The Experience Edge
Jochem van der VeerHosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
| Publishes | Weekly | Episodes | 87 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
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Latest Episodes
Every CX leader can point to their data. Almost none can trace how it actually becomes a business decision.
Jochem van der Veer breaks down the four-stage customer experience data lifecycle — signals, context, intelligence, and impact — that determi... more
Service design promised to connect the dots. So why are service designers inside the same company still not talking to each other?
Khayyam "Kai" Lasi is Journey Management Program Lead at Autodesk, where he's spent years scaling journey management f... more
Half of CX teams are still just running surveys. The other half stopped reporting and started operating.
Bill Staikos spent two decades in customer experience leadership at companies like American Express, BNY Mellon, and JPMorgan, and now writes th... more
Your AI agents aren't failing because the models are bad. They're failing because your data was built for humans, not machines.
Jochem has spent years working on the structural problem underneath failing enterprise AI initiatives. In this episode, ... more
Recent Guests
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Reviews
- Episode 5 is gold!
Muszę się podzielić! Ep.5: Mega inspirujący odcinek o podejściu Kanadyjskiego Czerwonego Krzyża do Customer Experience (CX), o przenikaniu się CX z Marketingiem i o budowaniu wartościowego doświadczenia dla Filantropów, którzy wspierają Czerwony Krzyż…
Absolutne złotko i miód na moje wolontariackie serducho!
Apple Podcasts5Mira Jurecka
Poland2 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #4 |  Finland/Business/Marketing |
Apple Podcasts | #103 | Finland/Business |
Talking Points
Recent interactions between the hosts and their guests.
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Frequently Asked Questions About The Experience Edge
What is The Experience Edge about and what kind of topics does it cover?
The show curates conversations with senior CX leaders and product executives who are shaping customer journeys, voice of the customer, and journey management in large organizations. Episodes frequently center on how to align data, metrics, and cross-functional teams to deliver measurable improvements in customer experience, with practical frameworks, real-world case studies, and sponsor-backed tools that help enterprises scale their CX initiatives. Notable themes include AI-enabled CX, end-to-end journey ownership, and designing for moments that matter within complex, multi-market environments. A distinctive strength lies in translating strategic CX concepts into actionable roadmaps for product, marketing, and service teams, often anchored ... more
Where can I find podcast stats for The Experience Edge?
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How many listeners does The Experience Edge get?
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What are the audience demographics for The Experience Edge?
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How many subscribers and views does The Experience Edge have?
To see how many followers or subscribers The Experience Edge has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Experience Edge?
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How many episodes of The Experience Edge are there?
The Experience Edge launched 2 years ago and published 87 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Experience Edge?
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Where can I see ratings and reviews for The Experience Edge?
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How do I access podcast episode transcripts for The Experience Edge?
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What guests have appeared on The Experience Edge?
Recent guests on The Experience Edge include:
1. Khayyam Lasi
2. Bill Staikos
3. Katie Duncan
4. Gene Hong
5. Ashana Singhania
6. Anne-Kathrine Nissen
7. Adam Towne
8. Steve Cleff
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.