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Artwork for The Handbook: The Operations Podcast

The Handbook: The Operations Podcast

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Agency Operations
Agency Marketing
Client Retention
Change Management
Chime Agency
Project Management
Leadership
Agency Positioning
Content Marketing
Agency Marketing Benchmark Report
Productivity
Remote Working
Company Culture
Account Management
Operational Efficiency
Freelance Marketing Support
Professional Services Automation
Scoro
Business Maturity
Community Building

Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.

That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.

This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech... more

PublishesTwice monthlyEpisodes43Foundeda year ago
Number of ListenersCategories
BusinessMarketing

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Artwork for The Handbook: The Operations Podcast

Latest Episodes

Ops Quickies – snackable episodes on tech, tools, and systems. 🍿

This one’s for anyone curious about the next big shift in how AI connects with the tools you already use: MCP. Model context protocol.

Harv breaks down what it is (a universal connec... more

YouTube

Ops isn’t just about keeping the lights on anymore.

As Aušrinė Keršanskaitė, co-founder of Operations Nation, puts it – today’s ops leaders are expected to drive growth, protect culture, and build resilience. And if you’ve ever felt like the “glue” ... more

YouTube

Ops Quickies – snackable episodes on tech, tools, and systems. 🍿

This one’s for anyone who’s ever looked at their jumble of spreadsheets and apps and thought: “Is this normal?”

Harv explains why the state of your tech stack is actually a mirror of... more

Touch the same piece of information more than twice – fix the workflow. That’s the kind of CFO-meets-COO thinking we get into in this episode of The Handbook, where Harv sits down with Lindsey Head to connect the dots between finance, ops, tech, and ... more

YouTube

Key Facts

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Recent Guests

Aušrinė Keršanskaitė
Co-founder of Operations Nation, a community for operations professionals
Operations Nation
Episode: Becoming Better Ops Leaders: Lessons from Operations Nation
Brian Kessman
Founder and principal consultant of Lodestar Consulting
Lodestar Consulting
Episode: How to Scale Smarter: Productizing Value with Brian Kessman
Dom Hawes
Group CEO of Selby Anderson, a marketing services group.
Selby Anderson
Episode: What 11 Acquisitions Taught Dom Hawes About M&A
Galen Lowe
Co-founder of the Digital Project Manager, a global community and learning platform for digital PMs.
The Digital Project Manager
Episode: Are you helping or hindering your delivery team? With Galen Low
Manish Kapur
Expert in agency operations and strategic leadership
Independent Consultant
Episode: Strategic Ops, Unlocked: Manish Kapur’s Workshop Playbook
Marcel Petitpas
CEO and co-founder of Parakeeto, expert in agency profitability and operations
Parakeeto
Episode: Growth Thresholds & Growing Pains with Marcel Petitpas
Ryan Pearcy
Founder of Digital Transformers, chartered accountant, and tech integration expert
Digital Transformers
Episode: Why your tools aren’t talking & what it’s costing you with Ryan Pearcy
Rory Spence
Head of Commercial at WOW Company
WOW Company
Episode: BenchPress 2025: 4 Big Agency Opportunities You Need To Be On Top Of
Max Traylor
Consultant, speaker, and author specializing in helping agencies package their knowledge and gain access to decision-makers.
Episode: How to Get Clients to See You as a Strategic Partner with Max Traylor

Host

Harv Nagra
Host of The Handbook: The Operations Podcast, Harv Nagra brings experience and insight into operations, focusing on strategies for optimizing service delivery and agency growth.

Reviews

5.0 out of 5 stars from 69 ratings
  • So nice to feel part of an ops community!

    This podcast has helped me understand where to focus my attention as an ops leader. The guests have been amazing and Harv asks really useful questions that offer advice I can actually implement.

    Apple Podcasts
    5
    Monica2929
    United States8 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the practical advice offered, especially how the discussions are grounded in real-world scenarios.
Many enjoy the community aspect, feeling connected to a network of professionals facing similar operational challenges.
Feedback highlights the engaging and informed questioning style of the host, which leads to valuable conversations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Becoming Better Ops Leaders: Lessons from Operations Nation
Q: What does a brilliant ops leader look like now?
A brilliant ops leader is one who empowers others, focuses on strategic thinking, and develops resilience and adaptability as key skills.
Becoming Better Ops Leaders: Lessons from Operations Nation
Q: What trends or shifts are you seeing in operations more broadly?
AI is becoming a major focus, with operations leaders encouraged to leverage AI for greater efficiency and effectiveness, shifting from traditional roles of fixing and supporting to driving strategic growth.
Becoming Better Ops Leaders: Lessons from Operations Nation
Q: For those that are unfamiliar, why and how did you co-found Operations Nation?
The original idea was from the feeling that operations leaders needed a space to vent and support each other, as operations is central to business success.
Board-Level Thinking, Sale-Ready Ops – with Sam Wood
Q: What are the implications of setting up an advisory board?
An advisory board can bring in the right skills or competencies needed for strategic decisions without relinquishing control.
Board-Level Thinking, Sale-Ready Ops – with Sam Wood
Q: What do you mean by board level thinking?
Board level thinking involves taking a helicopter view of your business, analyzing it from a higher perspective rather than being bogged down in daily operations.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Handbook: The Operations Podcast

What is The Handbook: The Operations Podcast about and what kind of topics does it cover?

Focused on the complexities of running service-based businesses, this podcast addresses the operational challenges that agency and consultancy leaders encounter as they scale. With a commitment to improving business maturity, it provides listeners with actionable insights, expert interviews, and discussions that delve into the intricacies of managing people, processes, and technology. Topics often revolve around operational efficiency, strategic growth, and practical solutions to enhance service delivery, making it a valuable resource for professionals aiming to navigate the evolving landscape of agency operations.

The unique approach of engaging with industry experts to share real-world experiences sets this podcast apart, fostering a com... more

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Which podcasts are similar to The Handbook: The Operations Podcast?

These podcasts share a similar audience with The Handbook: The Operations Podcast:

1. The Diary Of A CEO with Steven Bartlett
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3. Dare to Lead with Brené Brown
4. The GaryVee Audio Experience
5. Radical Candor: Communication at Work

How many episodes of The Handbook: The Operations Podcast are there?

The Handbook: The Operations Podcast launched a year ago and published 43 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Handbook: The Operations Podcast?

Recent guests on The Handbook: The Operations Podcast include:

1. Aušrinė Keršanskaitė
2. Brian Kessman
3. Dom Hawes
4. Galen Lowe
5. Manish Kapur
6. Marcel Petitpas
7. Ryan Pearcy
8. Rory Spence

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