The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex TurkovicThis podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating y... more
| Publishes | Twice monthly | Episodes | 110 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CareersBusinessManagement | |||
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Latest Episodes
Ever felt like you're talking to a wall with some of your customers? We all have that "silent segment" - those accounts that have seemingly ghosted us, showing no activity, sending no support tickets, yet potentially still showing "green" on our heal... more
This week on the DCX Podcast, I'm thrilled to chat with Kat Kenny, a true force in the digital customer experience space. Kat, known for her impactful work at Gainsight and now leading digital initiatives at Drata, shares her incredible journey from ... more
In this episode, I had the pleasure of chatting with Karessa Parish, a true veteran of the digital customer success space. If you've been grappling with how to differentiate digital CS from scaled CS, or how to build out effective self-onboarding pro... more
In this exciting episode, we catch up with the insightful Eric Mystery, who returns to share his journey into AI transformation at Zapier. Eric, a longtime expert in customer education and deeply entrenched in AI's evolution, now combines these passi... more
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Reviews
- Very informative
Thanks for the shout out on 12/3/24! This is a great podcast, and I have learned a lot! Every show offers something new!
Apple Podcasts5Sck757
United States2 years ago - An engaging listen to help you learn and grow
I’ve been listening to the show for about a year and every episode has offered me something new to learn as a CSM. All of the guests are great and share useful wisdom. I also like the solo episodes. The show is great to stay up to date on practical digital ideas! Thanks Alex!
Apple Podcasts5Russian Learner!United States2 years ago - The Digital Customer Success Podcast really brings CS to life!
The DCS podcast features highly engaging guests and compelling topics. The recent podcast with Annie Dean was very impressive. It provided an overview of not only the evolution of CS, but also different CS implementation strategies for companies of various sizes / stages. But, I was really blown away by Annie sharing real-world CS application for scaling AI.
Apple Podcasts5MevezichUnited States3 years ago - Inspiring + Practical
Each episode filled to the brim with big-picture insights and practical takeaways. Alex takes his guests & their ideas seriously in no-serious manner. So good!
Apple Podcasts5jamesofczarUnited States3 years ago - Practical, tactical, and relatable
Love getting to listen to Alex as he interviews fellow DCS and CS leaders from all different backgrounds! He’s so approachable and relatable, love his interview style, great guests, and even better nuggets to take away and apply in your own job.
Apple Podcasts5BrittanyhillardUnited States3 years ago
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Apple Podcasts | #148 |  Israel/Business/Careers |
Apple Podcasts | #165 |  Finland/Business/Careers |
Apple Podcasts | #226 |  Mexico/Business/Careers |
Apple Podcasts | #234 |  Ireland/Business/Careers |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical, practitioner-focused show about transforming customer experience through digital CX strategies, AI-enabled workflows, and scalable programs. Recent episodes emphasize culture and education as prerequisites for AI adoption, building self-serve and hybrid CX motions, and hands-on guidance for implementing AI tools, workflows, and enablement programs. Noteworthy is the blend of actionable how-tos, live tooling demos, and sponsor-driven tooling recommendations that aim to help CS teams operate at scale without losing the human touch. The show also leans into career growth within digital CX, leadership perspectives, and real-world case studies from across SaaS and service industries, making it a strong resource for practitioners see... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. [Un]Churned – The No. 1 Podcast for Customer Retention
2. The Customer Success Pro Podcast
3. On with Kara Swisher
4. My First Million
5. The a16z Show
How many episodes of this podcast are there?
this podcast launched 3 years ago and published 110 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Stephanie Blair
2. Chuck Ganapathi
3. Holly Goodliffe
4. Justin Neal
5. Talia Root
6. Brent Hildebrand
7. David Wachs
8. Michael Forney
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