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The Ops Authority

Natalie Gingrich
Entrepreneurship
Business Operations
Operations
Client Acquisition
Director Of Operations
Project Management
Strategic Mapping Model
Business Growth
Service Providers
Hubspot
Operations Management
Networking
Leadership
Discovery Calls
Community Building
Coaching
Emotional Intelligence
Strategic Mapping
Mastermind Groups
Live Events

You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you're soaking up what I'm spilling and ... more

PublishesTwice monthlyEpisodes307Founded7 years ago
Number of ListenersCategories
EntrepreneurshipManagementBusiness

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Artwork for The Ops Authority

Latest Episodes

Dreaming about leaving corporate for consulting but unsure if you're truly ready to take the leap? In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the eight strategic steps that every operator needs in place before handi... more

What happens when six business owners from completely different niches sit down together after a major marketing summit? You get raw, honest insight into what is actually working right now, and what is not. In this special episode of The Ops Authorit... more

Ten episodes in and the questions just keep getting better. In this milestone Ops Edition of The Ops Authority Podcast, I am joined once again by the brilliant Lynette Robinson for a real-time Q&A that gets straight to the heart of personal developme... more

Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriente... more

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Recent Guests

Kate All
Summit attendee; strategist
Episode: 304. What Operators Need to Know About Where Business Is Headed Next
Monica Froese
Content creator and founder of Empowered Business and Redefining Mom
Episode: 304. What Operators Need to Know About Where Business Is Headed Next
Jodi Bourne
Vacation Rental Consultant
Episode: 304. What Operators Need to Know About Where Business Is Headed Next
Dr. Destini Copp
Founder of Hobby School; digital product entrepreneur
Episode: 304. What Operators Need to Know About Where Business Is Headed Next
Kimberly Howard
Director of Operations and strategic mapping advocate
Independent Director of Operations consultant
Episode: 302. How Kim Howard Used Strategic Mapping™ to Go From Operator to Strategic Consultant
Lauren Duke
Founder of CoreOps Collective; operational development expert for real estate businesses
CoreOps Collective
Episode: 299. Building Operational Business Foundations for Realtors with Lauren Duke
Shay Wheat
Expert in live event production
Episode: 298. Operations Behind Live Events with Shay Wheat
Thais Saenz
Founder of Saenz Global, providing specialized back office for the roofing industry.
Saenz Global
Episode: 297. How Roofing Businesses Scale with Strong Operations with Thais Saenz
Carol Burgard
Graduate of the Director of Operations Certification Program and owner of Limitless Collectives
Limitless Collectives
Episode: 296. How Strategic Operations Leadership Drives Business Growth with Carol Burgard

Hosts

Natalie Gingrich
Host focused on building and scaling operations with a DOO mindset, emphasizes practical frameworks, templates, and community-driven learning.
Lynette Robinson
Co-host and guest expert in operations, focused on DOO vs COO, hiring, and community-building in ops.

Reviews

5.0 out of 5 stars from 127 ratings
  • Less ops more girl boss

    This podcast is more about the operations manager or GM of a micro girl boss service, social or web company. Absolutely nothing wrong with that but not for a Director of Operations with multiple operation managers underneath.

    Apple Podcasts
    1
    ToolingGuy
    United Statesa year ago
  • Natalie is the Real Deal!!

    I really enjoyed listening to your episode with Kim Howard. As a coach, entrepreneur and busy mom I always appreciate your insightful guest.

    Apple Podcasts
    5
    want to travel for free?
    United States2 years ago
  • A must for small biz ops nerds!

    Insightful, actionable & no nonsense advice that helps ops and project management experts level up and shine! Natalie always has the pulse of trends in small business ops and so generously shares that here. Proud certified DOO since 2019.

    Apple Podcasts
    5
    LizW14
    United States2 years ago
  • Excellent, engaging and actionable!

    Checks all the boxes!

    Apple Podcasts
    5
    FFerenczi
    United States3 years ago
  • Practical and engaging!

    Natalie and her amazing guests delve into the world of business operations and growth, but it's so much more than that. You'll walk away with practical advice and real-life tips, but more importantly, you'll be inspired by engaging folks who've been right where you are and genuinely want to see you thrive. Natalie, your show is fantastic - keep up the awesome work!

    Apple Podcasts
    5
    kjb0514
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Community-focused, with motivational coaching alongside practical playbooks
Guests consistently bring real-world ops experience, not theory
Strong emphasis on actionable, repeatable systems that listeners can implement quickly

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Talking Points

Recent interactions between the hosts and their guests.

303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson
Q: How should operators handle misaligned titles and pay in the market?
Stand firm on value, educate about proper role levels, and protect boundaries; continuously report outcomes to show impact and advocate for fair compensation.
303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson
Q: What are your thoughts on requiring video in job applications?
Video can reveal personality and communication, but it can also introduce bias and inequity; it should be optional and balanced with clear prompts, with emphasis on values alignment and role clarity.
303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson
Q: What is the difference between a DOO and a COO?
A DOO focuses on building and stabilizing the operational backbone, while a COO focuses on vision, strategy, and scaling across the organization; titles can be misused, and readiness matters more than revenue.
300. The Ops Edition #9: Messaging, Meetups & Momentum with Lynette Robinson
Q: When should I niche down, and how should I approach offers versus avatars?
Niche as a process that evolves with experience; start with a broad but clear offer and iterate based on what lights you up. Focus on offer before avatar, ensuring you have a deliverable you truly believe in, then gradually refine toward your ideal client while maintaining enough flexibility to gain experience.
300. The Ops Edition #9: Messaging, Meetups & Momentum with Lynette Robinson
Q: How can I network locally and convert that into opportunities?
Build a local presence by intentionally updating your LinkedIn to reflect current work, expanding a local network through direct engagement, attending in-person events (using Eventbrite as a guide), and collaborating with academic programs or chambers of commerce to gain credibility and paid opportunities. Create real in-person connections rather than purely online outreach.

Audience Metrics

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Frequently Asked Questions About The Ops Authority

What is The Ops Authority about and what kind of topics does it cover?

This show centers on practical, hands-on operations leadership for service-based and online businesses. Listeners hear from seasoned operators, DOOs, and coaches who share frameworks for structuring operations, scaling with repeatable systems, and turning complex back-end work into clear, revenue-driving strategies. Episodes frequently cover topics like strategic mapping, hiring and team design, onboarding and process optimization, as well as how to leverage AI and tech to improve efficiency. A notable strength is the emphasis on actionable steps, real-world templates, and community-driven tips, which make the content especially useful for operators looking to attract higher-quality clients, build sustainable pipelines, or transition from c... more

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Which podcasts are similar to The Ops Authority?

These podcasts share a similar audience with The Ops Authority:

1. The Online Business Manager Show with Sarah Noked
2. The Amy Porterfield Show
3. All It Takes Is A Goal
4. The 1000 Hours Outside Podcast
5. Build with Leila Hormozi

How many episodes of The Ops Authority are there?

The Ops Authority launched 7 years ago and published 307 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Ops Authority?

Recent guests on The Ops Authority include:

1. Kate All
2. Monica Froese
3. Jodi Bourne
4. Dr. Destini Copp
5. Kimberly Howard
6. Lauren Duke
7. Shay Wheat
8. Thais Saenz

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