The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
IntercomOn The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the f... more
| Publishes | Twice monthly | Episodes | 481 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyBusiness | |||
Listen to this Podcast
Latest Episodes
It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how suppo... more
What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management ... more
AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to dis... more
We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too?
In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Suc... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Recent Guests
Hosts
Reviews
- Trends, tips, and assets to succeed in CS & CX
The Ticket crew, along with their incredibly knowledgeable guests deliver nothing but value in each and every episode. Comprised of all the traditional things that make a CS / CX show fabulous -- great insights, trends, tips, and assets to succeed in this field. coupled with authenticity and insight you won’t find anywhere else. Thanks for putting out such a wonderful show guys - keep up the great work!
Apple Podcasts5Linda__Lee_
Philippinesa year ago - Great podcast for anyone thinking about Product and Customers
Inside Intercom is gold—they find the best guests and covers a diverse range of topics, including product development, design, marketing, and customer support. I also love Liam’s interviewing style and ability to pull out super interesting anecdotes from them. Worth a listen!
Apple Podcasts5R.amsay
Canada3 years ago - A must listen!
This podcast is an absolute must listen for anyone looking to be inspired and informed when it comes to product management, design, entrepreneurship, and marketing! Liam is very knowledgeable and provides great insights and advice!
Apple Podcasts5maddie@podcastingyou
United States4 years ago - Get Inside! 🙌
Inside Intercom has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen. Don't miss it!
Apple Podcasts5Arlie KUnited States4 years ago - Great show!
The host of the Inside Intercom podcast highlights all aspects of product management, design and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
Apple Podcasts5malfoxleyUnited States4 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #146 |  South Africa/Technology |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This podcast provides valuable insights into the evolving landscape of customer service and experience, engaging with thought leaders and professionals from various sectors. Discussions often focus on the integration of artificial intelligence in support operations, innovative customer engagement strategies, and metrics for measuring customer satisfaction. With an emphasis on best practices and real-world applications, the content appeals to those interested in enhancing their customer support frameworks and understanding the impact of technology in service delivery.
Where can I find podcast stats for this podcast?
Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does this podcast get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for this podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for this podcast?
Rephonic provides comprehensive predictive audience data for this podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does this podcast have?
To see how many followers or subscribers this podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. a16z Podcast
2. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
3. Y Combinator Startup Podcast
4. The Official SaaStr Podcast: SaaS | Founders | Investors
5. Startups For the Rest of Us
How many episodes of this podcast are there?
this podcast launched 10 years ago and published 481 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact this podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for this podcast?
Rephonic pulls ratings and reviews for this podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for this podcast?
Rephonic provides full transcripts for episodes of this podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Matt Leggett
2. Rati Zvirawa
3. Guneet Singh
4. Natalie Hurst
5. Sean Reid
6. Beth-Ann Sher
7. Margarita Wilshire
8. Mark Hughes
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.