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Artwork for Banking Transformed

Banking Transformed with Jim Marous

Evergreen Podcasts
Digital Transformation
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Lending Process
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Financial Services
Fintech
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Fortera Credit Union
Automation In Banking
Chimney
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Fintech Disruption
Banking Industry
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Gen Z
Employee Training

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how fin... more

PublishesTwice weeklyEpisodes477Founded7 years ago
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BusinessTechnology

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Artwork for Banking Transformed

Latest Episodes

Most banks still treat lending as a point-in-time decision. Pull a score. Make a call. Wait.

In today’s environment, that model limits growth and weakens earnings durability.

In this episode of Banking Transformed, I speak with S. P. “Wije” Wijegoo... more

For the past decade, financial institutions have poured billions into improving customer experience. Digital journeys. Frictionless onboarding. Personalization. Higher satisfaction scores.

But according to Joe Pine, that era is over.

In this episod... more

Credit unions entered 2026 with more digital ambition than any segment of the banking industry. Yet 60% are still in early stages of transformation or lack clear goals.

That’s not a strategy issue. It’s an execution issue.

In this episode of The Ex... more

If your bank is still competing on features, you don’t have a strategy.

There was a time when products and features made a difference. That time is gone. Digital is now expected. Rates are aligned. Features are replicated. And AI can compare them in... more

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Recent Guests

Joe Pine
Author of The Transformation Economy, experienced in Experience Economy concepts
Strategic Horizons
Episode: Beyond Customer Experience with Joe Pine
Allison Netzer
Brand therapist and expert in branding for financial institutions
BrandThink
Episode: Banks Must Move Beyond Product Parity
Isaiah Granet
Co-founder and CEO of Bland
Bland
Episode: Why Banks Can't Afford to Wait on Voice AI
Steve Min
Chief Credit Officer at Credit One Bank
Credit One Bank
Episode: Credit One Bank Serves Those Who Others Won’t
Ben Conant
Chief Product Officer at Alkami and co-founder of Mantl
Alkami
Episode: Why Incremental Banking Improvements No Longer Work
Carrie Stapp
Vice President of Marketing at Primax
Primax
Episode: Your Gen Z Strategy Is Broken
Michael Abbott
Managing Director at Accenture
Accenture
Episode: $200 Trillion at Risk: The New Threat to Banking
Richard Ullenius
Long-time employee leading corporate and commercial bank transformations.
CSG International
Episode: Back-Office Modernization: The New Growth Strategy for Banks
Brandon Sailors
Vice President in CX Business Unit managing strategic accounts and focusing on financial services.
CSG International
Episode: Back-Office Modernization: The New Growth Strategy for Banks

Host

Jim Marous
Host of Banking Transformed, focused on leadership and cultural challenges in banking

Reviews

4.7 out of 5 stars from 170 ratings
  • Tovya

    What an amazing podcast. Thank you so much for the amazing content for us Digital Banking solutions creators

    Apple Podcasts
    5
    Quientin
    South Africa2 years ago
  • Best banking Podcast ever

    Simply this podcast helps you to think differently and step out of the banking traditional mindset. Highly recommend!

    Apple Podcasts
    5
    RAWDARAHIM
    United Arab Emirates2 years ago
  • Such a useful podcast!

    I am a banking leader and have found Jim’s podcast to be incredibly helpful to keep me current and aware of what is happening in finance and digital transformation. His guests are top notch and tell true stories of how they made change happen. Enjoy!

    Apple Podcasts
    5
    PeterAceto8
    Canada3 years ago
  • Excellent Content

    good insightful speakers and moderated very well.

    Apple Podcasts
    5
    AJ_spree
    India3 years ago
  • Jim does an incredible job of noticing industry-wide trends and predicting how they will impact our future. Interesting and understandable interviews.

    Podchaser
    5
    Brigid Coyne
    3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners find the content highly informative for staying current on digital transformation and customer experience in banking.
Thoughtful questions and tons of insights, with credible guests and well-planned discussions.
A must-listen for anyone in fintech or banking leadership; the host asks thoughtful, provocative questions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#41
Argentina/Business

Talking Points

Recent interactions between the hosts and their guests.

Why Credit Union Transformation Is Stalling and How to Fix It
Q: Is expanding branches while prioritizing digital a disciplined strategy, or is it simply institutional inertia?
The guests suggest it's a balanced approach: branches still matter for deposits and local presence, but digital experience must be the top priority; discipline comes from aligning branch strategy with digital capabilities and ensuring quick, integrated delivery rather than siloed tools.
Banks Must Move Beyond Product Parity
Q: How does a financial institution determine what pain they're trying to solve for?
Financial institutions need to combine quantitative data with qualitative insights from customer conversations to effectively identify pain points.
Why Banks Can't Afford to Wait on Voice AI
Q: So how do you humanize what I'll call the sales process?
By using a structured programming language for large language models to create dynamic, engaging conversations that guide customers through complicated processes with excitement.
Why Banks Can't Afford to Wait on Voice AI
Q: Can you walk me through an example where an AI agent delivered meaningful ROI?
The example of a customer service call where personalized AI interaction can enhance the customer experience and demonstrate a significant increase in customer loyalty and value.
Why Incremental Banking Improvements No Longer Work
Q: What one major strategy should executives focus on?
Executives should focus on creating one cohesive digital experience for their customers, rather than depending solely on branch strategies.

Audience Metrics

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Frequently Asked Questions About Banking Transformed

What is Banking Transformed about and what kind of topics does it cover?

This show centers on technology-driven disruption in banking, exploring how financial institutions can compete beyond products by prioritizing customer experience, brand, and digital transformation. Episodes frequently feature industry leaders and researchers who discuss AI, fintech partnerships, regulatory challenges, and the evolving payments landscape, with a strong emphasis on practical strategies for modernizing operations and building trust with customers. A standout aspect is the mix of practitioner insight, academic perspective, and real-world case studies, often anchored by a host known for challenging conventional thinking and elevating customer-centric transformation as the core path to success.

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How many listeners does Banking Transformed get?

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Which podcasts are similar to Banking Transformed?

These podcasts share a similar audience with Banking Transformed:

1. Planet Money
2. The Indicator from Planet Money
3. Exchanges
4. Motley Fool Money
5. The AI Daily Brief: Artificial Intelligence News and Analysis

How many episodes of Banking Transformed are there?

Banking Transformed launched 7 years ago and published 477 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Banking Transformed?

Recent guests on Banking Transformed include:

1. Joe Pine
2. Allison Netzer
3. Isaiah Granet
4. Steve Min
5. Ben Conant
6. Carrie Stapp
7. Michael Abbott
8. Richard Ullenius

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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