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Artwork for Outsource Accelerator Podcast

Outsource Accelerator Podcast with Derek Gallimore

Derek Gallimore
Outsourcing
Global Employment
Philippines
Remote Work
Covid-19
Business Process Outsourcing
Artificial Intelligence
Offshoring
Customer Experience
Outsource Accelerator
E-Commerce
Customer Service
BPO
BSA Solutions
Fiji
Hiring Branch
Automation
Business Growth
Business Process Outsourcing (BPO)
Cost Savings

Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.

PublishesWeeklyEpisodes100Founded9 years ago
Number of ListenersCategories
ManagementBusinessEntrepreneurship

Listen to this Podcast

Artwork for Outsource Accelerator Podcast

Latest Episodes

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/591

Michael Bian, CEO of SixEleven BPO, returns to the Outsource Accelerator Podcast for another appearance as the company marks its 20th anniv... more

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/590

Frank Prempeh, CEO of Corpshore Solutions, returned to the Outsource Accelerator Podcast to discuss the BPO's expansion into Uzbekistan, wh... more

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/589

Simone Bartlett, co-founder and CEO of Africa Operations at Hugo, joined the Outsource Accelerator Podcast to share how a finance-and-busin... more

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/588

Tony Horwath, Founder and CEO of Sales Focus Inc, joined the Outsource Accelerator Podcast to discuss why face-to-face B2B selling still be... more

Key Facts

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Recent Guests

Simone Bartlett
Co-founder and CEO of Hugo Africa
Hugo Africa
Episode: OA 589: Creating African Opportunity – 4,500 Jobs in 8 Years with Simone Bartlett of Hugo
Tony Horwath
Founder and CEO of Sales Focus Inc.
Sales Focus Inc.
Episode: OA 588: The OG of Outsourced Sales with Tony Horwath of Sales Focus Inc
Daria Leshchenko
CEO and managing partner of SupportYourApp
SupportYourApp
Episode: OA 587: Understanding Support in the Age of AI with Daria Leshchenko of SupportYourApp
Alex Gill
Global Head of Strategy
Harte Hanks
Episode: OA 586: 102 Years in CX, Marketing, Data Services, & Customer Care with Alex Gill of Harte Hanks
Derek Gallimore
Founder of Outsource Accelerator
Outsource Accelerator
Episode: OA 585: Derek Gallimore Interviewed on EO Fire with John Lee Dumas
Morgan McGilvray
Head of office leasing for Santos Knight Frank in the Philippines.
Santos Knight Frank
Episode: OA 562: How AI & WFH are Impacting the Outsourcing Office Market - with Morgan McGilvray of Santos Knight Frank
Nir Yamin
Head of Sales for Southeast Asia at monday.com
monday.com
Episode: OA 561: The Operating System for BPOs & Offshore Teams - with Nir Yamin of Monday.com
Chris Van Vladricken
CEO and founder of ScalableOS
ScalableOS
Episode: OA 560: Outsourcing Veteran Focuses on Execution with Own Firm - with Chris Van Vladricken of ScalableOS
Jaime Nacach
Founder and CEO of Virtual Latinos
Virtual Latinos
Episode: OA 559: Empowering Latin American Professionals with Outsourcing Opportunities - with Jaime Nacach of Virtual Latinos

Host

Derek Gallimore
Host of the Outsource Accelerator Podcast and author in the book Inside Outsourcing; central figure promoting global employment and offshore staffing.

Reviews

4.7 out of 5 stars from 18 ratings
  • Great source of information for Outsourcing

    Derek has great guests on the shows covering topics related to the strategy of outsourcing. The discussions are always interesting and insightful for anyone that is interested in building a team offshore.

    Apple Podcasts
    5
    Leticia Maria Souza
    Philippines6 years ago
  • A treasure trove of information

    One of the best resources of information on the business process outsourcing experience, particularly in a Philippines context. The interviewees cover a broad range of backgrounds and perspectives. Highly recommended.

    Apple Podcasts
    5
    DEPNZ
    Philippines7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is valued for its Philippines/BPO context and actionable insights for offshore staffing.
Listeners praise the host for practical outsourcing guidance and real-world frameworks.
Guests and topics are seen as credible resources for building offshore teams and improving global employment strategy.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#28
Philippines/Business/Management
Apple Podcasts
#129
Philippines/Business

Talking Points

Recent interactions between the hosts and their guests.

OA 589: Creating African Opportunity – 4,500 Jobs in 8 Years with Simone Bartlett of Hugo
Q: How do you see AI changing the role of humans in the contact center?
AI will augment rather than replace humans; supervisors and skilled operators will triage, evaluate model outputs, and solve problems that AI cannot fully handle yet, especially at higher complexity levels.
OA 589: Creating African Opportunity – 4,500 Jobs in 8 Years with Simone Bartlett of Hugo
Q: How did the acquisition go and what were the main challenges?
Acquisitions are always hard; the key challenges are aligning values and ensuring a smooth integration where both sides share similar goals, with teething pains but overall a positive trajectory.
OA 589: Creating African Opportunity – 4,500 Jobs in 8 Years with Simone Bartlett of Hugo
Q: Did you start with a different angle in mind?
Yes, Hugo was built to offer onshore-quality outcomes at offshore prices, aiming to flip the traditional offshore narrative and deliver superior client outcomes by having senior, manager-level leadership involved in day-to-day operations.
OA 558: How E-commerce Experience Fueled an Outsourcing Journey – with Warren Walborn of Pentwater Connect
Q: How do you see things changing and evolving in terms of the awareness of offshoring?
Warren reflects on the increasing acceptance of offshoring in the U.S., noting that previous concerns about accents have diminished.
OA 558: How E-commerce Experience Fueled an Outsourcing Journey – with Warren Walborn of Pentwater Connect
Q: What do you put that down to? Do you think it's just because e-commerce is a lot of young kids?
Warren suggests it's possibly due to a generational shift, as younger people are interested in how e-commerce is changing the business landscape.

Audience Metrics

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Listeners per Episode
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Frequently Asked Questions About Outsource Accelerator Podcast

What is Outsource Accelerator Podcast about and what kind of topics does it cover?

A pragmatic deep-dive into outsourcing, global employment, and offshore staffing with a strong emphasis on the Philippine BPO ecosystem. Episodes blend practical frameworks, onboarding, governance, and KPI design with real-world examples, case studies, and sponsor-driven resources that position Outsource Accelerator as a central hub for offshoring strategies. Notable is a recurring throughline that technology enables global teams, while the host occasionally covers broader debate points around outsourcing's societal impact and scalability across different markets. The format frequently centers on actionable playbooks for starting small, structuring partnerships, and scaling offshore operations, making it valuable for founders, operators, an... more

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1. The Game with Alex Hormozi

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Outsource Accelerator Podcast launched 9 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Outsource Accelerator Podcast?

Recent guests on Outsource Accelerator Podcast include:

1. Simone Bartlett
2. Tony Horwath
3. Daria Leshchenko
4. Alex Gill
5. Derek Gallimore
6. Morgan McGilvray
7. Nir Yamin
8. Chris Van Vladricken

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