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Artwork for The Ticket: Discover the Future of Customer Service, with Intercom

The Ticket: Discover the Future of Customer Service, with Intercom

Intercom

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. more

PublishesWeeklyEpisodes424Founded9 years ago
Number of ListenersCategories
BusinessTechnology

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Artwork for The Ticket: Discover the Future of Customer Service, with Intercom

Latest Episodes

This week's guest, CX author and speaker Stacy Sherman, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton to discuss her Doing CX Right framework to design a standout custom... more

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22 hours ago

This week our Director of Automated and Proactive Support, Ruth O’Brien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great custom... more

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8 days ago
YouTube

Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete ... more

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22 days ago
YouTube

Intercom VP of Customer Support Declan Ivory chats with Jenna Elliott, VP of Global Customer Success at digital analytics platform Amplitude, about the intricacies of driving customer success in today’s world and what the roadmap for businesses aimin... more

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a month ago
YouTube

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Reviews

4.7 out of 5 stars from 207 ratings
  • Great podcast for anyone thinking about Product and Customers

    Inside Intercom is gold—they find the best guests and covers a diverse range of topics, including product development, design, marketing, and customer support. I also love Liam’s interviewing style and ability to pull out super interesting anecdotes from them. Worth a listen!

    Apple Podcasts
    5
    R.amsay
    Canadaa year ago
  • A must listen!

    This podcast is an absolute must listen for anyone looking to be inspired and informed when it comes to product management, design, entrepreneurship, and marketing! Liam is very knowledgeable and provides great insights and advice!

    Apple Podcasts
    5
    maddie@podcastingyou
    United States2 years ago
  • Get Inside! 🙌

    Inside Intercom has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen. Don't miss it!

    Apple Podcasts
    5
    Arlie K
    United States2 years ago
  • Great show!

    The host of the Inside Intercom podcast highlights all aspects of product management, design and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!

    Apple Podcasts
    5
    malfoxley
    United States3 years ago
  • Good content

    Good, variety of different topics covered

    Apple Podcasts
    5
    Itunes2021
    Germany3 years ago

Chart Rankings

Apple Podcasts
#167 China/Technology
Apple Podcasts
#205 India/Technology
Apple Podcasts
#235 Ireland/Technology
Apple Podcasts
#243 South Korea/Technology

Audience

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