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Artwork for Insights Unlocked

Insights Unlocked

UserTesting
Usertesting
Artificial Intelligence
Customer Experience
User Experience
UX Research
User Experience Design
Product Development
User Experience Research
UX Design
Digital Transformation
Innovation
Product Management
Customer Insights
Empathy
Generative AI
Design
User Testing
User Research
Design Thinking
Customer Feedback

What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-... more

PublishesWeeklyEpisodes235Founded4 years ago
Number of ListenersCategories
TechnologyBusinessEntrepreneurship

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Artwork for Insights Unlocked

Latest Episodes

Episode web page: bit.ly/4uBmCIp

Episode summary:

In this episode of Insights Unlocked, host Amrit Bhachu sits down with Meltem Naz Kasos—UX career coach, former UX research leader, and educator—to explore what it takes to build a resilient... more

Episode web page: bit.ly/4v2S1Vf

Episode summary:

In this episode of Insights Unlocked, host Mike Mace sits down with product operations and AI strategy leader Katie Robblee to explore how artificial intelligence is reshaping the product de... more

Episode web page: bit.ly/3QpApnq

Episode summary:

In this special recap episode of Insights Unlocked, host Nathan Isaacs shares key insights and standout moments from Crafted Seattle, UserTesting's annual event for product leaders, designer... more

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Episode web page:

Episode summary:

In this episode of Insights Unlocked, Nathan Isaacs sits down with Bansi Mehta, founder and CEO of Koru UX, to explore how product and UX teams can design more thoughtful, trustworthy AI experiences using her Sens... more

Key Facts

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Recent Guests

Katie Robblee
product operations and AI strategy leader
Scalize Systems
Episode: AI can build almost anything now. That’s the problem.
Eric Johnson
CEO, UserTesting
UserTesting
Episode: When AI can build anything, knowing what to build is everything
Bansi Mehta
Founder and CEO of Koru UX
Koru UX
Episode: Designing trustworthy AI with the Sense, Shape, Steer framework
Pedro Hernandez
Advocacy Manager for EMEA and LatAm at Figma
Figma
Episode: AI made design faster. Now leaders need to make it better.
Andy Polaine
Design Leadership Coach, Educator, and Writer
Independent
Episode: Is speed is hurting your creativity in design?
Josh Schachter
Senior Vice President of Strategy and Go-to-Market Development at Gainsight
Gainsight
Episode: From SaaS to retention as a service: how AI is changing customer success
Louis Rosenfeld
Founder of Rosenfeld Media; information architecture pioneer
Rosenfeld Media
Episode: Designing with AI: speed is up—are solutions?
Llewyn Paine
Principal of Innovation Strategy at Llewyn Paine Consulting
Llewyn Paine Consulting
Episode: Designing with AI: speed is up—are solutions?
Gabrielle Dolan
Global expert on business storytelling, author
Story Intelligence / author
Episode: Business storytelling with AI that drives clarity and trust with Gabrielle Dolan

Hosts

Nathan Isaacs
Host of Insights Unlocked; Senior Manager of Content Production at UserTesting
Jason Giles
Host of Insights Unlocked episode presenter; UserTesting's vice president of design

Reviews

4.8 out of 5 stars from 58 ratings
  • My favorite podcast

    I’m so impressed with the insightful content and excellent speaker lineup. I always walk away with actionable takeaways.

    Apple Podcasts
    5
    NPeterson!
    United States3 years ago
  • Helpful for anyone looking for new ways to test customer experiences

    Great podcast for anyone in UX research, design or product development.

    Helpful hearing subject matter experts share stories and suggest innovative ways to continuously test experiences.

    Apple Podcasts
    5
    RJC_36
    Canada3 years ago
  • Great content in a short time

    Wow! I had no idea this show existed. Quick and useful. Looking forward to more episodes.

    Apple Podcasts
    5
    Naugatuc
    United States3 years ago
  • Great content and speakers!

    Really enjoyed this show and speakers unlocked a lot of great insights!

    Apple Podcasts
    5
    ndw 12345
    United States3 years ago
  • Great insights!

    I look forward to listening to this podcast. It has great insights from brands I trust.

    Apple Podcasts
    5
    @isaacsnd
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guest lineup signals strong expertise across CX, UX, and AI.
Actionable takeaways for designers and product teams.
Heavy emphasis on ROI and business impact of insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#168
Ukraine/Technology
Apple Podcasts
#172
Russia/Technology
Apple Podcasts
#188
Singapore/Technology

Talking Points

Recent interactions between the hosts and their guests.

AI can build almost anything now. That’s the problem.
Q: What is the role of discovery and why is it more important now with AI agents?
Upfront discovery defines the end state, architecture, and context so that agents can be built to meet real customer problems; without it, AI efforts risk misalignment and wasted effort.
AI can build almost anything now. That’s the problem.
Q: How does the product development lifecycle change in an AI-enabled world, and who is responsible for building and maintaining agents?
PMs shift toward strategic oversight while agents handle tactical execution; there must be clear ownership for building, maintaining, and evaluating agents, with human-in-the-loop oversight.
AI can build almost anything now. That’s the problem.
Q: What should organizations do to be successful with pervasive AI adoption, especially around governance and guardrails?
They should implement clear training, guardrails, and lightweight processes; define goals upfront, protect customer data, and ensure outputs are validated by humans before deployment.
AI made design faster. Now leaders need to make it better.
Q: What practical shift can design and product leaders make today to stay closer to customers?
The recommended shift is for leaders to do their own research, understand the subject matter deeply, and actively experiment with AI tools and new workflows to guide teams effectively while keeping users at the center.
AI made design faster. Now leaders need to make it better.
Q: How are teams balancing speed with craft in the AI era?
Pedro describes a flexible 'rubber band' model where some teams push for speed and production while others focus on planning and craft; successful organizations learn to pull the band toward speed or toward craft depending on the project context.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Frequently Asked Questions About Insights Unlocked

What is Insights Unlocked about and what kind of topics does it cover?

A thoughtful mix of conversations with design, UX, product, and CX leaders exploring how customer insights, storytelling, and AI shape modern experiences. Episodes frequently center on leveraging human-centered research, measuring business impact, and balancing speed with thoughtful, principled design. Notable strengths include a strong emphasis on practical frameworks for ROI, governance of AI in design and research, and stories from large brands to illustrate concepts. The show stands out for its interview-driven format that blends practitioner experience with strategic guidance, making it useful for listeners who want actionable takeaways for product, design, and marketing roles.

Where can I find podcast stats for Insights Unlocked?

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How many listeners does Insights Unlocked get?

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What are the audience demographics for Insights Unlocked?

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How many subscribers and views does Insights Unlocked have?

To see how many followers or subscribers Insights Unlocked has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Insights Unlocked?

These podcasts share a similar audience with Insights Unlocked:

1. NN/G UX Podcast
2. Hard Fork
3. The Ezra Klein Show
4. The Daily
5. The User Research Strategist: UXR | Impact | Career

How many episodes of Insights Unlocked are there?

Insights Unlocked launched 4 years ago and published 235 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Insights Unlocked?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Insights Unlocked?

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What guests have appeared on Insights Unlocked?

Recent guests on Insights Unlocked include:

1. Katie Robblee
2. Eric Johnson
3. Bansi Mehta
4. Pedro Hernandez
5. Andy Polaine
6. Josh Schachter
7. Louis Rosenfeld
8. Llewyn Paine

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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