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Tourism Matters

Carmen Bold
Tourism
Low Season Traveller
Tourism Industry
Australia
Regional Events
Careers
Tourism Seasonality Summit
Well-Being Tourism
Destination Marketing
Education
Workforce Development
Travel
Aviation Industry
Victoria, British Columbia, Canada
Leadership
Rome2rio
Intrepid Travel
Auckland, New Zealand
Antarctica
Paris

Tourism Matters explores careers, capability and the people shaping the tourism industry. Host Carmen Bold speaks with professionals, leaders and educators from across the sector about how they built their careers, the lessons they’ve learned along the way, and where the industry is heading next. The podcast offers insight for anyone working in tourism, considering a career in the industry, or res... more

PublishesWeeklyEpisodes25Founded8 months ago
Number of ListenersCategories
Places & TravelCareersSociety & CultureBusiness

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Artwork for Tourism Matters

Latest Episodes

Join Carmen as she speaks with James Coughlan, founder of Shorex Australia, about his 25-year journey through the cruise industry.

James began his career as a chef, working in high-pressure kitchens before joining Crystal Cruises and stepping into l... more

EPISODE DESCRIPTION

This week on Tourism Matters, I sit down with Stephen Ekstrom, CEO, co-founder and self-described nerd whisperer at Learn Tourism.

Learn Tourism is a non-profit academy creating smart, immersive learning and promotional experien... more

Episode Description

In this first solo episode of Tourism Matters, prompted by a question asked of her on LinkedIn, Carmen Bold explores one of the biggest challenges facing the tourism industry: how do we attract more people into tourism careers wh... more

In this episode of Tourism Matters, I’m joined by Professor Judith Mair, Academic Director and Associate Dean (Education) at The Hotel School Australia, Southern Cross University.

Judith’s career began in Scotland, where she studied languages before... more

In this episode of Tourism Matters, I’m joined by Hannah Pearson, founder of Pear Anderson and co-host of the Southeast Asia Travel Show.

Hannah’s career has taken her from studying languages at Oxford to teaching in France and China, corporate Lond... more

Episode Description

This one flips the script.

For the first time on Tourism Matters, Carmen moves from host to guest, with Sarah Jane Tilbury taking the reins.

What unfolds is not a polished career narrative. It’s a real one.

From retail floors ... more

Tabetha Beggs hasn’t followed a straight path - no, no.

In this episode of Tourism Matters, Carmen sits down with Tabetha Beggs, Tourism Experiences Lead at Destination Perth, to explore a career shaped by curiosity, risk-taking, and a willingness t... more

Episode Description

In this episode of Tourism Matters, Carmen sits down with Birgitta March, a tourism lecturer, PhD researcher, and former international tour guide. Exploring a career that spans continents, sectors, and decades.

From guiding high... more

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Recent Guests

Judith Mair
Academic Director and Associate Dean Education for the Hotel School Australia at Southern Cross University
Hotel School Australia, Southern Cross University
Episode: Professor Judith Mair: Motherhood, Migration and a Career in Tourism
Hannah Pearson
Founder of Pear Anderson, a tourism sales, marketing, and market intelligence company based in Kuala Lumpur
Pear Anderson
Episode: Hannah Pearson: Travel, Startups and Building a Business Through Crisis and Consistency
Tabetha Beggs
Tourism Experiences Lead at Destination Perth; former roles with Tourism Western Australia and City of Perth
Destination Perth; Tourism Western Australia; City of Perth
Episode: Tabetha Beggs: Building a Tourism Career Through Curiosity, Risk and Storytelling
Birgitta March
Lecturer in Tourism and Hospitality Management at William Angliss Institute; PhD candidate researching bridging gaps in Victorian tourism training and Indigenous communities
William Angliss Institute
Episode: Birgitta March: Languages, Academia & Why Tour Guides Are More Important Than Ever
Brad Rowe
Tourism consultant based in Queenstown; founder of Tourism x Design
Tourism x Design
Episode: Brad Rowe: The Art + Science Behind Memorable Tourism Experiences
Beáta Szablics
Tourism professional with extensive cruise, tour operations, and wellbeing expertise
Independent/Consultant in Switzerland
Episode: Beáta Szablics: From Hungary to Antarctica, and a New Way of Thinking About Tourism
Thomas Worry
Canadian tourism professional featured guest
Episode: Thomas Worry: From Seasonal Work to a Sustainable Tourism Career
Linda Tillman
Managing Director of Tilma Group, founder of Australian Centre for Regional Events
Tilma Group; Australian Centre for Regional Events
Episode: Linda Tillman: Why Regional Events Are Struggling (And What Needs to Change)
Anne Hardy
Professor, tourism researcher focused on behavior, mobilities, and Antarctica
University of Tasmania; Destination Southern Tasmania
Episode: Professor Anne Hardy: Why Tourism Research Matters - Behaviour, Data and Antarctica

