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Artwork for The Handbook: The Operations Podcast

The Handbook: The Operations Podcast

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Agency Operations
Agency Marketing
Client Retention
Change Management
Chime Agency
Project Management
Leadership
Content Marketing
Agency Marketing Benchmark Report
Agency Positioning
Productivity
Company Culture
Remote Working
Account Management
Operational Efficiency
Freelance Marketing Support
Professional Services Automation
Scoro
Business Maturity
Community Building

Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.

That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.

This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech... more

PublishesTwice monthlyEpisodes41Foundeda year ago
Number of ListenersCategories
BusinessMarketing

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Artwork for The Handbook: The Operations Podcast

Latest Episodes

Ops Quickies – snackable episodes on tech, tools, and systems. 🍿

This one’s for anyone who’s ever looked at their jumble of spreadsheets and apps and thought: “Is this normal?”

Harv explains why the state of your tech stack is actually a mirror of... more

Touch the same piece of information more than twice – fix the workflow. That’s the kind of CFO-meets-COO thinking we get into in this episode of The Handbook, where Harv sits down with Lindsey Head to connect the dots between finance, ops, tech, and ... more

YouTube

Ops Quickies – we're back with another snackable episode. 🍿

This one’s for anyone who’s ever wondered: Is my business actually set up to scale – or are we just surviving?

Harv breaks down:

👉🏽 Why business maturity matters

👉🏽 What it really m... more

When businesses talk about “productizing,” they often picture cookie-cutter scopes and rigid templates. But according to Brian Kessman, that’s missing the point.

Brian is the founder of Lodestar Consulting, and he’s spent 25 years helping agencies a... more

YouTube

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Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

Recent Guests

Dom Hawes
Group CEO of Selby Anderson, a marketing services group.
Selby Anderson
Episode: What 11 Acquisitions Taught Dom Hawes About M&A
Galen Lowe
Co-founder of the Digital Project Manager, a global community and learning platform for digital PMs.
The Digital Project Manager
Episode: Are you helping or hindering your delivery team? With Galen Low
Manish Kapur
Expert in agency operations and strategic leadership
Independent Consultant
Episode: Strategic Ops, Unlocked: Manish Kapur’s Workshop Playbook
Marcel Petitpas
CEO and co-founder of Parakeeto, expert in agency profitability and operations
Parakeeto
Episode: Growth Thresholds & Growing Pains with Marcel Petitpas
Ryan Pearcy
Founder of Digital Transformers, chartered accountant, and tech integration expert
Digital Transformers
Episode: Why your tools aren’t talking & what it’s costing you with Ryan Pearcy
Rory Spence
Head of Commercial at WOW Company
WOW Company
Episode: BenchPress 2025: 4 Big Agency Opportunities You Need To Be On Top Of
Max Traylor
Consultant, speaker, and author specializing in helping agencies package their knowledge and gain access to decision-makers.
Episode: How to Get Clients to See You as a Strategic Partner with Max Traylor
Zoe Elizabeth Blogg
Operations Director at Reboot Online, known for scaling and nurturing teams with a focus on employee empowerment.
Reboot Online
Episode: Rethinking performance, pay reviews & career growth with Zoe Blogg
Preston Chandler
Global Practice Lead for Strategic Operations at WPP
WPP
Episode: How to move from tactical to STRATEGIC ops with WPP's Preston Chandler

Host

Harv Nagra
Host of discussions focusing on operational maturity and efficiency within agencies, emphasizing the challenges and strategies relevant to service-based business leaders.

Reviews

5.0 out of 5 stars from 69 ratings
  • So nice to feel part of an ops community!

    This podcast has helped me understand where to focus my attention as an ops leader. The guests have been amazing and Harv asks really useful questions that offer advice I can actually implement.

    Apple Podcasts
    5
    Monica2929
    United States8 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the focus on real-world applications and actionable insights from guests that resonate with operational challenges. They find the community aspect of sharing experiences in operations to be particularly valuable. Many praise the engaging style of the host, highlighting their ability to ask insightful questions that lead to practical advice.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Board-Level Thinking, Sale-Ready Ops – with Sam Wood
Q: What are the implications of setting up an advisory board?
An advisory board can bring in the right skills or competencies needed for strategic decisions without relinquishing control.
Board-Level Thinking, Sale-Ready Ops – with Sam Wood
Q: What do you mean by board level thinking?
Board level thinking involves taking a helicopter view of your business, analyzing it from a higher perspective rather than being bogged down in daily operations.
What 11 Acquisitions Taught Dom Hawes About M&A
Q: What are some red flags that would make you decide not to proceed with an acquisition?
Red flags include a lack of trust with the seller, decreasing performance during the transaction process, and poor transparency in providing financials.
What 11 Acquisitions Taught Dom Hawes About M&A
Q: Can you tell us why you set up Selby Anderson with a buy and build approach from day one?
The decision to go buy and build was about speed and getting to scale quickly, which allows for a fast track to growth compared to starting from scratch.
Growth Thresholds & Growing Pains with Marcel Petitpas
Q: What are the thresholds agencies hit that cause them to need to level up their systems and processes?
Agencies usually need to level up their systems and processes when they hit a headcount of around 10, 30, and 60, as each stage typically introduces more management layers and complexity, requiring clearer data practices and management frameworks.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Handbook: The Operations Podcast

What is The Handbook: The Operations Podcast about and what kind of topics does it cover?

The content centers on operational excellence within service-based businesses, particularly agencies and consultancies. Topics frequently addressed include the intricacies of managing growth, optimizing processes, leveraging technology, and enhancing overall operational maturity. Listeners can expect practical insights from industry experts who share actionable strategies for overcoming common challenges faced during scaling. Unique to this series is the consistent emphasis on blending theory with practical applications, making it a valuable resource for leaders seeking to navigate the complexities of agency operations and improve their business maturity.

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How many listeners does The Handbook: The Operations Podcast get?

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Which podcasts are similar to The Handbook: The Operations Podcast?

These podcasts share a similar audience with The Handbook: The Operations Podcast:

1. The Diary Of A CEO with Steven Bartlett
2. Up First from NPR
3. Radical Candor: Communication at Work
4. Worklife with Adam Grant
5. It's Been a Minute

How many episodes of The Handbook: The Operations Podcast are there?

The Handbook: The Operations Podcast launched a year ago and published 41 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Handbook: The Operations Podcast?

Recent guests on The Handbook: The Operations Podcast include:

1. Dom Hawes
2. Galen Lowe
3. Manish Kapur
4. Marcel Petitpas
5. Ryan Pearcy
6. Rory Spence
7. Max Traylor
8. Zoe Elizabeth Blogg

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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