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Artwork for Outsource Accelerator Podcast

Outsource Accelerator Podcast with Derek Gallimore

Derek Gallimore
Outsourcing
Philippines
Global Employment
Remote Work
Artificial Intelligence
Covid-19
Business Process Outsourcing
BPO
Offshoring
Customer Experience
Outsource Accelerator
E-Commerce
Customer Service
BSA Solutions
Fiji
Hiring Branch
Automation
Offshore Staffing
Business Growth
Business Process Outsourcing (BPO)

Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.

PublishesWeeklyEpisodes100Founded9 years ago
Number of ListenersCategories
ManagementBusinessEntrepreneurship

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Artwork for Outsource Accelerator Podcast

Latest Episodes

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/603

Silver Cepeda has spent nearly two decades in the outsourcing industry, and the last ten building one of Cebu's more distinctive call cente... more

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/602

Warren Ratley spent 30 years inside the US healthcare system before crossing over, in his words, "to the dark side" of offshore outsourcing... more

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/601

Daniel Ash is the co-founder and CEO of Journeyfront, the applicant tracking and assessment platform built specifically for BPO hiring. He ... more

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/600

Andrew Kokes joins the Outsource Accelerator Podcast after nearly three decades in outsourcing marketing, most of it in senior in-house rol... more

Key Facts

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Recent Guests

Silver Cepeda
Chief Sales Officer, Cebu Tele-Net
Cebu Tele-Net / Telenet group
Episode: OA 603: A Japanese-Led Philippine Call Center with Silver Cepeda of Cebu Tele-Net
Daniel Ash
CEO and co-founder of Journeyfront
Journeyfront
Episode: OA 601: How the World's Largest Employers Hire Thousands of Staff with Daniel Ash of Journeyfront
Andrew Kokes
Founder and Chief Marketing Officer of Pivot AI Global
Pivot AI Global
Episode: OA 600: Marketing & Discoverability in the Age of AI Search with Andrew Kokes of Pivot AI Global
Arnold Cobbaert
Founder and CEO of Conectys
Conectys
Episode: OA 599: 22 Year Outsourcing Veteran, 15 Countries, 10k Seats, AI Evangelist with Arnold Cobbaert of Conectys
Dr. Gleb Tsipursky
CEO of Disaster Avoidance Experts and author of The Psychology of AI Adoption at Work
Disaster Avoidance Experts
Episode: OA 598: The Psychology of AI Adoption at Work with Author, Dr. Gleb Tsipursky
Veronica Valera Tuason
Co-founder and COO of Intelliworx PH
Intelliworx PH
Episode: OA 597: A Provincial Philippine Outsourcing Success Story with Veronica Valera Tuason of Intelliworx PH
Mikkel Schmidt
CEO and founder
Azendo
Episode: OA 595: A Chiang Mai-Based Outsourcing Firm with a Difference with Mikkel Schmidt of Azendo
King Alandy Dy
CEO and co-founder of Expedock
Expedock
Episode: OA 594: Outsourcing, AI & Human-in-the-Loop with King Alandy Dy of Expedock
Brian Jones
CEO and founder of VA Platinum
VA Platinum
Episode: OA 593: Offshore Excellence in a Highly-Regulated, High-Complexity Niche with Brian Jones of VA Platinum

Host

Derek Gallimore
Founder of Outsource Accelerator; host of the show, specializing in outsourcing and global staffing.

Reviews

4.7 out of 5 stars from 18 ratings
  • Great source of information for Outsourcing

    Derek has great guests on the shows covering topics related to the strategy of outsourcing. The discussions are always interesting and insightful for anyone that is interested in building a team offshore.

    Apple Podcasts
    5
    Leticia Maria Souza
    Philippines7 years ago
  • A treasure trove of information

    One of the best resources of information on the business process outsourcing experience, particularly in a Philippines context. The interviewees cover a broad range of backgrounds and perspectives. Highly recommended.

    Apple Podcasts
    5
    DEPNZ
    Philippines7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Shows a broad mix of perspectives and practical examples, with emphasis on Philippines context and offshore staffing.
Content is generally appreciated for depth on AI, CX, and scalable operations.
The host is seen as a credible industry insider with a clear focus on governance and value-driven outsourcing.
Listeners view it as a strong resource for outsourcing strategies and real-world guest insights.
Guests are perceived as knowledgeable practitioners, offering actionable guidance for partnerships and growth.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

OA 603: A Japanese-Led Philippine Call Center with Silver Cepeda of Cebu Tele-Net
Q: What should clients consider before adopting AI in their contact centers?
Silver advocates a staged, collaborative approach, stressing the importance of defining success metrics and avoiding disruptive, rushed implementations that could degrade existing operations.
OA 603: A Japanese-Led Philippine Call Center with Silver Cepeda of Cebu Tele-Net
Q: What is the impact of AI on your agents and customer experience?
AI is seen as a transformative tool that enhances agents' ability to assist customers, with speech analytics and knowledge-base integration reducing the need for manual lookups while preserving the human touch and improving overall customer experience.
OA 603: A Japanese-Led Philippine Call Center with Silver Cepeda of Cebu Tele-Net
Q: How do you decide where to run operations (Cebu vs Manila vs onshore/offshore)?
They maintain a single rate for the Philippines and back up in Manila when needed, preferring Cebu as the primary site due to cost and talent, with Manila serving as a backup for business continuity.
OA 603: A Japanese-Led Philippine Call Center with Silver Cepeda of Cebu Tele-Net
Q: Hi Silver. How did Cebu Tele-Net start and what is your role there?
Silver explains he started in customer service in 2007, joined Telenet 10 years ago, and grew Cebu Tele-Net from a small team to 700+ employees, focusing on English services and then expanding into Japanese markets and onshore/offshore locations.
OA 595: A Chiang Mai-Based Outsourcing Firm with a Difference with Mikkel Schmidt of Azendo
Q: What makes Azendo different from typical outsourcing firms?
Azendo emphasizes a boutique, high-quality approach with a focus on long-term retention, expat talent, and a hybrid model centered on full-time staffing rather than project-based work, alongside thorough recruitment and a strong emphasis on culture fit.

Audience Metrics

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Frequently Asked Questions About Outsource Accelerator Podcast

What is Outsource Accelerator Podcast about and what kind of topics does it cover?

The show centers on outsourcing, offshore staffing, and the evolving role of AI and governance in BPO. Across episodes, guests discuss strategic shifts toward CX-led offerings, boutique and premium staffing models, onshore and nearshore diversification, and the practicalities of scaling globally with human-centric, governance-forward approaches. Many conversations highlight client relationships, compliance, training, and the balancing act between automation and the human touch, with real-world case studies from the Philippines, Africa, Uzbekistan, and other outsourcing hubs. The show often features practitioners and leaders shaping the industry, offering actionable frameworks for building scalable, responsible outsourcing operations and lev... more

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1. The Game with Alex Hormozi

How many episodes of Outsource Accelerator Podcast are there?

Outsource Accelerator Podcast launched 9 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Outsource Accelerator Podcast?

Recent guests on Outsource Accelerator Podcast include:

1. Silver Cepeda
2. Daniel Ash
3. Andrew Kokes
4. Arnold Cobbaert
5. Dr. Gleb Tsipursky
6. Veronica Valera Tuason
7. Mikkel Schmidt
8. King Alandy Dy

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