The KPI Podcast
AbstraktHosted by Greg Reffner, CEO & Founder of Abstrakt. Each episode we dive into a specific KPI with our guest. Learn about why that KPI is important, what results from different strategies and tactics, and what not to do when looking to improve those metrics.
| Publishes | Monthly | Episodes | 29 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
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Latest Episodes
“AI will replace your agents” is one of the biggest lies in contact centers today.In this episode of The KPI Podcast, we sit down with Jim Iyoob, a 35-year CX veteran and Chief Customer Officer at eTech, to break down what real AI success looks like.... more
On the latest KPI Podcast, Irina Hollatz digs into what really causes tech rollouts to fail and why it's not always the vendor's fault.
Irina is the Founder of RightWFM and Host of WFM Unfiltered Podcast.
Don’t have time to listen? Here are the key t... more
We know adopting new tech, especially AI, can be daunting.
That's why we asked Jessica Lockhart, Business Intelligence Director at Jeff Coat Law Firm, to break down her process for getting teams to buy into new tech.
What she covers in this jam-pac... more
Ali Joseph is the Founder of Savvy Service Pro and has over 15 years of contact center experience.
On this episode she dives deep into operations and her specific Perform Framework that helps leaders set KPIs and improve agent performance.
Step 1: ... more
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Apple Podcasts | #157 |  Saudi Arabia/Business/Management |
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| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
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The KPI Podcast launched 2 years ago and published 29 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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