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The Ops Authority

Natalie Gingrich
Operations
Entrepreneurship
Strategic Mapping Model
Business Operations
Director Of Operations
Client Acquisition
Project Management
The Ops Authority
Business Growth
Service Providers
Hubspot
Operations Management
Networking
Strategic Mapping
Leadership
Discovery Calls
Community Building
Coaching
Emotional Intelligence
Director Of Operations Certification Program

You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you're soaking up what I'm spilling and ... more

PublishesTwice monthlyEpisodes318Founded7 years ago
Number of ListenersCategories
ManagementBusinessEntrepreneurship

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Artwork for The Ops Authority

Latest Episodes

Former operations executive Teri Swope shares how chronic stress shuts down your ability to think clearly, and the three-pillar POWER framework she uses to lower your stress baseline and lead from calm. Teri spent 25+ years in executive operations le... more

A coaching client came to me with a sentence I have heard more times than I can count: I have become the bottleneck. She was making every decision, running marketing she was never hired to run, and still holding delivery together. Nothing about her d... more

Nobody signs up for a certification program hoping to leave with four new best friends. That is exactly what happened to Beth, Cameron, Jenessa and Tera, who met inside a Director of Operations cohort, began gathering thirty minutes before every trai... more

Not every operator wants to run their own company, and that turns out to change nothing about how valuable the skill set is. Dr. Cinnamon Brown came into our program on the employee track and stayed on it, and she is now a Learning and Development st... more

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Recent Guests

Teri Swope
Former executive operations leader, HeartMath certified trainer, yoga teacher and leadership author
Swope Light Consulting
Episode: 316. The Hidden Cost of Holding It All Together with Teri Swope
Cinnamon Brown
PhD in History, Learning & Development Director
Major law firm (L&D department)
Episode: 313. From History PhD to Learning & Development Operator with Cinnamon Brown
Claire Crum
Certified Director of Operations, nonprofit operations expert
Calm Ops
Episode: 312. Inside a Six-Person Ops Agency Built for Nonprofits, with Claire Crum
Kasandra Murray
Owner of Unlucky Umbrella Studios
Unlucky Umbrella Studios
Episode: 311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
Melissa Froehlich
Strengths-based business strategist and Colby Certified Consultant
Episode: 309. How Human Design Helps Operators Deliver the Strategic Map™ with Melissa Froehlich
Raquel Castillo
Founder of The Online Integrator; Fractional Integrator/COO
The Online Integrator
Episode: 308. How Raquel Castillo Fired a Client Who Paid Three Months in Advance
Raquel Casillo
Fractional Integrator, CEO of Online Integrator
Online Integrator
Episode: 307. How to Become the Operational Leader Every Visionary Founder Needs with Adrienne Dorison
Kate All
Summit attendee; strategist
Episode: 304. What Operators Need to Know About Where Business Is Headed Next
Monica Froese
Content creator and founder of Empowered Business and Redefining Mom
Episode: 304. What Operators Need to Know About Where Business Is Headed Next

Host

Natalie Gingrich
Host focused on operational leadership, DOO/COO topics, and community building around The Ops Authority.

Reviews

5.0 out of 5 stars from 130 ratings
  • Less ops more girl boss

    This podcast is more about the operations manager or GM of a micro girl boss service, social or web company. Absolutely nothing wrong with that but not for a Director of Operations with multiple operation managers underneath.

    Apple Podcasts
    1
    ToolingGuy
    United States2 years ago
  • Natalie is the Real Deal!!

    I really enjoyed listening to your episode with Kim Howard. As a coach, entrepreneur and busy mom I always appreciate your insightful guest.

    Apple Podcasts
    5
    want to travel for free?
    United States2 years ago
  • A must for small biz ops nerds!

    Insightful, actionable & no nonsense advice that helps ops and project management experts level up and shine! Natalie always has the pulse of trends in small business ops and so generously shares that here. Proud certified DOO since 2019.

    Apple Podcasts
    5
    LizW14
    United States2 years ago
  • Excellent, engaging and actionable!

    Checks all the boxes!

    Apple Podcasts
    5
    FFerenczi
    United States3 years ago
  • Practical and engaging!

    Natalie and her amazing guests delve into the world of business operations and growth, but it's so much more than that. You'll walk away with practical advice and real-life tips, but more importantly, you'll be inspired by engaging folks who've been right where you are and genuinely want to see you thrive. Natalie, your show is fantastic - keep up the awesome work!

    Apple Podcasts
    5
    kjb0514
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise actionable, practical ops playbooks and real-world case studies.
Community-focused ethos and strong emphasis on women in operations are frequently highlighted.
Guests are consistently high-caliber operators offering tangible strategies.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#169
Belgium/Business

Talking Points

Recent interactions between the hosts and their guests.

316. The Hidden Cost of Holding It All Together with Teri Swope
Q: I would love for you to share this power framework so that we can use this as a tool for ourselves when we find ourselves in these situations, this place of overworking, of overproducing, of that leads into exhaustion and chronic stress.
Swope explains three pillars: calming the nervous system, questioning beliefs and thoughts that shape behavior, and taking aligned action through lifestyle changes or larger life decisions.
316. The Hidden Cost of Holding It All Together with Teri Swope
Q: Give me some context to your operational experience and your operational leadership that kind of got you to this place that you're in today.
Swope describes beginning in employee benefits administration, rising to executive leadership by age 28, and spending most of her corporate career leading people and processes before moving into work focused on stress and leadership.
313. From History PhD to Learning & Development Operator with Cinnamon Brown
Q: What initially drew you to The Ops Authority program, and what sold you on joining as an employee rather than pursuing something else?
Cinnamon was drawn by the community, the mix of theory and real-world practice, and the opportunity to learn from experts who had hands-on experience. She valued the ability to talk about herself as an operator and to see how the curriculum could be applied directly in her role, ultimately convincing her leader to support her enrollment.
311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
Q: What is the most critical operational process to deliver consistent results for clients?
The onboarding process across multiple departments, with clear ownership and handoffs, is crucial for customer experience and retention.
311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
Q: What kind of clients are you looking for, geographically or in terms of size?
Kasandra describes sweet spot clients as print shops with revenue between 1 and 10 million and 10–50 employees, where her work can meaningfully move the needle.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The Ops Authority

What is The Ops Authority about and what kind of topics does it cover?

The back-end of growing a service-based, knowledge-driven business is the core focus, with frequent emphasis on building scalable operations, strategic mapping, and human-centered leadership. Episodes feature practitioners and operators who translate complex systems into actionable playbooks—covering onboarding, training, AI augmentation, client vetting, and robust processes. A standout angle is aligning visionaries with implementers through a proprietary strategic mapping framework, plus strong emphasis on boundaries, profitability, and empowering women in operations. Listeners can expect practical frameworks, real-world case studies, and steps they can apply to improve efficiency, hiring, and strategic growth in small to mid-size service ... more

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The Ops Authority launched 7 years ago and published 318 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Ops Authority?

Recent guests on The Ops Authority include:

1. Teri Swope
2. Cinnamon Brown
3. Claire Crum
4. Kasandra Murray
5. Melissa Froehlich
6. Raquel Castillo
7. Raquel Casillo
8. Kate All

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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