The Contact Center Gurus
Jessica VossThe Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
| Publishes | Monthly | Episodes | 33 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementTechnologyBusiness | |||
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Latest Episodes
Every contact center has an AI graveyard. Failed chatbots. Pilots that never scaled. The root cause is almost never the technology — it's a lack of AI readiness, unclear use cases, and AI that was built to respond rather than resolve.
In Episode 5 o... more
The BPO industry is splitting in two — commodity providers heading toward irrelevance, and transformation partners capturing all the growth.
In this episode, Darren Prine sits down with Siddharth Victor, SVP & Head of Support Services at Movate, to ... more
Most healthcare contact centers have tried chatbots and been burned. But what's possible today with AI agents is dramatically different.
In this episode, Darren Prine sits down with Rebecca Clyde, Co-Founder and CEO of Botco.ai, to break down what A... more
Jim Murphy didn't start out building contact centers. He started with a pager business out of a college apartment in the San Fernando Valley. Then the 1994 Northridge earthquake flooded his inventory, FEMA sent a $2,000 check, and a business mentor t... more
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- Worth a listen
Great show if you want to dig deep with industry leaders. They have a number of great executives on their roster
Apple Podcasts5OMc_
United States5 years ago
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Apple Podcasts | #236 |  Singapore/Business/Management |
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Frequently Asked Questions About The Contact Center Gurus
What is The Contact Center Gurus about and what kind of topics does it cover?
Across episodes, the show centers on practical CX transformation, AI adoption, and platform consolidation for contact centers. Key threads include moving from headcount-based contracts to outcome-driven models, deploying AI responsibly in regulated environments, and unifying knowledge management and operations to improve agent productivity and customer outcomes. Guests range from AI orchestration and KM experts to CX leaders, with a strong emphasis on governance, data quality, and measurable ROI. The format often features real-world case studies, governance guidance, and pragmatic steps for buyers and operators to modernize tech stacks without sacrificing customer experience. A notable trait is translating complex AI and orchestration conce... more
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How many episodes of The Contact Center Gurus are there?
The Contact Center Gurus launched 5 years ago and published 33 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on The Contact Center Gurus?
Recent guests on The Contact Center Gurus include:
1. Siddharth Victor
2. Rebecca Clyde
3. Jim Murphy
4. Wayne Butterfield
5. Adam Fenwick
6. Tyler Dixon
7. Dan O'Connell
8. Jim Iyoob
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.