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Artwork for Receivables Podcast

Receivables Podcast | Discussions About Debt Collection

Adam Parks
Debt Collection
Artificial Intelligence
Compliance
Debt Buying
Networking
Technology Integration
Financial Services
Consumer Behavior
Insurance
Data Security
Credit Reporting
ACA International
Litigation
Receivables Management Association International
Women In Consumer Finance
Cybersecurity
Leadership
Financial Literacy
Transunion
E-Commerce

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.

Whether you're an agency executive, creditor, vendor, or profe... more

PublishesTwice weeklyEpisodes188Founded4 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Receivables Podcast

Latest Episodes

Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how consumer use of AI is creating new questions for debt collection, compliance, disputes, litigatio... more

How is machine learning in debt collection changing the future of consumer engagement?

In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems,... more

Is AI really changing the future of global BPO strategy for collections?

In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may bec... more

Can a digital first collections strategy improve recovery while keeping the human touch?

Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technol... more

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Recent Guests

Leslie Bender
Industry legend and lawyer focusing on consumer finance regulation and debt collection
Independent attorney with experience in HIPAA and debt collection
Episode: The Consumer Side of AI in Debt Collection | Ep. 285
Saket Sahoo
Executive with Connect BPS; veteran in credit-granters, debt-buyers, and servicers
Connect BPS
Episode: How AI-Enabled Debt Collection Operations Are Reshaping BPO | Ep. 283
Jason Hinkle
Leader at Shepherd Outsourcing, pioneer in digital-first debt collection
Shepherd Outsourcing
Episode: Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282
Prince Matharu
Data expert and Analytics Division Head at TEC
TEC
Episode: Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281
Rick Lang
Expert in communication strategies and founder of Pronto Connects
Pronto Connects
Episode: Messaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277
Shantanu Gangal
CEO of Prodigal, with a background in consumer finance and technology development.
Prodigal
Episode: From APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276
Rob Grafrath
Head of Business Development at CSS Impact; experienced in debt collection and AI technologies.
CSS Impact
Episode: Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275
Joy Jackson
CEO of Faber & Brand Law Firm, located in Columbia, Missouri
Faber & Brand Law Firm
Episode: Law Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270
David Weimer
Chief Compliance Officer at Kramer & Frank, longstanding creditors' rights law firm in Missouri
Kramer & Frank
Episode: Law Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270

Host

Adam Parks
Host of Receivables Podcast; specializes in debt collection strategy, compliance, and technology-enabled receivables management.

Reviews

5.0 out of 5 stars from 6 ratings
  • Essential ARM Insights

    Adam’s podcast is required listening for anyone working in the debt collection industry! I like to binge episodes the week before heading out to a conference. Adam’s guests run the gamut from agency owners to attorneys to tech vendors, so it provides a good cross-section of our space.

    Apple Podcasts
    5
    Rob Grafrath
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests span agency owners to attorneys to tech vendors, offering a wide view of the space.
Engaging host with credible guests and diverse topics.
Content is practical and industry-focused, with actionable insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#44
India/Business/Management
Apple Podcasts
#219
Norway/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
Q: What do you see as the next five years in consumer engagement and channel evolution?
Ohad anticipates channels evolving with tools like RCS and WhatsApp, greater use of structured communication via LLMs and automation, bot-to-bot collaboration, and continued learning from vintages to optimize repayment while maintaining human oversight for compliance.
How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
Q: What was the journey like building TrueAccord and why did you choose to start as a technology-first solution rather than a traditional vendor?
Ohad explains raising substantial funding and choosing to educate and prove a new model in the market rather than quickly selling a SaaS to existing agencies, emphasizing trust, personalization, and the ability to scale and white-label the technology for lenders as a turning point.
How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
Q: Could you tell everyone a little about yourself and how you got to the seat you're in today?
Ohad describes a 20-year career in ML for financial services, notable roles at Fraud Sciences (acquired by PayPal) and Klarna where he learned the importance of servicing and collections and the opportunity to replace routine judgment with machine learning, leading to the founding of TrueAccord and the Heartbeat engine.
Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282
Q: Can you tell everyone a little about yourself and how you got to the seat you're in today?
Jason describes starting as a collector, moving into dialer management, transitioning into the third-party space after an acquisition, and ultimately building Shepherd Outsourcing into a digitally-focused agency with strong omni-channel capabilities.
Operationalizing Compliance Under RMAI Certification | Sara Woggerman | Ep. 273
Q: What common pitfalls should organizations avoid when going through their audit process?
Organizations often struggle to provide evidence for their hardship policies and FEMA alert declarations during audits, leading to challenges in compliance.

Audience Metrics

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Frequently Asked Questions About Receivables Podcast

What is Receivables Podcast about and what kind of topics does it cover?

The show centers on debt collection, receivables management, and the broader fintech ecosystem, with frequent dives into data-driven strategies, compliance, and technology-enabled workflows. Episodes spotlight digital collections, AI and automation, multi-channel customer communications, and regulatory considerations, often featuring practitioners who blend operations leadership with software or legal expertise. Listeners are likely decision-makers in agencies or vendor organizations seeking practical takeaways to improve recovery, reduce risk, and stay ahead of industry trends. A notable strength is the consistent emphasis on bridging people and technology in regulated environments, with guests ranging from agency leaders and data scientis... more

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Which podcasts are similar to Receivables Podcast?

These podcasts share a similar audience with Receivables Podcast:

1. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of Receivables Podcast are there?

Receivables Podcast launched 4 years ago and published 188 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Receivables Podcast?

Recent guests on Receivables Podcast include:

1. Leslie Bender
2. Saket Sahoo
3. Jason Hinkle
4. Prince Matharu
5. Rick Lang
6. Shantanu Gangal
7. Rob Grafrath
8. Joy Jackson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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