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Artwork for Windshield Time

Windshield Time

Chris Elmore
Sales Techniques
Service Excellence
Home Service Industry
Customer Communication
Customer Experience
Objections
Customer Objections
Urgency
Money Objections
Diagnostic Checklist
Service Industry
Maintenance Calls
Home Services
Customer Trust
Prescription Pyramid
Awareness
HVAC
Self-Improvement
Spousal Communication
LEAP Method

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

PublishesWeeklyEpisodes100Founded8 years ago
Number of ListenersCategories
EducationCoursesBusiness

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Artwork for Windshield Time

Latest Episodes

Every tech knows how to troubleshoot a system. But when a customer objects (I need to think about it, I need to talk to my spouse, that's more than I expected), most techs stop troubleshooting and start guessing.

Chris Elmore shows you that troubl... more

You built four options. You laid them all on the table. The customer's eyes went straight to the cheapest one. This episode fixes that.

Chris Elmore breaks down why presenting all four options at the same time costs you money on every call — and t... more

YouTube

A lot of technicians think customer resistance starts at the price.

Chris Elmore says it starts much earlier.

In this episode, Chris uses a vivid analogy to explain what happens when a technician gives a customer bad news without preparing them f... more

"What is your job?" Most technicians answer the same way: fix the problem.

But that answer reveals something important—many technicians see their role too narrowly.

In this episode of Windshield Time, Chris explains why professional technicians c... more

Key Facts

Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Joe Bates
Owner, Northern Air Plumbing, Heating, Electrical
Northern Air Plumbing, Heating, Electrical
Episode: What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating)
Brandon Cockrell
Special appearance guest, branding expert and service professional
ServeExtra
Episode: What Customers Really Decide in the First 10 Minutes of a Service Call
Jack Arnold
Owner of Arnold Electric in Chicago, Illinois
Arnold Electric
Episode: From Shutdown to $4.75M: The Fix That Changed Everything

Host

Chris Elmore
Host of Windshield Time, providing insights and advice for home service professionals.

Reviews

4.8 out of 5 stars from 39 ratings
  • Tech focused

    Great resource for technicians from someone that has their success in mind.

    Apple Podcasts
    5
    Bateslegacy
    United States2 months ago
  • Value and Entertainment

    Just found this podcast and have already gotten a TON of value and entertainment. #HighwayToTheDangerZone

    Apple Podcasts
    5
    JStiel2
    United States5 years ago
  • Service

    Stick to the topic

    Apple Podcasts
    1
    fgnz84
    United States6 years ago
  • Entertaining, insightful and actionable! 👏

    Whether you’re well established as a service contractor, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Todd and the entire Service Excellence team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

    Apple Podcasts
    5
    JoshCrist
    United States6 years ago
  • Love his tage line - turn learning into earning

    Todd does a great job with this podcast. His philosophy of turning learning into earning really measures up on this podcast. He's all about building great teams, which when it's tough to even find good people, is essential for our success as contactors!

    Apple Podcasts
    5
    Great course
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

There are occasional suggestions for more focused content without straying from the main topic, indicating that some listeners desire a tighter narrative.
Listeners appreciate the practical and actionable insights provided, often commenting on the value and entertainment they receive.
The hosts are noted for their engaging style, combining humor with serious topics, which resonates well with the audience.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#249
Belgium/Education/Courses

Talking Points

Recent interactions between the hosts and their guests.

Technicians: Your Job Isn't to "Just Fix it"
Q: How do you measure the impact of physical fitness and training on a technician's ability to serve customers?
Physical and mental wellness directly influence performance and durability; maintenance routines, training, and nutrition support technicians in delivering better service and sustaining careers in the field.
Technicians: Your Job Isn't to "Just Fix it"
Q: If you could get an owner to change one thing in a business instantly, what would it be?
Learn how to prioritize and delegate tasks; a disciplined ADD for Productivity mindset helps owners automate, delegate, and destroy non‑essential work to regain bandwidth and focus on what moves the business forward.
Technicians: Your Job Isn't to "Just Fix it"
Q: When I say a technician's job is to tell the story of the whole system at that moment in time, and then explain what it will take to make it work the best, last the longest, be the safest, and be the most reliable, even if it means replacement, what do you think about that?
That approach is the ultimate goal for the technician, and it's what customers really want to hear because it addresses long‑term reliability and safety rather than just a quick fix.
What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating)
Q: What do you want technicians to do more of?
Focus on improving home life balance, communicate clearly, and take steps to reduce personal stress so it doesn't impact work performance.
What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating)
Q: What are your core values and why do you have them?
Core values calm, confident, supportive, hungry, humble, smart, and profitable guide technicians to stay composed during difficult situations and to continually improve through training.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Windshield Time

What is Windshield Time about and what kind of topics does it cover?

In recent episodes, the discussion focuses on practical strategies for home service technicians and sales professionals, particularly around handling customer objections and improving sales techniques. The conversations emphasize the psychological aspects of customer interactions, addressing concerns like affordability and decision-making, and provide actionable advice for effectively navigating these challenges. Unique elements include the blend of personal anecdotes and humor, which enrich the learning experience while discussing heavy topics like pricing and client communication. Overall, the content is tailored to those in the home service industry seeking to enhance their customer relations and sales acumen, making it a valuable resour... more

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How many listeners does Windshield Time get?

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How many subscribers and views does Windshield Time have?

To see how many followers or subscribers Windshield Time has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Windshield Time?

These podcasts share a similar audience with Windshield Time:

1. The $100 Million Mindset
2. The Home Service Expert Podcast
3. The Tucker Carlson Show
4. Waste No Day: A Home Services Motivational Podcast
5. REAL AF with Andy Frisella

How many episodes of Windshield Time are there?

Windshield Time launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Windshield Time?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Windshield Time?

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What guests have appeared on Windshield Time?

Recent guests on Windshield Time include:

1. Joe Bates
2. Brandon Cockrell
3. Jack Arnold

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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