The Customer Success Playbook
Kevin Metzger and Roman TrebonWelcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.
Our journey began with a simple yet profound belief: that meaningful conversations can signific... more
| Publishes | Daily | Episodes | 146 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | TechnologyCareersBusiness | ||||
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Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of... more
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Ready to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touc... more
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Ready to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe – author of *Punk CX* and *How to Wow* – joins Roman Trebon to deliver a masterclass on how real, a... more
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How do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorvett, we tackle the ultimate balancing act facing every organization: creating robust AI oversight ... more
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- Knowledgeable and insightful!
These guys have great ideas and insights! Really interesting content to elevate your customer service game.
Apple Podcasts5Jenni BT
United States2 years ago
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Apple Podcasts | #18 |  India/Business/Careers |
Apple Podcasts | #200 | India/Business |
Apple Podcasts | #219 |  Finland/Business/Careers |
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Frequently Asked Questions About The Customer Success Playbook
What is The Customer Success Playbook about and what kind of topics does it cover?
Focusing on the transformative realm of customer success, this show offers valuable insights from industry leaders who share their experiences, strategies, and best practices. Topics frequently explored include the integration of AI into customer success, effective ways to enhance customer experiences, and managing customer relationships through innovative tools and methodologies. The discussions aim to empower both newcomers and seasoned professionals, making complex concepts accessible and actionable. Each episode is designed to enrich listeners' understanding and skills in customer success, covering a wide spectrum of subjects from operational strategies to ethical considerations in technology use.
Notably, the podcast is set apart by i... more
Where can I find podcast stats for The Customer Success Playbook?
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How many listeners does The Customer Success Playbook get?
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What are the audience demographics for The Customer Success Playbook?
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How many subscribers and views does The Customer Success Playbook have?
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Which podcasts are similar to The Customer Success Playbook?
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How many episodes of The Customer Success Playbook are there?
The Customer Success Playbook launched 2 years ago and published 146 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Customer Success Playbook?
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Where can I see ratings and reviews for The Customer Success Playbook?
Rephonic pulls ratings and reviews for The Customer Success Playbook from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
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What guests have appeared on The Customer Success Playbook?
Recent guests on The Customer Success Playbook include:
1. Adrian Swinscoe
2. Gayle Gorvett
3. Jake McKee
4. John Huber
5. Kristen Nolan
6. Elizabeth Harrin
7. Katie Smith
8. Joe Di Grande
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.