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The Modern Membership Org

Bursting Silver
Artificial Intelligence
Bursting Silver
IMS
Unions
Change Management
Membership Organizations
Data
Data Scout
Data Management
Great Place To Work
Association Management
Modernization
Member Engagement
Data Modernization
Nonprofit Sector
Human Resources
Remote Work
IOG
Associations
Workflow Modernization

The Modern Membership Org with Bursting Silver is the podcast for leaders of associations, unions, and regulatory bodies who are done working around outdated systems and ready to build something better. Each episode brings together practitioners, technology experts, and organizational leaders to talk honestly about what it actually takes to modernize. From replacing legacy workflows and unlocking ... more

PublishesWeeklyEpisodes13Founded3 months ago
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Non-ProfitBusiness

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Latest Episodes

Ellen Turner has been on both sides of a system change. Years before she became a senior consultant at Bursting Silver, she was staff at a trade association when leadership announced a new system out of nowhere. The whole team's reaction: "Wait, what... more

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Most companies treat "great place to work" as a line on the careers page. Will Cooper treats it as a practice. He's the Senior Manager of People & Culture at Bursting Silver, and his take is clear: his job isn't to own the culture or hand everyone a ... more

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Most leaders picture a system migration as a simple hand-off: pick up the data, drop it in the shiny new tool, done. Des Hymers has spent almost twenty years watching what actually happens. He's a Solution Architect at Bursting Silver, and his take i... more

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Most union leaders brace for the worst going into a modernization project; bad data, broken systems, a painful slog. Kevin VanderKley keeps finding the opposite. The Chief Consulting Officer at Bursting Silver joins Riley Miller to explain why the su... more

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Most leaders don't get stuck on AI because they're short on ideas, they get stuck because they have too many and no obvious place to start. Keith Stoute, Chief Product Officer at Bursting Silver and the firm's in-house AI lead, joins Riley Miller to ... more

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Most membership organizations don't lose members in one dramatic moment, they lose them quietly. Doug Morris, VP of Sales, Support & Engineering at ASI and a decades-long veteran of the iMIS community, joins Riley Miller to name the five hidden mista... more

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When Ellen Turner started her first iMIS database job, she didn't have a manual. She had a community.

Two weeks into the role, she was sent to her first iUG conference, where seasoned members took her under their wing, answered her "I'm brand new a... more

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This episode features James Schwartz, CTO of Bursting Silver, discussing how AI can be practically adopted by non-profit organizations.

In this episode:

* Why so much AI "demos well but doesn't deliver", and how to tell the difference before you ... more

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Key Facts

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Find out how many people listen to this podcast per episode and each month.

Recent Guests

Des Hymers
Solution Architect at Bursting Silver
Bursting Silver
Episode: Data Migration Without the Nightmares: Dirty Data, Shadow Spreadsheets & SOPs
Kevin VanderKley
Chief Consulting Officer at Bursting Silver; foundational advisor on union modernization
Bursting Silver
Episode: How Unions Actually Modernize: Data, People & the Work Behind It
Keith Stoute
Chief Product Officer, AI Mastermind
Bursting Silver (The Modern Membership Org)
Episode: Quick Win AI Use Cases Nonprofits Can Start Using Today | Keith Stoute (BSI)
Doug Morris
VP of Sales Support Engineering at ASI
Advanced Solutions International (ASI)
Episode: The 5 Hidden Mistakes Quietly Killing Your Member Retention | Doug Morris (ASI)
James Schwartz
CTO and leader of People and Culture, co-founder of Bursting Silver
Bursting Silver
Episode: AI for Non-Profits: Practical Use Cases That Deliver Results
James Harrison
Director of Client Success with 25 years in tech, IMS expert
IMS / The Modern Membership Org
Episode: Change Management for Non-Profits: The Work Behind the Work
Al Povoledo
CEO and founder of Bursting Silver
Bursting Silver
Episode: Association Leadership in 2026: Relevance, AI, and the 4-Step Playbook

Host

Riley Miller
Primary host of the show, focused on modernization for membership organizations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

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Talking Points

Recent interactions between the hosts and their guests.

People First: What It Actually Takes to Be a Great Place to Work
Q: What one piece of advice would you give to other organizations aiming to improve their culture and remote-work dynamics?
Invest in the knowledge of your people—understand what drives their ambitions and the meaning they find in their work—and remove barriers to doing great work by examining and redesigning processes around your people and your vision, not chasing external benchmarks.
People First: What It Actually Takes to Be a Great Place to Work
Q: What does the process for achieving Great Place to Work certification look like, and who is involved?
The process is twofold: completing the Trust Index survey with all active employees and compiling a culture brief that captures the company's unique values and demographics. It's a team effort that requires broad participation and honest feedback, and it's not something you can fake or buy; the results reflect the true culture.
Change Management for Non-Profits: The Work Behind the Work
Q: How should executive leaders approach a major system change a year out?
Ensure all processes are documented so decisions are transparent, assess how changes affect staff and members, and plan communications and training accordingly.
Change Management for Non-Profits: The Work Behind the Work
Q: What is the core misunderstood aspect of change management in organizations?
It's not just communications or training; it's managing the human side of change for both members and staff as part of a larger project lifecycle.
Quick Win AI Use Cases Nonprofits Can Start Using Today | Keith Stoute (BSI)
Q: Walk us through what iMind is and the problem it solves for the iMIS Users Group, like how that came to be.
iMind was built to leverage the long-standing iMIS Users Group knowledge base—the questions and answers, plus other data—to train an AI that can provide real-time, cited responses to member queries. It started with a focused objective, careful data cleaning (to avoid garbage-in, garbage-out), and testing to ensure the AI could give reliable answers before being exposed to members.

Audience Metrics

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Frequently Asked Questions About The Modern Membership Org

What is The Modern Membership Org about and what kind of topics does it cover?

This show centers on modernizing membership-based organizations, focusing on practical, attainable improvements to processes, data quality, member engagement, and staff enablement. Episodes frequently tackle AI adoption done responsibly, governance and transparency with members, change management, and real-world deployments in associations, unions, and regulatory bodies. A standout theme is balancing ambitious tech upgrades with human-centric implementation, ensuring measurable results without sacrificing trust or security. The long-running conversations feature practitioners and technology experts who share concrete tactics—ranging from using AI for member services and retention to leveraging peer communities and data-enabled decision maki... more

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The Modern Membership Org launched 3 months ago and published 13 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Modern Membership Org?

Recent guests on The Modern Membership Org include:

1. Des Hymers
2. Kevin VanderKley
3. Keith Stoute
4. Doug Morris
5. James Schwartz
6. James Harrison
7. Al Povoledo

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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