The Support Helpdesk
Bill Bounds and Mercer SmithThe Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges
| Publishes | Weekly | Episodes | 7 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Categories | BusinessCareersTechnology | ||||
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Latest Episodes
Mercer is joined by Jenny Dempsey, a certified health coach, to talk about how to handle the challenge of taking on more responsibility at work. Host: Mercer Smith (mercenator, everywhere) Guest Expert: Jenny Dempsey (@jennysuedempsey, jennydempseywe... more
Bill and Mercer are joined by Jeff Vincent of Appcues to talk about everybody’s favorite topic: how to improve dialogues between support and product teams. Hosts: Bill Bounds (billbounds.com) and Mercer Smith (mercenator, everywhere) Guest Exert: Jef... more
Bill and Mercer are joined by Doug Akers of Smile.io to talk about how to best show your support team’s value to the rest of the organization. Guest Expert: Doug Akers (@spiderdoodle42 on twitter and “Doug Akers” on LinkedIn) Guest Caller: Alanna Fei... more
Bill and Mercer are joined by Jim Coe, formerly of The Yeomen, and Conor Pendergrast from Expensify to talk about how to consider your goals and weigh your options when exploring outsourced support. Guest experts: Jim Coe (jamespcoe.com) Conor Pender... more
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #201 |  Philippines/Business/Careers |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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The Support Helpdesk launched 7 years ago and published 7 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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