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Kundenservice - Richtig gemacht!

OMQ | Matthias Meisdrock und Caroline Schnettler

Willkommen zum OMQ Podcast "Kundenservice - Richtig gemacht!" mit Matthias Meisdrock und Caroline Schnettler. Seit über 10 Jahren unterstützen wir große und kleine Unternehmen dabei, ihren Kundenservice zu verbessern. In diesem Podcast wollen wir unsere Erfahrungen mit euch teilen, um euch neue Impulse für euren Kundenservice zu geben.

PublishesMonthlyEpisodes6Founded4 years ago
Language
German
Category
Technology

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Latest Episodes

In dieser Folge unseres Podcasts geht es darum, wie man den Self-Service möglichst effektiv gestaltet und dem Kundenservice dabei hilft, so viele Kundenanfragen wie möglich ohne manuellen Aufwand zu beantworten. Im Self-Service können Kund:innen selb... more

Kundenanfragen auf allen Kommunikationskanälen mithilfe von Künstlicher Intelligenz automatisch beantworten - Das klingt ziemlich gut und erstrebenswert. Am allerbesten wäre es natürlich wenn alle Kund:innen eine:n persönliche:n Service-Agent:in habe... more

Key Performance Indicators (oder kurz: KPI’s) sind Leistungskennzahlen, die zeigen, wie effektiv die eingeleiteten Aktivitäten zur Beantwortung von Kundenanfragen sind. Dabei gibt es viele verschiedene KPIs, die sich auf die Bewertung der Kundenservi... more

Was ist KI? Wie funktioniert sie? Wie wird KI in den Kundenservice integriert? Wie kann man das Serviceteam auf KI vorbereiten? All diesen Fragen gehen wir in Folge 3 unseres Podcasts nach. Außerdem sprechen Matthias und Caro darüber, welche Fähigkei... more

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Reviews

4.6 out of 5 stars from 11 ratings
  • Podcast wirklich richtig gemacht!

    Professionell und auf den Punkt! Sehr wertvolle Learnings zur Verbesserung und Automatisierung des Kundenservice.

    Apple Podcasts
    5
    Peter_My
    Poland2 years ago
  • Toller Content

    :)

    Apple Podcasts
    5
    Sternengucker80
    Germany2 years ago
  • Interessant mit einer Einschränkung

    Vielen Dank für euren Content. Ihr gebt euch viel Mühe um in der Servicewüste aufzuräumen.

    Nur bitte bitte hört auf mit diesem Gendern. Das macht alles kaputt und jeden den ich kenne geht dieser Blödsinn total auf den Nerv.

    Ich kann mir gut vorstellen dass ihr mehr Zuhörer damit verliert als für euch gewinnt.

    Ansonsten weiter so.

    Apple Podcasts
    3
    ));€337;7;
    Germany3 years ago

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1. KI verstehen

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Kundenservice launched 4 years ago and published 6 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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