Rephonic
Artwork for Leadership Lens
Leadership
Private Clubs
Hospitality
Culture
Member Experience
Mentorship
Emotional Intelligence
Communication
Governance
Colonial Country Club
Board Governance
Club Culture
Advocacy
Corning Country Club
St. Clair Country Club
GGA Partners
Food-Trak
Balboa Yacht Club
CMAA
Jeff Thomas

Leadership Lens is a podcast hosted and produced by Heather Arias de Cordoba, editor of BoardRoom magazine and leadership storyteller, featuring candid conversations with leaders across hospitality, private clubs, technology and beyond. Each episode explores the challenges they’ve faced, the moments that shaped them and how they continue to adapt, grow and lead with intention. These are honest sto... more

PublishesWeeklyEpisodes27Founded6 months ago
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ManagementBusiness

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Artwork for Leadership Lens

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ABOUT WHITNEY

Whitney Reid Pennell is founder of RCS Hospitality Group, a consulting and training firm serving the private club and hospitality industries. Her work focuses on service culture, leadership development, team training and helping clubs ... more

ABOUT MICHELLE

Michelle Riklan is a career strategist, consulting and search executive with Kopplin Kuebler & Wallace. Her work is rooted in communication, leadership development, executive search and helping individuals and organizations make thoug... more

ABOUT DAVID

David Andow is president of SCI, the developers of Food-Trak, a food and beverage management system designed to help organizations improve inventory, procurement, menu management, culinary control and operational decision-making.

With n... more

ABOUT SIMEON

Simeon Miranda is general manager of Embassy Suites byHilton Waikiki Beach Walk, one of the largest Embassy Suites properties in the world and a destination resort in the heart of Waikiki.

With more than three decades of experience in ... more

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Recent Guests

Whitney Reid Pennell
Founder of RCS Hospitality Group
RCS Hospitality Group
Episode: Whitney Reid Pennell: Why Great Leadership Develops People, Builds Belonging and Brings Culture to Life
Michelle Riklan
Career strategist, consultant and search executive with Koplin Kuebler & Wallace
Koplin Kuebler & Wallace
Episode: Michelle Riklan: How Better Listening, Honest Language and the Right Fit Shape Stronger Leaders
David Andow
President of SCI, developers of Food-Trak
SCI / Food-Trak
Episode: David Andow on Food-Trak, F&B Data and Technology That Supports Club Teams
Simeon Miranda
General Manager at Embassy Suites by Hilton Waikiki Beach Walk
Hilton / Outrigger Hospitality Group
Episode: Simeon Miranda: Leading With Ohana, Humility and the Small Details That Shape Hospitality
Frank Cordeiro
GM and COO of Colonial Country Club
Colonial Country Club
Episode: Frank Cordeirdo on Colonial Country Club's Legacy, Leadership and the Power of Being Better and Differenr
Michael Stott
Partner with Triumph Group; longtime private club leader and advisor
Triumph Group
Episode: Michael Stott on Servant Leadership, Club Culture and Why Trust Still Matters Most
Bill McMahon Sr.
Founder of McMahon Group, prominent private club consultant
McMahon Group
Episode: Bill McMahon Sr.: Leadership, Listening & the Future of Private Clubs
Larry Hirsh
President of Golf Property Analysts, real estate and long-term value advisor to clubs
Golf Property Analysts
Episode: Larry Hirsh: The Risk of Falling Behind—How Clubs Lose Value When Leaders Stop Thinking Long-Term
Roger Chao
Board Consultant and Governance Expert
Independent governance consultant
Episode: Roger Chao on Board Culture, Trust & Governance: How Great Boards Think, Challenge & Lead Together

Host

Heather Arias de Cordoba
Host of Leadership Lens

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Talking Points

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Desi Speh on Leadership: Culture, Presence and Purpose at Desert Highlands
Q: Was there a defining moment in your career that shaped the kind of leader you are today?
Desi describes a shift from relying on board direction to leading with anticipation and preparing to lead discussions, treating department heads as CEOs of their areas, which boosted trust and the happiness quotient within the team.
Whitney Reid Pennell: Why Great Leadership Develops People, Builds Belonging and Brings Culture to Life
Q: What does a truly exceptional member experience look like, and how do leaders create conditions for that to happen consistently?
It's a felt, effortless quality achieved through intentional design, modeling by leaders, and a core focus on the four feelings: welcome, comfortable, important, and understood, tailored to each member's needs.
Whitney Reid Pennell: Why Great Leadership Develops People, Builds Belonging and Brings Culture to Life
Q: So who or what has influenced your leadership style and how does that shape how you teach and lead today?
A combination of family upbringing, mentors who opened doors, and experiences where she had to figure things out—especially the mentors who pushed her to solve problems and consider people first.
Marc Schwarz on Service That Connects, Empowers Teams and Builds Intentional Culture
Q: Who mentored you in your approach to service, and how has that mentorship influenced your work?
Marc attributes mentorship from Ian Schrager and Colin Cowie, whose philosophy emphasized caring for guests, empowering staff to bring their energy, and balancing structure with creative freedom to deliver authentic experiences.
Marc Schwarz on Service That Connects, Empowers Teams and Builds Intentional Culture
Q: Was there a defining moment in your service career that shaped who you are today?
Marc describes two pivotal moments, including a childhood lesson from his German grandmother about holding the door for people, and a later realization in Los Angeles about tailoring experiences to individual desires rather than defaulting to a standard option.

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Frequently Asked Questions About Leadership Lens

What is Leadership Lens about and what kind of topics does it cover?

Leadership Lens features candid conversations with leaders across hospitality, private clubs, and related industries, focusing on resilience, leadership development, and building strong teams. Episodes frequently explore mentorship, culture, governance, and authentic leadership through personal stories and practical strategies for managing complexity, accelerating professional growth, and driving sustained member or guest experiences. A notable strength is bringing seasoned operators and governance experts into one space, often tying leadership philosophy to tangible outcomes in clubs, hotels, and hospitality businesses. This makes it a compelling listen for senior managers, aspiring operators, and PR or sponsorship partners looking to conn... more

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Which podcasts are similar to Leadership Lens?

These podcasts share a similar audience with Leadership Lens:

1. Maxwell Leadership Executive Podcast
2. Maxwell Leadership Podcast

How many episodes of Leadership Lens are there?

Leadership Lens launched 6 months ago and published 27 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Leadership Lens?

Recent guests on Leadership Lens include:

1. Whitney Reid Pennell
2. Michelle Riklan
3. David Andow
4. Simeon Miranda
5. Frank Cordeiro
6. Michael Stott
7. Bill McMahon Sr.
8. Larry Hirsh

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