The Angus & Pete Show CX Podcast
The Angus & Pete ShowThe Ultimate Podcast for Call Center, Contact Center & Customer Experience Professionals. Looking to stay ahead in the world of call centers, contact centers, and customer experience (CX)? Join industry veterans Angus Peacey and Pete Brown as they dive deep into the technology supply and buy chain that powers customer engagement and service. From CX software vendors to resellers, analysts, consult... more
| Publishes | Weekly | Episodes | 37 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyManagementBusiness | |||
Listen to this Podcast
Latest Episodes
Welcome back to The Angus and Pete Show for Series 2.
Angus and Pete tackle "A is for Adoption" in this episode. Everyone's building or buying contact center tech, but driving user adoption is the hard part. They discuss why many deployments fail: i... more
In this recap, Angus and Pete look at the real story behind AI in the world of customer engagement. They discuss a study that found AI isn’t taking jobs but is creating new tasks for workers. The conversation also covers how AI is changing the way we... more
In this recap of season one, Angus and Pete explore why a seemingly perfect sales proposal can get rejected at the final hurdle: the boardroom. They discuss the common pitfalls sellers face and offer a guide on how to equip your internal champions to... more
We revisit our conversations on customer engagement, CX, and industry analysts. We focus the first of our CX Insider guests, Steve, a former Gartner analyst. He shared his views on the real purpose of analysts, the work behind Magic Quadrants, and ho... more
Reviews
- Entertaining & Educational
It’s not often that you meet someone that can deep-dive industry knowledge & supporting technology yet can be an entertaining story teller as well. This pair are genuinely knowledgable, experienced and easy to listen to. Luv yer work!
Apple Podcasts5Luke @ Buckinghamshire, UK
United Kingdoma year ago - Very relevant to our industry.
Easy listening and covers questions that don’t get asked enough in our industry
Apple Podcasts5JoeP300United Kingdoma year ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #59 | United Kingdom/Business/Management |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
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The Angus & Pete Show CX Podcast launched a year ago and published 37 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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