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Artwork for In Practice
Artificial Intelligence
Nextgen Healthcare
Ambient Assist
Interoperability
Revenue Cycle Management
Clinical Artificial Intelligence
Ambulatory Care
Tribal Health
Colville Confederated Tribes
Patient Experience
Icd-10 Codes
Insurance Denials
Mirth Connect
Center For Medicare and Medicaid Services
Rural Health Transformation Fund
AI / Artificial Intelligence
Apis / Api-First
Behavioral Health
AI Scribe
Luma Health

A podcast for forward-thinking ambulatory healthcare leaders, providers, and staff.

PublishesTwice monthlyEpisodes96Founded6 years ago
Number of ListenersCategories
MedicineHealth & Fitness

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Artwork for In Practice

Latest Episodes

In this episode of In Practice, Jenna Hagan, vice president of revenue cycle management national sales at NextGen Healthcare, chats with Nicole Knight, executive vice president of revenue cycle solutions and care transformation for MedAxiom, and Dr. ... more

In this episode of In Practice, Dr. Robert Murry, chief medical officer of NextGen Healthcare, chats with Isaiah Nathaniel, SVP and chief information officer, Delaware Valley Community Health, about the biggest challenges and opportunities facing Fed... more

In this conversation, Jenna Hagan, vice president of product marketing at NextGen Healthcare and Aditya Bansod, co-founder and president of Luma Health, discuss how patient expectations have changed in recent years and what practices can do to keep u... more

In this episode of In Practice, Dr. Robert Murry, chief medical officer at NextGen Healthcare, is joined by Javier Favela, vice president of market and segment strategy at NextGen Healthcare, and Erin Paige, solutions engineer at NextGen Healthcare a... more

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Recent Guests

Isaiah Nathaniel
Senior Vice President and Chief Information Officer at Delaware Valley Community Health
Delaware Valley Community Health
Episode: Healthcare is Accelerating: How Community Health Centers Can Keep Up
Aditya Bansod
Co-founder and president of Luma Health
Luma Health
Episode: Yes, Your Grocery Store Can Teach You About Successful Patient Engagement
Javier Favela
Vice President of Market and Segment Strategy at NextGen Healthcare
NextGen Healthcare
Episode: Behavioral Health is Under Pressure, and Healthtech is Here to Help
Erin Paige
Solutions Engineer at NextGen Healthcare and licensed Associate Counselor
NextGen Healthcare
Episode: Behavioral Health is Under Pressure, and Healthtech is Here to Help
Sloan Clardy
Thought leader and industry expert in the RCM space
Unspecified (guest)
Episode: AI in Revenue Cycle: From Today’s Reality to Tomorrow’s Edge
Dr. Dodji Modjinou
Founder and CEO of Advanced Rheumatology Associates of Nevada
Advanced Rheumatology Associates of Nevada
Episode: Nevada Rheumatologist Talks Growth Mindset and Lessons Learned from Running an Independent Practice
Muhammad Mo Chebli
Vice President of Product Interoperability
NextGen Healthcare
Episode: Interoperability's New Era: The Technologies Reshaping Healthcare Data Exchange
Chris Emper
Government Affairs Advisor
NextGen Healthcare
Episode: Making Sense of the $50 Billion Rural Health Transformation Fund: Timelines, Eligibility, and What's Next
Keith Nord
Orthopedic hand surgeon
Jackson, Tennessee
Episode: Home in Time for Dinner: Keith M. Nord, MD, Shares His Game-Changing Experience with Clinical AI

Host

Jenna Hagan
Host of In Practice, NextGen Healthcare

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Talking Points

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Healthcare is Accelerating: How Community Health Centers Can Keep Up
Q: What kinds of operational strategic challenges are FQHCs and community health centers facing today?
The main challenges are denying and getting claims paid efficiently, reducing bottlenecks in the tech stack at the point of care, and ensuring that AI-enabled processes—like denials management and scheduling—actually improve operations without compromising care. There is a strong emphasis on using AI to lower costs while maintaining or improving quality and ensuring readiness for potential Medicaid changes.
Yes, Your Grocery Store Can Teach You About Successful Patient Engagement
Q: How should clinics think about change management when adopting these technologies?
The emphasis is on embedding workflows, avoiding a proliferation of point solutions, ensuring systems integrate well, and prioritizing core platforms that can handle multiple workflows to prevent IT burnout and maintain consistent patient experiences.
Yes, Your Grocery Store Can Teach You About Successful Patient Engagement
Q: What are you seeing as the biggest changes in patient expectations and adoption of self-service?
He notes a shift to mobile-enabled, in-control patient experiences where self-scheduling and asynchronous communication are common, with patients across ages engaging digitally and demanding easy, comparable experiences to everyday consumer apps.
Yes, Your Grocery Store Can Teach You About Successful Patient Engagement
Q: Talk to me a little bit about background of your organization and how expectations have changed over the past years.
Aditya explains that the patient experience has shifted from purely satisfaction metrics to a broader focus on access, speed, and digital convenience, driven by consumer-style expectations and AI-enabled tools that streamline the care journey.
Interoperability's New Era: The Technologies Reshaping Healthcare Data Exchange
Q: What role does AI play in the future of interoperability, specifically with Mirth Connect?
AI, including agentic interoperability, will help automate data access decisions and troubleshoot integrations faster, tie clinical workflows to data across systems, and enhance natural language processing to extract meaningful coding from narratives and documents.

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Frequently Asked Questions About In Practice

What is In Practice about and what kind of topics does it cover?

This show focuses on the intersection of health technology and ambulatory care, with frequent discussions about the pressures facing behavioral health, interoperability, AI-enabled workflows, revenue cycle management, and practical implementations in real-world clinics. Episodes often feature NextGen Healthcare executives and clinicians sharing concrete experiences—ranging from AI scribes and automation to data exchange, regulatory updates, and rural health funding—plus candid stories about independent practice, tribal health operations, and large-scale EHR transitions. The format tends to blend strategic context with hands-on tips, vendor perspectives, and governance considerations, making it valuable for leaders evaluating technology-enab... more

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How many episodes of In Practice are there?

In Practice launched 6 years ago and published 96 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on In Practice?

Recent guests on In Practice include:

1. Isaiah Nathaniel
2. Aditya Bansod
3. Javier Favela
4. Erin Paige
5. Sloan Clardy
6. Dr. Dodji Modjinou
7. Muhammad Mo Chebli
8. Chris Emper

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