The Experience Edge
Jochem van der VeerHosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
| Publishes | Twice weekly | Episodes | 55 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
Listen to this Podcast
Latest Episodes
Bruno Monteiro, VP and Head of Digital Experience at HealthEquity, is driving one of the boldest CX transformations in healthcare - reorganizing the company around customer journeys. Drawing on his time at JPMorgan Chase, where he pioneered the “expe... more
Governance Models Every CX Leader Should Know
One global staffing firm discovered they were solving the same customer problem six different ways across regions. No alignment, duplicated work, eroded trust - not a tooling issue, but a governance issu... more
If you can’t map customer experience to a business metric your CFO already obsesses over, you’re playing the wrong game.”
That’s how Bill Staikos - former Global Head of Experience at BNY Mellon and CX leader at American Express, JP Morgan, and Fred... more
In this episode of The Experience Edge, Jochem Van Der Veer speaks with Eric Roux, Customer Experience Director at Cisco and co‑founder of the Boston Blockchain Association, about a compelling but underexplored idea: embedding customer experience (CX... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Recent Guests
Host
Reviews
- Episode 5 is gold!
Muszę się podzielić! Ep.5: Mega inspirujący odcinek o podejściu Kanadyjskiego Czerwonego Krzyża do Customer Experience (CX), o przenikaniu się CX z Marketingiem i o budowaniu wartościowego doświadczenia dla Filantropów, którzy wspierają Czerwony Krzyż…
Absolutne złotko i miód na moje wolontariackie serducho!
Apple Podcasts5Mira Jurecka
Poland9 months ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #97 |  Germany/Business/Marketing |
Apple Podcasts | #59 |  Netherlands/Business/Marketing |
Apple Podcasts | #79 |  Finland/Business/Marketing |
Apple Podcasts | #107 |  Sweden/Business/Marketing |
Apple Podcasts | #147 | Poland/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About The Experience Edge
What is The Experience Edge about and what kind of topics does it cover?
The podcast features insightful conversations centered around customer experience (CX) and transformation. It highlights discussions with industry leaders and experts who share practical strategies for understanding and improving customer journeys, emphasizing the crucial interplay between customer insights and business strategy. Topics such as the role of AI in enhancing customer interactions, journey management, and fostering cross-departmental collaboration are frequently explored, aiming to equip listeners with actionable knowledge to drive meaningful change in their organizations. This podcast is particularly unique in its blend of expert interviews and real-world case studies, making it a valuable resource for professionals focused on... more
Where can I find podcast stats for The Experience Edge?
Rephonic provides a wide range of podcast stats for The Experience Edge. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Experience Edge and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Experience Edge get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Experience Edge, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The Experience Edge?
Rephonic provides comprehensive predictive audience data for The Experience Edge, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does The Experience Edge have?
To see how many followers or subscribers The Experience Edge has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Experience Edge?
These podcasts share a similar audience with The Experience Edge:
1. The CX Cast
2. The Daily
3. Planet Money
How many episodes of The Experience Edge are there?
The Experience Edge launched a year ago and published 55 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Experience Edge?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Experience Edge?
Rephonic pulls ratings and reviews for The Experience Edge from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The Experience Edge?
Rephonic provides full transcripts for episodes of The Experience Edge. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Experience Edge?
Recent guests on The Experience Edge include:
1. Eric Roux
2. Stacy Sherman
3. Blake Morgan
4. Santos Subramanyam
5. Gia Laudi
6. Dan Gingiss
7. Samuel Beek
8. Alison Landers
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.