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OFFBounds Retail

Paula Macaggi
E-Commerce
Customer Experience
Artificial Intelligence
Sustainability
Digital Transformation
Retail
Retail Media
Consumer Behavior
Retail Transformation
Retail Technology
Generative AI
Covid-19
Data Analytics
Build-a-Bear Workshop
Retail Industry
Leadership
Aldo
Retail Innovation
China
Re-Commerce

OFFBounds is a podcast where commerce executives share their perspectives, successes, and lessons learned in their careers to inspire other global leaders in their journey and decision-making.Every week, the host Paula Macaggi meets industry leaders to discuss business strategies, careers, and leadership in one-on-one conversations challenging the limits of borders and boundaries.Paula unveils the... more

PublishesWeeklyEpisodes121Founded2 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for OFFBounds Retail

Latest Episodes

How do you take a brand most people see as the budget option and turn it into a serious competitor against Samsung, LG, and Sony? You start by knowing your consumer better than they do.

Cole Moir is the VP of Brand and Digital Marketing at TCL North... more

Paula Macaggi sits down with Carl Boutet in Montreal to unpack his new book, The Flip. What starts as a conversation about AI quickly turns into something deeper. A discussion about how value is shifting across retail and business, and why it’s becom... more

Rohlik Group delivers 70,000 grocery orders a day across five European markets in as little as 60 minutes, profitably. And most people outside Europe have never heard of them. In this episode, I sit down with Petr Lizner, Head of Strategy at Rohlik G... more

Everyone has a loyalty program, but very few brands actually create loyalty. In this episode of OFFBounds, Paula Macaggi sits down with Noah Goldberg from Loblaw Companies Limited to unpack what it really takes to build one of the most widely used pr... more

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Recent Guests

Petr Lizner
Head of Strategy, Rohlik Group
Rohlik Group
Episode: 113. Rohlik Group's Head of Strategy, Petr Lizner: "Online grocery can be profitable and is profitable. It's just a question of scale."
Noah Goldberg
VP and GM of Digital Loyalty for PC Optimum at Loblaw Companies
Loblaw Companies
Episode: 112. Loblaw's VP and GM of Loyalty, Noah Goldberg: “The best loyalty programs don’t reward spend. They reward behavior.”
Liza Amlani
Chief Merchant, principal of Retail Strategy Group; former head of buying at Ralph Lauren
Retail Strategy Group; Ralph Lauren
Episode: 111. Liza Amlani's Book, The Material Life: “If we’re not innovating the process, everything breaks on the shop floor.”
Jason Lerman
VP of IT and Systems, UNTUCKit
UNTUCKit
Episode: 110. UNTUCKit's VP of IT and Systems, Jason Lerman: “Great retail technology should be invisible.”
Sammy Nussdorf
Founder and CEO of Meadow Lane
Meadow Lane
Episode: 109. Meadow Lane's Founder and CEO, Sammy Nussdorf: “We didn’t market the store. We built it in public.”
Anna Esrov
VP of Customer Experience & Loyalty at Boll & Branch
Boll & Branch
Episode: 108. Boll & Branch's VP of CX and Loyalty, Anna Esrov: “We’re big on unreasonable hospitality.”
Emily Ketchen
CMO of Lenovo's Intelligent Devices Group and International Markets
Lenovo
Episode: 107. Lenovo's CMO of Intelligent Devices Group, Emily Ketchen: “We are creating an entirely new category around the AI PC.”
Renée Federico
Head of Marketing, Primark US
Primark US
Episode: 106. Primark US' Head of Marketing, Rene Federico: “Awareness brings them in. Experience brings them back.
Ankur Goyal
SVP of Growth at Coterie
Coterie
Episode: 105. Coterie's SVP of Growth, Ankur Goyal: “Trust is built when product, experience, and brand work together.”

Host

Paula Macaggi
Host of OFFBounds Retail & Brands, focusing on leadership, strategy, and insights from commerce executives around the world.

Reviews

4.6 out of 5 stars from 19 ratings
  • Educational and Engaging

    Paula Macaggis' podcast, OffBounds, is a treasure trove of insights for anyone interested in the world of retail. Paula masterfully brings together leaders and innovators from the industry, creating engaging conversations that are both thought-provoking and highly educational. Her ability to distill complex topics into accessible and actionable insights is truly remarkable. Each episode leaves you with a deeper understanding of the trends shaping retail and the strategies driving success. If you... more

    Apple Podcasts
    5
    ShiSh @MSFT
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Conversations are engaging, educational, and anchored in practical outcomes.
High-quality guests and thoughtful questions make for valuable industry perspectives.
Leaders and innovators share real-world retail insights that are easy to apply.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

112. Loblaw's VP and GM of Loyalty, Noah Goldberg: “The best loyalty programs don’t reward spend. They reward behavior.”
Q: What is your day today?
He explains that loyalty is the red thread binding Loblaw's various channels, and that his role centers on owning the digital product, partnerships, engines powering offers, and the points system to ensure a cohesive customer experience.
110. UNTUCKit's VP of IT and Systems, Jason Lerman: “Great retail technology should be invisible.”
Q: What do you think vendors get wrong about retail technology?
Vendors often focus on what their solution can do without considering how it fits into the broader tech stack and the actual needs and data flows of the business.
110. UNTUCKit's VP of IT and Systems, Jason Lerman: “Great retail technology should be invisible.”
Q: For people that might not know UNTUCKit, how would you describe it?
UNTUCKit is a lifestyle brand centered on shirts designed to be worn untucked, with a growing product line and a culture that emphasizes comfort and fit across offices.
86. Danone North America's CMO, Linda Bethea: "Health and wellness is at a tipping point in America"
Q: What advice would you give to someone aspiring to be a CMO?
Always stay curious and learning, embrace change, invest in building a strong cross-functional team, and maintain conviction while being compassionate toward people you work with.
86. Danone North America's CMO, Linda Bethea: "Health and wellness is at a tipping point in America"
Q: What empires your job as CMO, really, nowadays?
The role is to build brands that drive sustainable growth, align investments with strategy, and ensure the brands are salient and meaningful while delivering ROI.

Audience Metrics

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Frequently Asked Questions About OFFBounds Retail

What is OFFBounds Retail about and what kind of topics does it cover?

The show centers on retail and commerce leadership, exploring strategies, career lessons, and leadership philosophies from top executives around the world. Episodes frequently cover topics like ethical sourcing, sustainability, AI and digital transformation in retail, experiential and omnichannel strategies, and the challenges of entering or expanding in new markets. The conversations tend to blend personal career narratives with practical insights for building customer-centric brands, improving operations, and navigating geopolitical and macroeconomic shifts that shape consumer behavior. A notable strength is the host's ability to draw out actionable takeaways through in-depth, one-on-one discussions with senior leaders, often tying broade... more

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Which podcasts are similar to OFFBounds Retail?

These podcasts share a similar audience with OFFBounds Retail:

1. The Business of Fashion Podcast
2. Pivot
3. The Daily
4. Up First from NPR

How many episodes of OFFBounds Retail are there?

OFFBounds Retail launched 2 years ago and published 121 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact OFFBounds Retail?

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What guests have appeared on OFFBounds Retail?

Recent guests on OFFBounds Retail include:

1. Petr Lizner
2. Noah Goldberg
3. Liza Amlani
4. Jason Lerman
5. Sammy Nussdorf
6. Anna Esrov
7. Emily Ketchen
8. Renée Federico

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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