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The Ops Authority

Natalie Gingrich
Operations
Entrepreneurship
Business Operations
Strategic Mapping Model
Client Acquisition
Director Of Operations
Project Management
The Ops Authority
Business Growth
Service Providers
Hubspot
Operations Management
Networking
Strategic Mapping
Leadership
Discovery Calls
Community Building
Coaching
Emotional Intelligence
Director Of Operations Certification Program

You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you're soaking up what I'm spilling and ... more

PublishesTwice monthlyEpisodes316Founded7 years ago
Number of ListenersCategories
ManagementBusinessEntrepreneurship

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Artwork for The Ops Authority

Latest Episodes

Nobody signs up for a certification program hoping to leave with four new best friends. That is exactly what happened to Beth, Cameron, Jenessa and Tera, who met inside a Director of Operations cohort, began gathering thirty minutes before every trai... more

Not every operator wants to run their own company, and that turns out to change nothing about how valuable the skill set is. Dr. Cinnamon Brown came into our program on the employee track and stayed on it, and she is now a Learning and Development st... more

Twenty years in the nonprofit sector taught Claire Crum something most operators never get told: the causes you care about are often where your skills are worth the most. She now runs a six person ops agency helping mission driven organizations do mo... more

An aging workforce, a hundred years of "this is how we've always done it," and a shrinking pool of people to hire. That is the operational reality inside the printing industry, and it is exactly where my guest thrives. Continuing our operator in the ... more

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Recent Guests

Cinnamon Brown
PhD in History, Learning & Development Director
Major law firm (L&D department)
Episode: 313. From History PhD to Learning & Development Operator with Cinnamon Brown
Claire Crum
Certified Director of Operations, nonprofit operations expert
Calm Ops
Episode: 312. Inside a Six-Person Ops Agency Built for Nonprofits, with Claire Crum
Kasandra Murray
Owner of Unlucky Umbrella Studios
Unlucky Umbrella Studios
Episode: 311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
Melissa Froehlich
Strengths-based business strategist and Colby Certified Consultant
Episode: 309. How Human Design Helps Operators Deliver the Strategic Map™ with Melissa Froehlich
Raquel Castillo
Founder of The Online Integrator; Fractional Integrator/COO
The Online Integrator
Episode: 308. How Raquel Castillo Fired a Client Who Paid Three Months in Advance
Raquel Casillo
Fractional Integrator, CEO of Online Integrator
Online Integrator
Episode: 307. How to Become the Operational Leader Every Visionary Founder Needs with Adrienne Dorison
Kate All
Summit attendee; strategist
Episode: 304. What Operators Need to Know About Where Business Is Headed Next
Monica Froese
Content creator and founder of Empowered Business and Redefining Mom
Episode: 304. What Operators Need to Know About Where Business Is Headed Next
Jodi Bourne
Vacation Rental Consultant
Episode: 304. What Operators Need to Know About Where Business Is Headed Next

Host

Natalie Gingrich
Host focused on operational leadership, DOO/COO topics, and community building around The Ops Authority.

Reviews

5.0 out of 5 stars from 130 ratings
  • Less ops more girl boss

    This podcast is more about the operations manager or GM of a micro girl boss service, social or web company. Absolutely nothing wrong with that but not for a Director of Operations with multiple operation managers underneath.

    Apple Podcasts
    1
    ToolingGuy
    United Statesa year ago
  • Natalie is the Real Deal!!

    I really enjoyed listening to your episode with Kim Howard. As a coach, entrepreneur and busy mom I always appreciate your insightful guest.

    Apple Podcasts
    5
    want to travel for free?
    United States2 years ago
  • A must for small biz ops nerds!

    Insightful, actionable & no nonsense advice that helps ops and project management experts level up and shine! Natalie always has the pulse of trends in small business ops and so generously shares that here. Proud certified DOO since 2019.

    Apple Podcasts
    5
    LizW14
    United States2 years ago
  • Excellent, engaging and actionable!

    Checks all the boxes!

    Apple Podcasts
    5
    FFerenczi
    United States3 years ago
  • Practical and engaging!

    Natalie and her amazing guests delve into the world of business operations and growth, but it's so much more than that. You'll walk away with practical advice and real-life tips, but more importantly, you'll be inspired by engaging folks who've been right where you are and genuinely want to see you thrive. Natalie, your show is fantastic - keep up the awesome work!

    Apple Podcasts
    5
    kjb0514
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise actionable, practical ops playbooks and real-world case studies.
Community-focused ethos and strong emphasis on women in operations are frequently highlighted.
Guests are consistently high-caliber operators offering tangible strategies.

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Talking Points

Recent interactions between the hosts and their guests.

313. From History PhD to Learning & Development Operator with Cinnamon Brown
Q: What initially drew you to The Ops Authority program, and what sold you on joining as an employee rather than pursuing something else?
Cinnamon was drawn by the community, the mix of theory and real-world practice, and the opportunity to learn from experts who had hands-on experience. She valued the ability to talk about herself as an operator and to see how the curriculum could be applied directly in her role, ultimately convincing her leader to support her enrollment.
311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
Q: What is the most critical operational process to deliver consistent results for clients?
The onboarding process across multiple departments, with clear ownership and handoffs, is crucial for customer experience and retention.
311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
Q: What kind of clients are you looking for, geographically or in terms of size?
Kasandra describes sweet spot clients as print shops with revenue between 1 and 10 million and 10–50 employees, where her work can meaningfully move the needle.
311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
Q: So as we're kind of opening up, share a little bit about you and introduce yourself and your business, and unveil the industry we're talking about today.
Kasandra introduces herself as the owner of Unlucky Umbrella Studios, offering fractional CMO and COO services with a focus on the printing industry, bridging marketing and operations to improve processes and employee quality of life.
303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson
Q: How should operators handle misaligned titles and pay in the market?
Stand firm on value, educate about proper role levels, and protect boundaries; continuously report outcomes to show impact and advocate for fair compensation.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The Ops Authority

What is The Ops Authority about and what kind of topics does it cover?

The back-end of growing a service-based, knowledge-driven business is the core focus, with frequent emphasis on building scalable operations, strategic mapping, and human-centered leadership. Episodes feature practitioners and operators who translate complex systems into actionable playbooks—covering onboarding, training, AI augmentation, client vetting, and robust processes. A standout angle is aligning visionaries with implementers through a proprietary strategic mapping framework, plus strong emphasis on boundaries, profitability, and empowering women in operations. Listeners can expect practical frameworks, real-world case studies, and steps they can apply to improve efficiency, hiring, and strategic growth in small to mid-size service ... more

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Which podcasts are similar to The Ops Authority?

These podcasts share a similar audience with The Ops Authority:

1. The Amy Porterfield Show
2. The Mel Robbins Podcast
3. Not Gonna Lie with Kylie Kelce
4. The NewsWorthy
5. Love Trapped

How many episodes of The Ops Authority are there?

The Ops Authority launched 7 years ago and published 316 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Ops Authority?

Recent guests on The Ops Authority include:

1. Cinnamon Brown
2. Claire Crum
3. Kasandra Murray
4. Melissa Froehlich
5. Raquel Castillo
6. Raquel Casillo
7. Kate All
8. Monica Froese

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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