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Artwork for The Ridiculously Amazing Insurance Podcast

The Ridiculously Amazing Insurance Podcast

Agency Performance Partners
Insurance Industry
Agency Performance Partners
Insurance
Leadership
Team Dynamics
Strategic Planning
Accountability
Leadership Development
Training and Development
Productivity
Delegation
SWOT Analysis
Mentorship
Job Descriptions
Insurance Agencies
Time Management
Agency Efficiency
Client Retention
Insurance Policy Cancellation
Team Buy-In

This is the Ridiculously Amazing Insurance Agent Podcast. This show is for growing insurance agencies looking to maximize their biggest investment- their people.

PublishesDailyEpisodes195Founded8 years ago
Number of ListenersCategories
BusinessEntrepreneurshipManagement

Listen to this Podcast

Artwork for The Ridiculously Amazing Insurance Podcast

Latest Episodes

🎧Upset Clients Insurance: How a CSR Expert Handles Customers with Confidence

In this episode of the Ridiculously Amazing Insurance Agent Podcast, we sit down with Stephen Harrington to uncover how insurance customer service representatives (CSRs) ... more

🎙️✨ Mastering Complaints: Insurance Agency Customer Service Training Tips for Outsourcing ✨🎙️

Are your clients frustrated about outsourcing? 🤔 Are your team members struggling to handle complaints confidently? In this episode of the Ridiculously... more

🎙️ Insurance Customer Service Techniques to Calm Upset Clients

Dealing with upset clients is part of the job as an independent insurance agent — but with the right techniques, you can turn a tough conversation into a moment of trust and loyalty.

more

🎙️ Customer Service Complaint Handling Tips: Best Insurance Examples to Learn From

As an independent insurance agent, you’ve heard it before: “I’m not happy with my premium!” or “Why did my policy change?” Upset customers are part of the job — but... more

Key Facts

Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Kelly Donahue-Piro
Founder and President of Agency Performance Partners, insurance consulting and training firm
Agency Performance Partners
Episode: Insurance Market Insights 2025: Retention, Efficiency & The Economics of Homeownership
Dave Evans
Co-owner of Hopmeier Evans Gage Insurance and experienced insurance agent since 1989.
Hopmeier Evans Gage Insurance
Episode: Insurance Team Training That Works: Hopmeier Evans Gage’s Story
Angela Temple
Insurance professional with 17 years at Hopmeier Evans Gage, currently involved in staff training and client relations.
Hopmeier Evans Gage Insurance
Episode: Insurance Team Training That Works: Hopmeier Evans Gage’s Story
Steve Gannon
Owner of Gannon Insurance
Gannon Insurance
Episode: Customer Service Ideas for Insurance Agencies: Retention Training Success
Jason Kilgo
Owner of Kilgo Insurance
Kilgo Insurance
Episode: Kilgo Insurance Growth Through APP Training: Elevating Agency Success
Therese Potter
Insurance agent and expert on automation and technology in insurance agencies.
Episode: 10 Must-Have Email Templates for Insurance Agents
George Robertson
Guru of automation and insurance management systems
Episode: Seal the Deal with High-Response Quote Emails
Terese Potter
Expert in sales strategy and secret shopper calls management
Episode: Seal the Deal with High-Response Quote Emails
Josh Callahan
Insurance agent at Seagroup Insurance with over 15 years of experience.
Seagroup Insurance
Episode: How to Master Life Insurance Cross-Selling

Hosts

Kelly
Co-host discussing insurance training and strategies, noted for her refreshing approach to productivity and growth.
Therese Potter
Co-host and speaker on workplace stress management and employee engagement strategies.
Steven Harrington
Co-host and speaker focusing on hiring practices and employee retention within the insurance industry.

Reviews

4.9 out of 5 stars from 30 ratings
  • Great Content

    I love listening to APP content because I always get a takeaway. There is nothing more frustrating than spending our most precious resource, time, on podcasts and content that don’t have any meat. I always feel like I have learned something I can put into action. Thank you for all the great content, keep up the great work!

    Apple Podcasts
    5
    Insurancegal30
    United States3 years ago
  • Ridiculously actionable!

    There’s plenty of shows with theory galore. But Kelly’s show is ridiculously actionable. Agents and agency owners will walk away with lists upon lists of things they can try in their own daily lives to grow. If you skip this podcast, you’re missing out!

    Apple Podcasts
    5
    Jim_Schubert
    United States4 years ago
  • Fabulous!

    Kelly has a refreshing way to help business owners overcome the hump of just doing stuff and move into productive growth. There is so much value here!! Thanks Kelly!

    Apple Podcasts
    5
    Tdksterling
    United States4 years ago
  • 5 stars!

    This podcast will give you many tips you can use to grow your agency!!

    Apple Podcasts
    5
    Lyd876854
    United States5 years ago
  • Knowledgable and timely

    Kelly and her guests have been amazing to listen to. We can apply the tips immediately and the positive response we get from our team and clients are phenomenal.

    Apple Podcasts
    5
    ColoSC
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The hosts are praised for their engaging discussions that help demystify complex topics in the insurance industry.
Listeners appreciate the actionable takeaways provided in episodes, often implementing advice in their own agencies.
Content is viewed as valuable and relevant, making it a go-to resource for professionals in the insurance field.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

How to Retain Insurance Clients Better Than Average
Q: What are the major reasons why we struggle with retention?
Lack of proactivity and failure to build relationships with clients are key reasons for struggling with retention.
Insurance Customer Service Best Practices for Rockstar CSRs
Q: What is exceptional customer service, Stephen?
Exceptional customer service involves tailoring the situation to clients, ensuring they feel valued beyond just a number, and fostering appreciation for their needs.
Insurance Market Insights 2025: Retention, Efficiency & The Economics of Homeownership
Q: What challenges do you see with agency performance management?
There's a lack of clarity and accountability within agencies, making it difficult to manage performance effectively and adapt to changes.
Insurance Market Insights 2025: Retention, Efficiency & The Economics of Homeownership
Q: Why has the insurance market shifted to where it is today?
The shift has multiple root causes, including economic pressures and changes in consumer behavior regarding homeownership and maintenance.
Insurance Market Insights 2025: Retention, Efficiency & The Economics of Homeownership
Q: How can insurance agencies re-strategize for growth in this hard market?
Agencies need to focus on customer retention, become more efficient, and prepare for increased competition as the market stabilizes.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
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Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focused on empowering insurance professionals, the content covers strategies for agency growth, employee retention, and effective hiring practices. Episodes provide listeners with actionable insights on topics such as stress management, productivity enhancements, and employee engagement, emphasizing how agents can manage client interactions more effectively. Unique elements include practical anecdotes from successful agents and opportunities for listeners to engage in transformative discussions aimed at real-world improvement in their insurance businesses.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Insurance Refocused
2. THE ED MYLETT SHOW
3. The Martell Method w/ Dan Martell
4. The Game with Alex Hormozi
5. The GaryVee Audio Experience

How many episodes of this podcast are there?

this podcast launched 8 years ago and published 195 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Kelly Donahue-Piro
2. Dave Evans
3. Angela Temple
4. Steve Gannon
5. Jason Kilgo
6. Therese Potter
7. George Robertson
8. Terese Potter

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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