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Artwork for TheySaid: Real Strategies for Customer Success

TheySaid: Real Strategies for Customer Success

TheySaid

On this podcast, you’ll hear from forward-thinking leaders about the Customer Success strategies that matter most. Welcome to the no-fluff podcast for Customer Success. Powered by the team at TheySaid.

PublishesTwice monthlyEpisodes95Founded5 years ago
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BusinessManagement

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Artwork for TheySaid: Real Strategies for Customer Success

Latest Episodes

Before Meta acquired Kustomer in 2022, Chad Horenfeldt, Kustomer’s then Director of Customer Success, saw the need for a revamp of the company’s Voice of Customer program and practices. He went on to design a comprehensive VOC program focusing on thr... more

Today on the Nuffsaid podcast we spoke with Sandy Yu, the Global Lead of Oracle Cloud Infrastructure Advisory Boards, about how a Voice of Customer program can provide real value to an organization and prove its effectiveness to the executive team. I... more

Having worked for the last four years in Voice of Customer at large companies (first Lyft and now Slack), it’s safe to say Kevin Vielbaum is a master of his craft. In this Nuffsaid podcast episode, Kevin digs into several interesting topics including... more

With a background in Marketing & Growth at companies like Hubs, Recruitee, and Growth Tribe Academy, Ferdinand Goetzen, now CEO & Co-founder at Reveall, has a natural orientation to use Voice of Customer data to make product decisions. That’s why in ... more

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Reviews

5.0 out of 5 stars from 20 ratings
  • A must-listen!

    This is easily one of the most actionable and value-packed podcasts for CS leaders and teams. I appreciate the variety of episodes, the super practical takeaways, and the true generosity of Chris and the ‘nuffsaid team to share all this amazing knowledge for free.

    Customer-led growth is the way. S/O to all my Mandalorian fans. 🔥

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • CS Plenty to be Said

    ‘nuffsaid really has a lot to be said about customer success. Chris does a great job hosting and his guests are relatable, in the know, relevant experts. The subject matter is critical to business success and I enjoy the entertainment value as well. Worth a listen!

    Apple Podcasts
    5
    TK21LL
    United States4 years ago
  • Great content for Customer Success

    I listen to a lot of CS podcasts, the content and strategies in the ‘wellsaid podcast is among the best. I can actually implement them with my teams.

    Apple Podcasts
    5
    Nickelsgoeswildfordimes
    United States5 years ago
  • The best podcast for any company who wants to understand their customers

    One of the best resource to learn what’s happening in the growing SAAS industry.It’s cover all the things related to customers success.Very helpful for all CS and CX Professionals.

    Apple Podcasts
    5
    bhaumik bhut
    India5 years ago
  • Wellsaid

    Customer Success drives critical revenue for any SaaS business but paradoxically does not get the attention and focus that Sales and BD get. This podcast looks to change all that by surfacing insights and practical ideas from real “in the trenches”CS leaders. Good stuff!!

    Apple Podcasts
    5
    Borg Empress
    United States5 years ago

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