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Service Design Podcast

Service Design Podcast
Service Design
Community Engagement
Human-Centered Design
Sustainable Design
Ritual Design
Lufthansa Innovation Hub
Nemo Project
Maritime Logistics
Sealy Solutions
Fintraffic
E-Inclusion
Digital Inclusion
Ecosystemic Design
Digital Building Logbooks
Sustainable Renovations
Design Thinking
Tropical Forest Restoration
Singapore Ministry Of Manpower
Brusselavenir
Global Service Design Conference

In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.

PublishesMonthlyEpisodes71Founded10 years ago
Number of ListenersCategories
DesignManagementBusinessArts

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Artwork for Service Design Podcast

Latest Episodes

We talk with service design ninja Clementina Gentile about proactive public services and building a community of practice across government agencies. How do you design for 100% of citizens, build an architecture of trust, and break down bureaucratic ... more

What if going punk is the most human-centered thing you can do right now? 🤘 We sat down with Gerry Scullion to talk HCD, AI, and why discomfort might actually mean you're on the right track. Did we make you curious?

A new voice, same Service Design Podcast! Laurens Somers is passing the mic to Eva Faes, service and social designer at Knight Moves.

What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through prioritising user value, smart u... more

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Recent Guests

Clementina Gentile
Service designer at Digital Vlaanderen, coordinator of Sandbox Vlaanderen
Digital Vlaanderen / Sandbox Vlaanderen
Episode: #68 - Service design ninja in gov: Clementina Gentile
Gerry Scullion
Fellow service designer, podcaster and design educator; founder of the Human Centered Design Network
Independent consultant; Human Centered Design Network
Episode: #67 - Going punk on human-centred design with Gerry Scullion
Hefen Wong
Director, Workpass Integrated System Program Office, Singapore Ministry of Manpower
Singapore Ministry of Manpower
Episode: #65 - Modernising digital services at scale with Hefen Wong
Sheila Kesselaers
Customer Experience Manager at Reynaers Group
Reynaers Group
Episode: #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter
Tomas De Preter
Strategy and Service Designer at Ellip Forward, collaborating with Reynaers
Ellip Forward / Reynaers Group
Episode: #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter
Maarten Raemdonck
Head of Innovation at Aquafin
Aquafin
Episode: #62 - Making waves with Maarten Raemdonck and Lien Dewitte
Lien Dewitte
Innovation Coach at Knight Moves
Knight Moves
Episode: #62 - Making waves with Maarten Raemdonck and Lien Dewitte
Brian Desplinter
Innovation Manager at AZ Groeninge
AZ Groeninge
Episode: #61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck
Jurgen De Klerck
Business Development Manager at Proximus Next
Proximus Next
Episode: #61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck

Hosts

Jeroen Depuydt
Host of the Service Design Podcast (present in intro and banter).
Laurens Somers
Co-host and host of the Service Design Podcast.

Reviews

4.9 out of 5 stars from 35 ratings
  • Excellent podcast!

    This is a must-listen for everyone with an interest in service design. Very inspiring!

    Apple Podcasts
    5
    mcrucera
    Belgium9 years ago
  • Great podcast

    This podcast is refreshingly good about service design.

    Apple Podcasts
    5
    Craig Soenen
    Belgium9 years ago
  • Love it!

    Top quality and highly inspirational podcast.

    Apple Podcasts
    5
    janvanlysebettens
    Belgium9 years ago
  • Awesome podcast!

    Nice guests every episode, very educational!

    Apple Podcasts
    5
    Jannickv
    Belgium9 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Fresh perspectives and practical case studies make it easy to apply ideas at work.
High-quality conversations that balance strategy with hands-on detail.
Guests consistently bring real-world insights, not theory.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#173
United Kingdom/Arts/Design
Apple Podcasts
#237
Canada/Arts/Design
Apple Podcasts
#21
Finland/Arts/Design
Apple Podcasts
#24
Ireland/Arts/Design
Apple Podcasts
#40
Chile/Arts/Design
Apple Podcasts
#54
Russia/Arts/Design

Talking Points

Recent interactions between the hosts and their guests.

#68 - Service design ninja in gov: Clementina Gentile
Q: What future collaboration or developments do you anticipate with MediaWays, Inter, and SAMO?
Bringing together expertise in accessibility and inclusion to tackle digital and physical accessibility, sharing tools, and possibly pushing for joint pilots to make services more usable for marginalized groups.
#68 - Service design ninja in gov: Clementina Gentile
Q: What role does inclusion and accessibility play in your work now?
Inclusion is an infrastructure requirement, not a feature; we design for 100 percent of citizens, including those who don't engage digitally, and consider broad inclusion criteria beyond basic web accessibility.
#68 - Service design ninja in gov: Clementina Gentile
Q: What challenges do you face in getting agencies to adopt new tools and methods?
De-risking adoption by showing quick, small-scale pilots, providing coaching, and ensuring leadership understands the value and impact of design on service delivery.
#68 - Service design ninja in gov: Clementina Gentile
Q: How did you make service design visible within the Flemish government and spread the approach across agencies?
Through co-ordination of Sandbox Vlaanderen, running design sprints, building a community of practice, and establishing a common methodology to share across agencies.
#68 - Service design ninja in gov: Clementina Gentile
Q: Can you tell us a bit more about your 'service design ninja' nickname and what it means in practice?
It's more about applying design thinking with assertiveness inside a context that needs it, turning a business-analyst role into a service design one, and making sure user-centered design glasses stay on through every task.

Audience Metrics

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Frequently Asked Questions About Service Design Podcast

What is Service Design Podcast about and what kind of topics does it cover?

The show centers on practical conversations about service design with practitioners from around the world, spanning government digital services, manufacturing, healthcare, utilities, and building components. Episodes highlight how teams apply user-centered research, cross-functional collaboration, and iterative delivery to transform complex services, often featuring co-host dynamics, fieldwork plans, and real-world deployments (from government workpass programs to hospital innovation and industrial tools). A notable edge is the inclusion of in-depth case studies across sectors, plus a focus on governance, organizational culture, and scaling design practices in business-to-business contexts.

Listeners likely include design professionals, pr... more

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How many listeners does Service Design Podcast get?

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How many subscribers and views does Service Design Podcast have?

To see how many followers or subscribers Service Design Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design Podcast?

These podcasts share a similar audience with Service Design Podcast:

1. Design Better
2. 99% Invisible
3. Design Matters with Debbie Millman
4. Katherine Ryan: Telling Everybody Everything
5. The Diary Of A CEO with Steven Bartlett

How many episodes of Service Design Podcast are there?

Service Design Podcast launched 10 years ago and published 71 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design Podcast?

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Where can I see ratings and reviews for Service Design Podcast?

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What guests have appeared on Service Design Podcast?

Recent guests on Service Design Podcast include:

1. Clementina Gentile
2. Gerry Scullion
3. Hefen Wong
4. Sheila Kesselaers
5. Tomas De Preter
6. Maarten Raemdonck
7. Lien Dewitte
8. Brian Desplinter

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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