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Tell Me Something Good About Retail

Bob Phibbs, The Retail Doc
Retail
Salesrx
Amazon
Piano
Memorize Internalize Personalize
Democracy
Hallmark Business Connections
Retail Experience
Extreme Meetings
Franchising
Resale
Automotive Retail
Social Media Marketing
Brand Building
Attention and Trust
Leadership
Layoffs
Retail (industry)
Green Stamps
Personalization

Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!

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Artwork for Tell Me Something Good About Retail

Latest Episodes

In this deeply personal solo episode, Bob Phibbs tells the story of his mother’s old Kohler & Campbell piano-a possession worth perhaps $100 at an estate sale, but carrying a lifetime of meaning. Through memories of Depression-era thrift, S&H Green S... more

Retail futurist Doug Stephens is the founder of Retail Prophet and author of The Future of Competitive Advantage. The conversation explores a bigger question: what happens to business when the social systems it depends on begin to fail? Doug argues t... more

YouTube

Brian Travilla with OffScript returns to discuss his evolution from retail leader to Amazon executive—and what happened when that chapter abruptly ended.

In this episode, Brian shares:

• His transition from traditional retail (Petco) to Amazon’s lo... more

This episode explores how social media is changing the way people choose where to buy long before they ever walk into a store. Bob talks with Russell Richardson, better known as Russ Flips Whips, about his path from washing cars at 15 to becoming a t... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
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Recent Guests

Doug Stephens
Founder of Retail Prophet, Futurist author
Retail Prophet
Episode: When Low Prices Backfire
Brian Travilla
Founder of OffScript Coaching; former leader at Petco and Amazon
OffScript Coaching / Petco / Amazon
Episode: Losing the Job, Keeping the Purpose
Russell Richardson
Sales trainer and car sales influencer known online as Russ Flips Whips
Independent (works with multiple dealerships)
Episode: Russ Flips Whips on Turning Views Into Sales
Mackenzi Farquer
Founder and owner of Lockwood
Lockwood
Episode: How Lockwood Built Retail Magic
Rachel Thomas
Representative from Faire
Faire
Episode: How Lockwood Built Retail Magic
John Elder Robison
Automotive restorer, best-selling author on neurodiversity
Robison Service; Springfield Automotive Complex
Episode: Community Beats Cheap Every Time Episode: 140
Tyler Gordon
co-CEO of Basecamp Franchising, behind Uptown Cheapskate and Kid2Kid
Basecamp Franchising
Episode: Scaling Resale with Franchising
Brian Walter
Celebrated professional speaker, Cavett Award winner
Extreme Meetings / SalesRx / Sticky Training
Episode: From Wiener Hats To Wisdom
Rebecca Weirda
Owner of Leigh's Fashions, luxury women's specialty store
Leigh's Fashions
Episode: From Flat Sales to Record Breaking

Host

Bob Phibbs
Host of the show; noted expert in experiential and retail strategy with affiliations to Retail Doctor and related consulting practices.

Reviews

4.8 out of 5 stars from 35 ratings
  • SO enjoyed the Jim Fielding Episode

    This is such a refreshing episode, and podcast in general. I appreciated the balance of candor and optimism.

    Apple Podcasts
    5
    BekkiCait
    Canadaa year ago
  • The true champion of Experiential Retail

    Bob finds the right guests and topics that entertain and educate. I was very lucky to be a guest and look forward to every episode.

    Apple Podcasts
    5
    jimmydf
    United States2 years ago
  • Informative and entertaining!

    Not only was the episode with Nolan Wheeler informative, but also entertaining! You two were great together. Nothing beats listening to genuine people who care about the industry.

    Apple Podcasts
    5
    Retail1045
    Canada3 years ago
  • Great Content

    Bob is a great host who guides a content rich and entertaining discussion.

    Apple Podcasts
    5
    Shep Hyken
    United States3 years ago
  • The Retail Doc knows his stuff!

