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Artwork for Banking Transformed

Banking Transformed with Jim Marous

LLH Media
Customer Experience
Digital Transformation
Digital Banking
Artificial Intelligence
Fintech
Financial Institutions
Banking
Financial Services
AI In Banking
Generative AI
Banking Industry
Customer Engagement
Consumer Behavior
Credit Unions
Innovation
Payments
Fraud Prevention
Financial Technology
Gen Z
Fintech Partnerships

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how fin... more

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Artwork for Banking Transformed

Latest Episodes

A new account costs a bank or credit union over $400 to win, yet more than 40% go inactive within the first year. In this episode of Banking Transformed, Jim Marous talks with Har Rai Khalsa, co-founder and CEO of Swaystack, about closing the gap bet... more

Your bank knows the customer. The employee sitting across from that customer usually does not.

Banks and credit unions have spent millions learning about the people they serve, then built an access model that keeps most of what they know away from t... more

Branch networks in the United States are growing again, yet only 9% of consumers name branches as their preferred way to bank. Both facts are true because the branch’s job has changed from acquiring new customers to deepening relationships with the i... more

Nick Cowell, Principal and US retail banking leader at Deloitte, joins Jim Marous to unpack the firm's new series, 2050: Banking Beyond, and the question at its center: in 25 years, will banks still own the customer relationship?

They get into why t... more

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Recent Guests

Nick Cowell
Deloitte Retail Banking Strategy Practice Leader (US)
Deloitte
Episode: Banking 2050: Who Owns the Customer?
Ron Shevlin
Financial industry analyst and Forbes contributor
Forbes / SoFi research projects mentioned
Episode: 2026 Mid-Year Review with Ron Shevlin
Adam Cadmus
Chief Experience Officer, Atlantic Federal Credit Union
Atlantic Federal Credit Union
Episode: How to Build a 6-Minute Loan Process
Peter Gasparro
Chief Development Officer for Barclays US Consumer Bank
Barclays US
Episode: Building a Modern Bank Around Partnerships
Ron Johnson
Former executive involved in launching the Apple Store and key retail concepts
Apple, Target, JCPenney (former executive)
Episode: What the Apple Store Can Teach Retail Bankers
Kelly Keele
Executive at SoFi responsible for cross-buy strategy and customer experience
SoFi
Episode: The SoFi Cross-Buy Engine Fuels Amazing Growth
Will Jung
Insino
Episode: Arming Front-Line Bankers with AI Tools That Win Clients
Jill Boyle
WaFd
Episode: Arming Front-Line Bankers with AI Tools That Win Clients
Michael Coleman
Chief Marketing Officer at Credit One Bank
Credit One Bank
Episode: Reaching the Underserved: Strategies to Scale Financial Inclusion

Host

Jim Marous
Host of Banking Transformed with a focus on leadership, culture, and digital transformation in banking and fintech.

Reviews

4.7 out of 5 stars from 171 ratings
  • Tovya

    What an amazing podcast. Thank you so much for the amazing content for us Digital Banking solutions creators

    Apple Podcasts
    5
    Quientin
    South Africa2 years ago
  • Best banking Podcast ever

    Simply this podcast helps you to think differently and step out of the banking traditional mindset. Highly recommend!

    Apple Podcasts
    5
    RAWDARAHIM
    United Arab Emirates3 years ago
  • Such a useful podcast!

    I am a banking leader and have found Jim’s podcast to be incredibly helpful to keep me current and aware of what is happening in finance and digital transformation. His guests are top notch and tell true stories of how they made change happen. Enjoy!

    Apple Podcasts
    5
    PeterAceto8
    Canada4 years ago
  • Excellent Content

    good insightful speakers and moderated very well.

    Apple Podcasts
    5
    AJ_spree
    India4 years ago
  • Jim does an incredible job of noticing industry-wide trends and predicting how they will impact our future. Interesting and understandable interviews.

    Podchaser
    5
    Brigid Coyne
    4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host delivers thoughtful, credible questions with top-tier guests.
Listeners praise practical banking and fintech insights that translate to real-world action.
Guests are consistently high quality and the discussions stay focused on actionable outcomes.
The show is repeatedly recommended for staying current on digital transformation in finance.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#203
Ireland/Business

Talking Points

Recent interactions between the hosts and their guests.

Banking 2050: Who Owns the Customer?
Q: What are the two or three actionable steps banks should take now to prepare for 2050?
Focus on foundations that won't be regretful, including modernizing core systems, exposing clean real-time APIs, and building AI fluency across the organization. Also, reassess engagement models and balance digital with physical channels to ensure human interaction remains a differentiator when appropriate.
Banking 2050: Who Owns the Customer?
Q: Why set the 2050 horizon so far out, and how should bankers use that to plan today?
The host explains the goal is not to precisely predict 2050 but to provoke strategic scenario planning that challenges traditional quarterly planning. The guest notes that projections should push banks to re-evaluate structures, investments, and business models now to stay resilient in a future where AI, data, and consumer expectations evolve rapidly.
2026 Mid-Year Review with Ron Shevlin
Q: What three ways should banks framework their view of AI adoption to avoid missteps?
The three frameworks are: 1) impact on business processes (how work gets done), 2) the product/offering (what is delivered to customers), and 3) the customer experience (how the product is used and who provides it); the near-term payoff is most likely in process changes and integration rather than flashy customer interfaces
2026 Mid-Year Review with Ron Shevlin
Q: What is the one story bankers are overweighting and underweighting as we move into the second half of 2026?
Ron argues that AI is both overweighted and underweighted at the same time: overhyped for agentic capabilities in the near term, yet underemphasized for the long-term impact and the need to reengineer business processes and governance to truly leverage AI
How to Build a 6-Minute Loan Process
Q: What impact did this have on loan volume and member experience?
Early indicators show lifts across loan volume with improved member experience due to fewer documents, faster approvals, and a more cohesive journey from membership to loan funding, while maintaining quality and compliance through integrated data points and third-party scoring.

Audience Metrics

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Frequently Asked Questions About Banking Transformed

What is Banking Transformed about and what kind of topics does it cover?

This show curates conversations with banking and fintech leaders to explore leadership, culture, and the organizational changes needed to thrive amid digital disruption. Episodes frequently center on AI, data-driven strategy, customer experience, and rapid transformation in financial services, often featuring practical playbooks for banks and fintechs to accelerate modernization while maintaining a customer focus. A notable strength is the breadth of guest voices—from large, incumbents to nimble startups—paired with a host known for probing questions and an emphasis on actionable takeaways. Listeners are likely practitioners and decision-makers seeking strategic guidance on digital transformation, AI adoption, and competitive positioning in... more

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Which podcasts are similar to Banking Transformed?

These podcasts share a similar audience with Banking Transformed:

1. Masters in Business
2. Prof G Markets
3. How Leaders Lead with David Novak
4. The Investor's Podcast (We Study Billionaires) - The Investor’s Podcast Network
5. How I Built This with Guy Raz

How many episodes of Banking Transformed are there?

Banking Transformed launched 7 years ago and published 532 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Banking Transformed?

Recent guests on Banking Transformed include:

1. Nick Cowell
2. Ron Shevlin
3. Adam Cadmus
4. Peter Gasparro
5. Ron Johnson
6. Kelly Keele
7. Will Jung
8. Jill Boyle

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