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The Simmer

The Simmer
Restaurant Technology
Hospitality
Opentable
Byte
Hospitality Industry
Reservations
Fast Casual Dining
Delivery Services
Online Ordering
Tock
Technology
Restaurant Management Software
Dining Experience
California Minimum Wage Legislation
Customer Experience
Will Guidara
Starbucks
Olo
Chipotle
Union Square Hospitality Group

The Simmer explores and explains hot topics in restaurant technology and the future of hospitality. It's led by two industry veterans with a lot of opinions. Kristen Hawley has spent over a decade covering the beat for her newsletter Expedite and top titles including Fast Company, Business Insider, Bon Appetit, Eater, and Food & Wine. Brandon Barton is CEO of Bite, an industry-leading intelligent ... more

PublishesTwice monthlyEpisodes41Foundeda year ago
Number of ListenersCategory
Technology

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Latest Episodes

Former restaurant executives make great restaurant technology executives. Why? They’ve seen the full picture. Before Justin Falciola joined Deliverect, he was a prospect, spending years working in tech at Papa John’s and later CKE Restaurants, parent... more

Eli Feldman runs Shy Bird, a restaurant with three locations in Boston. He’s also a tech early adopter and excited (and curious!) about how AI can reshape restaurants. In this episode, we talk about Eli’s recent AI hackathon for restaurants, what too... more

It’s a Kristen-and-Brandon summer special! The Simmer checks in on what Brandon dubs “reservation wars 3.0” as the biggest restaurant tech companies in the space — reservations and beyond — choose sides. In this episode we talk DoorDash, SevenRooms, ... more

Restaurant catering — and the tech that powers it — is hot, hot, hot. At nearly 20 years old, ezCater is poised to take advantage of the renewed interest from office workers and the restaurants that serve them. In this episode we talk about the evolu... more

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Recent Guests

Niko Papademetriou
Senior Vice President at Q, focusing on sales and business development
Q
Episode: Niko Papademetriou SVP, Qu POS
Tammy Billings
Business Development professional with extensive experience in the restaurant tech industry
SignalFlare.ai
Episode: Tammy Billings, Business Development, SignalFlare.ai
Suzie Tsai
CEO of Bonchon with extensive experience in the restaurant industry.
Bonchon
Episode: Suzie Tsai, CEO, Bonchon
Tom Cortese
Chief Operating Officer at Kernel Foods, formerly co-founder of Peloton
Kernel Foods
Episode: Tom Cortese, Chief Operating Officer, Kernel Foods
Michael Osanloo
President and CEO at Portillo's Restaurants
Portillo's
Episode: Michael Osanloo President & CEO, Portillo’s
Abhinav Kapur
Co-founder and CEO of Bikky
Bikky
Episode: Abhinav Kapur Co-founder and CEO, Bikky
Pablo Rivero
CEO of Resy and VP of Global Dining for Amex
Resy / American Express
Episode: Pablo Rivero, CEO, Resy
Zach Goldstein
Founder and CEO of Thanx
Thanx
Episode: Zach Goldstein Founder and CEO, Thanx
Geoff Alexander
President and CEO of Wow Bao, an innovative brand focusing on Asian buns and restaurant technology.
Wow Bao
Episode: Geoff Alexander, President & CEO, Wow Bao

Hosts

Brandon Barton
CEO of Bite, an industry-leading intelligent kiosk ordering software provider with nearly two decades of experience in restaurant tech.
Kristen Hawley
Founder and editor of Expedite, with over a decade covering the industry for various top titles such as Fast Company and Bon Appetit.

Reviews

4.9 out of 5 stars from 26 ratings
  • Educational and entertaining

    Great conversations with industry leaders about how technology is affecting hospitality this very moment.

    Apple Podcasts
    5
    L.R. Laggy
    United States7 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the blend of education and conversation around current trends in restaurant technology, highlighting the engaging discussions with industry leaders. They value the insights offered by knowledgeable hosts, which provide a good understanding of the rapidly evolving restaurant and hospitality landscape. Reviews often mention the quality of guests and the informative nature of the episodes.

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Talking Points

Recent interactions between the hosts and their guests.

Zach Goldstein Founder and CEO, Thanx
Q: What should restaurants focus on to grow their first-party digital channels?
Restaurants should prioritize retention of existing customers and leverage loyalty programs to convert first-time guests to repeat visitors, which is crucial for long-term success.
Zach Goldstein Founder and CEO, Thanx
Q: What is your main concern about third-party delivery services?
Goldstein expresses concern over restaurants losing control of their customer base to third-party marketplaces, which could jeopardize their revenue and business health.
Zach Goldstein Founder and CEO, Thanx
Q: Is Thanx a consumer brand?
Goldstein explains that Thanx is not a consumer brand but powers restaurants, emphasizing their brand awareness among consumers due to the number of partnered restaurants.
Zach Goldstein Founder and CEO, Thanx
Q: What is the elevator pitch on what Thanx is?
Zach describes Thanx as a guest engagement platform focused on driving customer loyalty through multi-channel marketing automation and enhancing user experiences.
Christine Schindler, Co-Founder and CEO, Pathspot
Q: What is Pathspot and how do restaurant employees interact with your technology?
Pathspot operates through a small wall-mounted device that detects handwashing and provides real-time feedback on hygiene practices. It digitizes safety checks and manages other critical controls.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The Simmer

What is The Simmer about and what kind of topics does it cover?

This podcast focuses on the intersection of restaurant technology and the future of hospitality, featuring discussions on critical industry trends and innovations. Led by knowledgeable hosts with extensive experience, episodes often include interviews with industry leaders who provide insights into technological advancements and their implications for the dining experience. Topics range from point of sale systems, customer loyalty strategies, and the role of AI, to the evolving dynamics of food delivery services and restaurant operations. The show appeals to listeners interested in both the business and technological aspects of the hospitality sector, providing a blend of education and industry insight that is particularly beneficial for pr... more

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Which podcasts are similar to The Simmer?

These podcasts share a similar audience with The Simmer:

1. Planet Money
2. Freakonomics Radio
3. The Journal.
4. Up First from NPR
5. The Daily

How many episodes of The Simmer are there?

The Simmer launched a year ago and published 41 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Simmer?

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What guests have appeared on The Simmer?

Recent guests on The Simmer include:

1. Niko Papademetriou
2. Tammy Billings
3. Suzie Tsai
4. Tom Cortese
5. Michael Osanloo
6. Abhinav Kapur
7. Pablo Rivero
8. Zach Goldstein

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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