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Artwork for Subscription Stories: True Tales from the Trenches

Subscription Stories: True Tales from the Trenches

Robbie Kellman Baxter
Subscription Models
Service-First Product Leadership
Customer Value
Loyalty Programs
Customer Success
Pricing Strategy
Consumer Behavior
Membership Economy
Ford
Playstation
Membership Models
Personalization
Customer Retention
Marketing Strategy
Subscription Pricing
B2B Saas
CFO Role
Leadership Development
Subscription Model
Covid-19

Subscription models are crazy powerful. Savvy small companies can easily deploy them to knock huge Goliaths off kilter. We’ve seen it in entertainment, software, hardware, news, retail, hospitality—the list goes on. In her podcast series, Robbie Kellman Baxter interviews the leaders of this revolution about how they’re using subscription pricing and membership models to redefine the biggest indust... more

PublishesTwice monthlyEpisodes94Founded5 years ago
Categories
BusinessEntrepreneurshipManagement

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Artwork for Subscription Stories: True Tales from the Trenches

Latest Episodes

Many of my guests on the podcast have built and skilled large membership and subscription businesses with big teams of specialists and sophisticated software to support their efforts.

But what if the team is just you?

Mike Morrison, launched the Me... more

What do you do when powerful tailwinds change to headwinds as you're growing your business?

Many Membership Economy businesses have struggled to keep up momentum in the past few years as the golden era of growth has evolved to a bottom line era.

Tod... more

Today we're talking about sustainability.

Where do the circular economy and the membership economy intersect, and how can both be applied to tread more lightly and produce less waste?

These questions have been at the center of the work of my guest,... more

Zumba is a phenomenon. Since its founding in 2001, the addictive fitness dance program with a Latin beat has taken the world by storm.

As of 2022, the company claimed 15 million people taking Zumba classes weekly at 200,000 locations in over 180 cou... more

Key Facts

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Podcast Host

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Recent Guests

Mike Morrison
Founder of the Membership Academy and host of the Membership Geeks Podcast
Membership Geeks
Episode: Launching and Scaling Subscriptions as a Solopreneur with Mike Morrison of Membership Geeks
E-Lin Tan
Global Head of BlueMovement at Bosch
Bosch
Episode: Subscription Intrapreneurship with Bosch BlueMovement’s E-Lin Tan
Patrick Hypscher
Circular business strategist, product as a service expert
Circularity FM
Episode: Is the Future of Subscriptions Circular? A Conversation with Patrick Hypscher of Circularity.fm
Yael Dornbusch
Chief Subscription Officer at Zumba
Zumba
Episode: How Zumba Balances Instructor and Consumer Subscriptions with Yael Dornbusch, Zumba’s Chief Subscription Officer
Dr. Joseph Michelli
Psychologist and author focused on customer engagement and service excellence.
Episode: The One Medical Story with Dr. Joseph Michelli, the Author of All Business is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer Engagement
Dave Whorton
Founder of the Tugboat Institute and author of "Another Way: Building Companies That Last and Last and Last"
Tugboat Institute
Episode: Building Evergreen Companies with Dave Whorton, Founder of the Tugboat Institute and Author of Another Way: Building Companies that Last…and Last…and Last
Mark Garrett
Former CFO of Adobe, architect of Adobe's transition to subscription model
Adobe
Episode: A Behind-The-Scenes Look at Adobe’s Journey to Subscriptions with Mark Garrett, the CFO Who Architected That Transformation
Adam Mayer
SVP of Monetization at Chess.com
Chess.com
Episode: How to Build a Strong Subscription Business While Maintaining a Compelling Free Tier with Chess.com CRO Adam Mayer
Matt Lindsay
Founding partner of Mather Economics, specializing in subscription pricing strategies.
Mather Economics
Episode: Controversial Topics in Subscription Pricing with Mather CEO Matt Lindsay

Host

Robbie Kellman Baxter
Host of Subscription Stories with extensive experience in subscription-based business models and customer engagement strategies, Robbie Kellman Baxter focuses on how organizations implement subscription practices to drive growth.

