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AttractionPros Podcast

AttractionPros
Guest Experience
Attractions Industry
Employee Engagement
Leadership
Attraction Industry
Leadership Development
Theme Parks
Networking
IAPA Expo
Organizational Culture
Family Entertainment Centers
Career Development
Customer Experience
Service Recovery
IAAPA Expo
Organizational Effectiveness
Immersive Experiences
Harry Potter
Entrepreneurship
Covid-19

AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed... more

PublishesWeeklyEpisodes100Founded9 years ago
Number of ListenersCategories
ManagementLeisureBusiness

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Artwork for AttractionPros Podcast

Latest Episodes

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.

Mike Whincup is the Head of Design and Marketing at Galaxy Multi Rides. Growing up in a family business that pioneered mechanical bull inno... more

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.

Nick DiMatteo is a leader in the attractions and entertainment industry with a background that spans banking, food and beverage, and immers... more

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.

Ben Thompson is the CEO of Storyland Locations. With a career spanning Mars, The Walt Disney Company, and Merlin Entertainments, Ben has bu... more

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.

Marc Dixon is the managing director and co-founder USA of Study Academy USA. He got his start in the attractions industry in the mid-90s at... more

Key Facts

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Recent Guests

Nick DiMatteo
CEO of 45 Games
45 Games
Episode: Episode 450: Nick DiMatteo talks about changing the world, multi-sensory birthday parties and ambiverts
Ben Thompson
CEO of Storyland Locations
Storyland Locations
Episode: Episode 449: Ben Thompson talks about story-led experiences, connecting IP to operators and being a lifelong learner
Marc Dixon
Managing Director and Co-founder USA of Study Academy USA
Study Academy USA
Episode: Episode 448: Marc Dixon talks about technology in attractions, AI’s purpose in the industry, and learning to take risks
Anthony Sabo
Vice President of Zoombezi Bay and Guest Services at Columbus Zoo and Aquarium
Columbus Zoo and Aquarium / Zoombezi Bay
Episode: Episode 447: Anthony Sabo talks about maintenance and operations, figuring out the nuts and bolts, and dad-based leadership
Elizabeth Lugo
Chief Operating Officer of Grupo Xcaret
Grupo Xcaret
Episode: Episode 446: Elizabeth Lugo talks about tourism in Mexico, creating a culture of learning and 18,000 collaborators
Kevin Williams
Location-based entertainment expert, former Disney Imagineer
KWP Limited; The Stinger Report
Episode: Episode 445: Kevin Williams about the next phase of immersive technology, transmedia, and embracing your audience
Marah Rodriguez
Regional VP of Sales for Mobaro
Mobaro
Episode: Episode 444: Marah Rodriguez talks about life’s twists and turns, listening and empathy, and women in leadership
David Contreras
COO and founder of Pistil Consortia
Pistil Consortia
Episode: Episode 443: David Contreras talks about architecture as entertainment, balancing fantasy and reality, and developing leaders
Mark Rosenzweig
Principal and Chief Business Officer of 3dxScenic
3dxScenic
Episode: Episode 442: Mark Rosenzweig talks about integrity, transparency, and collaboration, stirring imagination, and being an operations nerd

Hosts

Matt Heller
Co-host and host of Attraction Pros Podcast, focused on organizational effectiveness and guest experience.
Josh Liebman
Co-host and host of Attraction Pros Podcast, focused on guest experience, relationships, and industry leadership.

Reviews

5.0 out of 5 stars from 37 ratings
  • Exposure to influences

    Must listen! It's essential to feel like an expat once in a while, it leads to being exposed to very diverse cultures that could surely influence the way we think and behave. - Valerie Cockerell

    Apple Podcasts
    5
    andrealocsin
    Philippines2 years ago
  • A fantastic podcast!

    Guys, I’ve been listening to your podcast for the last few months and want to say a huge thank you!

    I’ve learned so much from you and your guests, on customer experience, on brand, leadership and so much more.

    Keep up the amazing work!

    Apple Podcasts
    5
    KellyMols
    United Kingdom6 years ago
  • Much needed

    As a marketer and distributor of attractions and tours, it’s great to have a show that covers many different facets of the industry. Matt and Josh find great guests and ask a lot of good questions. Keep it up guys!

