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Artwork for Hoteliers’ Voice

Hoteliers’ Voice

Ryan Haynes
Artificial Intelligence
Customer Experience
Hospitality Industry
Guest Experience
Technology Integration
Hospitality
Hospitality Technology
Technology In Hospitality
Environmental, Social, and Governance
Direct Bookings
Madeira
Digital Marketing
Portobay Hotels
Hotel Technology
Luxury Family Hotels
Sustainability
Social Media Marketing
Orascom Hotels Management
Revenue Management
Digital Transformation

Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s guest. Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand - fr... more

PublishesWeeklyEpisodes277Founded6 years ago
Number of ListenersCategories
TechnologyManagementBusiness

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Artwork for Hoteliers’ Voice

Latest Episodes

Come in and join us at our recent Roundtable in Kensington London, featuring a candid interview with Jo Morgan, Consultant and Fractional Operations Director with Meliora Consultancy – until recently in her role as Operation Director at The Other Hou... more

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RECORDED LIVE 9 June 2026 at The Other House, Kensington. In this episode, we unpack the stark reality facing the UK hotel sector in 2026: while business volume is up, profit margins are shrinking. As Q1 data reveals TRevPAR growth struggling to outp... more

YouTube

In this episode we look at how to build experience and tap into events in a large countryside resort - identifying opportunity for operational efficiency and revenue optimisations.

Paul Wells from Studio Moren kicks us off by discussing the evoluti... more

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ROI in staff roundtable kent edition

Interview with James McComas - GM, Champneys Eastwell Manor

• Another agile year unfolding

• Predicting demand

• Clashing of brands and audiences

• Why working together is needed in Kent

Partner - HOSPA - Janel... more

YouTube

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Recent Guests

Jo Morgan
Interim Group Operations Director and owner of Meliora Consultancy
The Other House / Meliora Consultancy
Episode: Catering to British guests - and fractional leadership with Jo Morgan
Jonathon Liu
Representative, Verdi Hotels
Verdi Hotels
Episode: Q1/Q2 2026 Review: The Defining Challenges for the UK and EU Market
Inna Nekrassova
Revenue expert, Hotel Cafe Royal
Hotel Cafe Royal
Episode: Q1/Q2 2026 Review: The Defining Challenges for the UK and EU Market
Geraldine Brennan
Oracle representative
Oracle
Episode: Building experience and revenue simultaneously from Kent roundtable
James McComas
Co-host and general manager at an event venue
Episode: Investing in staff from Kent hotelier roundtable
Paul Pierce
General Manager at Chilston Park Hotel Handpicked Hotels
Chilston Park Hotel
Episode: Investing in staff from Kent hotelier roundtable
David Hayward
Representative from Oracle
Oracle
Episode: Investing in staff from Kent hotelier roundtable
Nicola Phillips
Representative from Hospitality Action
Hospitality Action
Episode: Investing in staff from Kent hotelier roundtable
Janel Clark
Hospa professional development lead
Hospa
Episode: Investing in staff from Kent hotelier roundtable

Host

Ryan Haynes
Host of Hoteliers' Voice

Reviews

5.0 out of 5 stars from 12 ratings
  • I love how insightfull it is! It has helped me a lot on my travels!

    Podchaser
    5
    LegendaryErika
    4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

This show delivers practical hospitality insights.
Roundtable discussions surface real-world strategies.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#13
Philippines/Technology

Talking Points

Recent interactions between the hosts and their guests.

Future-ready independent hotels with Celtic Collection - Stratford-Upon-Avon Roundtable
Q: What is the role of cloud migration planning in minimizing downtime for guests and staff?
Meticulous downtime planning, stakeholder coordination, and on-site training are key; a Big Bang migration can work with proper preparation, data tidying, and rollback considerations.
Future-ready independent hotels with Celtic Collection - Stratford-Upon-Avon Roundtable
Q: What were the strategic drivers behind Celtic Collection's digital transformation?
The move centered on scalability, reducing on-premise hardware, adopting open APIs, and moving to SaaS-based products to improve guest experience and enable rapid expansion.
Hotel owner investment one year on – Kings Court Hotel, Alcester
Q: Tell me about The Kings Court Hotel.
Harpreet describes buying the hotel in June last year, renovating the team, and repositioning the property to blend hospitality with local engagement, including a new pub concept and events program.
What's the word from National Hotel Marketing Conferenc?
Q: What are some of the key takeaways hoteliers should focus on when integrating AI into their day-to-day operations?
Focus on preserving human thinking and strategic judgment, align AI use with core marketing principles, and move up the value chain by becoming guardians of brand voice and design, rather than letting automation replace critical thinking.
Recognising hospitality vs administration with BGAM Hospitality
Q: What advice would you give to Hoteliers looking to solve administrative issues and relieve staff strain?
Share learnings and open communications with peers, because AI only helps if it's practical on the ground; when you find a solution that works, don't silo it—spread the knowledge to benefit the industry as a whole.

Audience Metrics

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Listeners per Episode
Gender Skew
Location
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Professions
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Frequently Asked Questions About Hoteliers’ Voice

What is Hoteliers’ Voice about and what kind of topics does it cover?

Hospitality-focused conversations that bring together hotel operators, owners, and tech-forward leaders to discuss how to balance human-centered service with digital enablement. Episodes frequently center on revenue optimization, direct-booking strategies, staff wellbeing, and the adoption of AI, PMS, and other tech in front- and back-of-house operations. A notable strength is the roundtable and industry-leader format, which surfaces practical tactics—from upselling and branding versus pricing to security, guest experience, and regional market dynamics. The show tends to spotlight independent properties and multi-property groups, with a pragmatic tilt toward improving guest satisfaction while boosting revenue and operational efficiency.

Where can I find podcast stats for Hoteliers’ Voice?

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How many listeners does Hoteliers’ Voice get?

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How many subscribers and views does Hoteliers’ Voice have?

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Which podcasts are similar to Hoteliers’ Voice?

These podcasts share a similar audience with Hoteliers’ Voice:

1. The High Performance Podcast

How many episodes of Hoteliers’ Voice are there?

Hoteliers’ Voice launched 6 years ago and published 277 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hoteliers’ Voice?

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Where can I see ratings and reviews for Hoteliers’ Voice?

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What guests have appeared on Hoteliers’ Voice?

Recent guests on Hoteliers’ Voice include:

1. Jo Morgan
2. Jonathon Liu
3. Inna Nekrassova
4. Geraldine Brennan
5. James McComas
6. Paul Pierce
7. David Hayward
8. Nicola Phillips

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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