Rephonic
Artwork for Don't Forget Your Tickets
Fan Engagement
Premier League
Football
Football Finance
Customer Experience
Ticketing Industry
Customer Data
Northern Irish Football League
Transparency In Finance
Season Tickets
Ticketing Operations
Ticketing
UEFA Conference League
FC Copenhagen
Access Control
Sports Industry
Fotmob
Stadium Access Control Technology
Women's Football
Football Clubs

Don' Forget Your Tickets is a podcast devoted to the unsung heroes of the spectator sports and events industries, the Ticketing Managers. We explore who they are, their well-guarded industry secrets, and how they entered the field. Beyond that, we delve into a broader ticketing realm, inviting experts from various fields to share their insights and stories. Our primary aim is to add value and high... more

PublishesTwice monthlyEpisodes77Founded3 years ago
Number of ListenersCategories
FootballSportsTechnology

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Artwork for Don't Forget Your Tickets

Latest Episodes

What does great ticketing look like when you’re the person making matchday happen under pressure every single week?

In this special edition of Don’t Forget Your Tickets, host Clare Kenny sits down with the three winners of the 2025 Ticketing Manager... more

How do you run two distinct football clubs in different countries while keeping their local community heartbeat alive?

We explore the realities of modern football management with Steve Curwood, Chief Executive of both Fleetwood Town FC (EFL League T... more

Football fandom is much more than a weekend pastime—it is a lifelong, intergenerational commitment that shapes our identity. Yet, the modern sports industry often treats loyal supporters as simple consumers.

In this episode of Don't Forget Your Tick... more

What transforms a football club from a simple team into the beating heart of a community? How can a club’s history, values, and local pride be harnessed to build a truly unbreakable bond with its supporters?

We explore the art and science of modern ... more

Key Facts

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Recent Guests

Daniel Cook
Head of Ticketing at the Welsh Rugby Union, overseeing operations at Principality Stadium.
Welsh Rugby Union
Episode: From Zero to Stadium Hero: Daniel Cook (Head of Ticketing, WRU) on Digital Strategy, Data, and the Demands of Matchday
Dominik Schreyer
Professor at WHU, Otto Beisheim School of Management
WHU, Otto Beisheim School of Management
Episode: Dominik Schreyer (interviewed by Thom Airs) on The Future of Ticketing - A Live Special from Emirates Stadium in London
Steve Kavanagh
Former Millwall CEO and non-executive director of the EFL
Gunnar Cook Sports
Episode: Steve Kavanagh (interviewed by Greig Box Turnbull) on Bridging Financial Gaps in English Football - A Live Special from Emirates Stadium in London
Kevin Dixon
Sales Manager for HID Global with a background in professional football.
HID Global
Episode: Kevin Dixon (interviewed by Alex Eagle) on the Evolution of Stadium Access Control Technology - A Live Special from Emirates Stadium in London
Sophie Downey
Co-founder of Girls on the Ball, covering all aspects of women's football.
Girls on the Ball
Episode: Sophie Downey and Rachel O'Sullivan (interviewed by Thom Airs) on Transforming Women's Football from Visibility to Vibrant Growth - A Live Special from Emirates Stadium in London
Rachel O'Sullivan
Co-founder of Girls on the Ball and a photographer for the platform.
Girls on the Ball
Episode: Sophie Downey and Rachel O'Sullivan (interviewed by Thom Airs) on Transforming Women's Football from Visibility to Vibrant Growth - A Live Special from Emirates Stadium in London
David Kynaston
Esteemed English historian and author of several books including "Shots in the Dark", chronicling his experiences as a fan of Aldershot Town.
Episode: David Kynaston (interviewed by Greig Box Turnbull) on Life Long Loyalty to Small Town Football Clubs - A Live Special from Emirates Stadium in London
Stefan Borson
CEO of Watchstone Group, recognized authority on football finance and former financial advisor to Manchester City.
Watchstone Group
Episode: Stefan Borson (interviewed by Adam Leventhal) on the Intersection of Football and Finance - A Live Special from Emirates Stadium in London
Thomas Rypens
Director of Consumer at Club Brugge
Club Brugge
Episode: Innovation and Fan Engagement: Inside Club Brugge's Digital Evolution with Thomas Rypens

Host

Carl-Erik Moberg
Co-host and CEO of TicketCo, engaging in discussions around ticketing innovations and fan experiences.

Reviews

5.0 out of 5 stars from 6 ratings
  • Great work Carl-Erik, and Chris is 5 star!

    Great pods. Biased but loved Chris’ one - a real star of our business. Looking forward to listening to the others

    Apple Podcasts
    5
    springboks1983
    United Kingdom3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the engaging discussions and the valuable insights provided by industry experts, often expressing admiration for the guests' experiences and stories.
Overall, feedback highlights the quality of content and the relevance of topics, resonating well with those in the sports and events sectors.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#42
Italy/Technology

Talking Points

Recent interactions between the hosts and their guests.

From Zero to Stadium Hero: Daniel Cook (Head of Ticketing, WRU) on Digital Strategy, Data, and the Demands of Matchday
Q: Can you tell us a little bit of why data is important?
Daniel explains the significance of data for understanding audience behaviors, emphasizing the need for a unified view of supporters to enhance engagement.
From Zero to Stadium Hero: Daniel Cook (Head of Ticketing, WRU) on Digital Strategy, Data, and the Demands of Matchday
Q: How have you worked your way up through the ticketing chain?
Daniel discusses his transition from customer service to ticketing, crediting his background in customer operations as a vital foundation for his success.
Innovation and Fan Engagement: Inside Club Brugge's Digital Evolution with Thomas Rypens
Q: How do you innovate in the club and assess new ideas?
We validate ideas through qualitative and quantitative research with our fan base to lower risk and ensure they meet fan interests.
Innovation and Fan Engagement: Inside Club Brugge's Digital Evolution with Thomas Rypens
Q: Can you tell us more about your role as Direct to Consumer Director?
I am responsible for all fan services and products, focusing on fan experience while also ensuring profitability for the club.
Innovation and Fan Engagement: Inside Club Brugge's Digital Evolution with Thomas Rypens
Q: What does it take to create a seamless fan experience?
It takes balancing fan engagement with commercial success by using data to drive decisions and integrating ticketing with merchandising.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Frequently Asked Questions About Don't Forget Your Tickets

What is Don't Forget Your Tickets about and what kind of topics does it cover?

Exploring the pivotal roles of ticketing managers in the spectator sports and events industries, this show highlights their experiences, insights, and the intricate workings of ticketing. The content delves into various aspects of ticketing management, including digital strategies, data utilization, and fan engagement, while showcasing stories from different industry experts and noteworthy guests. Listeners are introduced to a wide range of topics, including the future of ticketing, the impact of technology, and the balance between tradition and innovation in sports management. The podcast stands out for its focus on the individuals shaping the ticketing landscape, offering a unique blend of personal stories, practical advice, and industry ... more

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These podcasts share a similar audience with Don't Forget Your Tickets:

1. The Price of Football

How many episodes of Don't Forget Your Tickets are there?

Don't Forget Your Tickets launched 3 years ago and published 77 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Don't Forget Your Tickets?

Recent guests on Don't Forget Your Tickets include:

1. Daniel Cook
2. Dominik Schreyer
3. Steve Kavanagh
4. Kevin Dixon
5. Sophie Downey
6. Rachel O'Sullivan
7. David Kynaston
8. Stefan Borson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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