The KPI Podcast
AbstraktHosted by Greg Reffner, CEO & Founder of Abstrakt. Each episode we dive into a specific KPI with our guest. Learn about why that KPI is important, what results from different strategies and tactics, and what not to do when looking to improve those metrics.
| Publishes | Monthly | Episodes | 29 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | ManagementBusiness | ||||
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Latest Episodes
“AI will replace your agents” is one of the biggest lies in contact centers today.In this episode of The KPI Podcast, we sit down with Jim Iyoob, a 35-year CX veteran and Chief Customer Officer at eTech, to break down what real AI success looks like.... more
On the latest KPI Podcast, Irina Hollatz digs into what really causes tech rollouts to fail and why it's not always the vendor's fault.
Irina is the Founder of RightWFM and Host of WFM Unfiltered Podcast.
Don’t have time to listen? Here are the key t... more
We know adopting new tech, especially AI, can be daunting.
That's why we asked Jessica Lockhart, Business Intelligence Director at Jeff Coat Law Firm, to break down her process for getting teams to buy into new tech.
What she covers in this jam-pac... more
Ali Joseph is the Founder of Savvy Service Pro and has over 15 years of contact center experience.
On this episode she dives deep into operations and her specific Perform Framework that helps leaders set KPIs and improve agent performance.
Step 1: ... more
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Apple Podcasts | #192 |  Israel/Business/Management |
Apple Podcasts | #228 |  Saudi Arabia/Business/Management |
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Frequently Asked Questions About The KPI Podcast
What is The KPI Podcast about and what kind of topics does it cover?
Focused on key performance indicators (KPIs) in business management, the episodes feature discussions on various metrics relevant to operational efficiency, customer experience, and technology adoption. Guests typically include industry professionals who share insights on best practices and common pitfalls associated with the KPIs they specialize in. The podcast stands out by not only explaining the significance of each KPI but also offering actionable strategies and stories from the field, making it valuable for listeners who want to improve metrics in their organizations.
Noteworthy topics discussed include AI integration in contact centers, compliance in debt collection, employee performance management, and technology implementation iss... more
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How many listeners does The KPI Podcast get?
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What are the audience demographics for The KPI Podcast?
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How many subscribers and views does The KPI Podcast have?
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Which podcasts are similar to The KPI Podcast?
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How many episodes of The KPI Podcast are there?
The KPI Podcast launched 2 years ago and published 29 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The KPI Podcast?
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Where can I see ratings and reviews for The KPI Podcast?
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What guests have appeared on The KPI Podcast?
Recent guests on The KPI Podcast include:
1. Jim Iyoob
2. Irina Hollatz
3. Jessica Lockhart
4. Scott Hamilton
5. Tonia Brown
6. Adam Saad
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.