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SSONext

SSON
Shared Services
Generative AI
Global Business Services
IRS Modernization
Digital Transformation
Electronic Filing
API Usage
Customer Experience
Data Protection
Identity Management
Order To Cash
Talent Management
Employee Engagement
AI Implementation
Taxpayer First Act
Inflation Reduction Act
1099 Forms
Automation
Change Management
Siemens GBS

Examining simplification, standardization & centralization to create value.

PublishesTwice monthlyEpisodes100Founded9 years ago
Number of ListenersCategory
Business

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Latest Episodes

AI is something that is truly transforming global business services, in particular Agentic AI, and there is an incredible amount of discussion around the right and wrong way to use it and implement it within GBS.

Two of the topics we hear the most... more

2025 is an era of transformation for Global Business Services. Whether it's operating model transformation, process transformation, or digital transformation, expectations are high. We expect these initiatives to dramatically reduce operating costs, ... more

This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportun... more

This episode is the 2nd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportun... more

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Recent Guests

Doug Shannon
Visionary leader in intelligent automation and AI
Episode: The Great AI Debate: Point vs. Platform, Buy vs. Build
Christophe Martel
CEO of Fount Global and data and process expert
Fount Global
Episode: Why Friction Data May Be Blocking Your AI Transformation
Lorena Espinosa
O2C Value Creation Consultant with over 20 years of leadership experience in order to cash global business services
Mars
Episode: Exploring GBS Careers: Part Three
CK Taneja
SVP for Transformation, Innovation and Enterprise Resiliency with over 29 years in Shared Services
Northern Trust Corporation
Episode: Exploring GBS Careers: Part Three
Adam Holmes
SVP Head of Strategic Operations and Global Communications at Publicis Resources
Publicis Resources
Episode: Exploring GBS Careers: Part Two
Carolina Okrongli
Chief of Staff for Nokia Business Services
Nokia
Episode: Exploring GBS Careers: Part Two
Kendra Lovitt
Director of Relationship Management and Governance at McKesson GBS
McKesson GBS
Episode: Exploring GBS Careers: Part One
Kiran Mann
Chief Executive Officer for Consolidated Group of Brars
Brar
Episode: Exploring GBS Careers: Part One
Priyanka Grover
Go-to-market lead for Receivables Automation at FIS, with over 15 years of experience in financial services and fintech, focusing on optimizing business outcomes through technology and standardization.
FIS
Episode: Taking Your Organization from Cost to Profit Center in 2025

Host

Sally Fletcher
Global Managing Editor at SSON, and has served as Head of Editorial for SSON Digital and Host of SSONext.

Reviews

5.0 out of 5 stars from 30 ratings
  • Account Executive

    Very informative and insightful!

    Apple Podcasts
    5
    WenC128
    United States3 years ago
  • So much information and insight!

    I find these podcasts incredibly informative and break down real issues and challenges we are all facing.

    Apple Podcasts
    5
    GBSReader
    United States3 years ago
  • Excellent

    Very useful and informative.

    Apple Podcasts
    5
    JenDoCa
    United Kingdom3 years ago
  • Highly authoritative insights.

    Essential for shared services professionals and execs/startups looking to build efficiency into their growing businesses.

    Apple Podcasts
    5
    Hwfletcher97
    United Kingdom3 years ago
  • Highly Recommend

    Very knowledgeable and insightful podcast, well worth a listen!

    Apple Podcasts
    5
    Wrightt98
    United Kingdom3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Good RPA and automation podcast.
Essential for shared services professionals and execs/startups looking to build efficiency into their growing businesses.
Incredible GBS Career Insight!
Very informative and insightful!
Highly authoritative insights.

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

The Great AI Debate: Point vs. Platform, Buy vs. Build
Q: What is a hybrid approach in AI implementation?
A hybrid approach combines automation with AI to optimize existing processes and gradually integrate higher-level AI capabilities.
The Great AI Debate: Point vs. Platform, Buy vs. Build
Q: What is the key to integrating service excellence in shared services?
Integrating tools and ensuring a seamless experience across functions and departments is critical for service excellence.
The Great AI Debate: Point vs. Platform, Buy vs. Build
Q: How does the speed of AI innovation impact companies' willingness to invest?
The rapid innovation cycle creates hesitancy in investment as organizations fear obsolescence before achieving ROI.
The Great AI Debate: Point vs. Platform, Buy vs. Build
Q: What risks do companies face from vendor lock-in when buying platform solutions?
Companies risk being stuck with vendors if they don't inquire about migration options and adaptability as business needs change.
The Great AI Debate: Point vs. Platform, Buy vs. Build
Q: How should organizations decide whether to buy a solution or build one based on their long-term business strategy?
Companies need to evaluate their strengths and market position to determine whether to buy, build, partner, or acquire solutions, and understand their internal capabilities and market dynamics.

Audience Metrics

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Frequently Asked Questions About SSONext

What is SSONext about and what kind of topics does it cover?

Focusing on the evolving landscape of Global Business Services (GBS), the content covers a wide array of topics such as artificial intelligence, digital transformation, career development, and operational efficiency. Each episode features insightful discussions with industry leaders who share experiences and strategies for overcoming challenges in the field, including managing change and optimizing processes. The podcast's exploration of trends and best practices in shared services, combined with the depth of expert perspectives, helps listeners gain a comprehensive understanding of how to adapt to and thrive in a rapidly changing business environment.

What stands out is the podcast's commitment to examining career pathways in GBS, offerin... more

Where can I find podcast stats for SSONext?

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What are the audience demographics for SSONext?

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How many subscribers and views does SSONext have?

To see how many followers or subscribers SSONext has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to SSONext?

These podcasts share a similar audience with SSONext:

1. HBR IdeaCast

How many episodes of SSONext are there?

SSONext launched 9 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact SSONext?

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What guests have appeared on SSONext?

Recent guests on SSONext include:

1. Doug Shannon
2. Christophe Martel
3. Lorena Espinosa
4. CK Taneja
5. Adam Holmes
6. Carolina Okrongli
7. Kendra Lovitt
8. Kiran Mann

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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