The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex TurkovicThis podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating y... more
| Publishes | Twice monthly | Episodes | 111 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CareersBusinessManagement | |||
Listen to this Podcast
Latest Episodes
Hey, digital CX trailblazers! Ever wondered how to move beyond basic AI tasks and build a true AI "team" for your business? In Episode 110 of the DCX Podcast, I dive headfirst into the world of building managed agents in Claude. This isn't your avera... more
Ever felt like you're talking to a wall with some of your customers? We all have that "silent segment" - those accounts that have seemingly ghosted us, showing no activity, sending no support tickets, yet potentially still showing "green" on our heal... more
This week on the DCX Podcast, I'm thrilled to chat with Kat Kenny, a true force in the digital customer experience space. Kat, known for her impactful work at Gainsight and now leading digital initiatives at Drata, shares her incredible journey from ... more
In this episode, I had the pleasure of chatting with Karessa Parish, a true veteran of the digital customer success space. If you've been grappling with how to differentiate digital CS from scaled CS, or how to build out effective self-onboarding pro... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
![[Un]Churned – The No. 1 Podcast for Customer Retention](https://img.rephonic.com/artwork/unchurned.jpg?width=70&height=70&quality=95)
Recent Guests
Host
Reviews
- Very informative
Thanks for the shout out on 12/3/24! This is a great podcast, and I have learned a lot! Every show offers something new!
Apple Podcasts5Sck757
United States2 years ago - An engaging listen to help you learn and grow
I’ve been listening to the show for about a year and every episode has offered me something new to learn as a CSM. All of the guests are great and share useful wisdom. I also like the solo episodes. The show is great to stay up to date on practical digital ideas! Thanks Alex!
Apple Podcasts5Russian Learner!United States2 years ago - The Digital Customer Success Podcast really brings CS to life!
The DCS podcast features highly engaging guests and compelling topics. The recent podcast with Annie Dean was very impressive. It provided an overview of not only the evolution of CS, but also different CS implementation strategies for companies of various sizes / stages. But, I was really blown away by Annie sharing real-world CS application for scaling AI.
Apple Podcasts5MevezichUnited States3 years ago - Inspiring + Practical
Each episode filled to the brim with big-picture insights and practical takeaways. Alex takes his guests & their ideas seriously in no-serious manner. So good!
Apple Podcasts5jamesofczarUnited States3 years ago - Practical, tactical, and relatable
Love getting to listen to Alex as he interviews fellow DCS and CS leaders from all different backgrounds! He’s so approachable and relatable, love his interview style, great guests, and even better nuggets to take away and apply in your own job.
Apple Podcasts5BrittanyhillardUnited States3 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #71 |  Finland/Business/Careers |
Apple Podcasts | #126 |  Mexico/Business/Careers |
Apple Podcasts | #136 |  India/Business/Careers |
Apple Podcasts | #216 |  Netherlands/Business/Careers |
Apple Podcasts | #223 |  South Africa/Business/Careers |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical, practitioner-focused show about transforming customer experience through digital CX strategies, AI-enabled workflows, and scalable programs. Recent episodes emphasize culture and education as prerequisites for AI adoption, building self-serve and hybrid CX motions, and hands-on guidance for implementing AI tools, workflows, and enablement programs. Noteworthy is the blend of actionable how-tos, live tooling demos, and sponsor-driven tooling recommendations that aim to help CS teams operate at scale without losing the human touch. The show also leans into career growth within digital CX, leadership perspectives, and real-world case studies from across SaaS and service industries, making it a strong resource for practitioners see... more
Where can I find podcast stats for this podcast?
Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does this podcast get?
Rephonic provides a full set of podcast information for four million podcasts, including the number of listeners. View further listenership figures for this podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for this podcast?
Rephonic provides comprehensive predictive audience data for this podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does this podcast have?
To see how many followers or subscribers this podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Acquired
2. [Un]Churned – The No. 1 Podcast for Customer Retention
3. The AI Daily Brief: Artificial Intelligence News and Analysis
4. The Daily
5. Pivot
How many episodes of this podcast are there?
this podcast launched 3 years ago and published 111 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact this podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for this podcast?
Rephonic pulls ratings and reviews for this podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for this podcast?
Rephonic provides full transcripts for episodes of this podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Kat Kenny
2. Karessa Parish
3. Stephanie Blair
4. Chuck Ganapathi
5. Holly Goodliffe
6. Justin Neal
7. Talia Root
8. Brent Hildebrand
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.