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Artwork for OFFBounds Retail

OFFBounds Retail

Paula Macaggi
E-Commerce
Artificial Intelligence
Customer Experience
Retail
Retail Media
Sustainability
Digital Transformation
Consumer Behavior
Retail Transformation
Retail Technology
Generative AI
Covid-19
Data Analytics
Build-a-Bear Workshop
Singapore
Retail Industry
Leadership
ALDO
Retail Innovation
China

OFFBounds is where the world’s retail and commerce leaders go beyond headlines to talk about the decisions, strategies, and ideas shaping the future of the industry. Every week, Paula Macaggi sits down in person with executives from leading brands, retailers, and technology companies for candid conversations about leadership, innovation, growth, and the realities behind building modern commerce bu... more

PublishesWeeklyEpisodes131Founded3 years ago
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ManagementBusinessCareers

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Artwork for OFFBounds Retail

Latest Episodes

In this episode of OFFBounds, Paula Macaggi sits down with retail leader, five-time Top Retail Expert, NRF Top Voice, and Retail Women in Tech founder Shannon Flanagan to discuss the launch of her new book, Choose, Don't Chase Your Career. After bein... more

Artificial intelligence is transforming retail, but Jamie Lim believes most companies are starting in the wrong place. As the second-generation CEO of Scanteak, a retail group with more than 10 brands and over 200 stores across Singapore and Taiwan, ... more

Convenience retail is evolving beyond speed and accessibility. In this episode of OFFBounds, Paula Macaggi sits down with Anushree Khosla, Managing Director of 7-Eleven Singapore, to explore how one of the world's most recognizable retail brands is t... more

Recorded at NRF APAC in Singapore, Paula Macaggi sits down with Alex Lawson, Head of Strategy & Media at The Warehouse Group, one of the largest retailers in New Zealand, operating more than 160 stores across brands including The Warehouse, Noel Leem... more

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Recent Guests

Jamie Lin
CEO of Scantik
Scantik
Episode: 124. Scanteak's CEO, Jamie Lim: "AI should be part of the process, not the purpose."
Anushree Khosla
Managing Director, 7-Eleven Singapore
7-Eleven Singapore
Episode: 123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
Alex Lawson
Head of Market Media, The Warehouse Group
The Warehouse Group
Episode: 122. Warehouse Group's Head of Strategy and Media: "The future of retail media is audience-first, not retailer-first."
Delphine Dultzin
CEO and co-founder of OnTheList
OnTheList
Episode: 121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."
Ricardo Larroudé
Co-founder and CEO of Larroudé
Larroudé
Episode: 120. Larroudé's CEO, Ricardo Larroudé: "The best person to program the company they have a vision for is the CEO."
Brandon Rael
Commerce and agentic transformation leader
GNI
Episode: 119. Brandon Rael's Insights on Agentic Commerce
ShiSh Shrider
Retail technologist, featured for autonomous store project
Independent (retail technologist)
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom
Andy Laudato
COO of Vitamin Shoppe
Vitamin Shoppe
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom
Kevin Hardwood
CTO of Tecovas
Tecovas
Episode: 117. We Turned OFFBounds Into an AI-Powered Newsroom

Host

Paula Macaggi
Host of OFFBounds

Reviews

4.6 out of 5 stars from 19 ratings
  • Educational and Engaging

    Paula Macaggis' podcast, OffBounds, is a treasure trove of insights for anyone interested in the world of retail. Paula masterfully brings together leaders and innovators from the industry, creating engaging conversations that are both thought-provoking and highly educational. Her ability to distill complex topics into accessible and actionable insights is truly remarkable. Each episode leaves you with a deeper understanding of the trends shaping retail and the strategies driving success. If you... more

    Apple Podcasts
    5
    ShiSh @MSFT
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Educational and thought-provoking discussions with leaders shaping retail's future.
Less focus on headlines, more on decision-making and real-world impact.
Guest lineup offers diverse perspectives across retail and tech, providing practical takeaways.
High production quality and thoughtful host-guest dynamics stand out.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
Q: What makes a successful leader in this fast-changing retail environment?
Maintain 100% clarity on the end state, practice change management, stay close to stores and consumers, and be willing to learn from failures and move fast.
123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
Q: What has driven the transformation across 450 stores?
A combination of upgrading store design, dedicating space to ready-to-eat food, and a disciplined approach to bringing in viral and new products quickly, while maintaining core convenience.
123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
Q: And how would you describe 7-Eleven in Singapore?
The stores are embedded in the community, evolving from a functional last-mile convenience shop to a destination with strong food focus, new products, and a fun, Instagrammable experience.
121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."
Q: What's been the biggest learning from expanding beyond Hong Kong?
Cultural nuances matter greatly; markets are not the same and require tailoring the approach, from brand onboarding to customer engagement, rather than applying a one-size-fits-all playbook.
121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."
Q: How does OnTheList actually connect brands with customers in new markets?
They partner with brands to secure inventory on consignment and then invite customers to short, weekly flash events, using a mix of showrooms and pop-ups to build the database and trust before expanding.

Audience Metrics

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Frequently Asked Questions About OFFBounds Retail

What is OFFBounds Retail about and what kind of topics does it cover?

The show features candid conversations with senior leaders from retail, technology, and consumer brands, focusing on leadership decisions, growth strategies, and the realities of building modern commerce businesses. Episodes highlight human-centered leadership, practical implementations of AI and data, brand transformation, and the tension between rapid innovation and maintaining authentic customer relationships. Notable is the emphasis on in-person production value, thoughtful guest selection across retail and tech, and a willingness to challenge conventional narratives with concrete, real-world examples. This mix makes it useful for listeners who want actionable insights on scaling retail and commerce initiatives, governance, and customer... more

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Which podcasts are similar to OFFBounds Retail?

These podcasts share a similar audience with OFFBounds Retail:

1. FT News Briefing

How many episodes of OFFBounds Retail are there?

OFFBounds Retail launched 3 years ago and published 131 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on OFFBounds Retail?

Recent guests on OFFBounds Retail include:

1. Jamie Lin
2. Anushree Khosla
3. Alex Lawson
4. Delphine Dultzin
5. Ricardo Larroudé
6. Brandon Rael
7. ShiSh Shrider
8. Andy Laudato

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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