The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex TurkovicThis podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating y... more
| Publishes | Weekly | Episodes | 98 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | CareersBusinessManagement | ||||
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Latest Episodes
Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simpli... more
Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex dis... more
Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especiall... more
In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been working on with the team! We also talk about my recent appearance on The Daily Standup where we talk about overcom... more
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Reviews
- Very informative
Thanks for the shout out on 12/3/24! This is a great podcast, and I have learned a lot! Every show offers something new!
Apple Podcasts5Sck757
United States10 months ago - An engaging listen to help you learn and grow
I’ve been listening to the show for about a year and every episode has offered me something new to learn as a CSM. All of the guests are great and share useful wisdom. I also like the solo episodes. The show is great to stay up to date on practical digital ideas! Thanks Alex!
Apple Podcasts5Russian Learner!United Statesa year ago - The Digital Customer Success Podcast really brings CS to life!
The DCS podcast features highly engaging guests and compelling topics. The recent podcast with Annie Dean was very impressive. It provided an overview of not only the evolution of CS, but also different CS implementation strategies for companies of various sizes / stages. But, I was really blown away by Annie sharing real-world CS application for scaling AI.
Apple Podcasts5MevezichUnited States2 years ago - Inspiring + Practical
Each episode filled to the brim with big-picture insights and practical takeaways. Alex takes his guests & their ideas seriously in no-serious manner. So good!
Apple Podcasts5jamesofczarUnited States2 years ago - Practical, tactical, and relatable
Love getting to listen to Alex as he interviews fellow DCS and CS leaders from all different backgrounds! He’s so approachable and relatable, love his interview style, great guests, and even better nuggets to take away and apply in your own job.
Apple Podcasts5BrittanyhillardUnited States2 years ago
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Chart Rankings
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Apple Podcasts | #111 |  Mexico/Business/Careers |
Apple Podcasts | #149 |  Chile/Business/Careers |
Apple Podcasts | #216 |  South Africa/Business/Careers |
Talking Points
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focusing on the evolving landscape of digital customer success, this podcast brings insight and depth through interviews with industry leaders and practitioners. Topics discussed include effective strategies for fostering digital customer engagement, innovative practices in customer success, and the increasing role of technology, particularly AI, in enhancing customer experiences. The hosts often emphasize collaboration, the simplification of practices, and the integration of human touch in digital environments, making this a valuable resource for professionals striving to improve their digital customer success practices and stay ahead of industry trends.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. [Un]Churned – The No. 1 Podcast for Customer Retention
2. The Diary Of A CEO with Steven Bartlett
3. Kaulitz Hills - Senf aus Hollywood
4. Good Hang with Amy Poehler
5. The Mel Robbins Podcast
How many episodes of this podcast are there?
this podcast launched 2 years ago and published 98 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Holly Goodliffe
2. Justin Neal
3. Talia Root
4. Brent Hildebrand
5. David Wachs
6. Michael Forney
7. Dillon Young
8. Ed Powers
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.