請用冰開水 Watercooler Conversations
Cathie & Arthur這裡是請用冰開水，一個服務設計 podcast 頻道，跟你分享各種定義不清、各種好不容易用上服務設計的日子 〈請用冰開水〉服務設計領域共享平台・興趣募集 → lit.link/watercooler -- Hosting provided by SoundOn
| Publishes | Infrequently | Episodes | 39 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Language |  ZH-TW | Number of Listeners | Categories | ArtsBusiness |
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在《The Material of Service Design》中，Experience（經驗） 是一種最核心卻也最難掌握的設計材料。
它無法被直接設計，卻總是被設計所牽動。
我們無法保證使用者的感受，卻得設計每一個可能觸發經驗的條件與環節。
在這一集中，我們討論了：
• 設計師究竟在設計什麼？是觸發點、條件，還是感受？
• 為什麼我們不能保證「開心」、「感動」，但可以讓體驗「更順暢」、「更友善」？
• 經驗可以被量測嗎？我們怎麼建立一套「組織也能理解」的經驗指標？
• E... more
在《The Material of Service Design》中，Behaviour（行為） 被視為設計師能夠觀察與介入的材料，常見的方式包括 nudging、gamification、choice architecture 等。
但在服務設計的實務中，行為真的那麼容易被改變嗎？
而我們設計的，又真的都是使用者的行為嗎？
在這一集的討論裡，我們重新審視了 Behaviour 作為設計材料的定位，談到：
• 設計師對不同對象（服務接收者 vs 提供者）行為的介入差異
• 有些... more
協作，似乎是設計與服務中再自然不過的一種存在。
但如果協作也是一種材料，我們該如何理解它？又如何形塑它？
在《The Material of Service Design》中，Collaboration 這一章聚焦於服務提供者與接收者之間的協作，指出協作其實深受社會文化與物質條件的形塑。
設計師無法控制協作，但可以創造讓協作發生的條件——從促進 mutual learning 到面對其中的政治性張力。
在這一集，我們從文章的操作提醒出發，也延伸討論了幾個問題：
• 為什麼這篇... more
一座島，三年後會變成什麼模樣？
這一集，我們邀請到 Jill Lin，一起聊聊她參與打造「娛樂體驗島」的真實經驗。這不只是設計遊樂園，而是面對一整座島嶼的未來營運模式 —— 從遊客體驗、員工動線、數位基礎建設，到用 AI 串連實體與虛擬，Jill 帶領團隊在短短四週內，設計出一份跨越實體與虛擬、以人為本的未來藍圖。
這一集裡，我們聊到：
• 設計一座島，從哪裡開始？
• 從雲霄飛車中學到的設計同理心
• 服務設計師如何與政府和建築師協作
• 如何讓一個「想像中的未來」被買單、被... more
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請用冰開水 Watercooler Conversations launched 4 years ago and published 39 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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