What Would They Do? The Customer Experience Podcast For Online Business
Nadine Nethery | Customer Experience Strategist & CopywriterWelcome to What Would They Do?, the customer experience podcast for online business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experi... more
| Publishes | Weekly | Episodes | 63 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusinessEntrepreneurship | |||
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Latest Episodes
Is there a way to sell that doesn’t exhaust you or your audience?
In this guest episode, I am joined by launch strategist Kelsey McCormick, founder of Coming Up Roses, to unpack what sustainable selling actually looks like for creative business owne... more
In today’s episode, we embark on a customer experience adventure… straight into my rural Sydney coffee scene. Because nothing reveals the truth about customer loyalty faster than a café.
Let’s break down the 3 levels of personalisation every online ... more
In this episode, I tackle a listener question that hits a little too close to home for many online business owners:
“I’ve shown up so much more over the past few months, and grown my email list considerably, but I’m still not selling my offers. How ... more
In today’s guest episode, I‘m joined by brand coach Suz Chadwick to unpack a big, timely question:
“In the age of AI slop, what does an authentic personal brand actually look like? And how do you create a customer experience that still feels real?” more
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- Customer experience advice that doesn't require a massive budget
Most customer experience advice assumes you have a corporate budget and a tech stack the size of Netflix. Nadine Nethery knows you don't and she's here to help you create remarkable experiences anyway.
As a customer experience strategist and copywriter, Nadine answers real listener questions about every stage of the customer journey. She covers retention strategies, email marketing, offer positioning, customer delight, and how to spot when your best clients are about to ghost you before they ac... more
Apple Podcasts4Smitty Smittz
United States2 months ago - Great length
I love that these are short and direct. I especially liked the sales page retention episode.
Apple Podcasts5Barb DavidsUnited States2 months ago - Super smart tips!
I love when podcasts get right to the heart and go deep with expert advice… and that’s exactly what Nadine does! She brings out the best in her guests and is a delightful interviewer. Great convos and super actionable tips.
Apple Podcasts5Laura SprinkleUnited States4 months ago - Great actionable advice
Love Nadine’s approach to customer experience and retention. I’ve gotten so many ideas from listening to this podcast. Recommended!
Apple Podcasts5Shelley HitzUnited States5 months ago - Refreshingly Real + Actionable Content
I’m obsessed with the Candocontent podcast. Every episode feels like sitting down with a friend who actually gets how hard it can be to create content that converts — without losing your mind (or your weekends). The conversations are thoughtful, strategic, and refreshingly real. I always walk away with a new idea or reminder to keep things simple and human-first. If you care about building a business that feels aligned and gets results, this one’s a must-listen.
Apple Podcasts5HollyHaynesUnited States6 months ago
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Apple Podcasts | #185 |  United Kingdom/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical CX-focused show for online business owners, course creators, and service providers. Episodes center on customer retention, client journeys, email marketing, and converting engagement into loyalty, often featuring real-world case studies and actionable tactics that don't require heavy tech investments. A notable strength is the host's hands-on approach, highlighting human-centric strategies like personal touches, onboarding improvements, and community-driven programs, with frequent references to retention labs, micro-commitments, and interactive sales pages. The show stands out for its concrete, ready-to-implement tips and guest mix ranging from course designers to service professionals, making it valuable for listeners who want ... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Staying Solo
2. Talk Copy to Me | Content + Copywriting Podcast
3. The Creative Bodega | Content Marketing and Instagram Growth for Solopreneurs
4. The Amy Porterfield Show
5. Good Content with Shannon McKinstrie
How many episodes of this podcast are there?
this podcast launched a year ago and published 63 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Kelsey McCormick
2. Suz Chadwick
3. Ami Williams
4. Jasmine Jonte
5. Dolly DeLong
6. Shelley Hitz
7. Hamilton Schmid
8. Ally Anderson
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