The Contact Center Gurus
Jessica VossThe Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
| Publishes | Twice monthly | Episodes | 25 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnologyManagement | |||
Listen to this Podcast
Latest Episodes
Can analytics turn your contact center from a cost center into a driver of revenue and loyalty?
In this conversation, Darren Prine and Jim Iyoob explore the new era of QA, one that’s powered by AI, data, and predictive insights.
In this episode, yo... more
What happens when AI meets the human side of customer experience?
In this episode, we discuss:
How to break down silos across voice, email, chat, and social
Where AI is making the biggest impact today (agent assist, routing, analytics)
Why balanc... more
Host: Darren Prine
Guests: Brad Garner & Aaron Symbolik (Krista)
What can AI really do for enterprises right now? Spoiler: it’s far more than chatbots and hype. In this episode, we dive into real-world wins, missed opportunities, and why leaders can... more
Guest:
Martin Hobratschk, CEO of Cognita Knowledge Management
Host:
Darren Prine, Cloud Tech Gurus
Episode Overview
Knowledge management is often overlooked — or worse, misunderstood. Many companies think a SharePoint folder or Google Docs library ... more
Key Facts
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Reviews
- Worth a listen
Great show if you want to dig deep with industry leaders. They have a number of great executives on their roster
Apple Podcasts5OMc_
United States4 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #230 |  India/Business/Management |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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Which podcasts are similar to The Contact Center Gurus?
These podcasts share a similar audience with The Contact Center Gurus:
1. All-In with Chamath, Jason, Sacks & Friedberg
2. Crime Junkie
3. Dateline NBC
How many episodes of The Contact Center Gurus are there?
The Contact Center Gurus launched 4 years ago and published 25 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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