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Artwork for Banking Transformed

Banking Transformed with Jim Marous

Evergreen Podcasts
Customer Experience
Digital Transformation
Digital Banking
Artificial Intelligence
Fintech
Financial Institutions
Financial Services
Generative AI
AI In Banking
Banking Industry
Banking
Customer Engagement
Consumer Behavior
Credit Unions
Fraud Prevention
Financial Technology
Innovation
Risk Management
Payments
Fintech Partnerships

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how fin... more

PublishesTwice weeklyEpisodes490Founded7 years ago
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Artwork for Banking Transformed

Latest Episodes

Most banks are losing customers after they have already decided to open an account, and it has nothing to do with pricing or competition. The breakdown occurs during the account-opening process itself.

If you want to see it clearly, try it on your o... more

Ryan Bailey spent 20 years at Bank of America, JPMorgan Chase, TD Bank, Fifth Third, and USAA. Then he took over Cambridge Savings Bank, a 190-year-old, $7 billion mutual community bank in Massachusetts.

In this Executive Leadership Series episode o... more

James Clear's Atomic Habits is the blueprint for professional change, but most banks are applying it incorrectly. In this episode of the Banking Insights series, I unpack the 1% daily compounding math that dictates why some banks quietly lose competi... more

The biggest threat to your bank isn’t a fintech, a stablecoin, or the next Elon Musk venture. It’s the executive who already knows what needs to change and still isn’t changing it.

At the Financial Brand Forum, Ron Shevlin and I took the stage for a... more

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Recent Guests

Mary Wisniewski
Industry analyst, Cornerstone research background mentioned
Cornerstone (and other organizations)
Episode: Winning The Attention War That's Reshaping Banking
Alex Johnson
Panelist with FinTech Takes, frequent speaker
FinTech Takes
Episode: Winning The Attention War That's Reshaping Banking
Amy Hysell
President and CEO of Arizona Financial Credit Union
Arizona Financial Credit Union
Episode: How Branches Can Win Attention and Generate Growth
William Smeta
Executive overseeing Bank of America's 3,600 financial centers
Bank of America
Episode: Bank Branches Must Earn Their Place
Marbue Brown
Former head of customer experience roles at JPMorgan Chase, Amazon, Microsoft, and Cisco
Author of Blueprint for Customer Obsession
Episode: 10 Ways to Become a Customer Obsessed Bank
S. P. Wije Wijegoonaratna
Co-founder and CEO of Aliya OS
Aliya
Episode: AI is the Operating System of Modern Lending
Joe Pine
Author of The Transformation Economy, experienced in Experience Economy concepts
Strategic Horizons
Episode: Beyond Customer Experience with Joe Pine
Allison Netzer
Brand therapist and expert in branding for financial institutions
BrandThink
Episode: Banks Must Move Beyond Product Parity
Isaiah Granet
Co-founder and CEO of Bland
Bland
Episode: Why Banks Can't Afford to Wait on Voice AI

Host

Jim Marous
Host of Banking Transformed, focused on leadership and cultural challenges in banking

Reviews

4.7 out of 5 stars from 171 ratings
  • Tovya

    What an amazing podcast. Thank you so much for the amazing content for us Digital Banking solutions creators

    Apple Podcasts
    5
    Quientin
    South Africa2 years ago
  • Best banking Podcast ever

    Simply this podcast helps you to think differently and step out of the banking traditional mindset. Highly recommend!

    Apple Podcasts
    5
    RAWDARAHIM
    United Arab Emirates3 years ago
  • Such a useful podcast!

    I am a banking leader and have found Jim’s podcast to be incredibly helpful to keep me current and aware of what is happening in finance and digital transformation. His guests are top notch and tell true stories of how they made change happen. Enjoy!

    Apple Podcasts
    5
    PeterAceto8
    Canada3 years ago
  • Excellent Content

    good insightful speakers and moderated very well.

    Apple Podcasts
    5
    AJ_spree
    India3 years ago
  • Jim does an incredible job of noticing industry-wide trends and predicting how they will impact our future. Interesting and understandable interviews.

    Podchaser
    5
    Brigid Coyne
    3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners find the content highly informative for staying current on digital transformation and customer experience in banking.
Thoughtful questions and tons of insights, with credible guests and well-planned discussions.
A must-listen for anyone in fintech or banking leadership; the host asks thoughtful, provocative questions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#203
India/Business

Talking Points

Recent interactions between the hosts and their guests.

AI is the Operating System of Modern Lending
Q: What would you tell a traditional bank about starting this shift?
Begin with first-principle thinking, replace legacy workflows with an AI-native middleware approach, and partner with a provider who can scale across all loan sizes while focusing on revenue generation and customer value, not just cost cuts.
AI is the Operating System of Modern Lending
Q: How do you address regulatory need for explainability in AI-driven decisions?
We use models like XGBoost for key decision components to provide explainable outputs, and we design the decisioning framework to present declining reasons and actionable explanations for consumers, while maintaining a robust, audited data lineage and governance.
AI is the Operating System of Modern Lending
Q: What does your platform do that is different from traditional risk systems?
Aliya integrates a single, innate data environment with AI-native models that process cash flow, transaction data, and external signals to continuously monitor and adjust risk, rather than relying on static, point-in-time scores. This creates an always-on lending engine that can adapt to changing conditions and optimize liquidity and pricing.
Why Credit Union Transformation Is Stalling and How to Fix It
Q: Is expanding branches while prioritizing digital a disciplined strategy, or is it simply institutional inertia?
The guests suggest it's a balanced approach: branches still matter for deposits and local presence, but digital experience must be the top priority; discipline comes from aligning branch strategy with digital capabilities and ensuring quick, integrated delivery rather than siloed tools.
Banks Must Move Beyond Product Parity
Q: How does a financial institution determine what pain they're trying to solve for?
Financial institutions need to combine quantitative data with qualitative insights from customer conversations to effectively identify pain points.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
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Age Range
Household Income
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Frequently Asked Questions About Banking Transformed

What is Banking Transformed about and what kind of topics does it cover?

This show centers on technology-driven disruption in banking, exploring how financial institutions can compete beyond products by prioritizing customer experience, brand, and digital transformation. Episodes frequently feature industry leaders and researchers who discuss AI, fintech partnerships, regulatory challenges, and the evolving payments landscape, with a strong emphasis on practical strategies for modernizing operations and building trust with customers. A standout aspect is the mix of practitioner insight, academic perspective, and real-world case studies, often anchored by a host known for challenging conventional thinking and elevating customer-centric transformation as the core path to success.

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How many listeners does Banking Transformed get?

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Which podcasts are similar to Banking Transformed?

These podcasts share a similar audience with Banking Transformed:

1. Notes on the Week Ahead
2. Masters in Business
3. The David Rubenstein Show
4. The Markets
5. The Compound and Friends

How many episodes of Banking Transformed are there?

Banking Transformed launched 7 years ago and published 490 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Banking Transformed?

Recent guests on Banking Transformed include:

1. Mary Wisniewski
2. Alex Johnson
3. Amy Hysell
4. William Smeta
5. Marbue Brown
6. S. P. Wije Wijegoonaratna
7. Joe Pine
8. Allison Netzer

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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