What Would They Do? The Customer Experience Podcast For Online Business
Nadine Nethery | Conversion & Retention Strategist for Membership Site Owners and Course CreatorsWelcome to What Would They Do?, the customer experience podcast for online business owners such as membership site owners, course creators and coaches. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience and retention strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore diffe... more
| Publishes | Weekly | Episodes | 93 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusinessEntrepreneurship | |||
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Latest Episodes
I'm a big believer in DIY. Sometimes doing the work yourself absolutely is the right decision.
But there's an important difference between asking: "Can I do this myself?" and "Should I do this myself?"
Because DIY isn’t free.
In Part 3 of my Outsi... more
You probably don't need more customer research. And there's a good chance you've already gathered some today.
The problem?
It's scattered across your inbox, DMs, surveys, support questions, email analytics, cancellation forms, testimonials and prob... more
The closer you are to your business, the harder it becomes to experience it like your customers do.
You know why every offer exists. You know what someone is ‘supposed’ to do after they buy. You understand how your emails, funnels and customer journ... more
If you've ever found yourself posting on Instagram, hearing crickets, questioning your entire social media strategy and then disappearing for the next few weeks, this episode is for you.
I'm joined by Xanthe Appelyard, the creative mind behind Oh Si... more
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- Truly a Goldmine of Helpful Info!
I’ve had frustrating conversations with company support that have lasted longer than these episodes - and Nadine packs WAY more useful stuff in. Anyone who serves customers can find value here!
Apple Podcasts5WorkinManBlues763
United States2 months ago - Genuinely so helpful
I’m more of a creative than a business thinker, and this show has helped me improve my offerings so much, as well as simplify the clients experience!
Apple Podcasts5Cake4kateUnited States2 months ago - Get in here! You need Nadine!!
I'm not a billion-dollar business, but you wouldn't know that with Nadine in my back pocket, literally helping me create 5-star experiences!!
Apple Podcasts5AuntieHasAThoughtUnited States2 months ago - So many gold nuggets
Whether it’s Nadine sharing her knowledge or one of the many brilliant experts she has on, I always wish I wasn’t listening in the car and at home instead so I could be taking notes. (Might be why I always revisit the pod to find the transcript!)
Apple Podcasts5SydneyWordNerd
Australia3 months ago - Customer experience advice that doesn't require a massive budget
Most customer experience advice assumes you have a corporate budget and a tech stack the size of Netflix. Nadine Nethery knows you don't and she's here to help you create remarkable experiences anyway.
As a customer experience strategist and copywriter, Nadine answers real listener questions about every stage of the customer journey. She covers retention strategies, email marketing, offer positioning, customer delight, and how to spot when your best clients are about to ghost you before they ac... more
Apple Podcasts4Smitty SmittzUnited States8 months ago
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Apple Podcasts | #204 |  Denmark/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show centers on practical, human-centered customer experience and retention strategies for online businesses like membership sites, courses, and coaching programs. Across recent episodes, listeners get actionable guidance on messaging, onboarding, email automation, surveys, and data-informed decision making—often with a focus on doing more with smaller budgets and without heavy tech stacks. Topics frequently explore preventing churn, improving attraction and conversion through targeted experiences, and designing consistent, trustworthy customer journeys from first click through long-term engagement. Notable strengths include a strong emphasis on real-world experimentation, concrete steps that listeners can implement quickly, and a will... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Crush the Rush™: The Female Entrepreneur Podcast for Sustainable Business Growth
2. Staying Solo | Business Strategy for Service Providers, Creatives and Consultants
3. Sell the Damn Service
4. The Kara Report | Online Marketing Tips and Candid Business Conversations
5. Talk Copy to Me | Content + Copywriting Podcast
How many episodes of this podcast are there?
this podcast launched 2 years ago and published 93 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Xanthe Appleyard
2. Kinsey Soderberg
3. Laura Jawad
4. Ceels Lockley
5. Krista Miller
6. Rachel Smith
7. Dr. Tiffany Shelton
8. Jasmine Parasram
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