What Would They Do? The Customer Experience Podcast For Small Business
Nadine Nethery | Customer Experience Strategist & CopywriterWelcome to What Would They Do?, the customer experience podcast for small business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experie... more
| Publishes | Weekly | Episodes | 48 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EntrepreneurshipBusinessMarketing | |||
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Latest Episodes
In this final episode of the reflection and intention-setting series, I share my personal approach to planning with purpose and how intentionality can shape your business in 2026 and beyond.
I open up about how I mapped out my entire year in advance... more
I’m kicking off 2026 with a shift that’s quietly changing the way we do business. In this bite-sized solo episode, I reflect on my Word of the Year: Community. And what it means for the online space, the rise (and fall) of self-paced resources, and w... more
As 2025 winds down, I’m pulling back the curtain on what this rollercoaster of a year really looked like behind the scenes in my business.
From record-breaking months to dips that tested my resilience, this transparent wrap-up is part celebration, p... more
Shelley Hitz, founder of Christian Book Academy and Retention Lab Incubator member, submitted a brilliant question: “What should I actually do with all the member testimonials I’ve collected?” This bite-sized episode breaks down exactly how to repurp... more
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Reviews
- Super smart tips!
I love when podcasts get right to the heart and go deep with expert advice… and that’s exactly what Nadine does! She brings out the best in her guests and is a delightful interviewer. Great convos and super actionable tips.
Apple Podcasts5Laura Sprinkle
United Statesa month ago - Great actionable advice
Love Nadine’s approach to customer experience and retention. I’ve gotten so many ideas from listening to this podcast. Recommended!
Apple Podcasts5Shelley HitzUnited States2 months ago - Refreshingly Real + Actionable Content
I’m obsessed with the Candocontent podcast. Every episode feels like sitting down with a friend who actually gets how hard it can be to create content that converts — without losing your mind (or your weekends). The conversations are thoughtful, strategic, and refreshingly real. I always walk away with a new idea or reminder to keep things simple and human-first. If you care about building a business that feels aligned and gets results, this one’s a must-listen.
Apple Podcasts5HollyHaynesUnited States3 months ago - Super actionable!
I’m really enjoying the question and answer format of the show. What a great way to make sure the show is answering REAL questions people care about! Highly recommend-
Apple Podcasts5Laura JawadUnited States6 months ago - Full of great tips
I always learn so much from listening to Nadine! I get ideas and inspiration every time. Well worth the time!
Apple Podcasts5SWPDX25United States6 months ago
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Chart Rankings
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Apple Podcasts | #50 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #166 |  Belgium/Business/Marketing |
Apple Podcasts | #223 |  Finland/Business/Marketing |
Talking Points
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focusing on practical and innovative customer experience strategies for small business owners, the content provides actionable insights without necessitating expensive tools or marketing budgets. Topics frequently discussed include email marketing, brand messaging, retention strategies, and the customer journey, including how to enhance customer loyalty and engagement. The format is largely Q&A, allowing listeners to gain direct answers to their pressing concerns while fostering a community feel that encourages personal connection and genuine customer experiences.
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How many episodes of this podcast are there?
this podcast launched a year ago and published 48 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Shelley Hitz
2. Ally Anderson
3. David Wachs
4. Laura Kendrick
5. Laura Sprinkle
6. Brenna McGowan
7. Ash McDonald
8. Holly Haynes
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.