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Artwork for Banking Transformed

Banking Transformed with Jim Marous

Evergreen Podcasts
Customer Experience
Digital Transformation
Digital Banking
Artificial Intelligence
Fintech
Financial Institutions
Banking
Financial Services
AI In Banking
Generative AI
Banking Industry
Customer Engagement
Consumer Behavior
Credit Unions
Innovation
Payments
Fraud Prevention
Financial Technology
Risk Management
Gen Z

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how fin... more

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Artwork for Banking Transformed

Latest Episodes

A charter can take your products. It can't take your relationships — unless you let it.

In the first half of 2026, two dozen companies lined up to become banks, nearly matching last year's total, but almost none of these filings mean the same thing.... more

Your dashboard says you are their primary bank. You may only be their vault.

More than half of the new checking accounts opened today are additional accounts. The direct deposit lands with you. The relationship lives somewhere else.

Primacy no long... more

What actually mattered in banking during the first half of 2026 — and what was just noise?

Jim Marous welcomes Ron Shevlin, Chief Research Officer at Cornerstone Advisors, back to Banking Transformed for a mid-year review that cuts through the hype.... more

Your bank has a birth date for every customer and almost no idea who any of them really are.

In this Banking Insights Video, Jim Marous argues that age-based segmentation is failing at both ends of the range, the 72-year-old living on his phone and ... more

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Recent Guests

Adam Cadmus
Chief Experience Officer, Atlantic Federal Credit Union
Atlantic Federal Credit Union
Episode: How to Build a 6-Minute Loan Process
Peter Gasparro
Chief Development Officer for Barclays US Consumer Bank
Barclays US
Episode: Building a Modern Bank Around Partnerships
Ron Johnson
Former executive involved in launching the Apple Store and key retail concepts
Apple, Target, JCPenney (former executive)
Episode: What the Apple Store Can Teach Retail Bankers
Kelly Keele
Executive at SoFi responsible for cross-buy strategy and customer experience
SoFi
Episode: The SoFi Cross-Buy Engine Fuels Amazing Growth
Will Jung
Insino
Episode: Arming Front-Line Bankers with AI Tools That Win Clients
Jill Boyle
WaFd
Episode: Arming Front-Line Bankers with AI Tools That Win Clients
Michael Coleman
Chief Marketing Officer at Credit One Bank
Credit One Bank
Episode: Reaching the Underserved: Strategies to Scale Financial Inclusion
Grace Pace
Senior Vice President of Digital Banking at Quantic Bank
Quantic Bank
Episode: How Digital Leaders Grow Revenues 5X Faster
Sean Desmond
CEO and President of Encino
Encino
Episode: The Path to Banking's Dual Workforce, with nCino CEO Sean Desmond

Host

Jim Marous
Host of Banking Transformed with a focus on leadership, culture, and digital transformation in banking and fintech.

Reviews

4.7 out of 5 stars from 171 ratings
  • Tovya

    What an amazing podcast. Thank you so much for the amazing content for us Digital Banking solutions creators

    Apple Podcasts
    5
    Quientin
    South Africa2 years ago
  • Best banking Podcast ever

    Simply this podcast helps you to think differently and step out of the banking traditional mindset. Highly recommend!

    Apple Podcasts
    5
    RAWDARAHIM
    United Arab Emirates3 years ago
  • Such a useful podcast!

    I am a banking leader and have found Jim’s podcast to be incredibly helpful to keep me current and aware of what is happening in finance and digital transformation. His guests are top notch and tell true stories of how they made change happen. Enjoy!

    Apple Podcasts
    5
    PeterAceto8
    Canada3 years ago
  • Excellent Content

    good insightful speakers and moderated very well.

    Apple Podcasts
    5
    AJ_spree
    India3 years ago
  • Jim does an incredible job of noticing industry-wide trends and predicting how they will impact our future. Interesting and understandable interviews.

    Podchaser
    5
    Brigid Coyne
    3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host delivers thoughtful, credible questions with top-tier guests.
Listeners praise practical banking and fintech insights that translate to real-world action.
Guests are consistently high quality and the discussions stay focused on actionable outcomes.
The show is repeatedly recommended for staying current on digital transformation in finance.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#109
Ireland/Business

Talking Points

Recent interactions between the hosts and their guests.

How to Build a 6-Minute Loan Process
Q: What impact did this have on loan volume and member experience?
Early indicators show lifts across loan volume with improved member experience due to fewer documents, faster approvals, and a more cohesive journey from membership to loan funding, while maintaining quality and compliance through integrated data points and third-party scoring.
How to Build a 6-Minute Loan Process
Q: How did they handle communication to people in the old process?
They replaced the fragmented, paper-heavy workflow with a unified, digital process that includes automated communications and real-time visibility for both members and staff, including automated reminders for incomplete applications and streamlined data capture to minimize manual handoffs.
How to Build a 6-Minute Loan Process
Q: What was actually removed from the old process?
The legacy system separated membership creation, loan origination, and signature tracking into fragmented steps with multiple applications, manual processing, and disparate data sources. The new approach consolidates enrollment and lending into a single, unified flow with built-in e-signatures and integrated risk checks, which eliminates the need for multiple back-and-forth steps and reduces the time to fund.
Building a Modern Bank Around Partnerships
Q: How do you ensure partnerships remain strategic rather than just a logo on a deal?
By maintaining a small, tightly managed set of partners with aligned leadership, clear value attribution, and trust, Barclays focuses on co-creating customer experiences with partner brands and continuously validating the business case through real-world results.
Building a Modern Bank Around Partnerships
Q: From your seat, what does building a modern bank really mean today?
A modern bank centers on an adaptable cloud-based architecture, API-enabled partnerships, and delivering fast, personalized experiences across mobile, web, and in-person channels, all built around customer journeys rather than siloed products.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About Banking Transformed

What is Banking Transformed about and what kind of topics does it cover?

This show curates conversations with banking and fintech leaders to explore leadership, culture, and the organizational changes needed to thrive amid digital disruption. Episodes frequently center on AI, data-driven strategy, customer experience, and rapid transformation in financial services, often featuring practical playbooks for banks and fintechs to accelerate modernization while maintaining a customer focus. A notable strength is the breadth of guest voices—from large, incumbents to nimble startups—paired with a host known for probing questions and an emphasis on actionable takeaways. Listeners are likely practitioners and decision-makers seeking strategic guidance on digital transformation, AI adoption, and competitive positioning in... more

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Which podcasts are similar to Banking Transformed?

These podcasts share a similar audience with Banking Transformed:

1. Fintech Insider Podcast by 11:FS
2. WSJ Your Money Briefing
3. HBR IdeaCast
4. Inside the Strategy Room
5. Tech Brew Ride Home

How many episodes of Banking Transformed are there?

Banking Transformed launched 7 years ago and published 523 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Banking Transformed?

Recent guests on Banking Transformed include:

1. Adam Cadmus
2. Peter Gasparro
3. Ron Johnson
4. Kelly Keele
5. Will Jung
6. Jill Boyle
7. Michael Coleman
8. Grace Pace

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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