The Experience Edge
Jochem van der VeerHosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
| Publishes | Weekly | Episodes | 75 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
In this Insights episode, Jochem van der Veer challenges the common belief that improving customer experience requires more data, dashboards, and AI, revealing instead how a lack of shared context across teams leads to misaligned decisions. While org... more
Ashana Singhania, VP Product Management at Goldman Sachs and former product leader at American Express, operates at the intersection of product, trust, and regulation. Having led zero-to-one launches and large-scale platform consolidations across pay... more
Anne-Kathrine Nissen is a seasoned user experience leader who has driven customer-centric digital transformation across global brands like Airbus and Electrolux, and today shapes omnichannel experience at H&M across 79 markets. In this episode, she j... more
Adam Towne, Director of Product for Skilled Analytics and Funds at LSEG, began his career on an 11-hour help desk shift before moving into account management and ultimately product leadership. Now building analytics and API products for asset manager... more
Recent Guests
Host
Reviews
- Episode 5 is gold!
Muszę się podzielić! Ep.5: Mega inspirujący odcinek o podejściu Kanadyjskiego Czerwonego Krzyża do Customer Experience (CX), o przenikaniu się CX z Marketingiem i o budowaniu wartościowego doświadczenia dla Filantropów, którzy wspierają Czerwony Krzyż…
Absolutne złotko i miód na moje wolontariackie serducho!
Apple Podcasts5Mira Jurecka
Polanda year ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #59 |  Hong Kong/Business/Marketing |
Apple Podcasts | #214 |  Netherlands/Business/Marketing |
Apple Podcasts | #226 |  Finland/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About The Experience Edge
What is The Experience Edge about and what kind of topics does it cover?
Aiming to transform and elevate customer experience (CX), this podcast features insightful discussions with industry leaders and professionals who share their experiences and strategies in various aspects of customer engagement. Topics frequently cover the intersection of customer experience, technology, and business results, emphasizing understanding customer needs through qualitative insights rather than solely relying on data-driven metrics. The content is particularly focused on the importance of collaboration across departments to instill a customer-centric culture, addressing key themes such as journey management, customer understanding, and the significant role of leadership in advocating for excellent CX practices. This podcast is n... more
Where can I find podcast stats for The Experience Edge?
Rephonic provides a wide range of podcast stats for The Experience Edge. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Experience Edge and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Experience Edge get?
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What are the audience demographics for The Experience Edge?
Rephonic provides comprehensive predictive audience data for The Experience Edge, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does The Experience Edge have?
To see how many followers or subscribers The Experience Edge has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Experience Edge?
These podcasts share a similar audience with The Experience Edge:
1. Huberman Lab
How many episodes of The Experience Edge are there?
The Experience Edge launched a year ago and published 75 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Experience Edge?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Experience Edge?
Rephonic pulls ratings and reviews for The Experience Edge from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The Experience Edge?
Rephonic provides full transcripts for episodes of The Experience Edge. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Experience Edge?
Recent guests on The Experience Edge include:
1. Ashana Singhania
2. Anne-Kathrine Nissen
3. Adam Towne
4. Steve Cleff
5. Suchitra Parikh
6. Charissa Riddle
7. Martha Cotton
8. Sam Stern
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.