What Would They Do? The Customer Experience Podcast For Online Business
Nadine Nethery | Customer Experience Strategist & CopywriterWelcome to What Would They Do?, the customer experience podcast for online business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experi... more
| Publishes | Weekly | Episodes | 81 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusinessEntrepreneurship | |||
Listen to this Podcast
Latest Episodes
In this episode, I'm taking you behind the scenes of a recent client project that completely changed the direction of an established membership.
Like many business owners, my client thought she had a pretty good understanding of what her members wan... more
In this episode, I'm unpacking a cancellation survey response from a former Retention Lab member that perfectly captures one of the biggest misconceptions I see in online business:
"I'm focused on getting members right now, so there's no need to foc... more
You've launched before, your audience knows you, and your offers have sold successfully.
So surely launching your next offer should be easier...
Right? Not always.
In this episode, I share the behind-the-scenes story of working with Krista Miller ... more
If your evergreen funnel isn't converting, your membership churn is creeping up, or you just have a nagging feeling something in your customer journey is off... this episode is going to help you start diagnosing the issue.
The tricky thing about a b... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Recent Guests
Host
Reviews
- So many gold nuggets
Whether it’s Nadine sharing her knowledge or one of the many brilliant experts she has on, I always wish I wasn’t listening in the car and at home instead so I could be taking notes. (Might be why I always revisit the pod to find the transcript!)
Apple Podcasts5SydneyWordNerd
Australia14 days ago - Customer experience advice that doesn't require a massive budget
Most customer experience advice assumes you have a corporate budget and a tech stack the size of Netflix. Nadine Nethery knows you don't and she's here to help you create remarkable experiences anyway.
As a customer experience strategist and copywriter, Nadine answers real listener questions about every stage of the customer journey. She covers retention strategies, email marketing, offer positioning, customer delight, and how to spot when your best clients are about to ghost you before they ac... more
Apple Podcasts4Smitty Smittz
United States6 months ago - Great length
I love that these are short and direct. I especially liked the sales page retention episode.
Apple Podcasts5Barb DavidsUnited States6 months ago - Super smart tips!
I love when podcasts get right to the heart and go deep with expert advice… and that’s exactly what Nadine does! She brings out the best in her guests and is a delightful interviewer. Great convos and super actionable tips.
Apple Podcasts5Laura SprinkleUnited States8 months ago - Great actionable advice
Love Nadine’s approach to customer experience and retention. I’ve gotten so many ideas from listening to this podcast. Recommended!
Apple Podcasts5Shelley HitzUnited States9 months ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #105 |  United Kingdom/Business/Marketing |
Apple Podcasts | #160 |  Canada/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The show centers on practical customer experience strategies for online businesses, with a strong emphasis on retention, messaging, pricing, and onboarding. Episodes frequently explore how to design intentional customer journeys, reduce churn, and use human-first approaches to improve engagement without heavy tech. A notable thread across episodes is the integration of membership models, live coaching concepts, and scalable systems (including AI-assisted tools) to keep customers delighted and coming back. Standout elements include actionable frameworks, listener-driven Q&A formats, and case studies that demonstrate how small teams can compete with bigger brands by focusing on clarity, trust signals, and authentic customer connections.
Where can I find podcast stats for this podcast?
Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does this podcast get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for this podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for this podcast?
Rephonic provides comprehensive predictive audience data for this podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does this podcast have?
To see how many followers or subscribers this podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Staying Solo
2. Doing It Online : Funnels, Sales & Scaling for Coaches Who Hate Launching
3. The Email Growth Show | Email Marketing Tips for Women Coaches, Course Creators & Online Business Owners
4. The Amy Porterfield Show
5. Crime Junkie
How many episodes of this podcast are there?
this podcast launched a year ago and published 81 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact this podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for this podcast?
Rephonic pulls ratings and reviews for this podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for this podcast?
Rephonic provides full transcripts for episodes of this podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Krista Miller
2. Rachel Smith
3. Dr. Tiffany Shelton
4. Jasmine Parasram
5. Kelsey McCormick
6. Suz Chadwick
7. Brooke Henry
8. Ami Williams
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.