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AttractionPros Podcast

AttractionPros
Guest Experience
Attractions Industry
Employee Engagement
Leadership
Attraction Industry
Leadership Development
Theme Parks
Networking
IAPA Expo
Organizational Culture
Family Entertainment Centers
Career Development
Service Recovery
Customer Experience
IAAPA Expo
Disney
Organizational Effectiveness
Immersive Experiences
Harry Potter
Entrepreneurship

AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed... more

PublishesWeeklyEpisodes100Founded9 years ago
Number of ListenersCategories
ManagementLeisureBusiness

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Artwork for AttractionPros Podcast

Latest Episodes

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.

Evan Hall is the Chief of Big Ideas of Forward Thinking Designs. Growing up in a family of touring musicians, Evan followed his parents int... more

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.

Traveling with young children can completely change the way an attraction is experienced, revealing moments of exceptional hospitality alon... more

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.

Alex Sheen is the Founder and CEO of because I said I would. Inspired by the legacy of his father, Alex transformed a simple promise card i... more

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.

Jake McCoy is the Interim CEO of RWS Global. With a background in technical theater production and more than 15 years of experience across ... more

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Recent Guests

Alex Sheen
Founder and CEO of Because I Said I Would
Because I Said I Would
Episode: Episode 461: Alex Sheen talks about making promises, resiliency and mental health and recognizing negative thinking
Jake McCoy
Interim CEO, RWS Global; former COO with extensive live entertainment experience
RWS Global
Episode: Episode 460: Jake McCoy talks about human-led experiences, a single source of truth, and the Ferrari analogy
Alyse Sklover
Senior Manager of Events and Partnerships at Roller Software
Roller Software
Episode: Episode 459: Alyse Sklover talks about “nail it before you scale it,” collaboration as our power-up, and letting your guests be mad
Scott Brown
Attractions Marketing Leader
Family Entertainment Group (former); industry consultant
Episode: Episode 458: Scott Brown talks about being an ambassador for service, how everything is marketing, and serving your niche
Lauren Weaver
Vice President of Marketing and Business Development at Sally Dark Rides
Sally Dark Rides
Episode: Episode 457: Lauren Weaver talks about the impact of dark rides, reciprocal marketing and growing up in the industry
Paul Couch
Creative producer, PTC Stages; former Dollywood/Opryland/Opryland Entertainment executive
PTC Stages / Dollywood / Opryland
Episode: Episode 456: Paul Couch talks about theme park career stories, entertainment as the human experience, and working with Dolly
Walter Magnuson
Executive Director, Winchester Mystery House
Winchester Mystery House
Episode: Episode 455: Walter Magnuson talks about legends and lore, steering the passion, and providing reassurance
Niko Radjenovic
Vice President of Business Services for the Wildlife Conservation Society
Wildlife Conservation Society
Episode: Episode 454 - Niko Radjenovic talks about about pioneering conservation, nimble leadership, and cascading goals
Melissa Felder
Cultural attractions executive leader
Tamview Strategy
Episode: Episode 453 - Melissa Felder talks about purpose-driven organizations, people-powered experiences and future of cultural attractions

Hosts

Josh Liepman
Host with deep experience in attraction operations and guest experience strategy
Matthew Heller
Co-host focusing on leadership, organizational effectiveness, and employee engagement

Reviews

5.0 out of 5 stars from 40 ratings
  • Exposure to influences

    Must listen! It's essential to feel like an expat once in a while, it leads to being exposed to very diverse cultures that could surely influence the way we think and behave. - Valerie Cockerell

    Apple Podcasts
    5
    andrealocsin
    Philippines3 years ago
  • A fantastic podcast!

    Guys, I’ve been listening to your podcast for the last few months and want to say a huge thank you!

    I’ve learned so much from you and your guests, on customer experience, on brand, leadership and so much more.

    Keep up the amazing work!

    Apple Podcasts
    5
    KellyMols
    United Kingdom6 years ago
  • Much needed

    As a marketer and distributor of attractions and tours, it’s great to have a show that covers many different facets of the industry. Matt and Josh find great guests and ask a lot of good questions. Keep it up guys!

