What Would They Do? The Customer Experience Podcast For Small Business
Nadine Nethery | Customer Experience Strategist & CopywriterWelcome to What Would They Do?, the customer experience podcast for small business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experie... more
| Publishes | Weekly | Episodes | 35 | Founded | 8 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurshipMarketing | |||
Listen to this Podcast
Latest Episodes
In today’s episode, I’m exploring what it really takes to create a customer-first business (even if you’re a solo operator without a huge team, elaborate marketing budgets, or an expensive tech stack.
I break down what a customer-first mindset actua... more
In this episode, I’m answering a fantastic listener question from my guest expert Kirsty Fanton from episode 24, who asked:
"Who out there is using low-tech or no-tech ways to create a stellar experience for their clients, customers, or subscribers?... more
Have you been ghosting your email list and now feel stuck on how to reconnect without sounding awkward or pushy? In this episode, I’m answering a Retention Lab member question from Cressida, founder of membership SkinGlow Codes. Her challenge? She ha... more
Can real-life, unpolished experiences beat slick online strategies in 2025? In this episode, I chat with business strategist Holly Haynes about how she’s stripped back the polish, welcomed clients into her home (literally), and built an in-demand ret... more
Key Facts
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Reviews
- Super actionable!
I’m really enjoying the question and answer format of the show. What a great way to make sure the show is answering REAL questions people care about! Highly recommend-
Apple Podcasts5Laura Jawad
United States3 months ago - Full of great tips
I always learn so much from listening to Nadine! I get ideas and inspiration every time. Well worth the time!
Apple Podcasts5SWPDX25United States3 months ago - It’ll make you think
…and then make you better!
Listen in for thoughtful shows that will improve your customers experience!
It was a delight to be interviewed. Thanks for having me on the show Nadine!
Apple Podcasts5caryngillen.comUnited States4 months ago - Customer experience advice that actually works for small businesses
Love how this podcast tackles real CX challenges for small business owners. No fancy corporate strategies, just practical advice on email marketing, pricing, and customer delight that I can actually implement.
Perfect for founders who want better customer experiences without the fluff or unrealistic expectations.
Apple Podcasts5GCPR Team
Philippines4 months ago - Nadine is such a genius with words 👏🏼
Thank you for creating this podcast! It’s EXACTLY what I needed to hear right now and support me with creating a better client experience. I feel there’s a massive gap in the online world on this topic so it’s such a breath of fresh air to see someone like Nadine popping into the podcast space with these topics!
Can’t wait to continue listening! 💕
Apple Podcasts5Jessica KovinicUnited States7 months ago
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Chart Rankings
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Apple Podcasts | #138 |  Canada/Business/Marketing |
Apple Podcasts | #246 |  France/Business/Marketing |
Apple Podcasts | #231 |  Sweden/Business/Marketing |
Talking Points
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focuses on practical customer experience strategies tailored specifically for small business owners. The content is rich with actionable insights on enhancing customer loyalty and engagement, addressing the unique challenges faced by entrepreneurs in creating meaningful customer journeys. With an emphasis on methods that don't require expensive tools or corporate resources, the discussions range across various relevant themes, such as email marketing, brand messaging, and pricing strategies. Unique to this show is the interactive component where listeners can submit their customer experience questions, making it a community-driven resource for ongoing learning and improvement in client relations.
Where can I find podcast stats for this podcast?
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What are the audience demographics for this podcast?
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Sell the Damn Service
2. Copy And
3. The Ordinary Business™️ Podcast
4. Sequence Over Strategy
5. Good Content with Shannon McKinstrie
How many episodes of this podcast are there?
this podcast launched 8 months ago and published 35 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Holly Haynes
2. Madelyn Furlong
3. Dolly DeLong
4. Kirsty Fanton
5. Ami Williamson
6. Michelle Pontvert
7. Caryn Gillen
8. Brooke Henry
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.