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Artwork for Insights Unlocked

Insights Unlocked

UserTesting
Usertesting
Customer Experience
Artificial Intelligence
User Experience
UX Research
User Experience Design
Product Development
User Experience Research
UX Design
Digital Transformation
Innovation
Customer Insights
Empathy
Generative AI
Design
Product Management
User Testing
User Research
Design Thinking
Customer Feedback

What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-... more

PublishesWeeklyEpisodes231Founded4 years ago
Number of ListenersCategories
TechnologyEntrepreneurshipBusiness

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Artwork for Insights Unlocked

Latest Episodes

Episode web page: bit.ly/42TFjM4

Episode summary:

In this episode of Insights Unlocked, Manú Bartlett speaks with Pedro Hernandez, advocacy manager for EMEA and Latin America at Figma, about how AI is reshaping design, leadership, and the f... more

Episode web page: bit.ly/4usbxdt

Episode summary:In this episode of Insights Unlocked, host Jason Giles sits down with design leadership coach Andy Polaine to explore what it really means to be a designer in an age of AI, speed, and constant... more

Episode web page: bit.ly/4d9cvE4

Episode summary

In this episode of Insights Unlocked, Nathan Isaacs sits down with Gainsight SVP and UnChurned host Josh Schachter to explore how AI is transforming customer success—from scaling feedback col... more

Louis Rosenfeld and Llewyn Paine join the show to discuss the upcoming Designing with AI conference and explore how AI is reshaping UX design, workflows, and the future role of designers.

Listeners can save $75 on their registration. Use code: INSIG... more

Key Facts

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Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Pedro Hernandez
Advocacy Manager for EMEA and LatAm at Figma
Figma
Episode: AI made design faster. Now leaders need to make it better.
Andy Polaine
Design Leadership Coach, Educator, and Writer
Independent
Episode: Is speed is hurting your creativity in design?
Josh Schachter
Senior Vice President of Strategy and Go-to-Market Development at Gainsight
Gainsight
Episode: From SaaS to retention as a service: how AI is changing customer success
Louis Rosenfeld
Founder of Rosenfeld Media; information architecture pioneer
Rosenfeld Media
Episode: Designing with AI: speed is up—are solutions?
Llewyn Paine
Principal of Innovation Strategy at Llewyn Paine Consulting
Llewyn Paine Consulting
Episode: Designing with AI: speed is up—are solutions?
Gabrielle Dolan
Global expert on business storytelling, author
Story Intelligence / author
Episode: Business storytelling with AI that drives clarity and trust with Gabrielle Dolan
Raoul Dolan
Co-author and storytelling expert
Story Intelligence (with Gabrielle)
Episode: Business storytelling with AI that drives clarity and trust with Gabrielle Dolan
Andrew Thomas
Head of Marketing at Archer Meat Snacks
Archer Meat Snacks
Episode: The truth about consumer insights marketing with Archer's Andrew Thomas
Stephen Baer
Author of Stickology; expert on engagement and belonging in workplaces and customer experiences
Stickology (Book)
Episode: From Velcro to glue: Designing workplace connections that stick with Stephen Baer

Hosts

Nathan Isaacs
Host of Insights Unlocked; Senior Manager of Content Production at UserTesting
Jason Giles
Host of Insights Unlocked episode presenter; UserTesting's vice president of design

Reviews

4.8 out of 5 stars from 58 ratings
  • My favorite podcast

    I’m so impressed with the insightful content and excellent speaker lineup. I always walk away with actionable takeaways.

    Apple Podcasts
    5
    NPeterson!
    United States3 years ago
  • Helpful for anyone looking for new ways to test customer experiences

    Great podcast for anyone in UX research, design or product development.

    Helpful hearing subject matter experts share stories and suggest innovative ways to continuously test experiences.

    Apple Podcasts
    5
    RJC_36
    Canada3 years ago
  • Great content in a short time

    Wow! I had no idea this show existed. Quick and useful. Looking forward to more episodes.

