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Artwork for Banking Transformed

Banking Transformed with Jim Marous

Evergreen Podcasts
Customer Experience
Digital Transformation
Digital Banking
Artificial Intelligence
Fintech
Financial Institutions
Financial Services
Banking
Generative AI
AI In Banking
Banking Industry
Customer Engagement
Consumer Behavior
Credit Unions
Payments
Fraud Prevention
Financial Technology
Innovation
Risk Management
Gen Z

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how fin... more

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Artwork for Banking Transformed

Latest Episodes

The best banking innovation isn't about budget. It's about the distance to the customer.

Jim Marous unpacks the 16th Edition Innovation in Retail Banking Report from Infosys Finacle and Qorus and explains why most retail banking innovation never reac... more

The relationship managers who resisted AI the hardest became its biggest advocates the first time it made them a hero in front of a client.

Recorded live at nSight in Charlotte, Jim Marous talks with Jillian Boyle, SVP at WaFd Bank, and Will Jung, CT... more

Most banks know far more about their customers than the customer ever feels. In this Banking Insight Video, I look at why relationship banking often feels programmed, from the quarterly business banker check-in that goes to voicemail to the small hum... more

"The banking industry spends billions competing for deposits, loans, and new accounts. But what if the real competition starts much earlier?

In this episode of Banking Insights, Jim Marous explores why attention has become one of the most valuable a... more

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Recent Guests

Michael Coleman
Chief Marketing Officer at Credit One Bank
Credit One Bank
Episode: Reaching the Underserved: Strategies to Scale Financial Inclusion
Grace Pace
Senior Vice President of Digital Banking at Quantic Bank
Quantic Bank
Episode: How Digital Leaders Grow Revenues 5X Faster
Sean Desmond
CEO and President of Encino
Encino
Episode: The Path to Banking's Dual Workforce, with nCino CEO Sean Desmond
Tiffani Montez
Preece Principal Analyst for Financial Services at Emarketer
Emarketer
Episode: Why Capital One, Klarna & Coinbase Win AI Search
Liz Wolverton
Executive from Sonovus Bank (merged with Pinnacle Financial Partners)
Sonovus Financial / Pinnacle Financial Partners
Episode: Leading Through Banking's Next Normal
Driss Temsamani
Executive from Citi, author of The Agentic Bank
Citigroup
Episode: Building the Agentic Bank With Citi’s Driss Temsamani
Jorge Camargo
Head of Digital Platforms at Bank of America
Bank of America
Episode: Why Banks With More Data Still Don't Understand the Customer
Rex Salisbury
Founder of Cambrian
Cambrian
Episode: What Bank Executives Miss About the Fintech Threat
Ryan Bailey
CEO of Cambridge Savings Bank
Cambridge Savings Bank
Episode: Competing With Giants: How Community Banks Win

Host

Jim Marous
Host of Banking Transformed with a focus on leadership, culture, and digital transformation in banking and fintech.

Reviews

4.7 out of 5 stars from 171 ratings
  • Tovya

    What an amazing podcast. Thank you so much for the amazing content for us Digital Banking solutions creators

    Apple Podcasts
    5
    Quientin
    South Africa2 years ago
  • Best banking Podcast ever

    Simply this podcast helps you to think differently and step out of the banking traditional mindset. Highly recommend!

    Apple Podcasts
    5
    RAWDARAHIM
    United Arab Emirates3 years ago
  • Such a useful podcast!

    I am a banking leader and have found Jim’s podcast to be incredibly helpful to keep me current and aware of what is happening in finance and digital transformation. His guests are top notch and tell true stories of how they made change happen. Enjoy!

    Apple Podcasts
    5
    PeterAceto8
    Canada3 years ago
  • Excellent Content

    good insightful speakers and moderated very well.

    Apple Podcasts
    5
    AJ_spree
    India3 years ago
  • Jim does an incredible job of noticing industry-wide trends and predicting how they will impact our future. Interesting and understandable interviews.

    Podchaser
    5
    Brigid Coyne
    3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host delivers thoughtful, credible questions with top-tier guests.
Listeners praise practical banking and fintech insights that translate to real-world action.
Guests are consistently high quality and the discussions stay focused on actionable outcomes.
The show is repeatedly recommended for staying current on digital transformation in finance.

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

Leading Through Banking's Next Normal
Q: What is the biggest challenge you face during a merger from a people perspective?
Maintaining trust and alignment across merging cultures, ensuring clear, honest communication, and moving quickly enough to satisfy customers and employees while avoiding disruption to daily operations.
Building the Agentic Bank With Citi’s Driss Temsamani
Q: How do you envision tokenization and blockchain linking with AI agents to transform everyday banking?
Tokenized deposits and smart contracts on a regulated blockchain can provide a secure, auditable infrastructure where AI agents read and write to ledgers, enabling seamless, conditional-based transactions and richer customer experiences while maintaining regulatory oversight.
Building the Agentic Bank With Citi’s Driss Temsamani
Q: From your perspective, what has worked in Citi's AI journey and what remains challenging for financial institutions today?
It's about moving from simply talking about AI to embedding it into governance and operations, starting with an North Star, guiding models with domain expertise, and gradually shifting from augmented to autonomous deployments while maintaining explainability and regulatory compliance.
What Bank Executives Miss About the Fintech Threat
Q: What is the core weakness of legacy banks, and how should they defend themselves?
The dominant defense is a mix of buy, build, and partner, with a particular emphasis on acquiring capable teams or firms (e.g., Capital One acquiring Brex) and integrating them into a broader, customer-centric platform to compete with nimble fintechs.
What Bank Executives Miss About the Fintech Threat
Q: What are the two or three trends in US banking executives that have to be taken more seriously right now?
The shift is driven by at-scale tech players taking market share in mass affluent, while incumbents struggle with product breadth and monetization across channels; the value lies in integrated, efficient digital experiences and cross-selling across product lines, not just individual services.

Audience Metrics

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Frequently Asked Questions About Banking Transformed

What is Banking Transformed about and what kind of topics does it cover?

This show curates conversations with banking and fintech leaders to explore leadership, culture, and the organizational changes needed to thrive amid digital disruption. Episodes frequently center on AI, data-driven strategy, customer experience, and rapid transformation in financial services, often featuring practical playbooks for banks and fintechs to accelerate modernization while maintaining a customer focus. A notable strength is the breadth of guest voices—from large, incumbents to nimble startups—paired with a host known for probing questions and an emphasis on actionable takeaways. Listeners are likely practitioners and decision-makers seeking strategic guidance on digital transformation, AI adoption, and competitive positioning in... more

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Which podcasts are similar to Banking Transformed?

These podcasts share a similar audience with Banking Transformed:

1. Fintech Insider Podcast by 11:FS
2. HBR IdeaCast
3. Worklife with Molly Graham
4. The Journal.
5. WSJ Tech News Briefing

How many episodes of Banking Transformed are there?

Banking Transformed launched 7 years ago and published 511 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Banking Transformed?

Recent guests on Banking Transformed include:

1. Michael Coleman
2. Grace Pace
3. Sean Desmond
4. Tiffani Montez
5. Liz Wolverton
6. Driss Temsamani
7. Jorge Camargo
8. Rex Salisbury

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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