Penjelasan lebih lengkap tentang materi yang digunakan dapat dibaca pada Juran's Quality Handbook (5th edition)
Service quality models (Parasuraman et al, 1985)
Hierarchical models of service quality (Brady & Cronin, 2001)
Quality assurance in healthcare (Donabedian, 2002)
Rangkuman singkat tentang TQM dan service quality models dari Gronroos (1984)
Podcast ini merupakan hasil sintesis saya setelah membaca berbagai peraturan yang mengatur tentang JKN hingga awal 2021
Podcast ini dibuat berdasarkan hasil baca untuk artikel yang diterbitkan pada Clin J Am Soc Nephrol 13: 655–662, 2018. doi: doi.org/10.2215/CJN.09740917
Memberikan gambaran beberapa teori dalam manajemen SDM digunakan dalam membahas pelayanan kesehatan.
Podcast ini merupakan bagian dari materi kuliah yang ada dalam Manajemen Mutu Pelayanan Kesehatan. Yeni S.KM salah satu alumni yang berafiliasi dengan PLK Universitas Airlangga menjelaskan tentang bagaimana organisasi mutu dalam manajemen pelayanan P... more
Materi ini adalah materi pelengkap untuk mata kuliah Manajemen Mutu Pelayanan Kesehatan. Dalam podcasts ini Dito, S.KM menjelaskan tentang bagaimana organisasi mutu ini dijalankan di rumah sakitnya.
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #105 |










Listeners, social reach, demographics and more for this podcast.
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Antar Kelas launched 6 years ago and published 12 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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