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Artwork for OFFBounds Retail

OFFBounds Retail

Paula Macaggi
E-Commerce
Artificial Intelligence
Customer Experience
Retail
Retail Media
Sustainability
Digital Transformation
Consumer Behavior
Retail Transformation
Retail Technology
Generative AI
Covid-19
Build-a-Bear Workshop
Data Analytics
Tony's Chocolonely
Retail Industry
Singapore
Leadership
Retail Innovation
ALDO

OFFBounds is where the world’s retail and commerce leaders go beyond headlines to talk about the decisions, strategies, and ideas shaping the future of the industry. Every week, Paula Macaggi sits down in person with executives from leading brands, retailers, and technology companies for candid conversations about leadership, innovation, growth, and the realities behind building modern commerce bu... more

PublishesWeeklyEpisodes137Founded3 years ago
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ManagementBusinessCareers

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Artwork for OFFBounds Retail

Latest Episodes

In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Lauren Steinberg, Chief Digital Officer at Loblaw, Canada’s largest retailer. Lauren shares how Loblaw built its digital business like a startup within the enterprise, embr... more

What does it take to lead retail innovation when technology is evolving faster than ever? In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Andrew Laudato, Chief Operating Officer of The Vitamin Shoppe and author of Foster... more

Can a purpose-driven brand scale without compromising its mission? In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Dusan Vujovic, President of North America at Tony’s Chocolonely, to explore how the company entered one o... more

This week on our Summer Rewind series, we're revisiting one of our favorite conversations from Singapore at NRF APAC with Ian Burl, Chief Retail Officer at Mecca, Australia's leading prestige beauty retailer. Long before "experiential retail" became ... more

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Recent Guests

Dusan Vujovic
President of North America at Tony's Chocolonely
Tony's Chocolonely
Episode: 129. ☀️[Rewind] How Tony’s Chocolonely Scaled Purpose Without Compromise
Ian Burl
Chief Retail Officer, Mecca Brands
Mecca Brands
Episode: 128. ☀️[Rewind] How Mecca Brands Scales Human Connection in Retail
David Katz
EVP and Chief Marketing Officer, Randa Apparel & Accessories
Randa Apparel & Accessories
Episode: 127. Randa Apparel and Accessories' EVP and CMO, David Katz: “Signal is the thing that challenges what you believe.”
Stephanie Unwin
CEO of Veronica Beard
Veronica Beard
Episode: 126. Veronica Beard's CEO, Stephanie Unwin: "The strongest brands are built one customer at a time."
Shannon Flanagan
Retail leader, founder of Retail Women in Tech / Retail Connections
Retail Women in Tech (Arwit) / Retail Connections
Episode: 125. Shannon Flanagan's Book, 'Choose, Don't Chase Your Career'.
Jamie Lin
CEO of Scantik
Scantik
Episode: 124. Scanteak's CEO, Jamie Lim: "AI should be part of the process, not the purpose."
Anushree Khosla
Managing Director, 7-Eleven Singapore
7-Eleven Singapore
Episode: 123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
Alex Lawson
Head of Market Media, The Warehouse Group
The Warehouse Group
Episode: 122. Warehouse Group's Head of Strategy and Media: "The future of retail media is audience-first, not retailer-first."
Delphine Dultzin
CEO and co-founder of OnTheList
OnTheList
Episode: 121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."

Host

Paula Macaggi
Host of OFFBounds

Reviews

4.6 out of 5 stars from 19 ratings
  • Educational and Engaging

    Paula Macaggis' podcast, OffBounds, is a treasure trove of insights for anyone interested in the world of retail. Paula masterfully brings together leaders and innovators from the industry, creating engaging conversations that are both thought-provoking and highly educational. Her ability to distill complex topics into accessible and actionable insights is truly remarkable. Each episode leaves you with a deeper understanding of the trends shaping retail and the strategies driving success. If you... more

    Apple Podcasts
    5
    ShiSh @MSFT
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Educational and thought-provoking discussions with leaders shaping retail's future.
Less focus on headlines, more on decision-making and real-world impact.
Guest lineup offers diverse perspectives across retail and tech, providing practical takeaways.
High production quality and thoughtful host-guest dynamics stand out.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#150
India/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

127. Randa Apparel and Accessories' EVP and CMO, David Katz: “Signal is the thing that challenges what you believe.”
Q: Have you changed any campaign or the way you're going to market some of your products for these categories?
We've adjusted product development and marketing to emphasize comfort, ease of wear, and lifestyle alignment for older consumers while testing younger-market opportunities through dedicated labs and channels, ensuring we don't abandon our core audience.
123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
Q: What makes a successful leader in this fast-changing retail environment?
Maintain 100% clarity on the end state, practice change management, stay close to stores and consumers, and be willing to learn from failures and move fast.
123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
Q: What has driven the transformation across 450 stores?
A combination of upgrading store design, dedicating space to ready-to-eat food, and a disciplined approach to bringing in viral and new products quickly, while maintaining core convenience.
123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
Q: And how would you describe 7-Eleven in Singapore?
The stores are embedded in the community, evolving from a functional last-mile convenience shop to a destination with strong food focus, new products, and a fun, Instagrammable experience.
121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."
Q: What's been the biggest learning from expanding beyond Hong Kong?
Cultural nuances matter greatly; markets are not the same and require tailoring the approach, from brand onboarding to customer engagement, rather than applying a one-size-fits-all playbook.

Audience Metrics

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Frequently Asked Questions About OFFBounds Retail

What is OFFBounds Retail about and what kind of topics does it cover?

The show features candid conversations with senior leaders from retail, technology, and consumer brands, focusing on leadership decisions, growth strategies, and the realities of building modern commerce businesses. Episodes highlight human-centered leadership, practical implementations of AI and data, brand transformation, and the tension between rapid innovation and maintaining authentic customer relationships. Notable is the emphasis on in-person production value, thoughtful guest selection across retail and tech, and a willingness to challenge conventional narratives with concrete, real-world examples. This mix makes it useful for listeners who want actionable insights on scaling retail and commerce initiatives, governance, and customer... more

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Which podcasts are similar to OFFBounds Retail?

These podcasts share a similar audience with OFFBounds Retail:

1. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of OFFBounds Retail are there?

OFFBounds Retail launched 3 years ago and published 137 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on OFFBounds Retail?

Recent guests on OFFBounds Retail include:

1. Dusan Vujovic
2. Ian Burl
3. David Katz
4. Stephanie Unwin
5. Shannon Flanagan
6. Jamie Lin
7. Anushree Khosla
8. Alex Lawson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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