Host

Carmen Bold
Host of the show.

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Talking Points

Recent interactions between the hosts and their guests.

Cecil Potatau: Leading the All Blacks Experience and a 30-Year Tourism Career
Q: What does your current role as sales manager involve, and how do you manage a broad portfolio?
His role focuses on trade and wholesale agents, training and supporting international partners, managing rates and collateral, and coordinating with regional offices to cover various attractions under Ngāi Tahu Tourism, with emphasis on timely communication and maintaining strong partner relationships.
Cecil Potatau: Leading the All Blacks Experience and a 30-Year Tourism Career
Q: Did you plan on working in tourism, or how did you start?
No, Cecil started as a qualified chef and moved into hospitality before transitioning into tourism, leveraging people skills and opportunities to enter the industry, ultimately building a long career in sales and operations across multiple organizations.
Claire Baxter: Turtles, Gorillas in Her Inbox and a Career Across Tourism and Travel Tech
Q: What was your role at Intrepid Travel and what did that path look like before moving into policy and tech?
Claire started in a product support/administrative role, moved to partnerships and regional product development, then to tech-focused work (Salesforce implementation) before transitioning to policy roles during COVID, and eventually into a data operations leadership position at Rome2Rio.
Claire Baxter: Turtles, Gorillas in Her Inbox and a Career Across Tourism and Travel Tech
Q: When you're travelling, are we aisle seat, middle seat, or window seat?
Aisle seat.
Ged Brown: Low Season Travel, Overtourism and Rethinking When We Travel
Q: What catalyzed the Low Season Traveller idea and how did it survive early setbacks?
A Belfast trip produced a clear vision for promoting low seasons to combat overtourism; the COVID pause challenged launch plans, but the idea persisted as Ged redirected energy to content, media, and later a formal platform.

Audience Metrics

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Location
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Frequently Asked Questions About Tourism Matters

What is Tourism Matters about and what kind of topics does it cover?

This show centers on careers in tourism, capability building, and the people who shape the industry. Conversations with a mix of practitioners, educators, and leaders explore career pathways, workforce strategy, leadership, and the evolving dynamics of tourism—from regional development to sustainability and product design. Episodes frequently highlight practical lessons, real-world case studies, and actionable insights for listeners aiming to advance in tourism, become mentors, or guide the next generation of talent. A notable strength is its breadth: guests range from university researchers and policy-oriented thinkers to frontline operators and regional developers, offering diverse perspectives on how to build resilient, people-centered t... more

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Which podcasts are similar to Tourism Matters?

These podcasts share a similar audience with Tourism Matters:

1. Mamamia Out Loud
2. Unleashed
3. Chat 10 Looks 3

How many episodes of Tourism Matters are there?

Tourism Matters launched 8 months ago and published 25 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Tourism Matters?

Recent guests on Tourism Matters include:

1. Judith Mair
2. Hannah Pearson
3. Tabetha Beggs
4. Birgitta March
5. Brad Rowe
6. Beáta Szablics
7. Thomas Worry
8. Linda Tillman

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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