    Apple Podcasts
    5
    Jon455677
    United States7 years ago
  • Helpful

    A great podcast for anyone in operations/hospitality! Kickstarts good ideas, gives different and helpful perspectives. Loved the mailbag episode, and the website has interesting articles. Thanks for taking the time to make this podcast 👍🏼

    Apple Podcasts
    5
    Short backed Daisy
    United States8 years ago
  • Great information and insider information

    Started listening to the podcasts mid season, but I've now backtracked to the start again.

    Really easy and even sometimes funny listening (hope they don't read this and get big headed).

    With all the traveling I do it's great to have some offline media to listen to. Keep up the good work guys!

    Apple Podcasts
    5
    Bencstory
    United Kingdom8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise guest mix, leadership topics, and actionable ideas for operations and marketing.
Fans appreciate the respectful, conversational style and real-world examples from industry leaders.
Positive feedback on practical learning and guest insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#230
Austria/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Episode 450: Nick DiMatteo talks about changing the world, multi-sensory birthday parties and ambiverts
Q: How do you ensure the experience scales across centers and markets?
By designing flexible components (room tech, mix of activities, pricing for different tiers) that can be tailored to the venue type and market, rather than forcing a single universal solution.
Episode 450: Nick DiMatteo talks about changing the world, multi-sensory birthday parties and ambiverts
Q: What makes Twinkle Star different from traditional birthday party setups?
Twinkle Star makes the room the star by giving guests control over ambience (sound, light, scent) and enabling a modular sing-along/karaoke option that caters to ambiverts and introverted guests who may not want to perform full songs.
Episode 450: Nick DiMatteo talks about changing the world, multi-sensory birthday parties and ambiverts
Q: How does Ambivert theory influence the design of Twinkle Star and staff training?
Ambivert theory drives a spectrum-focused design, enabling guests to participate at various levels (sing-along, full karaoke, or passive observation) while training staff to recognize and support different social preferences, ensuring more inclusive experiences.
Episode 447: Anthony Sabo talks about maintenance and operations, figuring out the nuts and bolts, and dad-based leadership
Q: How do you bridge the gap between maintenance and operations in a large, decentralized organization?
The approach combines shared goals, transparent communication, and hands-on collaboration. Anthony emphasizes teaching, visuals to explain issues, inviting ops staff to see issues firsthand, and leveraging cross-department experience to build trust and effective collaboration.
Episode 447: Anthony Sabo talks about maintenance and operations, figuring out the nuts and bolts, and dad-based leadership
Q: Tell us about your background and how you got into maintenance and operations at major parks.
Anthony describes starting in Kennywood's games department, moving into rise maintenance, and then transitioning through experiences at Universal and back to the Columbus Zoo. The arc highlights a hands-on, learning-on-the-job path that built his versatility across maintenance and operations.

Audience Metrics

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Listeners per Episode
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Frequently Asked Questions About AttractionPros Podcast

What is AttractionPros Podcast about and what kind of topics does it cover?

A consistently industry-focused show that features leaders, operators, and innovators shaping attractions experiences. Conversations span leadership, guest experience, operations, digital ticketing, and the evolving business models behind theme parks, waterparks, and entertainment venues. Across episodes, guests bring practical insights on integrity, collaboration, workforce development, community engagement, and the balance between technology and human-centered guest services. A notable strength is the mix of executive-level perspectives with hands-on operational detail, making it useful for marketers, sponsors, and PR pros aiming to connect with decision-makers in the attractions space. The show often emphasizes relationship-building, aut... more

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How many listeners does AttractionPros Podcast get?

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How many subscribers and views does AttractionPros Podcast have?

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Which podcasts are similar to AttractionPros Podcast?

These podcasts share a similar audience with AttractionPros Podcast:

1. Green Tagged: Theme Park in 30
2. The Coaster101 Podcast
3. Coaster Radio: The Original Theme Park Podcast
4. ACE - Ride With Us
5. Tower Topics

How many episodes of AttractionPros Podcast are there?

AttractionPros Podcast launched 9 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on AttractionPros Podcast?

Recent guests on AttractionPros Podcast include:

1. Nick DiMatteo
2. Ben Thompson
3. Marc Dixon
4. Anthony Sabo
5. Elizabeth Lugo
6. Kevin Williams
7. Marah Rodriguez
8. David Contreras

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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