    Guest Richard Shapiro on "Creating Human Connection" said "My father viewed his store as an extension of his home" where every customer was welcomed as a person first and a customer second. This resonated with me, as I worked retail for a long time.

    This is typical of Bob's viewpoint and it shows in his guests. The most successful retailers make their customers feel important - they make them feel that they really want to improve (customers') lives.

    Apple Podcasts
    5
    Mike GMK
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise candid, balanced discussions and actionable takeaways for retailers.
Guests are described as insightful and the host as knowledgeable and engaging.
Episodes are seen as informative and entertaining for retail professionals.

Talking Points

Recent interactions between the hosts and their guests.

When Low Prices Backfire
Q: Does that make sense?
The discussion emphasizes that the real problem isn't capitalism itself but the way power, trust, and fairness have evolved, leading to a sense of disenfranchisement that fuels identity politics; the key takeaway is that restoring trust and fairness within the economy can stabilize both democracy and business.
How Lockwood Built Retail Magic
Q: Tell me for those who don't know, what is Faire?
Faire is an online wholesale platform that connects retailers with hundreds of thousands of brands globally, helping them discover products, streamline operations, and reduce financial risk, especially for independent retailers.
From Flat Sales to Record Breaking
Q: What role does training play in your success?
Training is central: Rebecca personally trains every employee using SalesRx content to ensure consistent messaging and service, complemented by a culture that hires for attitude and maintains high standards, which keeps the customer experience aligned and thriving.
From Flat Sales to Record Breaking
Q: What happened in June and how did you recover?
Sales were down and energy felt flat; Rebecca describes a leadership moment where she confronted the team, reset expectations, and re-invested in staff while increasing training and standards, which contributed to a dramatic rebound in July and beyond.
From Flat Sales to Record Breaking
Q: Tell us a little bit about Leigh's and the kind of woman you dress and the brands you carry.
Rebecca explains Leigh's as a large, 13,000-square-foot store that offers a broad mix—from contemporary to designer labels—with a focus on giving each customer a personalized, high-level experience that makes them feel special. The business emphasizes a strong service culture and curated assortments rather than chasing the lowest price.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
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Age Range
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Social Media Reach

Frequently Asked Questions About Tell Me Something Good About Retail

What is Tell Me Something Good About Retail about and what kind of topics does it cover?

Shows a strong focus on real-world retail resilience, leadership, and practical, actionable tactics for brick-and-mortar and independent retailers. Topics commonly center on customer experience, merchandising, franchising and growth, social-media-powered selling, and the evolving retail tech stack. Noteworthy traits include a consistent emphasis on authentic, human-centric retail, community building, and examples from high-end to discount formats, often featuring practitioners and industry leaders who share hands-on lessons. The format tends to mix strategic perspectives with tactical steps your audience can apply, making it appealing to owners, operators, and marketing leaders looking to improve store performance and customer engagement.

Where can I find podcast stats for Tell Me Something Good About Retail?

Rephonic provides a wide range of podcast stats for Tell Me Something Good About Retail. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Tell Me Something Good About Retail and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Tell Me Something Good About Retail get?

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What are the audience demographics for Tell Me Something Good About Retail?

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How many subscribers and views does Tell Me Something Good About Retail have?

To see how many followers or subscribers Tell Me Something Good About Retail has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Tell Me Something Good About Retail?

These podcasts share a similar audience with Tell Me Something Good About Retail:

1. Savvy Shopkeeper Retail Podcast
2. Boutique Chat
3. The Modern Retail Podcast
4. How I Built This with Guy Raz
5. The Mel Robbins Podcast

How many episodes of Tell Me Something Good About Retail are there?

Tell Me Something Good About Retail launched 8 years ago and published 145 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Tell Me Something Good About Retail?

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What guests have appeared on Tell Me Something Good About Retail?

Recent guests on Tell Me Something Good About Retail include:

1. Doug Stephens
2. Brian Travilla
3. Russell Richardson
4. Mackenzi Farquer
5. Rachel Thomas
6. John Elder Robison
7. Tyler Gordon
8. Brian Walter

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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