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Artwork for As the Drum Turns

As the Drum Turns

SRM Concrete
SRM Concrete
Team Appreciation Day
Concrete
Service Excellence
Uncommon Service
Construction Materials
Service
Quality
Employee Satisfaction
Customer Appreciation Golf Tournament
John Wooden
Diversity In the Workplace
Brazil
Field Operations
Concrete Industry
Positive Thinking
Self-Fulfilling Prophecy
Carbon Reduction
Employee Engagement
Employee Recognition

How a backyard dream turned into a ready-mix business. Each week, join Jeff Hollingshead, CEO of SRM Concrete, as he shares stories of values, hard work, and SRM's commitment to service.

PublishesWeeklyEpisodes301Founded3 years ago
Number of ListenersCategories
BusinessMarketingManagement

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Artwork for As the Drum Turns

Latest Episodes

In this episode of As the Drum Turns, Jeff & Lora talk about the ripple effect of simply taking a customer's order, the true cost of a poor customer service experience, and what we can do to fix it.

In this episode of As the Drum Turns, Jeff & Lora answer your questions! From open-door policies to ghost orders, vacation days, and expanded family days, this episode covers a wide variety of topics.

In this episode of As the Drum Turns, Jeff & Lora cover one of Nick Saban's Five Enemies of Greatness: Entitlement, and how past success can allow entitlement to creep in.

On this episode ofAs the Drum Turns, Jeff & Lora welcome Operators Jeff Claybrooks and Deion Wade for Team Appreciation Day. They discuss what makes the company's culture thrive and unforgettable moments from their time on the job.

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Recent Guests

Bryan Gagnier
Sales manager overseeing operations across the country
SRM Concrete
Episode: 294: On the Green in Middletown, Ohio
Danielle Pudvah
Environmental Manager
SRM Concrete
Episode: 280: Limestone, Servers, and Interviews
Bunny Grazier
Payroll Manager
SRM Concrete
Episode: 280: Limestone, Servers, and Interviews
Teddy Hazelwood
CIO
SRM Concrete
Episode: 280: Limestone, Servers, and Interviews
Lisa Tracy
Head of Recruiting
SRM Concrete
Episode: 280: Limestone, Servers, and Interviews
Skyler Crews
Director of Special Projects
Episode: 274: The New Mainframe
Andrew Allen
Director of Training at SRM Concrete
SRM Concrete
Episode: 270: Training the Spirit of Excellence
Craig Busick
Head mechanic at SRM Concrete
SRM Concrete
Episode: 268: Shop Talk with Craig Busick
David Sawyers
Former Chief Marketing Officer of Chick-fil-A
Chick-fil-A
Episode: 259: Creating Fans

Hosts

Lora Smith
Co-host who actively shares company updates and stories; emphasizes values and community engagement.
Jeff Hollingshead
Co-host and CEO of SRM Concrete, focuses on leadership, growth, and operational excellence.

Reviews

4.8 out of 5 stars from 38 ratings
  • Great show

    Informative & entertaining. Definitely recommend listening.

    Apple Podcasts
    5
    garyrinehart
    United States3 years ago
  • stay updated, stay connected

    this podcast is the best way to stay connected to whats going on at SRM

    Apple Podcasts
    5
    timdemonbreun
    United States3 years ago
  • Come for Jeff's Insights, Stay for Lora's Laughs

    As the Drum Turns is the best part of my Friday morning routine. I love hearing stories from fellow team members across the country, insights & wisdom from Jeff, and of course, Lora’s laugh.

    Apple Podcasts
    5
    Tim Demonbreun
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many find the show to be a valuable resource for understanding the nuances of the construction industry.
The engaging storytelling style and community focus resonate strongly with the audience, who express enjoyment in hearing from team members and industry experts.
Listeners appreciate the insights shared by the hosts, often highlighting the blend of personal anecdotes with professional wisdom.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

300: Open Doors, Ghost Orders, and Family Days
Q: What can team members do when a customer is continuously difficult, but policy says we must never tell them no?
Jeff advises not to tolerate disrespectful communication and emphasizes the need for respect in customer interactions while maintaining a firm stance against abusive customers.
300: Open Doors, Ghost Orders, and Family Days
Q: Could the Block division have a loyalty program, similar to the ReadyMix division?
Jeff acknowledges the potential for a loyalty program for Block, stating they are investing in it as the company matures.
300: Open Doors, Ghost Orders, and Family Days
Q: Why does Jeff not return calls if there's an open door policy?
Jeff claims that he answers all his calls, but issues may arise from wrong numbers or spam blockers; he encourages open communication.
295: Keeping Standards High
Q: What's the one thing you believe must change most radically if we're going to thrive for the next 50 years?
It's crucial to adapt to changes while maintaining those core service values and high standards.
295: Keeping Standards High
Q: What's the one thing you believe must never change about this company?
The obsession with service and maintaining high standards within the company culture must never change.

Audience Metrics

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Listeners per Episode
Gender Skew
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Frequently Asked Questions About As the Drum Turns

What is As the Drum Turns about and what kind of topics does it cover?

Focused on the ready-mix concrete industry, the show features engaging discussions that highlight the principles of excellence in service, operational growth, and employee engagement. With a unique blend of personal anecdotes and professional insights, listeners can expect to gain valuable perspectives on how to drive success in business through strong leadership and effective communication. The hosts frequently emphasize community involvement, teamwork, and the significance of employee morale, creating a meaningful dialogue that resonates with individuals in the construction sector and beyond. Notable themes include customer service excellence, personal and professional development, and the importance of maintaining high standards within t... more

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To see how many followers or subscribers As the Drum Turns has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to As the Drum Turns?

These podcasts share a similar audience with As the Drum Turns:

1. Dirt Talk by BuildWitt
2. The Way I Heard It with Mike Rowe
3. The Build Show Podcast
4. The Joe Rogan Experience
5. The Shawn Ryan Show

How many episodes of As the Drum Turns are there?

As the Drum Turns launched 3 years ago and published 301 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact As the Drum Turns?

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What guests have appeared on As the Drum Turns?

Recent guests on As the Drum Turns include:

1. Bryan Gagnier
2. Danielle Pudvah
3. Bunny Grazier
4. Teddy Hazelwood
5. Lisa Tracy
6. Skyler Crews
7. Andrew Allen
8. Craig Busick

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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