The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
IntercomOn The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the f... more
| Publishes | Twice monthly | Episodes | 484 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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Latest Episodes
In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by Franka Martinovic, Director, Customer Support, Intercom, to reflect on a year of rapid change for Intercom’s support team. They discuss how AI has... more
This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders.
Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer... more
Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transforme... more
It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how suppo... more
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- Trends, tips, and assets to succeed in CS & CX
The Ticket crew, along with their incredibly knowledgeable guests deliver nothing but value in each and every episode. Comprised of all the traditional things that make a CS / CX show fabulous -- great insights, trends, tips, and assets to succeed in this field. coupled with authenticity and insight you won’t find anywhere else. Thanks for putting out such a wonderful show guys - keep up the great work!
Apple Podcasts5Linda__Lee_
Philippines2 years ago - Great podcast for anyone thinking about Product and Customers
Inside Intercom is gold—they find the best guests and covers a diverse range of topics, including product development, design, marketing, and customer support. I also love Liam’s interviewing style and ability to pull out super interesting anecdotes from them. Worth a listen!
Apple Podcasts5R.amsay
Canada3 years ago - A must listen!
This podcast is an absolute must listen for anyone looking to be inspired and informed when it comes to product management, design, entrepreneurship, and marketing! Liam is very knowledgeable and provides great insights and advice!
Apple Podcasts5maddie@podcastingyou
United States4 years ago - Get Inside! 🙌
Inside Intercom has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen. Don't miss it!
Apple Podcasts5Arlie KUnited States4 years ago - Great show!
The host of the Inside Intercom podcast highlights all aspects of product management, design and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
Apple Podcasts5malfoxleyUnited States4 years ago
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Chart Rankings
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Apple Podcasts | #243 |  Ukraine/Technology |
Apple Podcasts | #245 |  China/Technology |
Talking Points
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focused on the exploration of future trends in customer service and experience, this podcast features in-depth conversations with industry leaders and innovators shaping the landscape. Episodes frequently discuss the integration of artificial intelligence and its implications for customer support, alongside personal success stories and strategies employed by various organizations. A unique aspect of this podcast is its commitment to emphasizing the balance between technology and the human touch in customer interactions, making it relevant for professionals looking to evolve their customer engagement practices.
Where can I find podcast stats for this podcast?
Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The a16z Show
2. Planet Money
3. 99% Invisible
4. Hard Fork
How many episodes of this podcast are there?
this podcast launched 11 years ago and published 484 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Marco Perrini
2. Fergal Reid
3. Riz Sherif
4. Matt Leggett
5. Rati Zvirawa
6. Guneet Singh
7. Natalie Hurst
8. Sean Reid
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.