
Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
| Publishes | Twice weekly | Episodes | 55 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||

Bruno Monteiro, VP and Head of Digital Experience at HealthEquity, is driving one of the boldest CX transformations in healthcare - reorganizing the company around customer journeys. Drawing on his time at JPMorgan Chase, where he pioneered the “expe... more
Governance Models Every CX Leader Should Know
One global staffing firm discovered they were solving the same customer problem six different ways across regions. No alignment, duplicated work, eroded trust - not a tooling issue, but a governance issu... more
If you can’t map customer experience to a business metric your CFO already obsesses over, you’re playing the wrong game.”
That’s how Bill Staikos - former Global Head of Experience at BNY Mellon and CX leader at American Express, JP Morgan, and Fred... more
In this episode of The Experience Edge, Jochem Van Der Veer speaks with Eric Roux, Customer Experience Director at Cisco and co‑founder of the Boston Blockchain Association, about a compelling but underexplored idea: embedding customer experience (CX... more
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Muszę się podzielić! Ep.5: Mega inspirujący odcinek o podejściu Kanadyjskiego Czerwonego Krzyża do Customer Experience (CX), o przenikaniu się CX z Marketingiem i o budowaniu wartościowego doświadczenia dla Filantropów, którzy wspierają Czerwony Krzyż…
Absolutne złotko i miód na moje wolontariackie serducho!
Key themes from listener reviews, highlighting what works and what could be improved about the show.
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
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Apple Podcasts | #147 |
Recent interactions between the hosts and their guests.
Listeners, social reach, demographics and more for this podcast.
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The podcast features insightful conversations centered around customer experience (CX) and transformation. It highlights discussions with industry leaders and experts who share practical strategies for understanding and improving customer journeys, emphasizing the crucial interplay between customer insights and business strategy. Topics such as the role of AI in enhancing customer interactions, journey management, and fostering cross-departmental collaboration are frequently explored, aiming to equip listeners with actionable knowledge to drive meaningful change in their organizations. This podcast is particularly unique in its blend of expert interviews and real-world case studies, making it a valuable resource for professionals focused on... more
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These podcasts share a similar audience with The Experience Edge:
1. The CX Cast
2. The Daily
3. Planet Money
The Experience Edge launched a year ago and published 55 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on The Experience Edge include:
1. Eric Roux
2. Stacy Sherman
3. Blake Morgan
4. Santos Subramanyam
5. Gia Laudi
6. Dan Gingiss
7. Samuel Beek
8. Alison Landers
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.