The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex TurkovicThis podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating y... more
| Publishes | Weekly | Episodes | 101 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementCareersBusiness | |||
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Latest Episodes
Welcome to episode 100! I’m joined by Chuck Ganapathi, Gainsight’s new CEO, for a wide-ranging, candid conversation about where customer success is headed and what leaders should do right now.
We start with Chuck’s career through four platform eras:... more
In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start to finish. The goal? Build an internal chatbot for product and engineering that’s trained on CX call ... more
In this episode, we dig into a shift I think is non-negotiable in today’s AI-first world: you must become the director, not the doer. Inspired by Dan Martell’s framework, we explore how AI should handle the execution — while you define the outcome, s... more
After a short hiatus, Alex is back—and he’s bringing some big energy and even bigger ideas to the Digital Customer Success podcast. In this solo episode, he shares a deeply personal and practical reflection on how we can create magical, human moments... more
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Reviews
- Very informative
Thanks for the shout out on 12/3/24! This is a great podcast, and I have learned a lot! Every show offers something new!
Apple Podcasts5Sck757
United Statesa year ago - An engaging listen to help you learn and grow
I’ve been listening to the show for about a year and every episode has offered me something new to learn as a CSM. All of the guests are great and share useful wisdom. I also like the solo episodes. The show is great to stay up to date on practical digital ideas! Thanks Alex!
Apple Podcasts5Russian Learner!United Statesa year ago - The Digital Customer Success Podcast really brings CS to life!
The DCS podcast features highly engaging guests and compelling topics. The recent podcast with Annie Dean was very impressive. It provided an overview of not only the evolution of CS, but also different CS implementation strategies for companies of various sizes / stages. But, I was really blown away by Annie sharing real-world CS application for scaling AI.
Apple Podcasts5MevezichUnited States2 years ago - Inspiring + Practical
Each episode filled to the brim with big-picture insights and practical takeaways. Alex takes his guests & their ideas seriously in no-serious manner. So good!
Apple Podcasts5jamesofczarUnited States2 years ago - Practical, tactical, and relatable
Love getting to listen to Alex as he interviews fellow DCS and CS leaders from all different backgrounds! He’s so approachable and relatable, love his interview style, great guests, and even better nuggets to take away and apply in your own job.
Apple Podcasts5BrittanyhillardUnited States2 years ago
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Chart Rankings
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Apple Podcasts | #206 | United States/Business/Careers |
Apple Podcasts | #103 |  Canada/Business/Careers |
Apple Podcasts | #179 |  France/Business/Careers |
Apple Podcasts | #71 |  Finland/Business/Careers |
Apple Podcasts | #112 |  Brazil/Business/Careers |
Apple Podcasts | #149 |  Ireland/Business/Careers |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focused on enhancing Customer Experience (CX), this show examines various aspects of digital customer success in today's technological landscape. The discussions frequently cover the integration of artificial intelligence within customer success strategies, emphasizing the balance between personal interaction and automation. Each episode features expert guests who share insights drawn from their diverse experiences in industries such as technology, consulting, and customer relationship management, making it a valuable resource for professionals looking to innovate their CX practices. Notably, the conversational style fosters a community feel among listeners and encourages engagement with actionable takeaways one can apply to their own custo... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Official SaaStr Podcast: SaaS | Founders | Investors
2. [Un]Churned – The No. 1 Podcast for Customer Retention
3. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
4. All-In with Chamath, Jason, Sacks & Friedberg
5. Prof G Markets
How many episodes of this podcast are there?
this podcast launched 2 years ago and published 101 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Holly Goodliffe
2. Justin Neal
3. Talia Root
4. Brent Hildebrand
5. David Wachs
6. Michael Forney
7. Dillon Young
8. Ed Powers
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