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Wrench Turners Podcast

Mr Joshua Taylor
Automotive Industry
Mentorship
Leadership
Material Handling
Brandon Roy
Collision Repair
Automotive
Customer Retention
Trust
Leadership and Training
Technician Retention
Team MXS
Parts People Credentialing
Inventory Management
Marketing
Proactive Communication
Diagnostics
Obsolescence
Service Department
Wrench Turners Podcast

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

PublishesDailyEpisodes201Founded4 years ago
Number of ListenersCategories
AutomotiveLeisure

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Artwork for Wrench Turners Podcast

Latest Episodes

What separates a great shop from everybody else?

Patty Ruggia has spent years seeing dealerships from the recruiting side. Jade Price sees the industry from inside the workshop. Their answers point back to the same things: leadership, recognition, c... more

We spend a lot of time talking about what’s wrong with the automotive industry.

So Jade Price asked a different question:

What’s actually gotten better?

Patty Ruggia talks about the growth of dealership support teams and the increased respect bein... more

Being the best technician in the shop doesn't automatically make someone ready to lead it. But across the "we fix things" industries, that's often exactly how shop foremen are chosen.

They're great diagnosticians. They're productive. They're experie... more

Dealerships have added BDCs, technician videos, digital inspections, AI, warranty processes, new software, and more administrative responsibilities.

So why does the customer experience often feel the same—or even worse?

In this Ten Mil Mastery conv... more

Key Facts

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Recent Guests

Shawn Parrett
Shawn Parrett, parts leader with three decades in automotive retail at Mercedes-Benz
Mercedes-Benz (dealer network)
Episode: Parts Counter Truths Technicians Need To Hear | Shawn Parrett on Wrench Turners Podcast
Nicholas Martin
Technical manager with Hyundai Motor Company; diagnostic technician turned technical support liaison
Hyundai Motor Company
Episode: Tech Support ISN'T there to save you | Wrench Turners Podcast Special Panel
Kathleen Long
Executive who moved from VP to C-Suite and leveraged outside coaching and peer groups
Unspecified in transcript
Episode: You’re NOT stuck - you’re surrounded by the WRONG People | S2E4 Earned Influence
Kaylee Felio
Professional involved in sales, marketing, podcasting, and production
Unspecified in transcript
Episode: You’re NOT stuck - you’re surrounded by the WRONG People | S2E4 Earned Influence
Tanner Neal
Fixed ops director leading operations at a luxury auto store in Texas
Episode: How a $3.5M Service Advisor Became a Fixed Ops Director - Tanner Neal on Wrench Turners Podcast
Kelli Verdi
Brand/Marketing Leader at Team MXS
Team MXS
Episode: The Care Level Becomes the Culture Level - Kelli Verdi on Wrench Turners Podcast
Jami Alexander
Industry veteran with experience across parts, fleet, big trucks, hydraulic room repair
Automotive industry
Episode: Stop Treating Customers Like Transactions | Earned Influence S1E1
Racheal Bright
Service advisor turned service manager in the material handling industry
Material handling
Episode: Stop Treating Customers Like Transactions | Earned Influence S1E1
Mike Ramirez
Shop Foreman, Turner Wrenches
Turner Wrenches
Episode: The Hard Truth About Becoming Shop Foreman - Mike Ramirez + Aaron Marion on Wrench Turners Podcast

Host

Josh Taylor
Co-host and presenter, associated with The Wrench Turners Podcast; appears across episodes.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#116
Canada/Leisure/Automotive
Apple Podcasts
#160
Ireland/Leisure/Automotive

Talking Points

Recent interactions between the hosts and their guests.

Parts Counter Truths Technicians Need To Hear | Shawn Parrett on Wrench Turners Podcast
Q: What really got you into automotive in the first place?
Shawn explains a challenging upbringing and a need for steady work led him to a dealership job, where his work ethic and reliability opened doors for him to move from stock to wholesale, back counter, and eventually to parts management, with mentors helping him along the way.
AI can help, but it can’t be YOU - Earned Influence S3E1
Q: So how are you using AI and how do you keep it authentic, especially when it comes to leadership and your conversations and all that?
The panelists describe using AI for trainings, follow-ups, and drafting content, but emphasize editing to preserve a human touch and authenticity, particularly in customer interactions.
What Makes Someone Trust You? Earned Influence | S2E2
Q: What is the question that you have for the rest of us?
The guests discuss how to build trust through value, transparency, and practical steps like offering resources, being authentic in communication, and actively listening, which all contribute to stronger, more collaborative relationships.
The Care Level Becomes the Culture Level - Kelli Verdi on Wrench Turners Podcast
Q: What should shop foremen and service managers understand about analytics and marketing?
They should learn how analytics map to real customer experiences, understand how content and website visibility affect customer trust, and see how every vendor interaction can impact the bottom line.
The Care Level Becomes the Culture Level - Kelli Verdi on Wrench Turners Podcast
Q: VDP, CDP, what are they?
CDP is a customer data platform that centralizes data from multiple sources to understand customer journeys; VDP stands for vehicle detail page and SRP is a search results page, both important for converting visitors into leads.

Audience Metrics

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Listeners per Episode
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Frequently Asked Questions About Wrench Turners Podcast

What is Wrench Turners Podcast about and what kind of topics does it cover?

The show centers on practical leadership, workforce development, and operational excellence within automotive and related trades. Episodes frequently tackle technician recruitment and retention, training pipelines, compensation models, and shop culture, often through roundtable-style discussions with shop managers, instructors, and industry professionals. Guests span service managers, refinishing and collision repair specialists, and cross-industry leaders who share actionable strategies for building career pathways, improving productivity, and maintaining customer-focused operations. A standout pattern is the emphasis on mentorship, hands-on mentorship, and scalable processes, with real-world anecdotes about onboarding costs, certification... more

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Which podcasts are similar to Wrench Turners Podcast?

These podcasts share a similar audience with Wrench Turners Podcast:

1. Beyond the Wrench
2. Automotive Field Theory
3. Changing The Industry Podcast
4. The Jaded Mechanic Podcast
5. Confessions of a Shop Owner

How many episodes of Wrench Turners Podcast are there?

Wrench Turners Podcast launched 4 years ago and published 201 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Wrench Turners Podcast?

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What guests have appeared on Wrench Turners Podcast?

Recent guests on Wrench Turners Podcast include:

1. Shawn Parrett
2. Nicholas Martin
3. Kathleen Long
4. Kaylee Felio
5. Tanner Neal
6. Kelli Verdi
7. Jami Alexander
8. Racheal Bright

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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