The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex TurkovicThis podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating y... more
| Publishes | Weekly | Episodes | 105 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagementCareers | |||
Listen to this Podcast
Latest Episodes
Ever felt like you're constantly playing catch-up in customer experience? What if you had an AI assistant working proactively for you, around the clock? In this episode we dive deep into the game-changing potential of agentic AI, specifically highlig... more
Download your CS Claude Plugins: store.digitalcustomersuccess.com
In this episode, Alex dives into a massive shift happening right now in the AI landscape: the move from ChatGPT to Claude. It's a conversation you won't want to miss if you're navigat... more
In this episode, we tackle the ago-old question in digital customer success: how do you gracefully transition customers from ahigh-touch, one-on-one CSM relationship to a scalable self-serve digital motion?
It's a critical challenge as businesses gr... more
Today I’m joined by Stephanie Blair, Founder of Know & Flourish (knowandflourish.com/), for a practical conversation on digital career growth in Customer Success. We dig into how to build a career identity (not just a title), why experimentat... more
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Reviews
- Very informative
Thanks for the shout out on 12/3/24! This is a great podcast, and I have learned a lot! Every show offers something new!
Apple Podcasts5Sck757
United Statesa year ago - An engaging listen to help you learn and grow
I’ve been listening to the show for about a year and every episode has offered me something new to learn as a CSM. All of the guests are great and share useful wisdom. I also like the solo episodes. The show is great to stay up to date on practical digital ideas! Thanks Alex!
Apple Podcasts5Russian Learner!United States2 years ago - The Digital Customer Success Podcast really brings CS to life!
The DCS podcast features highly engaging guests and compelling topics. The recent podcast with Annie Dean was very impressive. It provided an overview of not only the evolution of CS, but also different CS implementation strategies for companies of various sizes / stages. But, I was really blown away by Annie sharing real-world CS application for scaling AI.
Apple Podcasts5MevezichUnited States2 years ago - Inspiring + Practical
Each episode filled to the brim with big-picture insights and practical takeaways. Alex takes his guests & their ideas seriously in no-serious manner. So good!
Apple Podcasts5jamesofczarUnited States2 years ago - Practical, tactical, and relatable
Love getting to listen to Alex as he interviews fellow DCS and CS leaders from all different backgrounds! He’s so approachable and relatable, love his interview style, great guests, and even better nuggets to take away and apply in your own job.
Apple Podcasts5BrittanyhillardUnited States2 years ago
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Chart Rankings
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Apple Podcasts | #89 |  Finland/Business/Careers |
Apple Podcasts | #143 |  Norway/Business/Careers |
Apple Podcasts | #184 |  Israel/Business/Careers |
Apple Podcasts | #230 |  South Africa/Business/Careers |
Apple Podcasts | #247 |  Hong Kong/Business/Careers |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The show targets Customer Experience leaders and practitioners, with a strong emphasis on building and innovating digital CS practices in SaaS environments. Episodes feature in-depth interviews with CS leaders, product and marketing professionals, and AI-focused topics, exploring self-serve motions, automation, collaboration across teams, and practical playbooks for scaling digital customer success while preserving human value. Notable strengths include actionable tactics, real-world examples, and a persistent focus on AI-enabled processes and career growth within Digital CX. This mix makes it useful for listeners seeking concrete strategies, vendor insights, and inspiration for advancing digital CS at scale.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. [Un]Churned – The No. 1 Podcast for Customer Retention
2. All-In with Chamath, Jason, Sacks & Friedberg
3. The Oprah Podcast
4. The Mel Robbins Podcast
5. Coaching Real Leaders
How many episodes of this podcast are there?
this podcast launched 3 years ago and published 105 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Stephanie Blair
2. Chuck Ganapathi
3. Holly Goodliffe
4. Justin Neal
5. Talia Root
6. Brent Hildebrand
7. David Wachs
8. Michael Forney
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.