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Artwork for Banking Transformed

Banking Transformed with Jim Marous

LLH Media
Customer Experience
Digital Transformation
Artificial Intelligence
Digital Banking
Banking
Financial Institutions
Fintech
AI In Banking
Financial Services
Banking Industry
Customer Engagement
Generative AI
Credit Unions
Consumer Behavior
Payments
Fraud Prevention
Innovation
Community Banking
Risk Management
Fintech Partnerships

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how fin... more

PublishesDailyEpisodes549Founded7 years ago
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Artwork for Banking Transformed

Latest Episodes

Somebody is going to walk an extra lap around the block tonight because the ring on their watch isn't closed. Nobody is paying them to do it.

That is gamification, and it is the most reliable behavior change tool built in the last 20 years. It also ... more

The most valuable thing a rewards program does has almost nothing to do with the reward.

Bank of America reopened its rewards program this year and has enrolled more than five million people since May. Jim Marous opened a checking account at one of ... more

Bank of America dropped the $20,000 minimum. 5 million clients enrolled.

For most of the last decade, a large bank rewards program was something a client earned their way into. Bank of America’s preferred rewards program required $20,000 in balances... more

2026 State of Financial Marketing report is available for free at www.digitalbankingreport.com/trends/2026-state-of-financial-marketing/?YouTube

More than half of the banks and credit unions in our 2026 State of Financial Marketing research ... more

Key Facts

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Recent Guests

Alyssa Stevens
Chief Marketing Officer, Fifth Third
Fifth Third Bank
Episode: How to Find Real Differentiation in Banking
Jay Baer
Author and CX expert; tequila entrepreneur
The Tequila Report
Episode: Customer Experience, Straight Up, with Jay Baer
Dave Wright
Co-author of Infinite
Co-author with Brian Solis
Episode: Building the AI-Forward Bank
Frieda Leibowitz
Researcher who contributed findings on KYC and digital onboarding
Debbie (research firm)
Episode: The Hidden Cost of Your KYC Process
Darius Wise
President and CEO of Red Rocks Credit Union
Red Rocks Credit Union
Episode: Why Your Next CEO Needs More Than Tenure
Har Rai Khalsa
Co-founder and CEO of Swaystack
Swaystack
Episode: How to Maximize Relationship Depth
Nick Cowell
Deloitte Retail Banking Strategy Practice Leader (US)
Deloitte
Episode: Banking 2050: Who Owns the Customer?
Adam Cadmus
Chief Experience Officer, Atlantic Federal Credit Union
Atlantic Federal Credit Union
Episode: How to Build a 6-Minute Loan Process
Peter Gasparro
Chief Development Officer for Barclays US Consumer Bank
Barclays US
Episode: Building a Modern Bank Around Partnerships

Host

Jim Marous
Host of the show

Reviews

4.7 out of 5 stars from 172 ratings
  • Tovya

    What an amazing podcast. Thank you so much for the amazing content for us Digital Banking solutions creators

    Apple Podcasts
    5
    Quientin
    South Africa2 years ago
  • Best banking Podcast ever

    Simply this podcast helps you to think differently and step out of the banking traditional mindset. Highly recommend!

    Apple Podcasts
    5
    RAWDARAHIM
    United Arab Emirates3 years ago
  • Such a useful podcast!

    I am a banking leader and have found Jim’s podcast to be incredibly helpful to keep me current and aware of what is happening in finance and digital transformation. His guests are top notch and tell true stories of how they made change happen. Enjoy!

    Apple Podcasts
    5
    PeterAceto8
    Canada4 years ago
  • Excellent Content

    good insightful speakers and moderated very well.

    Apple Podcasts
    5
    AJ_spree
    India4 years ago
  • Jim does an incredible job of noticing industry-wide trends and predicting how they will impact our future. Interesting and understandable interviews.

    Podchaser
    5
    Brigid Coyne
    4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the actionable insights and real-world examples from industry practitioners.
The host and guests deliver credible, authoritative discussions with practical takeaways for banking and fintech leaders.
High-quality guests and thoughtful questions make complex topics digestible for executives.

Talking Points

Recent interactions between the hosts and their guests.

What Technology Can't Fix
Q: What instinct from your pastoral years informs your leadership today, and what did you have to unlearn when you took on capital risk and people's lives?
The guest explains that leading people and casting a compelling vision are core pastoral skills that translate to the CEO role, but he had to unlearn harsh directness learned in pastoral work and embrace a more open, direct yet respectful communication style.
What Technology Can't Fix
Q: What uncomfortable truth did you have to say out loud before the transformation could begin?
The CEO admitted that the organization was not operating at a high level and that frank, staff-facing candor was necessary to reset performance and culture.
Banking 2050: Who Owns the Customer?
Q: What are the two or three actionable steps banks should take now to prepare for 2050?
Focus on foundations that won't be regretful, including modernizing core systems, exposing clean real-time APIs, and building AI fluency across the organization. Also, reassess engagement models and balance digital with physical channels to ensure human interaction remains a differentiator when appropriate.
Banking 2050: Who Owns the Customer?
Q: Why set the 2050 horizon so far out, and how should bankers use that to plan today?
The host explains the goal is not to precisely predict 2050 but to provoke strategic scenario planning that challenges traditional quarterly planning. The guest notes that projections should push banks to re-evaluate structures, investments, and business models now to stay resilient in a future where AI, data, and consumer expectations evolve rapidly.
2026 Mid-Year Review with Ron Shevlin
Q: What three ways should banks framework their view of AI adoption to avoid missteps?
The three frameworks are: 1) impact on business processes (how work gets done), 2) the product/offering (what is delivered to customers), and 3) the customer experience (how the product is used and who provides it); the near-term payoff is most likely in process changes and integration rather than flashy customer interfaces

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Banking Transformed

What is Banking Transformed about and what kind of topics does it cover?

A business-focused show exploring how banking and fintech must adapt to digital disruption, leadership, governance, data-driven decisioning, and customer-centric strategies. Conversations frequently center on AI, onboarding, relationship banking, and the evolving role of channels like branches and digital platforms. Notable is the mix of practitioner stories from community and large institutions, strategic frameworks, and practical steps for boards, executives, and product teams to modernize and compete. The format tends to feature high-profile industry analysts and senior practitioners, delivering actionable insights for leaders shaping the future of financial services.

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How many listeners does Banking Transformed get?

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What are the audience demographics for Banking Transformed?

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How many subscribers and views does Banking Transformed have?

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Which podcasts are similar to Banking Transformed?

These podcasts share a similar audience with Banking Transformed:

1. Coaching for Leaders
2. Making Sense with Sam Harris
3. How Leaders Lead with David Novak
4. Masters in Business
5. Wall Street Breakfast

How many episodes of Banking Transformed are there?

Banking Transformed launched 7 years ago and published 549 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Banking Transformed?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Banking Transformed?

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What guests have appeared on Banking Transformed?

Recent guests on Banking Transformed include:

1. Alyssa Stevens
2. Jay Baer
3. Dave Wright
4. Frieda Leibowitz
5. Darius Wise
6. Har Rai Khalsa
7. Nick Cowell
8. Adam Cadmus

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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