    Apple Podcasts
    5
    Naugatuc
    United States3 years ago
  • Great content and speakers!

    Really enjoyed this show and speakers unlocked a lot of great insights!

    Apple Podcasts
    5
    ndw 12345
    United States3 years ago
  • Great insights!

    I look forward to listening to this podcast. It has great insights from brands I trust.

    Apple Podcasts
    5
    @isaacsnd
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guest lineup signals strong expertise across CX, UX, and AI.
Actionable takeaways for designers and product teams.
Heavy emphasis on ROI and business impact of insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#9
Saudi Arabia/Technology
Apple Podcasts
#246
Singapore/Technology

Talking Points

Recent interactions between the hosts and their guests.

AI made design faster. Now leaders need to make it better.
Q: What practical shift can design and product leaders make today to stay closer to customers?
The recommended shift is for leaders to do their own research, understand the subject matter deeply, and actively experiment with AI tools and new workflows to guide teams effectively while keeping users at the center.
AI made design faster. Now leaders need to make it better.
Q: How are teams balancing speed with craft in the AI era?
Pedro describes a flexible 'rubber band' model where some teams push for speed and production while others focus on planning and craft; successful organizations learn to pull the band toward speed or toward craft depending on the project context.
AI made design faster. Now leaders need to make it better.
Q: What sparked the idea for exploring what leaders want in design?
Pedro explains that he noticed advocates within Figma were practitioners, and leaders' needs weren't being explored, so he launched a leadership-focused research effort to understand how leaders read files, make decisions, and what kinds of support they need from design tools.
From SaaS to retention as a service: how AI is changing customer success
Q: How should teams think about build versus buy for AI-enabled customer success workflows?
The advocate view is to build modular capabilities first to learn by doing, then selectively buy when needed; this helps maintain control and learn what actually adds value, while recognizing that not every team wants or can maintain large in-house systems.
From SaaS to retention as a service: how AI is changing customer success
Q: What are the best customer success teams doing today that others are not, especially regarding understanding and acting on customer feedback?
The most effective teams tailor their approach to each segment (high touch vs. long tail) and use AI to synthesize voice of the customer data from multiple sources, enabling value-focused conversations and measurable renewals, while ensuring data hygiene and a clear service blueprint.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Age Range
Household Income
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Frequently Asked Questions About Insights Unlocked

What is Insights Unlocked about and what kind of topics does it cover?

A thoughtful mix of conversations with design, UX, product, and CX leaders exploring how customer insights, storytelling, and AI shape modern experiences. Episodes frequently center on leveraging human-centered research, measuring business impact, and balancing speed with thoughtful, principled design. Notable strengths include a strong emphasis on practical frameworks for ROI, governance of AI in design and research, and stories from large brands to illustrate concepts. The show stands out for its interview-driven format that blends practitioner experience with strategic guidance, making it useful for listeners who want actionable takeaways for product, design, and marketing roles.

Where can I find podcast stats for Insights Unlocked?

Rephonic provides a wide range of podcast stats for Insights Unlocked. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Insights Unlocked and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Insights Unlocked get?

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What are the audience demographics for Insights Unlocked?

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How many subscribers and views does Insights Unlocked have?

To see how many followers or subscribers Insights Unlocked has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Insights Unlocked?

These podcasts share a similar audience with Insights Unlocked:

1. NN/G UX Podcast
2. Freakonomics Radio
3. Huberman Lab
4. How I Built This with Guy Raz
5. Masters of Scale

How many episodes of Insights Unlocked are there?

Insights Unlocked launched 4 years ago and published 231 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Insights Unlocked?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Insights Unlocked?

Rephonic pulls ratings and reviews for Insights Unlocked from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for Insights Unlocked?

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What guests have appeared on Insights Unlocked?

Recent guests on Insights Unlocked include:

1. Pedro Hernandez
2. Andy Polaine
3. Josh Schachter
4. Louis Rosenfeld
5. Llewyn Paine
6. Gabrielle Dolan
7. Raoul Dolan
8. Andrew Thomas

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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