The Experience Edge
Jochem van der VeerHosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
| Publishes | Weekly | Episodes | 78 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
Listen to this Podcast
Latest Episodes
Katie Duncan, former CX leader at Warner Bros. Discovery, joins The Experience Edge to unpack what it actually takes to operationalize customer experience inside complex, high-growth media organizations. Drawing from scaling CX across major streaming... more
In this Insights episode, Jochem van der Veer challenges the assumption that more data, dashboards, and AI naturally lead to better customer experience decisions. The real issue isn’t visibility - it’s the absence of shared context that gives data me... more
Gene Hong, Design Leader at Target and founder of Aperture North, brings over 25 years of experience shaping how brands translate creativity into commercial success. Leading a $770M portfolio, Gene operates at the intersection of design, business str... more
In this Insights episode, Jochem van der Veer challenges the common belief that improving customer experience requires more data, dashboards, and AI, revealing instead how a lack of shared context across teams leads to misaligned decisions. While org... more
Recent Guests
Host
Reviews
- Episode 5 is gold!
Muszę się podzielić! Ep.5: Mega inspirujący odcinek o podejściu Kanadyjskiego Czerwonego Krzyża do Customer Experience (CX), o przenikaniu się CX z Marketingiem i o budowaniu wartościowego doświadczenia dla Filantropów, którzy wspierają Czerwony Krzyż…
Absolutne złotko i miód na moje wolontariackie serducho!
Apple Podcasts5Mira Jurecka
Polanda year ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #57 |  Netherlands/Business/Marketing |
Apple Podcasts | #234 |  Sweden/Business/Marketing |
Apple Podcasts | #235 |  Hong Kong/Business/Marketing |
Apple Podcasts | #247 |  Denmark/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About The Experience Edge
What is The Experience Edge about and what kind of topics does it cover?
Covers CX strategy, journey management, and experience-led transformations across large organizations, with a focus on how to unify silos, measure and own end-to-end journeys, and balance speed with trust in regulated industries. Guests range from product leaders and UX specialists to design and CX executives, often unpacking practical frameworks for cross-functional collaboration, storytelling, and governance that help enterprise teams deliver durable customer impact. Noteworthy is the host's emphasis on turning CX into a systemic capability and highlighting how AI, data quality, and organizational design intersect with customer journeys in sectors like finance, retail, healthcare, and tech.
Where can I find podcast stats for The Experience Edge?
Rephonic provides a wide range of podcast stats for The Experience Edge. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Experience Edge and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Experience Edge get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Experience Edge, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The Experience Edge?
Rephonic provides comprehensive predictive audience data for The Experience Edge, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does The Experience Edge have?
To see how many followers or subscribers The Experience Edge has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Experience Edge?
These podcasts share a similar audience with The Experience Edge:
1. Huberman Lab
How many episodes of The Experience Edge are there?
The Experience Edge launched 2 years ago and published 78 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Experience Edge?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Experience Edge?
Rephonic pulls ratings and reviews for The Experience Edge from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The Experience Edge?
Rephonic provides full transcripts for episodes of The Experience Edge. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Experience Edge?
Recent guests on The Experience Edge include:
1. Ashana Singhania
2. Anne-Kathrine Nissen
3. Adam Towne
4. Steve Cleff
5. Suchitra Parikh
6. Charissa Riddle
7. Martha Cotton
8. Sam Stern
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.