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Artwork for As the Drum Turns

As the Drum Turns

SRM Concrete
SRM Concrete
Concrete
Service Excellence
Uncommon Service
Construction Materials
Quality
Service
Employee Satisfaction
John Wooden
Customer Appreciation Golf Tournament
Brazil
Diversity In the Workplace
Team Appreciation Day
Field Operations
Middle Tennessee
Concrete Industry
Self-Fulfilling Prophecy
Positive Thinking
Employee Engagement
Carbon Reduction

How a backyard dream turned into a ready-mix business. Each week, join Jeff Hollingshead, CEO of SRM Concrete, as he shares stories of values, hard work, and SRM's commitment to service.

PublishesWeeklyEpisodes318Founded4 years ago
Number of ListenersCategories
MarketingBusinessManagement

Listen to this Podcast

Artwork for As the Drum Turns

Latest Episodes

In this episode of As the Drum Turns, Jeff & Lora begin discussing SRM's recent Great Place To Work certification and what the results of the survey tell us about our company's culture.

In this episode of As the Drum Turns, Lora is joined by Mike Hollingshead and Tim Langelier to discuss what good service means for our cement and aggregate divisions and the importance of picking up the phone every time it rings.

On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve.

In this episode of As the Drum Turns, Jeff & Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement.

Key Facts

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Recent Guests

Jamin Mitchell
Go-Getter Award recipient, Harbor Boat Crew member
SRM Concrete
Episode: 315: Reinvent Yourself Regularly
Latonya Simmons
Mixer operator and trainer spotlighted for Women in Construction Week
Charleston, South Carolina
Episode: 314: Continually Creating Value
Bryan Gagnier
Sales manager overseeing operations across the country
SRM Concrete
Episode: 294: On the Green in Middletown, Ohio
Danielle Pudvah
Environmental Manager
SRM Concrete
Episode: 280: Limestone, Servers, and Interviews
Bunny Grazier
Payroll Manager
SRM Concrete
Episode: 280: Limestone, Servers, and Interviews
Teddy Hazelwood
CIO
SRM Concrete
Episode: 280: Limestone, Servers, and Interviews
Lisa Tracy
Head of Recruiting
SRM Concrete
Episode: 280: Limestone, Servers, and Interviews
Skyler Crews
Director of Special Projects
Episode: 274: The New Mainframe
Andrew Allen
Director of Training at SRM Concrete
SRM Concrete
Episode: 270: Training the Spirit of Excellence

Hosts

Jeff Hollingshead
Host with CEO of SRM Concrete; long-time leadership figure featured across episodes.
Lora Smith
Co-host and on-air guide; frequently discusses company culture and leadership stories.

Reviews

4.8 out of 5 stars from 39 ratings
  • Great show

    Informative & entertaining. Definitely recommend listening.

    Apple Podcasts
    5
    garyrinehart
    United States3 years ago
  • stay updated, stay connected

    this podcast is the best way to stay connected to whats going on at SRM

    Apple Podcasts
    5
    timdemonbreun
    United States4 years ago
  • Come for Jeff's Insights, Stay for Lora's Laughs

    As the Drum Turns is the best part of my Friday morning routine. I love hearing stories from fellow team members across the country, insights & wisdom from Jeff, and of course, Lora’s laugh.

    Apple Podcasts
    5
    Tim Demonbreun
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Fans appreciate the personal stories and humor that humanize leadership.
Listeners praise practical leadership lessons and real-world plant insights.
Appeal for sponsors who want authentic industry-focused storytelling and actionable operations tips.
Quality discussions on customer service and team recognition are highlighted as standout moments.

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Talking Points

Recent interactions between the hosts and their guests.

308: Get in the Arena
Q: So a lot of times people attempt to get in the arena and participate, but it's not received well. What would you say there?
It's important to understand that critics will always be there, but you must focus on doing your job well and delivering exceptional service to overcome those obstacles.
305: Hoosier Daddy
Q: Do you see SRM crossing into the Canadian market?
No, I have no desire to go international right now. My focus is on expanding in all 50 states.
300: Open Doors, Ghost Orders, and Family Days
Q: What can team members do when a customer is continuously difficult, but policy says we must never tell them no?
Jeff advises not to tolerate disrespectful communication and emphasizes the need for respect in customer interactions while maintaining a firm stance against abusive customers.
300: Open Doors, Ghost Orders, and Family Days
Q: Could the Block division have a loyalty program, similar to the ReadyMix division?
Jeff acknowledges the potential for a loyalty program for Block, stating they are investing in it as the company matures.
300: Open Doors, Ghost Orders, and Family Days
Q: Why does Jeff not return calls if there's an open door policy?
Jeff claims that he answers all his calls, but issues may arise from wrong numbers or spam blockers; he encourages open communication.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About As the Drum Turns

What is As the Drum Turns about and what kind of topics does it cover?

A management-focused show in the concrete and construction space, with a strong emphasis on leadership, company culture, customer service, and operational excellence. Across episodes, listeners get real-world stories from leaders about team development, plant launches, technology adoption, and process improvements that drive better finishes and customer outcomes. The format blends practical field insights, recognition of high performers, and strategic conversations about growth, transparency, and value creation, making it likely appealing to operations leaders, plant managers, and business-forward professionals in heavy industry. A notable strength is the candid, action-oriented approach from senior hosts who pair personal anecdotes with cl... more

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1. The Joe Rogan Experience
2. The Ben Shapiro Show
3. PBD Podcast
4. REAL AF with Andy Frisella
5. The Shawn Ryan Show

How many episodes of As the Drum Turns are there?

As the Drum Turns launched 4 years ago and published 318 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on As the Drum Turns?

Recent guests on As the Drum Turns include:

1. Jamin Mitchell
2. Latonya Simmons
3. Bryan Gagnier
4. Danielle Pudvah
5. Bunny Grazier
6. Teddy Hazelwood
7. Lisa Tracy
8. Skyler Crews

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