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Artwork for Hoteliers’ Voice

Hoteliers’ Voice

Ryan Haynes
Guest Experience
Technology Integration
International Hotel Technology Forum
Customer Experience
Direct Bookings
Hotel Technology
Hospitality Industry
Career Progression In Hospitality
Operational Efficiency
Commercial Success In Hotels
Sustainability
Digital Transformation
Travel Hacks
Budgeting For Business Travel
Marketing
Revenue Management
Remote Work
HR Law Changes 2025
Travel and Hospitality Industry
Austin Convention Center

Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s guest. Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand - fr... more

PublishesWeeklyEpisodes264Founded6 years ago
Number of ListenersCategories
BusinessManagementTechnology

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Artwork for Hoteliers’ Voice

Latest Episodes

We’re on Fistral Beach in Newquay for something special. In this episode of Hoteliers’ Voice, I get an exclusive behind-the-scenes tour of The Headland Hotel with Kai Sinkevicius, Assistant Operations Manager, as we explore what five-star hospitality... more

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We talk a lot about digital channels, distribution and pricing strategy, but what happens when the guest actually walks through the door? In this episode of Hoteliers’ Voice, I sit down with Gail Peters from the Q Hotels Collection and Geoffrey Toffe... more

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At the HOSPA regional event in Manchester, hosted by Focus on Hospitality, we brought together three operators who are right at the sharp end of regulation, compliance and commercial pressure. With Rob McGlynn from Supercity Aparthotels, Kelly Cronin... more

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There’s something special about bringing hoteliers together in the room. For this third Roundtable Roadshow, we headed to The Headland Hotel in Cornwall. What followed was a series of honest, practical conversations about what it really takes to keep... more

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Recent Guests

Kai Sinkevicius
Assistant Operations Manager at The Headland Hotel
The Headland Hotel
Episode: Evolution of Iconic Luxury: An Investment in People - The Headland Hotel, Cornwall
Gail Peters
Head of Revenue Management
The Q Hotels Collection
Episode: The Q Hotel Collection: Last Mile Revenue
Geoffrey Toffetti
CEO
Frontline Performance Group
Episode: The Q Hotel Collection: Last Mile Revenue
Rob McGlynn
Operations Director
Supercity Aparthotels
Episode: Tackling Compliance and Regulation in Hospitality with Village Hotels, Mollies and SuperCity Aparthotels
Matthew Bell
Managing Director
Mollie's
Episode: Tackling Compliance and Regulation in Hospitality with Village Hotels, Mollies and SuperCity Aparthotels
Kelly Cronin
Revenue and Commercial Director
Village Hotels
Episode: Tackling Compliance and Regulation in Hospitality with Village Hotels, Mollies and SuperCity Aparthotels
James Cavanagh-Shaddock
Representative of Cornwall Hospitality Collective
Cornwall Hospitality Collective
Episode: Roundtable Roadshow: Cornwall - Staff Thrive in Hospitality
Paul Moren
Studio Moren representative
Studio Moren
Episode: Roundtable Roadshow: Cornwall - Staff Thrive in Hospitality
Byron Fiddler
Hotel Manager at New Park Manor
Luxury Family Hotels
Episode: New Park Manor with Byron Fiddler

Host

Ryan Haynes
Host with a keen curiosity about the hospitality industry, facilitating warm conversations with industry experts.

Reviews

5.0 out of 5 stars from 11 ratings
  • I love how insightfull it is! It has helped me a lot on my travels!

    Podchaser
    5
    LegendaryErika
    3 years ago

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Talking Points

Recent interactions between the hosts and their guests.

Whittlebury Park: Profiling, Personalisation and Targeting
Q: How are you looking at AI and what that has to offer?
Spillman shares that they have been investing in digital marketing approaches and SEO strategies, including optimizing for AI and conversational search.
Whittlebury Park: Profiling, Personalisation and Targeting
Q: How do you fit that into the hotel then as part of your marketing activities because it must be both a standalone as we've discussed and also part of the packages that you offer?
Spillman explains that they target audiences through overnight stay spa packages as primary offerings, with spa days serving as alternatives.
PortoBay (Part 2): Digital Loyalty Meets Human Hospitality
Q: How does technology help you do your job, your staff, your team members really deliver that experience while supporting you be successful?
Alex highlights that technology helps anticipate guest needs and allows for real-time feedback, enhancing interactions and freeing up time for staff.
PortoBay (Part 2): Digital Loyalty Meets Human Hospitality
Q: How has the role of marketing and your perception of the role of marketing changed in that time?
Fiona explains that the marketing role has evolved from performance reporting to driving digital transformation and enhancing guest communication.
Hoteliers' Voice - Gregor Ritchie: The Future of Profitable Hotels
Q: What different revenue streams do you have within Taplo and what opportunities are available?
Taplo focuses on leisure, particularly through its spa services, along with traditional offerings like dining and events.

Audience Metrics

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Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
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Frequently Asked Questions About Hoteliers’ Voice

What is Hoteliers’ Voice about and what kind of topics does it cover?

The podcast centers around the essential elements of hospitality, emphasizing the integration of technology and personal service in creating memorable guest experiences. Topics frequently discussed include revenue generation, customer experience enhancement, and the impact of digital marketing and AI on the hospitality industry. Listeners can expect in-depth conversations with hospitality leaders addressing various challenges faced in the sector, from adapting to guest expectations to successfully managing hotel operations. This resource appeals to professionals in hospitality seeking to blend modern innovation with a personal touch, ultimately aiming to improve guest satisfaction and drive business growth.

Where can I find podcast stats for Hoteliers’ Voice?

Rephonic provides a wide range of podcast stats for Hoteliers’ Voice. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Hoteliers’ Voice and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Hoteliers’ Voice get?

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What are the audience demographics for Hoteliers’ Voice?

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How many subscribers and views does Hoteliers’ Voice have?

To see how many followers or subscribers Hoteliers’ Voice has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Hoteliers’ Voice?

These podcasts share a similar audience with Hoteliers’ Voice:

1. The Diary Of A CEO with Steven Bartlett

How many episodes of Hoteliers’ Voice are there?

Hoteliers’ Voice launched 6 years ago and published 264 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hoteliers’ Voice?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Hoteliers’ Voice?

Rephonic pulls ratings and reviews for Hoteliers’ Voice from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Hoteliers’ Voice?

Rephonic provides full transcripts for episodes of Hoteliers’ Voice. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Hoteliers’ Voice?

Recent guests on Hoteliers’ Voice include:

1. Kai Sinkevicius
2. Gail Peters
3. Geoffrey Toffetti
4. Rob McGlynn
5. Matthew Bell
6. Kelly Cronin
7. James Cavanagh-Shaddock
8. Paul Moren

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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