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Artwork for OFFBounds Retail

OFFBounds Retail

Paula Macaggi
E-Commerce
Artificial Intelligence
Customer Experience
Retail
Sustainability
Digital Transformation
Retail Media
Consumer Behavior
Retail Transformation
Retail Technology
Generative AI
Covid-19
Data Analytics
Build-a-Bear Workshop
Retail Industry
Leadership
Aldo
Retail Innovation
China
Re-Commerce

OFFBounds is where the world’s retail and commerce leaders go beyond headlines to talk about the decisions, strategies, and ideas shaping the future of the industry. Every week, Paula Macaggi sits down in person with executives from leading brands, retailers, and technology companies for candid conversations about leadership, innovation, growth, and the realities behind building modern commerce bu... more

PublishesWeeklyEpisodes128Founded2 years ago
Number of ListenersCategories
ManagementCareersBusiness

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Artwork for OFFBounds Retail

Latest Episodes

Recorded at NRF APAC in Singapore, Paula Macaggi sits down with Alex Lawson, Head of Strategy & Media at The Warehouse Group, one of the largest retailers in New Zealand, operating more than 160 stores across brands including The Warehouse, Noel Leem... more

In this episode of OFFBounds, Paula Macaggi goes to Singapore for NRF APAC 2026 and sits down with Delphine Dultzin, CEO and Co-Founder of OnTheList, to explore a retail challenge that rarely gets discussed: what happens to the products brands don't ... more

This episode was brought to you by Rayon

Retail design teams use Rayon to create store layouts, documentation, standards, and presentations in one collaborative platform. By combining design tools and AI in a single workspace, Rayon helps teams move ... more

When ChatGPT launched, most retailers focused on chatbots and customer service. Today, the conversation is much bigger. AI agents are beginning to influence how consumers discover products, compare options, and make purchasing decisions. In this epis... more

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Recent Guests

Delphine Dultzin
CEO and co-founder of OnTheList
OnTheList
Episode: 121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."
Brandon Rael
Commerce and agentic transformation leader
GNI
Episode: 119. Brandon Rael's Insights on Agentic Commerce
ShiSh Shrider
Retail technologist, featured for autonomous store project
Independent (retail technologist)
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom
Andy Laudato
COO of Vitamin Shoppe
Vitamin Shoppe
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom
Kevin Hardwood
CTO of Tecovas
Tecovas
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom
Nigel Oddy
CEO of American Golf
American Golf
Episode: 116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”
Cole Moir
Vice President of Brand and Digital Marketing at TCL North America
TCL North America
Episode: 115. TCL's VP of Brand and Digital Marketing, Cole Moir: "You can't change what you don't measure."
Carl Boutet
Author and retail/commerce thinker
Author of The Great Acceleration, Blind Spot, and The Flip
Episode: 114. Carl Boutet's New Book: The Flip: “The danger isn’t AI. It’s when we stop questioning what it tells us.”
Petr Lizner
Head of Strategy, Rohlik Group
Rohlik Group
Episode: 113. Rohlik Group's Head of Strategy, Petr Lizner: "Online grocery can be profitable and is profitable. It's just a question of scale."

Host

Paula Macaggi
Host of OFFBounds

Reviews

4.6 out of 5 stars from 19 ratings
  • Educational and Engaging

    Paula Macaggis' podcast, OffBounds, is a treasure trove of insights for anyone interested in the world of retail. Paula masterfully brings together leaders and innovators from the industry, creating engaging conversations that are both thought-provoking and highly educational. Her ability to distill complex topics into accessible and actionable insights is truly remarkable. Each episode leaves you with a deeper understanding of the trends shaping retail and the strategies driving success. If you... more

    Apple Podcasts
    5
    ShiSh @MSFT
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Educational and thought-provoking discussions with leaders shaping retail's future.
Less focus on headlines, more on decision-making and real-world impact.
Guest lineup offers diverse perspectives across retail and tech, providing practical takeaways.
High production quality and thoughtful host-guest dynamics stand out.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#23
Singapore/Business/Management
Apple Podcasts
#25
New Zealand/Business/Management
Apple Podcasts
#164
Hong Kong/Business/Management
Apple Podcasts
#183
Belgium/Business/Management
Apple Podcasts
#193
New Zealand/Business
Apple Podcasts
#234
Singapore/Business

Talking Points

Recent interactions between the hosts and their guests.

121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."
Q: What's been the biggest learning from expanding beyond Hong Kong?
Cultural nuances matter greatly; markets are not the same and require tailoring the approach, from brand onboarding to customer engagement, rather than applying a one-size-fits-all playbook.
121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."
Q: How does OnTheList actually connect brands with customers in new markets?
They partner with brands to secure inventory on consignment and then invite customers to short, weekly flash events, using a mix of showrooms and pop-ups to build the database and trust before expanding.
119. Brandon Rael's Insights on Agentic Commerce
Q: How did Retail react to GenAI and ChatGPT when it first surfaced, and what did you learn from those early efforts?
Initial excitement gave way to a focus on fundamentals—data quality, data governance, and scalable architecture—along with aligning AI initiatives to real business outcomes rather than chasing novelty.
116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”
Q: What does it mean to lead a turnaround at American Golf, and why did you accept the role?
He accepted to bring clarity, build the right team, and execute a vision of becoming a one-stop shop for everything golf, driven by a long-term ownership perspective from Peter Jones.
116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”
Q: Have you played golf before?
Nigel describes starting as a corporate hacker who learned to play seriously after joining American Golf, obtaining a handicap and embracing the sport more deeply.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About OFFBounds Retail

What is OFFBounds Retail about and what kind of topics does it cover?

The show features candid conversations with senior leaders from retail, technology, and consumer brands, focusing on leadership decisions, growth strategies, and the realities of building modern commerce businesses. Episodes highlight human-centered leadership, practical implementations of AI and data, brand transformation, and the tension between rapid innovation and maintaining authentic customer relationships. Notable is the emphasis on in-person production value, thoughtful guest selection across retail and tech, and a willingness to challenge conventional narratives with concrete, real-world examples. This mix makes it useful for listeners who want actionable insights on scaling retail and commerce initiatives, governance, and customer... more

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How many listeners does OFFBounds Retail get?

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Which podcasts are similar to OFFBounds Retail?

These podcasts share a similar audience with OFFBounds Retail:

1. The a16z Show
2. Pivot
3. The Prof G Pod with Scott Galloway
4. The Daily
5. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of OFFBounds Retail are there?

OFFBounds Retail launched 2 years ago and published 128 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact OFFBounds Retail?

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What guests have appeared on OFFBounds Retail?

Recent guests on OFFBounds Retail include:

1. Delphine Dultzin
2. Brandon Rael
3. ShiSh Shrider
4. Andy Laudato
5. Kevin Hardwood
6. Nigel Oddy
7. Cole Moir
8. Carl Boutet

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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