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Tourism Matters

Carmen Bold
Tourism
Low Season Traveller
Tourism Industry
Australia
Regional Events
Careers
Tourism Seasonality Summit
Well-Being Tourism
Destination Marketing
Shorex Australia
Education
Workforce Development
Travel
Rome2rio
Intrepid Travel
Auckland, New Zealand
Antarctica
Paris
Victoria, British Columbia, Canada
Leadership

Tourism Matters explores careers, capability and the people shaping the tourism industry. Host Carmen Bold speaks with professionals, leaders and educators from across the sector about how they built their careers, the lessons they’ve learned along the way, and where the industry is heading next. The podcast offers insight for anyone working in tourism, considering a career in the industry, or res... more

PublishesWeeklyEpisodes27Founded10 months ago
Number of ListenersCategories
CareersBusinessPlaces & TravelSociety & Culture

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Latest Episodes

Join Carmen as she chats with Alex Dykman, founder of Maverick Tourism and Grow Tourism, about entrepreneurship and the business of tourism.

Alex’s tourism career began with a chance conversation over drinks and an entry-level role with Tourism New ... more

Episode Description

Join Carmen as she speaks with Molly Dobbins, Tourism and Hospitality Gateway to Industry Schools Program Coordinator at the Queensland Tourism Industry Council.

Molly is passionate about empowering the next generation of touris... more

Join Carmen as she speaks with James Coughlan, founder of Shorex Australia, about his 25-year journey through the cruise industry.

James began his career as a chef, working in high-pressure kitchens before joining Crystal Cruises and stepping into l... more

EPISODE DESCRIPTION

This week on Tourism Matters, I sit down with Stephen Ekstrom, CEO, co-founder and self-described nerd whisperer at Learn Tourism.

Learn Tourism is a non-profit academy creating smart, immersive learning and promotional experien... more

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Recent Guests

James Coughlan
Cruise industry veteran and founder of Shorex Australia
Shorex Australia
Episode: James Coughlan: 25 years in cruise, from galley to gangway and into the world of entrepreneurship
Stephen Ekstrom
CEO and co-founder of Learn Tourism
Learn Tourism (learn tourism.org)
Episode: Stephen Ekstrom: Learning, Storytelling and Better Tourism Experiences
Judith Mair
Academic Director and Associate Dean Education for the Hotel School Australia at Southern Cross University
Hotel School Australia, Southern Cross University
Episode: Professor Judith Mair: Motherhood, Migration and a Career in Tourism
Hannah Pearson
Founder of Pear Anderson, a tourism sales, marketing, and market intelligence company based in Kuala Lumpur
Pear Anderson
Episode: Hannah Pearson: Travel, Startups and Building a Business Through Crisis and Consistency
Tabetha Beggs
Tourism Experiences Lead at Destination Perth; former roles with Tourism Western Australia and City of Perth
Destination Perth; Tourism Western Australia; City of Perth
Episode: Tabetha Beggs: Building a Tourism Career Through Curiosity, Risk and Storytelling
Birgitta March
Lecturer in Tourism and Hospitality Management at William Angliss Institute; PhD candidate researching bridging gaps in Victorian tourism training and Indigenous communities
William Angliss Institute
Episode: Birgitta March: Languages, Academia & Why Tour Guides Are More Important Than Ever
Brad Rowe
Tourism consultant based in Queenstown; founder of Tourism x Design
Tourism x Design
Episode: Brad Rowe: The Art + Science Behind Memorable Tourism Experiences
Beáta Szablics
Tourism professional with extensive cruise, tour operations, and wellbeing expertise
Independent/Consultant in Switzerland
Episode: Beáta Szablics: From Hungary to Antarctica, and a New Way of Thinking About Tourism
Thomas Worry
Canadian tourism professional featured guest
Episode: Thomas Worry: From Seasonal Work to a Sustainable Tourism Career

Host

Carmen Bold
Host of the show.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#60
Chile/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

James Coughlan: 25 years in cruise, from galley to gangway and into the world of entrepreneurship
Q: How did COVID influence your decision to start Shorex Australia?
COVID acted as a reset that made him reconsider risk, opportunity, and the value of local Australian-owned businesses; he leveraged industry relationships to found Shorex Australia in 2023 to focus on delivering high-quality, local experiences.
James Coughlan: 25 years in cruise, from galley to gangway and into the world of entrepreneurship
Q: What was the key to successfully transitioning into management within Shorex and expanding the business later?
A mix of leadership mentorship, learning to read guests and ports, building cheat sheets for port knowledge, and prioritizing honesty and guest-centric service enabled him to grow from tour staff to manager and later to entrepreneurship.
James Coughlan: 25 years in cruise, from galley to gangway and into the world of entrepreneurship
Q: Tell me about the turn from being a shipboard chef to joining the shore excursions team.
James explains that moving to shore excursions allowed him to combine his culinary background with guest-facing, destination-focused work, leveraging leadership opportunities and a broader view of the cruise operation.
Cecil Potatau: Leading the All Blacks Experience and a 30-Year Tourism Career
Q: What does your current role as sales manager involve, and how do you manage a broad portfolio?
His role focuses on trade and wholesale agents, training and supporting international partners, managing rates and collateral, and coordinating with regional offices to cover various attractions under Ngāi Tahu Tourism, with emphasis on timely communication and maintaining strong partner relationships.
Cecil Potatau: Leading the All Blacks Experience and a 30-Year Tourism Career
Q: Did you plan on working in tourism, or how did you start?
No, Cecil started as a qualified chef and moved into hospitality before transitioning into tourism, leveraging people skills and opportunities to enter the industry, ultimately building a long career in sales and operations across multiple organizations.

Audience Metrics

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Frequently Asked Questions About Tourism Matters

What is Tourism Matters about and what kind of topics does it cover?

This show centers on careers in tourism, capability building, and the people who shape the industry. Conversations with a mix of practitioners, educators, and leaders explore career pathways, workforce strategy, leadership, and the evolving dynamics of tourism—from regional development to sustainability and product design. Episodes frequently highlight practical lessons, real-world case studies, and actionable insights for listeners aiming to advance in tourism, become mentors, or guide the next generation of talent. A notable strength is its breadth: guests range from university researchers and policy-oriented thinkers to frontline operators and regional developers, offering diverse perspectives on how to build resilient, people-centered t... more

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Which podcasts are similar to Tourism Matters?

These podcasts share a similar audience with Tourism Matters:

1. Lise and Sarah
2. Serial

How many episodes of Tourism Matters are there?

Tourism Matters launched 10 months ago and published 27 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Tourism Matters?

Recent guests on Tourism Matters include:

1. James Coughlan
2. Stephen Ekstrom
3. Judith Mair
4. Hannah Pearson
5. Tabetha Beggs
6. Birgitta March
7. Brad Rowe
8. Beáta Szablics

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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