Reviews

5.0 out of 5 stars from 153 ratings
  • Must-listen for subscription executives

    If you want to learn understand how to succeed in subscription space, this is the podcast for you! Fascinating stories from top executives in the trenches.

    Apple Podcasts
    5
    DaHog75
    United States8 months ago
  • Engaging and savvy content

    Take a listen. I learn with every podcast and in a fun, authentic voice!

    Apple Podcasts
    5
    choyberg
    United States8 months ago
  • Cutting edge and current

    Everything you need to know about the growing subscription industry! Robbie delivers the best info.

    Apple Podcasts
    5
    NHarhut
    United Statesa year ago
  • Informative

    So far it is exactly as advertised - real-world stories from people whose business is subscriptions. I’m finding it useful.

    Apple Podcasts
    5
    Actiondank
    United Kingdom2 years ago
  • So good I listen to them again and again

    RBK’s podcasts are relevant, to the point, clear and easy to listen to. RBK doesn’t waste time with chatter and idle talk and gets straight into what is important and so covers a lot of material in each podcast. Every podcast has something in it for everyone, even if just small reminders. Subscriptions is such a huge area with so many nuances; listening to these podcasts, even when listening to the same one for the 5th time, reveal new ideas and cement previous ones. This is the single most valu... more

    Apple Podcasts
    5
    FeedXL
    New Zealand2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the diverse guest lineup and the unique perspectives they bring to the podcast.
There are mentions of the strong value in actionable strategies and case studies presented in each episode.
Listeners praise the show for its practical insights and engaging discussions with top industry experts.
The host's interviewing style is frequently commended for being conversational and approachable, which enhances the listener experience.
Many reviews highlight the depth of knowledge shared, particularly around subscription models and their applications.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Launching and Scaling Subscriptions as a Solopreneur with Mike Morrison of Membership Geeks
Q: How do you define success for members, especially those who might not want an exit strategy?
Many members prioritize lifestyle and fulfillment over aggressive growth or financial exit strategies, valuing flexibility and community.
Launching and Scaling Subscriptions as a Solopreneur with Mike Morrison of Membership Geeks
Q: What kind of infrastructure support staff, budget, should somebody expect?
Most solopreneurs can start their membership with minimal upfront costs, using platforms that are user-friendly and cost-effective.
Launching and Scaling Subscriptions as a Solopreneur with Mike Morrison of Membership Geeks
Q: Where do they start if somebody wants to start a membership?
Start with building an audience to validate the idea and connect with potential members.
Subscription Intrapreneurship with Bosch BlueMovement’s E-Lin Tan
Q: How do you navigate driving change in new business models within Bosch?
I call myself an intrapreneur, bridging innovative ideas with corporate strategy and gaining internal support.
How Zumba Balances Instructor and Consumer Subscriptions with Yael Dornbusch, Zumba’s Chief Subscription Officer
Q: Why did it take so long?
We had to ensure we weren't competing with our own instructors while launching the at-home app.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This podcast focuses on subscription models and their transformative impact across various industries, showcasing the stories of leaders and innovators who are redefining traditional business practices. Emphasizing the power of recurring revenue, it covers a wide array of topics from the circular economy and sustainability to consumer behavior and digital transformation. Unique in its approach, the podcast positions itself not just as a knowledge-sharing platform but as a community where insights from top-tier professionals illuminate the intricacies of subscription economy strategies, sparking discussions on best practices and innovative solutions.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Membership Geeks Podcast with Mike Morrison

How many episodes of this podcast are there?

this podcast launched 5 years ago and published 94 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Mike Morrison
2. E-Lin Tan
3. Patrick Hypscher
4. Yael Dornbusch
5. Dr. Joseph Michelli
6. Dave Whorton
7. Mark Garrett
8. Adam Mayer

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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