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Artwork for Windshield Time

Windshield Time

Chris Elmore
Sales Techniques
Service Excellence
Home Service Industry
Customer Communication
Objections
Customer Experience
LEAP
Customer Objections
Urgency
HVAC
Communication
Money Objections
Diagnostic Checklist
Client Delighter
In-Home Sales
Service Industry
Maintenance Calls
Problem Solver
Home Services
Prescription Pyramid

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

PublishesTwice monthlyEpisodes100Founded8 years ago
Number of ListenersCategories
CoursesEducationBusiness

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Artwork for Windshield Time

Latest Episodes

A customer gets defensive the second you bring up money. It feels like it came out of nowhere. It didn't. You lost them the moment you walked up to the door and failed to set a single expectation.

Chris Elmore breaks down setting and resetting expe... more

YouTube

_*]:min-w-0 gap-3"> Most techs diagnose the one thing the customer called about, fix it, and leave.

The best techs diagnose the whole system, because the thing they called about is never really on its own. That's the difference between a callback... more

YouTube

You got 800 hours of technical training. You got 3 hours on customer service. You weren't trained for the moment a customer says "that's too expensive." That's why you freeze.

Chris Elmore breaks down why handling objections is troubleshooting wit... more

YouTube

You pull up to a house. You see the yard, the cars, the neighborhood. Before you knock on the door, you've already decided what this customer can afford. You don't know you're doing it. But it's costing you money.

Chris Elmore walks through the fi... more

YouTube

Key Facts

Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Joe Bates
Owner and proprietor of Northern Air in Minnesota
Northern Air
Episode: Technicians: Your Job Isn't to "Just Fix it"
Brandon Cockrell
Special appearance guest, branding expert and service professional
ServeExtra
Episode: What Customers Really Decide in the First 10 Minutes of a Service Call
David Grennel
Senior Electrical Safety Advisor
Happy Outlet
Episode: The Overlooked Skills That Make Great Service Technicians
Jesse Olson
Electrician, owner of The Happy Outlet
The Happy Outlet
Episode: The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won't Cut It)
Jack Arnold
Owner of Arnold Electric in Chicago, Illinois
Arnold Electric
Episode: From Shutdown to $4.75M: The Fix That Changed Everything

Hosts

Chris Elmore
Host of Windshield Time, Service Excellence, guiding listeners through troubleshooting objections in home service sales and delivering coaching on how to communicate with customers to build trust.
Noel Tarter
Co-host and coach/trainer contributing to coaching discussions and hosting sessions around diagnostics and customer communication.

Reviews

4.8 out of 5 stars from 39 ratings
  • Tech focused

    Great resource for technicians from someone that has their success in mind.

    Apple Podcasts
    5
    Bateslegacy
    United States4 months ago
  • Value and Entertainment

    Just found this podcast and have already gotten a TON of value and entertainment. #HighwayToTheDangerZone

    Apple Podcasts
    5
    JStiel2
    United States5 years ago
  • Service

    Stick to the topic

    Apple Podcasts
    1
    fgnz84
    United States6 years ago
  • Entertaining, insightful and actionable! 👏

    Whether you’re well established as a service contractor, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Todd and the entire Service Excellence team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

    Apple Podcasts
    5
    JoshCrist
    United States6 years ago
  • Love his tage line - turn learning into earning

    Todd does a great job with this podcast. His philosophy of turning learning into earning really measures up on this podcast. He's all about building great teams, which when it's tough to even find good people, is essential for our success as contactors!

    Apple Podcasts
    5
    Great course
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

High praise for transformation from technical tasks to customer-centered sales.
Some episodes rely heavily on host-driven formats; guests are less frequent but impactful.
Listeners value actionable frameworks they can apply on the job.
Positive remarks about consistent, coachable content.
Commend practical coaching and real-world field examples.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#206
Canada/Education/Courses
Apple Podcasts
#210
Australia/Education/Courses

Talking Points

Recent interactions between the hosts and their guests.

You're Losing Money Before You Knock on the Door (Here's Why)
Q: How can technicians counteract cognitive biases in real time?
Be curious, keep an open mind, seek information beyond initial impressions, and align actions with a structured process rather than snap judgments.
You're Losing Money Before You Knock on the Door (Here's Why)
Q: What happens when you rely on a single bias during a service call?
Relying on a single bias narrows your focus, causes you to miss additional symptoms, and can lead to incorrect assumptions about the customer's situation or what needs to be fixed.
Technicians: Your Job Isn't to "Just Fix it"
Q: How do you measure the impact of physical fitness and training on a technician's ability to serve customers?
Physical and mental wellness directly influence performance and durability; maintenance routines, training, and nutrition support technicians in delivering better service and sustaining careers in the field.
Technicians: Your Job Isn't to "Just Fix it"
Q: If you could get an owner to change one thing in a business instantly, what would it be?
Learn how to prioritize and delegate tasks; a disciplined ADD for Productivity mindset helps owners automate, delegate, and destroy non‑essential work to regain bandwidth and focus on what moves the business forward.
Technicians: Your Job Isn't to "Just Fix it"
Q: When I say a technician's job is to tell the story of the whole system at that moment in time, and then explain what it will take to make it work the best, last the longest, be the safest, and be the most reliable, even if it means replacement, what do you think about that?
That approach is the ultimate goal for the technician, and it's what customers really want to hear because it addresses long‑term reliability and safety rather than just a quick fix.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Windshield Time

What is Windshield Time about and what kind of topics does it cover?

This show targets home service technicians and sales pros, mixing hands-on field tactics with soft-skills coaching. Episodes frequently center on structured approaches to in-home selling, such as the LEAP framework (Listen, Empathize, Ask questions, Problem solve), diagnostic checklists, and presenting four clear options to customers. Hosts emphasize turning objections into opportunities, building credibility through thorough documentation, and maintaining momentum with a top-down presentation of repair options. The tone blends practical, real-world stories with coaching that aims to raise professionalism, trust, and profitability in trades like HVAC, plumbing, and electrical work. A few episodes reveal a strong emphasis on improving custom... more

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Which podcasts are similar to Windshield Time?

These podcasts share a similar audience with Windshield Time:

1. Waste No Day: A Home Services Motivational Podcast
2. The Home Service Expert Podcast
3. Maxwell Leadership Podcast
4. PBD Podcast
5. The Shawn Ryan Show

How many episodes of Windshield Time are there?

Windshield Time launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Windshield Time?

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What guests have appeared on Windshield Time?

Recent guests on Windshield Time include:

1. Joe Bates
2. Brandon Cockrell
3. David Grennel
4. Jesse Olson
5. Jack Arnold

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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