Behind The Queue
Andrés BermúdezLo que nadie te cuenta sobre la industria que atiende al mundo. BPO, operaciones y servicio al cliente para LATAM — sin filtros. Conducido por Andrés Bermúdez Rodríguez, 15+ años en operaciones BPO/CX. Contacto: andy@behind-thequeue.com
| Publishes | Weekly | Episodes | 7 | Founded | 6 days ago |
|---|---|---|---|---|---|
| Language |  Spanish | Category | Business | ||
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El BPO es, casi sin proponérselo, una de las industrias más diversas del mercado laboral formal. Personas con discapacidad, comunidad LGBTQ+, mujeres en mayoría absoluta, primera generación universitaria, inmigrantes. La industria los contrató cuando... more
¿Existe un tema que está en todas las operaciones, que todo el mundo conoce, y del que nadie habla en voz alta? Sí. Y hoy lo hablamos.
En este episodio Andy analiza qué pasa de verdad cuando hay una relación sentimental dentro de una operación de BP... more
La inteligencia artificial ya está en los floors. Ya está en los auris. Ya está tomando decisiones que antes tomaban los supervisores — y la mayoría de las operaciones lo están viviendo sin haberlo decidido conscientemente.
En este episodio hablamos... more
El BPO es una industria construida mayoritariamente por mujeres. Y administrada mayoritariamente por hombres. Hoy hablamos del techo que nadie admite que existe — del doble estándar, de la maternidad como freno de carrera, y de las que llegaron de to... more
La rotación en el BPO no es un problema de salario. Es un problema de liderazgo que se disfraza de problema de salario.
En este episodio hablamos de las causas reales detrás de los números que nadie quiere calcular: el costo real de perder un agente... more
El call center es posiblemente la institución más malentendida de toda la industria del BPO. En este episodio lo defendemos, lo abrimos por dentro y también le decimos la verdad sin filtro.
¿Qué encontrarás aquí?
* Qué es realmente un call center ... more
¿Alguna vez llamaste a soporte técnico y te preguntaste quién está del otro lado? Bienvenido al episodio piloto de Behind the Queue.
En este primer episodio respondemos la pregunta más básica y más mal respondida del sector: ¿qué es realmente el BPO... more
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Behind The Queue launched 6 days ago and published 7 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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