    Apple Podcasts
    5
    Jon455677
    United States7 years ago
  • Helpful

    A great podcast for anyone in operations/hospitality! Kickstarts good ideas, gives different and helpful perspectives. Loved the mailbag episode, and the website has interesting articles. Thanks for taking the time to make this podcast 👍🏼

    Apple Podcasts
    5
    Short backed Daisy
    United States9 years ago
  • Great information and insider information

    Started listening to the podcasts mid season, but I've now backtracked to the start again.

    Really easy and even sometimes funny listening (hope they don't read this and get big headed).

    With all the traveling I do it's great to have some offline media to listen to. Keep up the good work guys!

    Apple Podcasts
    5
    Bencstory
    United Kingdom9 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Covers a wide range of industry topics from operations to storytelling and technology.
Listeners appreciate actionable takeaways and guest expertise across diverse attractions sectors.
Professional and practical, with real-world leadership and guest-experience insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Episode 460: Jake McCoy talks about human-led experiences, a single source of truth, and the Ferrari analogy
Q: What is the single truth, and how is it implemented across acquisitions?
The single source of truth means storing all content in one shared repository (Box) and standardizing tools across the organization so every team can access the same up-to-date information, from schedules to design files, enabling clear, efficient collaboration across acquisitions.
Episode 461: Alex Sheen talks about making promises, resiliency and mental health and recognizing negative thinking
Q: What keeps you from overpromising yourself or others?
He discusses the importance of choosing not to promise when you might not be able to keep it, balancing ambition with integrity, and using clear prioritization to ensure promises are actionable.
Episode 461: Alex Sheen talks about making promises, resiliency and mental health and recognizing negative thinking
Q: Why write promises on a card rather than in a phone note?
Alex explains that physically handing a card creates a tangible sense of accountability and avoids the memory biases that often derail digital reminders, reinforcing the seriousness of keeping one's word.
Episode 461: Alex Sheen talks about making promises, resiliency and mental health and recognizing negative thinking
Q: Can you explain the origin of the promise card and how it became a movement?
Alex describes turning his father's memory and a eulogy into a practical tool—the promise card—to hold people accountable to their word, which gradually scaled through social sharing and a nonprofit mission, expanding from a personal gesture into a global movement.
Episode 457: Lauren Weaver talks about the impact of dark rides, reciprocal marketing and growing up in the industry
Q: How did Sally Dark Rides get its name and evolve into its current focus on dark rides?
Lauren explains the origin of the name Sally from a mannequin in a dental school project, which inspired the brand identity, and traces the shift from traditional animatronics to fully interactive dark ride experiences, including licensing challenges and the drive to create multi-generational attractions.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About AttractionPros Podcast

What is AttractionPros Podcast about and what kind of topics does it cover?

A thoughtful deep-dive into leadership, guest experience, and operations across the attractions and entertainment space. Episodes frequently explore how culture, guest psychology, and technology intersect to shape memorable experiences—from historic venues and cultural institutions to immersive entertainment and multi-park ecosystems. Notable strengths include guest-driven insights from operators, creators, and executives, practical leadership takeaways, and a clear emphasis on ethics, staff development, and sustaining mission-driven guest experiences. This show is likely to appeal to senior operators, designers, marketers, and anyone responsible for guest satisfaction and business results in attractions, hospitality, or experiential spaces... more

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How many listeners does AttractionPros Podcast get?

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How many subscribers and views does AttractionPros Podcast have?

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Which podcasts are similar to AttractionPros Podcast?

These podcasts share a similar audience with AttractionPros Podcast:

1. Skip the Queue
2. The Coaster101 Podcast
3. Coaster Radio: The Original Theme Park Podcast
4. Laugh Lines with Kim & Penn Holderness
5. In the Loop

How many episodes of AttractionPros Podcast are there?

AttractionPros Podcast launched 9 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact AttractionPros Podcast?

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What guests have appeared on AttractionPros Podcast?

Recent guests on AttractionPros Podcast include:

1. Alex Sheen
2. Jake McCoy
3. Alyse Sklover
4. Scott Brown
5. Lauren Weaver
6. Paul Couch
7. Walter Magnuson
8. Niko Radjenovic

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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