The Customer Success Playbook
Kevin Metzger and Roman TrebonWelcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.
Our journey began with a simple yet profound belief: that meaningful conversations can signific... more
| Publishes | Daily | Episodes | 146 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CareersTechnologyBusiness | |||
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Latest Episodes
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Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of... more
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Ready to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touc... more
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Ready to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe – author of *Punk CX* and *How to Wow* – joins Roman Trebon to deliver a masterclass on how real, a... more
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How do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorvett, we tackle the ultimate balancing act facing every organization: creating robust AI oversight ... more
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- Knowledgeable and insightful!
These guys have great ideas and insights! Really interesting content to elevate your customer service game.
Apple Podcasts5Jenni BT
United States2 years ago
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Frequently Asked Questions About The Customer Success Playbook
What is The Customer Success Playbook about and what kind of topics does it cover?
The content focuses on the multifaceted realm of customer success, offering listeners insights into industry best practices, organizational alignment, and the integration of technology, particularly AI, into customer success strategies. Episodes feature interviews with industry leaders who share their expertise on critical issues such as managing churn, utilizing customer success platforms, and engaging in proactive client interactions. With topics ranging from the fundamentals of customer success to advanced strategies, the podcast aims to equip both seasoned professionals and newcomers with practical knowledge necessary for thriving in the customer success landscape, ultimately promoting a culture of continuous improvement and learning.
Where can I find podcast stats for The Customer Success Playbook?
Rephonic provides a wide range of podcast stats for The Customer Success Playbook. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Customer Success Playbook and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Customer Success Playbook get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Customer Success Playbook, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The Customer Success Playbook?
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How many subscribers and views does The Customer Success Playbook have?
To see how many followers or subscribers The Customer Success Playbook has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Customer Success Playbook?
These podcasts share a similar audience with The Customer Success Playbook:
How many episodes of The Customer Success Playbook are there?
The Customer Success Playbook launched 2 years ago and published 146 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Customer Success Playbook?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Customer Success Playbook?
Rephonic pulls ratings and reviews for The Customer Success Playbook from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The Customer Success Playbook?
Rephonic provides full transcripts for episodes of The Customer Success Playbook. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Customer Success Playbook?
Recent guests on The Customer Success Playbook include:
1. Adrian Swinscoe
2. Gayle Gorvett
3. Jake McKee
4. John Huber
5. Kristen Nolan
6. Elizabeth Harrin
7. Katie Smith
8. Joe Di Grande
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.