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Artwork for OFFBounds Retail

OFFBounds Retail

Paula Macaggi
E-Commerce
Customer Experience
Artificial Intelligence
Sustainability
Digital Transformation
Retail
Retail Media
Consumer Behavior
Retail Transformation
Retail Technology
Generative AI
Covid-19
Build-a-Bear Workshop
Data Analytics
Retail Industry
Leadership
Retail Innovation
Aldo
Re-Commerce
China

OFFBounds is where the world’s retail and commerce leaders go beyond headlines to talk about the decisions, strategies, and ideas shaping the future of the industry. Every week, Paula Macaggi sits down in person with executives from leading brands, retailers, and technology companies for candid conversations about leadership, innovation, growth, and the realities behind building modern commerce bu... more

PublishesWeeklyEpisodes125Founded2 years ago
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ManagementBusinessCareers

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Artwork for OFFBounds Retail

Latest Episodes

When ChatGPT launched, most retailers focused on chatbots and customer service. Today, the conversation is much bigger. AI agents are beginning to influence how consumers discover products, compare options, and make purchasing decisions. In this epis... more

Retail is entering a new era where technology is becoming invisible and human connection is becoming more valuable than ever. In this solo episode of OFFBounds, Paula Macaggi breaks down five major trends shaping retail in 2026 based on conversations... more

Check our new website: OFFBounds.tv

What does a media company built for the AI era actually look like? In this special solo episode of OFFBounds, Paula Macaggi shares how OFFBounds evolved from a retail podcast into an AI-powered media company built... more

In this episode of OFFBounds, Paula Macaggi sits down with Nigel Oddy, CEO of American Golf, to unpack what it really takes to turn around a retail business. With more than four decades in the industry and multiple CEO roles behind him, Nigel shares ... more

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Recent Guests

ShiSh Shrider
Retail technologist, featured for autonomous store project
Independent (retail technologist)
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom
Andy Laudato
COO of Vitamin Shoppe
Vitamin Shoppe
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom
Kevin Hardwood
CTO of Tecovas
Tecovas
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom
Nigel Oddy
CEO of American Golf
American Golf
Episode: 116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”
Cole Moir
Vice President of Brand and Digital Marketing at TCL North America
TCL North America
Episode: 115. TCL's VP of Brand and Digital Marketing, Cole Moir: "You can't change what you don't measure."
Carl Boutet
Author and retail/commerce thinker
Author of The Great Acceleration, Blind Spot, and The Flip
Episode: 114. Carl Boutet's New Book: The Flip: “The danger isn’t AI. It’s when we stop questioning what it tells us.”
Petr Lizner
Head of Strategy, Rohlik Group
Rohlik Group
Episode: 113. Rohlik Group's Head of Strategy, Petr Lizner: "Online grocery can be profitable and is profitable. It's just a question of scale."
Noah Goldberg
VP and GM of Digital Loyalty for PC Optimum at Loblaw Companies
Loblaw Companies
Episode: 112. Loblaw's VP and GM of Loyalty, Noah Goldberg: “The best loyalty programs don’t reward spend. They reward behavior.”
Liza Amlani
Chief Merchant, principal of Retail Strategy Group; former head of buying at Ralph Lauren
Retail Strategy Group; Ralph Lauren
Episode: 111. Liza Amlani's Book, The Material Life: “If we’re not innovating the process, everything breaks on the shop floor.”

Host

Paula Macaggi
Host of OFFBounds Retail & Brands, focusing on leadership, strategy, and insights from commerce executives around the world.

Reviews

4.6 out of 5 stars from 19 ratings
  • Educational and Engaging

    Paula Macaggis' podcast, OffBounds, is a treasure trove of insights for anyone interested in the world of retail. Paula masterfully brings together leaders and innovators from the industry, creating engaging conversations that are both thought-provoking and highly educational. Her ability to distill complex topics into accessible and actionable insights is truly remarkable. Each episode leaves you with a deeper understanding of the trends shaping retail and the strategies driving success. If you... more

    Apple Podcasts
    5
    ShiSh @MSFT
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Conversations are engaging, educational, and anchored in practical outcomes.
High-quality guests and thoughtful questions make for valuable industry perspectives.
Leaders and innovators share real-world retail insights that are easy to apply.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”
Q: What does it mean to lead a turnaround at American Golf, and why did you accept the role?
He accepted to bring clarity, build the right team, and execute a vision of becoming a one-stop shop for everything golf, driven by a long-term ownership perspective from Peter Jones.
116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”
Q: Have you played golf before?
Nigel describes starting as a corporate hacker who learned to play seriously after joining American Golf, obtaining a handicap and embracing the sport more deeply.
115. TCL's VP of Brand and Digital Marketing, Cole Moir: "You can't change what you don't measure."
Q: How central is measurement to your approach, and how do you measure the impact of partnerships?
Measurement guides decisions, reveals strategic advantages, and links upper-funnel activities to actual sales through multi-touch attribution and ROI analysis, while also evaluating brand perception and recall.
115. TCL's VP of Brand and Digital Marketing, Cole Moir: "You can't change what you don't measure."
Q: What made you get to TCL and take on the challenge of transforming the brand?
Cole explains that the opportunity to move from being number two to number one, and the chance to redefine a big, global technology company's consumer connection, motivated the move. He emphasizes the appeal of a brand-led, higher-aspiration strategy and the potential to innovate at scale.
112. Loblaw's VP and GM of Loyalty, Noah Goldberg: “The best loyalty programs don’t reward spend. They reward behavior.”
Q: What is your day today?
He explains that loyalty is the red thread binding Loblaw's various channels, and that his role centers on owning the digital product, partnerships, engines powering offers, and the points system to ensure a cohesive customer experience.

Audience Metrics

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Frequently Asked Questions About OFFBounds Retail

What is OFFBounds Retail about and what kind of topics does it cover?

The show centers on retail and commerce leadership, exploring strategies, career lessons, and leadership philosophies from top executives around the world. Episodes frequently cover topics like ethical sourcing, sustainability, AI and digital transformation in retail, experiential and omnichannel strategies, and the challenges of entering or expanding in new markets. The conversations tend to blend personal career narratives with practical insights for building customer-centric brands, improving operations, and navigating geopolitical and macroeconomic shifts that shape consumer behavior. A notable strength is the host's ability to draw out actionable takeaways through in-depth, one-on-one discussions with senior leaders, often tying broade... more

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How many listeners does OFFBounds Retail get?

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How many subscribers and views does OFFBounds Retail have?

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Which podcasts are similar to OFFBounds Retail?

These podcasts share a similar audience with OFFBounds Retail:

1. The Daily

How many episodes of OFFBounds Retail are there?

OFFBounds Retail launched 2 years ago and published 125 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact OFFBounds Retail?

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Where can I see ratings and reviews for OFFBounds Retail?

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What guests have appeared on OFFBounds Retail?

Recent guests on OFFBounds Retail include:

1. ShiSh Shrider
2. Andy Laudato
3. Kevin Hardwood
4. Nigel Oddy
5. Cole Moir
6. Carl Boutet
7. Petr Lizner
8. Noah Goldberg

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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