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Artwork for Receivables Podcast

Receivables Podcast | Discussions About Debt Collection

Adam Parks
Debt Collection
Artificial Intelligence
Compliance
Debt Buying
Networking
Technology Integration
Financial Services
Consumer Behavior
Insurance
Data Security
Credit Reporting
ACA International
Litigation
Receivables Management Association International
Women In Consumer Finance
Cybersecurity
Leadership
Financial Literacy
Transunion
E-Commerce

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.

Whether you're an agency executive, creditor, vendor, or profe... more

PublishesWeeklyEpisodes195Founded4 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Receivables Podcast

Latest Episodes

When a consumer passes away, how a financial institution responds defines its core values.

On this episode of Receivables Podcast, host Adam Parks connects with Nick Cherry, Divisional CEO of Phillips & Cohen Associates, to examine the rise of speci... more

In the latest episode of the Receivables Podcast, Adam Parks and Joseph Torriere of Spire Recovery Solutions explain how Google reviews for collection agencies strengthen credibility and generate authentic consumer feedback in receivables. Hear how c... more

In the latest episode of the Receivables Podcast, Adam Parks and Yale R. Levy, Director of Client Development at Solo, discuss the growing role of the digital debt settlement process, evolving consumer-preferred collection channels, and how organizat... more

Private student loan refinancing has become an important tool for collection agencies seeking new ways to resolve defaulted accounts while improving consumer outcomes.

In this episode, Adam Parks is joined by Andrew Black of Yrefy to discuss how ref... more

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Recent Guests

Brandon Lane
Executive Vice President at First Credit Services
First Credit Services
Episode: Why People Still Drive Debt Collection Performance | Ep. 286
Leslie Bender
Industry legend and lawyer focusing on consumer finance regulation and debt collection
Independent attorney with experience in HIPAA and debt collection
Episode: The Consumer Side of AI in Debt Collection | Ep. 285
Saket Sahoo
Executive with Connect BPS; veteran in credit-granters, debt-buyers, and servicers
Connect BPS
Episode: How AI-Enabled Debt Collection Operations Are Reshaping BPO | Ep. 283
Jason Hinkle
Leader at Shepherd Outsourcing, pioneer in digital-first debt collection
Shepherd Outsourcing
Episode: Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282
Prince Matharu
Data expert and Analytics Division Head at TEC
TEC
Episode: Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281
Rick Lang
Expert in communication strategies and founder of Pronto Connects
Pronto Connects
Episode: Messaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277
Shantanu Gangal
CEO of Prodigal, with a background in consumer finance and technology development.
Prodigal
Episode: From APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276
Rob Grafrath
Head of Business Development at CSS Impact; experienced in debt collection and AI technologies.
CSS Impact
Episode: Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275
Joy Jackson
CEO of Faber & Brand Law Firm, located in Columbia, Missouri
Faber & Brand Law Firm
Episode: Law Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270

Host

Adam Parks
Host of Receivables Podcast

Reviews

5.0 out of 5 stars from 6 ratings
  • Essential ARM Insights

    Adam’s podcast is required listening for anyone working in the debt collection industry! I like to binge episodes the week before heading out to a conference. Adam’s guests run the gamut from agency owners to attorneys to tech vendors, so it provides a good cross-section of our space.

    Apple Podcasts
    5
    Rob Grafrath
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show provides a wide view of the debt collection space, from agencies to tech vendors, offering a comprehensive cross-section of the industry.
Guest lineup is diverse and topic-rich, making episodes valuable for benchmarking and vendor evaluation.
Listeners praise the host's ability to surface practical takeaways and real-world insights from guests.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#240
Italy/Business/Management
Apple Podcasts
#148
India/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
Q: What do you see as the next five years in consumer engagement and channel evolution?
Ohad anticipates channels evolving with tools like RCS and WhatsApp, greater use of structured communication via LLMs and automation, bot-to-bot collaboration, and continued learning from vintages to optimize repayment while maintaining human oversight for compliance.
How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
Q: What was the journey like building TrueAccord and why did you choose to start as a technology-first solution rather than a traditional vendor?
Ohad explains raising substantial funding and choosing to educate and prove a new model in the market rather than quickly selling a SaaS to existing agencies, emphasizing trust, personalization, and the ability to scale and white-label the technology for lenders as a turning point.
How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
Q: Could you tell everyone a little about yourself and how you got to the seat you're in today?
Ohad describes a 20-year career in ML for financial services, notable roles at Fraud Sciences (acquired by PayPal) and Klarna where he learned the importance of servicing and collections and the opportunity to replace routine judgment with machine learning, leading to the founding of TrueAccord and the Heartbeat engine.
Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282
Q: Can you tell everyone a little about yourself and how you got to the seat you're in today?
Jason describes starting as a collector, moving into dialer management, transitioning into the third-party space after an acquisition, and ultimately building Shepherd Outsourcing into a digitally-focused agency with strong omni-channel capabilities.
Operationalizing Compliance Under RMAI Certification | Sara Woggerman | Ep. 273
Q: What common pitfalls should organizations avoid when going through their audit process?
Organizations often struggle to provide evidence for their hardship policies and FEMA alert declarations during audits, leading to challenges in compliance.

Audience Metrics

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Frequently Asked Questions About Receivables Podcast

What is Receivables Podcast about and what kind of topics does it cover?

A pragmatic, practitioner-focused show exploring debt collection, receivables management, and financial services through leadership, technology, and regulatory lenses. Episodes blend leadership culture, human-centric CX, AI and data-driven strategies, and practical operations insights across agencies, creditors, and vendors. Noteworthy are industry-first conversations with AI-driven platforms, data experimentation, and global delivery models, all framed around real-world outcomes and compliance. This mix makes it useful for professionals evaluating tech vendors, service providers, or leadership approaches in collections and receivables.

Listeners are likely drawn to actionable takeaways on coaching, empathy in CX, AI governance, data strat... more

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Which podcasts are similar to Receivables Podcast?

These podcasts share a similar audience with Receivables Podcast:

1. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of Receivables Podcast are there?

Receivables Podcast launched 4 years ago and published 195 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Receivables Podcast?

Recent guests on Receivables Podcast include:

1. Brandon Lane
2. Leslie Bender
3. Saket Sahoo
4. Jason Hinkle
5. Prince Matharu
6. Rick Lang
7. Shantanu Gangal
8. Rob Grafrath

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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