Support Heroes by Kaizo
KaizoSupport Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough i... more
| Publishes | Weekly | Episodes | 39 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Categories | BusinessCareersManagement | ||||
Listen to this Podcast
Latest Episodes
In this episode, Dutta summarizes what has been happening in the customer service industry, how you can go about setting expectations with your customers, and how businesses can leverage data to upscale the quality of their customer support services.... more
In this episode, Dominik Blattner — Chief Product and Tech Officer at Kaizo tells about his road towards founding Kaizo and leveraging gamification to help customer success heroes upscale their performance. With solid start-up experience up his sleev... more
In this episode, John Riordan - Director of Support at Shopify translates his lessons from almost 20 years of remote work experience, 15 of which were spent in remote customer service. Shopify being a fully remote company has enabled John to fully ex... more
In this episode, Zoe Koven - Senior Director of Innovation & Customer Advocacy at Zendesk, offers her advice and guidance on change management in customer service. In order to improve any department, change must take place. Managing that change succe... more
In this episode, Darren Chait - Co-Founder and COO of Hugo, shares how video support and proactive tech skyrocketed their CSAT. Learn how the team implemented Zoom calls and pre-recorded instructional videos to create meaningful customer interactions... more
In this conversation, Virag Pohl - Customer Care Agent at simplesurance, shares some customer service best practices she learned while working in the insurance industry. Motivating customers through lengthy processes and explaining complicated terms ... more
In this episode, Matt Dale- VP of Support at Illuminate Education, Inc. and Jaala Seifipour- Head Of Support at 'nuffsaid, provide advice and best practices to support departments acquiring a new team (acquirers) and those being acquired (acquirees).... more
In this episode, Lilith Antunovic - Customer Experience Manager at Rentman, shares her lessons learned from introducing a support ticket classification or ticket tagging system. Here you can find some pointers on how to get started, best practices to... more
Key Facts
Reviews
- An excellent resource for Customer Support leaders!
I’ve been really enjoying the Support Heroes by Kaizo podcast. The host Sebastian’s interview style and natural curiosity lead the conversation nicely along, and the varied roster of guests provide insight from their experiences.
I’ve been in Customer Support for more than 10 years, yet I found applicable insights from the guests in every episode. If you’re too busy to listen to the episodes, Kaizo’s website has a great overview of the key points of each episode.
I’d rank this with the excel... more
Apple Podcasts5mdale7
United States5 years ago - Great podcast!
Loved it
Apple Podcasts5Tep123344556778
United Kingdom5 years ago - Great podcast
Interesting insights from really cool people in the business
Apple Podcasts5TheOppositesCollide
Netherlands5 years ago - Awesome podcast - lookin fwd to the next episodes
Awesome podcast - lookin fwd to the next episodes
Apple Podcasts5Naulboy
Ireland5 years ago - Amazing
Really interesting and informative! I like the interviewer’s voice
Apple Podcasts5angysun
Austria5 years ago - Awesome insights!
Interesting stories from support leaders. Enjoyed it a lot!
Apple Podcasts5Vika_199999Netherlands5 years ago - Finally a show with ptlractical insights
Great quality, valuable insights, easily to follow the conversation, engaging to learn more. Top!
Apple Podcasts5chrisauwiAustria5 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #15 |  Ukraine/Business/Management |
Apple Podcasts | #137 | Ukraine/Business |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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How many episodes of Support Heroes by Kaizo are there?
Support Heroes by Kaizo launched 5 years ago and published 39 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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