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Seconds Count

Seconds Count
Northern Ireland Ambulance Service
Peer Support
Northern Ireland
Retirement Association
Hazardous Area Response Team (HART)
Out-Of-Hospital Cardiac Arrest
Cardiopulmonary Resuscitation
Health Care Professions Council
Helicopter Emergency Medical Service (HEMS)
Paramedics
Ulster University
Hospital At Home
Co-Production
Covid-19
Workforce
Heart Attack (myocardial Infarction)
GP Training Scheme
Emergency Medical Dispatchers
Enniskillen, United Kingdom
Belfast, United Kingdom

The Northern Ireland Ambulance Service Official Podcast. Let us take you behind the scenes of the Northern Ireland Ambulance Service as we share real stories, expert insights, and important conversations about saving lives, supporting communities, and shaping the future of emergency care.

PublishesWeeklyEpisodes16Founded8 months ago
Number of ListenersCategories
Health & FitnessMedicine

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Artwork for Seconds Count

Latest Episodes

In this episode of Seconds Count, we speak to Heather Sharpe, Assistant Director of Emergency Preparedness, Resilience and Response (EPRR) at the Northern Ireland Ambulance Service, about her remarkable career spanning more than three decades.Heather... more

In this episode of Seconds Count, we speak to Sean Kelly, Clinical Training Manager at the Northern Ireland Ambulance Service, about the vital role education and training play in preparing our frontline staff to deliver safe, effective patient care.S... more

In this episode of Seconds Count, we speak to Florence Milliken, Professional Liaison Consultant, from the Health and Care Professions Council (HCPC), about the vital role the HCPC plays in regulating health and care professionals and protecting the ... more

In this episode of Seconds Count, we speak to Neil Gillan, Service User Lead and George Bell, Chair of Partnership Forum, about the importance of listening to patients, families and communities to help shape ambulance services.

They discuss how feed... more

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Recent Guests

Heather Sharpe
Assistant Director for Emergency Preparedness, Resilience and Response (EPRR)
Northern Ireland Ambulance Service
Episode: Standing on the Shoulders of Giants
Sean Kelly
Clinical Education Manager
Northern Ireland Ambulance Service
Episode: The Journey to the Frontline…and Beyond
Florence Milliken
Representative of the Health Care Professions Council (HCPC)
HCPC
Episode: Safe Hands, Trusted Care
Neil Gillan
Service User Lead for NIAS
Northern Ireland Ambulance Service
Episode: Nothing About Us Without Us
George Bell
Chair of the Partnership Forum
NIAS Partnership Forum
Episode: Nothing About Us Without Us
Michael Allen
Communities Resuscitation Lead
Northern Ireland Ambulance Service
Episode: Get Down. Hands On. Save a Life. (Why CPR is Important)
Sean McCluskey
Guest on the show discussing Men's Mental Health Week
Episode: Men's Health Week with Sean McCluskey
Karl Bloomer
Lead for Alternative Care Pathways at NIAS
Northern Ireland Ambulance Service
Episode: Alternatives To The Emergency Department
Sam McGowan
HART team leader
Northern Ireland Ambulance Service
Episode: It's All About HART

Hosts

John McPoland
Host of the podcast series; long-time NIAS staff member with leadership and frontline experience.
Sean McCluskey
Parademic and guest-host contributing expert insights on peer support and mental health within EMS.

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Talking Points

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The Journey to the Frontline…and Beyond
Q: What qualities are most important in aspiring staff, especially ACAs and EMTs?
Interpersonal skills and the ability to put patients at ease are essential, followed by solid knowledge and the capacity to communicate effectively; the human touch often matters as much as technical skills.
The Journey to the Frontline…and Beyond
Q: How has training evolved since you joined the service, and what is your vision for its future?
Training has shifted from a focus on quick onboarding to lifelong, individualized development that aligns with the wider role of allied health professionals, emphasizing continuous education and data-driven improvements in patient care.
Flying High
Q: How did NIAS approach the creation of HEMS, and what were the key steps to get the service off the ground?
The service began with public consultation, a multi-department collaboration, and partnerships with the Air Ambulance NI Charity. It required careful planning of clinical governance, training, equipment, and interagency coordination before the first live lift-off.
Flying High
Q: What motivated Glenn to pursue a career that combined aviation and pre-hospital care, and how did his experiences in Scotland influence his path back to NIAS?
Glenn describes a lifelong interest in aviation from his RAF days and a desire to contribute to pre-hospital care, which led him from Scotland's critical care work back to Northern Ireland to help build the NIAS HEMS program.
The Life of an Ambulance Chief Executive
Q: Just to get started, you know, you're the chief executive of the Northern Ireland Ambulance Service, the interim chief executive. But I'm sitting wondering, as you were going up through school and university, is that where you actually seen yourself finishing?
I never anticipated public sector life or health service leadership; I pivoted from early interests in archaeology and humanities to a business-management degree and a career shift into shared services and later ambulance leadership, driven by a personal stake in family and patient care.

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Frequently Asked Questions About Seconds Count

What is Seconds Count about and what kind of topics does it cover?

Episodes center on NIAS (Northern Ireland Ambulance Service) personnel, service-user involvement, and frontline innovations in emergency care. Typical topics span co-production with the community, CPR education and survival, peer support and mental health, alternatives to emergency department admissions, and specialized response teams like HART and HEMS. Across episodes, there's a clear emphasis on leadership, workforce wellbeing, retirement pathways, and interagency collaboration. The format often combines personal career journeys with practical program details (hospital-at-home pathways, clinical hubs, debrief processes, and public messaging). This collection is likely to appeal to healthcare professionals, policymakers, and public-safety... more

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2. Parenting Hell with Rob Beckett and Josh Widdicombe

How many episodes of Seconds Count are there?

Seconds Count launched 8 months ago and published 16 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Seconds Count?

Recent guests on Seconds Count include:

1. Heather Sharpe
2. Sean Kelly
3. Florence Milliken
4. Neil Gillan
5. George Bell
6. Michael Allen
7. Sean McCluskey
8. Karl Bloomer

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