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Artwork for Banking Transformed

Banking Transformed with Jim Marous

Evergreen Podcasts
Digital Transformation
Customer Experience
Generative AI
Lending Process
Meridianlink
Financial Services
Fintech
Digital Banking
Fortera Credit Union
Automation In Banking
Chimney
Branch Network
Cross-Selling
Fintech Disruption
Banking Industry
Retail Banking
Customer Engagement
Banking Advisor
Market Competition
Employee Training

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how fin... more

PublishesTwice weeklyEpisodes480Founded7 years ago
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BusinessTechnology

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Artwork for Banking Transformed

Latest Episodes

For more than a decade, banks have been told that digital channels would replace the branch. In many parts of the world, that has proven true. But the U.S. market is different—and the data tells a very different story.

When Bank of America opens a n... more

Most banks say they're customer-centric, but very few are customer-obsessed. And that gap shows up directly in the numbers: obsessed customers are 88% likely to repurchase, and 42% have already recommended the company 5 or more times in the past year... more

Most banks still treat lending as a point-in-time decision. Pull a score. Make a call. Wait.

In today’s environment, that model limits growth and weakens earnings durability.

In this episode of Banking Transformed, I speak with S. P. “Wije” Wijegoo... more

For the past decade, financial institutions have poured billions into improving customer experience. Digital journeys. Frictionless onboarding. Personalization. Higher satisfaction scores.

But according to Joe Pine, that era is over.

In this episod... more

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Recent Guests

William Smeta
Executive overseeing Bank of America's 3,600 financial centers
Bank of America
Episode: Bank Branches Must Earn Their Place
Marbue Brown
Former head of customer experience roles at JPMorgan Chase, Amazon, Microsoft, and Cisco
Author of Blueprint for Customer Obsession
Episode: 10 Ways to Become a Customer Obsessed Bank
S. P. Wije Wijegoonaratna
Co-founder and CEO of Aliya OS
Aliya
Episode: AI is the Operating System of Modern Lending
Joe Pine
Author of The Transformation Economy, experienced in Experience Economy concepts
Strategic Horizons
Episode: Beyond Customer Experience with Joe Pine
Allison Netzer
Brand therapist and expert in branding for financial institutions
BrandThink
Episode: Banks Must Move Beyond Product Parity
Isaiah Granet
Co-founder and CEO of Bland
Bland
Episode: Why Banks Can't Afford to Wait on Voice AI
Steve Min
Chief Credit Officer at Credit One Bank
Credit One Bank
Episode: Credit One Bank Serves Those Who Others Won’t
Ben Conant
Chief Product Officer at Alkami and co-founder of Mantl
Alkami
Episode: Why Incremental Banking Improvements No Longer Work
Carrie Stapp
Vice President of Marketing at Primax
Primax
Episode: Your Gen Z Strategy Is Broken

Host

Jim Marous
Host of Banking Transformed, focused on leadership and cultural challenges in banking

Reviews

4.7 out of 5 stars from 170 ratings
  • Tovya

    What an amazing podcast. Thank you so much for the amazing content for us Digital Banking solutions creators

    Apple Podcasts
    5
    Quientin
    South Africa2 years ago
  • Best banking Podcast ever

    Simply this podcast helps you to think differently and step out of the banking traditional mindset. Highly recommend!

    Apple Podcasts
    5
    RAWDARAHIM
    United Arab Emirates3 years ago
  • Such a useful podcast!

    I am a banking leader and have found Jim’s podcast to be incredibly helpful to keep me current and aware of what is happening in finance and digital transformation. His guests are top notch and tell true stories of how they made change happen. Enjoy!

    Apple Podcasts
    5
    PeterAceto8
    Canada3 years ago
  • Excellent Content

    good insightful speakers and moderated very well.

    Apple Podcasts
    5
    AJ_spree
    India3 years ago
  • Jim does an incredible job of noticing industry-wide trends and predicting how they will impact our future. Interesting and understandable interviews.

    Podchaser
    5
    Brigid Coyne
    3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners find the content highly informative for staying current on digital transformation and customer experience in banking.
Thoughtful questions and tons of insights, with credible guests and well-planned discussions.
A must-listen for anyone in fintech or banking leadership; the host asks thoughtful, provocative questions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#181
Argentina/Business

Talking Points

Recent interactions between the hosts and their guests.

AI is the Operating System of Modern Lending
Q: What would you tell a traditional bank about starting this shift?
Begin with first-principle thinking, replace legacy workflows with an AI-native middleware approach, and partner with a provider who can scale across all loan sizes while focusing on revenue generation and customer value, not just cost cuts.
AI is the Operating System of Modern Lending
Q: How do you address regulatory need for explainability in AI-driven decisions?
We use models like XGBoost for key decision components to provide explainable outputs, and we design the decisioning framework to present declining reasons and actionable explanations for consumers, while maintaining a robust, audited data lineage and governance.
AI is the Operating System of Modern Lending
Q: What does your platform do that is different from traditional risk systems?
Aliya integrates a single, innate data environment with AI-native models that process cash flow, transaction data, and external signals to continuously monitor and adjust risk, rather than relying on static, point-in-time scores. This creates an always-on lending engine that can adapt to changing conditions and optimize liquidity and pricing.
Why Credit Union Transformation Is Stalling and How to Fix It
Q: Is expanding branches while prioritizing digital a disciplined strategy, or is it simply institutional inertia?
The guests suggest it's a balanced approach: branches still matter for deposits and local presence, but digital experience must be the top priority; discipline comes from aligning branch strategy with digital capabilities and ensuring quick, integrated delivery rather than siloed tools.
Banks Must Move Beyond Product Parity
Q: How does a financial institution determine what pain they're trying to solve for?
Financial institutions need to combine quantitative data with qualitative insights from customer conversations to effectively identify pain points.

Audience Metrics

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Frequently Asked Questions About Banking Transformed

What is Banking Transformed about and what kind of topics does it cover?

This show centers on technology-driven disruption in banking, exploring how financial institutions can compete beyond products by prioritizing customer experience, brand, and digital transformation. Episodes frequently feature industry leaders and researchers who discuss AI, fintech partnerships, regulatory challenges, and the evolving payments landscape, with a strong emphasis on practical strategies for modernizing operations and building trust with customers. A standout aspect is the mix of practitioner insight, academic perspective, and real-world case studies, often anchored by a host known for challenging conventional thinking and elevating customer-centric transformation as the core path to success.

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How many listeners does Banking Transformed get?

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Which podcasts are similar to Banking Transformed?

These podcasts share a similar audience with Banking Transformed:

1. Fintech Insider Podcast by 11:FS
2. The Best One Yet
3. My First Million
4. The Look & Sound of Leadership
5. Founders

How many episodes of Banking Transformed are there?

Banking Transformed launched 7 years ago and published 480 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Banking Transformed?

Recent guests on Banking Transformed include:

1. William Smeta
2. Marbue Brown
3. S. P. Wije Wijegoonaratna
4. Joe Pine
5. Allison Netzer
6. Isaiah Granet
7. Steve Min
8. Ben Conant

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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