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Artwork for Insights Unlocked

Insights Unlocked

UserTesting
Customer Experience
Usertesting
User Experience
Artificial Intelligence
UX Research
User Experience Design
Product Development
User Experience Research
UX Design
Digital Transformation
Innovation
Customer Insights
Empathy
Generative AI
Product Management
User Testing
User Research
Design Thinking
Customer Feedback
Zoom

What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-... more

PublishesWeeklyEpisodes226Founded4 years ago
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EntrepreneurshipTechnologyBusiness

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Artwork for Insights Unlocked

Latest Episodes

Episode web page: bit.ly/4tCByqh

Episode summary:

In this episode of Insights Unlocked, Nathan Isaacs sits down with Andrew Thomas, head of marketing at Archer, to explore how deeply understanding consumer behavior—not just data—drives effe... more

YouTube

Episode web page: bit.ly/3Odmj7r

Epsiode description

In this episode of Insights Unlocked, Nathan Isaacs sits down with Stephen Baer, author of Stickology: How to Build Unbreakable Connections with Employees and Customers for Life, to explo... more

Episode web page: bit.ly/4sPOsRj

Episode summary

In this episode of Insights Unlocked, Nathan Isaacs is joined by Mike Mace and Michael Domanic to explore how AI is fundamentally reshaping customer experience, user journeys, and digital str... more

Episode web page: bit.ly/47II2Ll

Episode summary:

In this episode of Insights Unlocked, host Lija Hogan sits down with Priyanka Kuvalekar, senior UX researcher at Microsoft, to explore how AI is reshaping user experience research and what i... more

YouTube

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Recent Guests

Priyanka Kuvalekar
Senior UX Researcher at Microsoft; leading Teams Calling and Agentic AI Experiences for Enterprise Collaboration
Microsoft
Episode: The truth about UX research for AI (it’s not just about usability) with Priyanka Kuvalekar
Jeff Lash
VP of Product Management at Insperity, longtime product management leader
Insperity
Episode: How great product teams use customer insights differently with Jeff Lash
Andrew Ackermann
Vice President of Product Design at Samsara
Samsara
Episode: Designing for frontline workers in a digital world with Samsara's Andrew Ackermann
Catt Small
Staff product designer, game maker, and author of The Staff Designer
Episode: How staff designers can lead without being managers with Catt Small
Benny Brooks
UX Design Lead and Design Lead Coach
TruStage
Episode: How TruStage's design team operationalized UX research
Emmanuelle Savarit
Global UX research leader, author, and host of the UX Research Club podcast
Author of The UX Research Powerhouse, Vol. 1
Episode: From doing research to leading it: how UX research creates real business impact with Emmanuelle Savarit
Amy Wigdahl
Principal Solution Marketing Manager at UserTesting
UserTesting
Episode: How digital banking trends in 2026 are bringing humanity back to finance
Phillip Jackson
Co-founder of Future Commerce and a leading voice in digital commerce with expertise in retail innovation and consumer behavior.
Future Commerce
Episode: From novelty to necessity: Smarter AI strategies for retail with Phillip Jackson
Mike McDowell
Principal Solutions Marketing Manager with a focus on product evangelism and customer insights.
UserTesting
Episode: The future of customer insights starts in 2026

Hosts

Nathan Isaacs
Principal Content Marketing Manager at UserTesting, an experienced content strategist with a focus on customer experience insights and digital transformation.
Various Guests
A collection of industry leaders from various organizations, sharing insights on UX, CX, digital marketing, and innovation.

Reviews

4.8 out of 5 stars from 58 ratings
  • My favorite podcast

    I’m so impressed with the insightful content and excellent speaker lineup. I always walk away with actionable takeaways.

    Apple Podcasts
    5
    NPeterson!
    United States3 years ago
  • Helpful for anyone looking for new ways to test customer experiences

    Great podcast for anyone in UX research, design or product development.

    Helpful hearing subject matter experts share stories and suggest innovative ways to continuously test experiences.

    Apple Podcasts
    5
    RJC_36
    Canada3 years ago
  • Great content in a short time

    Wow! I had no idea this show existed. Quick and useful. Looking forward to more episodes.

    Apple Podcasts
    5
    Naugatuc
    United States3 years ago
  • Great content and speakers!

    Really enjoyed this show and speakers unlocked a lot of great insights!

    Apple Podcasts
    5
    ndw 12345
    United States3 years ago
  • Great insights!

    I look forward to listening to this podcast. It has great insights from brands I trust.

    Apple Podcasts
    5
    @isaacsnd
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the insightful content and actionable takeaways from experts in the field.
Many reviews highlight the quality of guest speakers and the quality of discussions, noting their relevance to current industry practices.
Feedback indicates a high level of satisfaction with the variety of topics covered and the expertise shared.
The podcast is regarded as a valuable resource for UX and marketing professionals, offering relevant and practical advice.

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Talking Points

Recent interactions between the hosts and their guests.

The truth about UX research for AI (it’s not just about usability) with Priyanka Kuvalekar
Q: What advice do you have for leaders to foster AI upskilling and experimentation?
Create space for teams to upskill in AI, encourage cross-disciplinary collaboration, and support hands-on experimentation with AI tools while maintaining a clear focus on human judgment and outcomes.
The truth about UX research for AI (it’s not just about usability) with Priyanka Kuvalekar
Q: How do you measure trust in AI across different users and tasks?
By using a rubric-based evaluation of AI outputs, observing moments of hesitation or confusion, and conducting behavioral coding of recordings to understand how trust evolves over time within a session.
The truth about UX research for AI (it’s not just about usability) with Priyanka Kuvalekar
Q: How do you define a great AI experience beyond usability?
A great AI experience balances usability with trust, transparency, and human-in-the-loop control, ensuring the AI delivers consistent, accurate results and adds transformative value to workflows.
How great product teams use customer insights differently with Jeff Lash
Q: How should teams reconcile conflicting signals from sales, support, and direct customer conversations without eroding trust?
Start by understanding the differences, then bring the relevant customers into the conversation to hear their perspectives, and use those insights to align on a shared VOC narrative while recognizing segments and personas may have different needs.
How great product teams use customer insights differently with Jeff Lash
Q: What advice would you give someone entering a new leadership role in the first 30-60 days?
Take time to listen more than you talk, study the organization and industry, understand the priorities and cadence, and use a structured approach to prioritization that aligns with the company vision rather than rushing to deliver a plan without context.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About Insights Unlocked

What is Insights Unlocked about and what kind of topics does it cover?

This podcast features engaging conversations that explore what it takes to create customer-centered experiences, effective marketing campaigns, and transformative digital strategies. With a focus on actionable insights and real-world examples, each episode delves into various topics relevant to marketing, product development, user experience (UX), and customer experience (CX). The host engages with industry leaders to discuss innovative approaches and success stories from leading brands, making it a valuable resource for professionals looking to enhance their strategies in a competitive landscape. The episodes cover themes such as the integration of AI in workflows, optimizing product launches, and nurturing customer loyalty through thought... more

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Which podcasts are similar to Insights Unlocked?

These podcasts share a similar audience with Insights Unlocked:

1. Creative Confidence Podcast
2. SmartLess
3. The Daily
4. Serial
5. How I Built This with Guy Raz

How many episodes of Insights Unlocked are there?

Insights Unlocked launched 4 years ago and published 226 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Insights Unlocked?

Recent guests on Insights Unlocked include:

1. Priyanka Kuvalekar
2. Jeff Lash
3. Andrew Ackermann
4. Catt Small
5. Benny Brooks
6. Emmanuelle Savarit
7. Amy Wigdahl
8. Phillip Jackson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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