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The Friction-less Workshop

Andrew Uglow

If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them, since falling in love with all things ‘cars’ as a teenager, Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and wh... more

PublishesMonthlyEpisodes43Founded2 years ago
Number of ListenersCategories
LeisureAutomotiveManagementBusiness

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Latest Episodes

In this episode of The Friction-less Workshop, Andrew Uglow explores the invisible patterns that lead to

workshop burnout and lost profit. He breaks down the foreman capability gap and explains why traditional

training often fails the people who ru... more

Contact details:

Andrew has a variety of free downloads and tools you can grab:

Discover if your workshop is Retention Worthy© here or visit his website, www.solutionsculture.com where the focus is on bringing reliable profitability to auto... more

In this episode we examine the true financial impact of staff turnover within the automotive workshop environment. Andrew

Uglow reveals why losing a productive technician is the most expensive event a business can face, often costing between

one an... more

In this episode, we examine the common frustration of workshop leaders who feel they have to repeat instructions a

thousand times without seeing results. Andrew Uglow reveals why the issue is rarely the information itself, but rather the

delivery a... more

In this episode we tackle one of the most damaging and least-named problems in automotive service departments — the foreman bottleneck. Andrew Uglow reveals what it actually looks like when the foreman becomes the go-to fixer for everything and every... more

In this episode of The Friction-less Workshop, we tackle one of the most under-examined issues in automotive dealership management — the foreman capability gap. Andrew Uglow makes an immediate and important distinction: while this gap exists in far m... more

n Episode 35 of the Friction-less Workshop Podcast, host Anthony Perl and automotive trainer Andrew Uglow tackle one of the most common sources of workshop friction: the complaint that service advisors don't provide enough information to technicians.... more

Shared Responsibility: Why Workshop Success Depends on Everyone Playing Their Part

In this episode of The Friction-less Workshop, we tackle the age-old complaint that echoes through workshops everywhere: "There are no good people anymore." But is it... more

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The Friction-less Workshop launched 2 years ago and published 43 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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