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Artwork for Banking Transformed

Banking Transformed with Jim Marous

Evergreen Podcasts
Customer Experience
Digital Transformation
Digital Banking
Artificial Intelligence
Fintech
Financial Institutions
Financial Services
Generative AI
Banking
AI In Banking
Banking Industry
Customer Engagement
Consumer Behavior
Credit Unions
Fraud Prevention
Financial Technology
Innovation
Risk Management
Payments
Fintech Partnerships

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how fin... more

PublishesTwice weeklyEpisodes499Founded7 years ago
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BusinessTechnology

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Artwork for Banking Transformed

Latest Episodes

Your bank may already be invisible.

Not on Google. Invisible inside ChatGPT, Claude, and Gemini, where your customers now ask which bank to choose, which credit card to trust, and which financial app is worth their time. The AI gives them three names... more

Banking transformation is rarely limited by technology. More often, it breaks down when teams lose trust, momentum, or clarity during change.

In this live conversation from The Financial Brand Forum, Pinnacle Financial Partners Chief Digital and Pro... more

Most banks and credit unions say growth is the top priority heading into 2026.

At the same time, fintechs are winning the relationships that drive future deposits, payments, and engagement.

In this episode, Lee Wetherington from Jack Henry joins me... more

If you earned your marketing degree more than five years ago, you are already playing catch-up. Most banks are mailing in their response to AI.

I break down the four AI moves the best banking marketers are running now: targeting that finds micro-coh... more

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Recent Guests

Driss Temsamani
Executive from Citi, author of The Agentic Bank
Citigroup
Episode: Building the Agentic Bank With Citi’s Driss Temsamani
Jorge Camargo
Head of Digital Platforms at Bank of America
Bank of America
Episode: Why Banks With More Data Still Don't Understand the Customer
Rex Salisbury
Founder of Cambrian
Cambrian
Episode: What Bank Executives Miss About the Fintech Threat
Ryan Bailey
CEO of Cambridge Savings Bank
Cambridge Savings Bank
Episode: Competing With Giants: How Community Banks Win
Ryan Caldwell
Founder and CEO of MX
MX
Episode: Primitive & MX are Building an AI Agent Operating System
Mary Wisniewski
Industry analyst, Cornerstone research background mentioned
Cornerstone (and other organizations)
Episode: Winning The Attention War That's Reshaping Banking
Alex Johnson
Panelist with FinTech Takes, frequent speaker
FinTech Takes
Episode: Winning The Attention War That's Reshaping Banking
Amy Hysell
President and CEO of Arizona Financial Credit Union
Arizona Financial Credit Union
Episode: How Branches Can Win Attention and Generate Growth
William Smeta
Executive overseeing Bank of America's 3,600 financial centers
Bank of America
Episode: Bank Branches Must Earn Their Place

Host

Jim Marous
Host of Banking Transformed, focused on leadership and cultural challenges in banking

Reviews

4.7 out of 5 stars from 171 ratings
  • Tovya

    What an amazing podcast. Thank you so much for the amazing content for us Digital Banking solutions creators

    Apple Podcasts
    5
    Quientin
    South Africa2 years ago
  • Best banking Podcast ever

    Simply this podcast helps you to think differently and step out of the banking traditional mindset. Highly recommend!

    Apple Podcasts
    5
    RAWDARAHIM
    United Arab Emirates3 years ago
  • Such a useful podcast!

    I am a banking leader and have found Jim’s podcast to be incredibly helpful to keep me current and aware of what is happening in finance and digital transformation. His guests are top notch and tell true stories of how they made change happen. Enjoy!

    Apple Podcasts
    5
    PeterAceto8
    Canada3 years ago
  • Excellent Content

    good insightful speakers and moderated very well.

    Apple Podcasts
    5
    AJ_spree
    India3 years ago
  • Jim does an incredible job of noticing industry-wide trends and predicting how they will impact our future. Interesting and understandable interviews.

    Podchaser
    5
    Brigid Coyne
    3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners find the content highly informative for staying current on digital transformation and customer experience in banking.
Thoughtful questions and tons of insights, with credible guests and well-planned discussions.
A must-listen for anyone in fintech or banking leadership; the host asks thoughtful, provocative questions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#23
Colombia/Business

Talking Points

Recent interactions between the hosts and their guests.

Building the Agentic Bank With Citi’s Driss Temsamani
Q: How do you envision tokenization and blockchain linking with AI agents to transform everyday banking?
Tokenized deposits and smart contracts on a regulated blockchain can provide a secure, auditable infrastructure where AI agents read and write to ledgers, enabling seamless, conditional-based transactions and richer customer experiences while maintaining regulatory oversight.
Building the Agentic Bank With Citi’s Driss Temsamani
Q: From your perspective, what has worked in Citi's AI journey and what remains challenging for financial institutions today?
It's about moving from simply talking about AI to embedding it into governance and operations, starting with an North Star, guiding models with domain expertise, and gradually shifting from augmented to autonomous deployments while maintaining explainability and regulatory compliance.
What Bank Executives Miss About the Fintech Threat
Q: What is the core weakness of legacy banks, and how should they defend themselves?
The dominant defense is a mix of buy, build, and partner, with a particular emphasis on acquiring capable teams or firms (e.g., Capital One acquiring Brex) and integrating them into a broader, customer-centric platform to compete with nimble fintechs.
What Bank Executives Miss About the Fintech Threat
Q: What are the two or three trends in US banking executives that have to be taken more seriously right now?
The shift is driven by at-scale tech players taking market share in mass affluent, while incumbents struggle with product breadth and monetization across channels; the value lies in integrated, efficient digital experiences and cross-selling across product lines, not just individual services.
What 3.2 Billion AI Conversations Taught Bank of America
Q: What does Erica provide you in the world of agentic AI and data-driven conversations?
Erica offers precise, timely answers and is increasingly capable of proactive, contextual engagement, using data to anticipate needs and guide customers through banking tasks with an emphasis on trust and resilience.

Audience Metrics

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Frequently Asked Questions About Banking Transformed

What is Banking Transformed about and what kind of topics does it cover?

This show centers on technology-driven disruption in banking, exploring how financial institutions can compete beyond products by prioritizing customer experience, brand, and digital transformation. Episodes frequently feature industry leaders and researchers who discuss AI, fintech partnerships, regulatory challenges, and the evolving payments landscape, with a strong emphasis on practical strategies for modernizing operations and building trust with customers. A standout aspect is the mix of practitioner insight, academic perspective, and real-world case studies, often anchored by a host known for challenging conventional thinking and elevating customer-centric transformation as the core path to success.

Where can I find podcast stats for Banking Transformed?

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How many listeners does Banking Transformed get?

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Which podcasts are similar to Banking Transformed?

These podcasts share a similar audience with Banking Transformed:

1. Fintech Insider Podcast by 11:FS
2. WSJ Your Money Briefing
3. Inside the Strategy Room
4. Masters in Business
5. The AI Daily Brief: Artificial Intelligence News and Analysis

How many episodes of Banking Transformed are there?

Banking Transformed launched 7 years ago and published 499 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Banking Transformed?

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Where can I see ratings and reviews for Banking Transformed?

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What guests have appeared on Banking Transformed?

Recent guests on Banking Transformed include:

1. Driss Temsamani
2. Jorge Camargo
3. Rex Salisbury
4. Ryan Bailey
5. Ryan Caldwell
6. Mary Wisniewski
7. Alex Johnson
8. Amy Hysell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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