The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
IntercomOn The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the f... more
| Publishes | Twice monthly | Episodes | 475 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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Latest Episodes
In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. Th... more
In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to delive... more
In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative... more
Ruth O’Brien, Senior Director of AI Support at Intercom, sits down with George Dilthey, Head of Support at Clay, to explore “The Wheel” – Clay’s 15-month rotational program that begins in customer service and develops the next generation of tech lead... more
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- Trends, tips, and assets to succeed in CS & CX
The Ticket crew, along with their incredibly knowledgeable guests deliver nothing but value in each and every episode. Comprised of all the traditional things that make a CS / CX show fabulous -- great insights, trends, tips, and assets to succeed in this field. coupled with authenticity and insight you won’t find anywhere else. Thanks for putting out such a wonderful show guys - keep up the great work!
Apple Podcasts5Linda__Lee_
Philippinesa year ago - Great podcast for anyone thinking about Product and Customers
Inside Intercom is gold—they find the best guests and covers a diverse range of topics, including product development, design, marketing, and customer support. I also love Liam’s interviewing style and ability to pull out super interesting anecdotes from them. Worth a listen!
Apple Podcasts5R.amsay
Canada2 years ago - A must listen!
This podcast is an absolute must listen for anyone looking to be inspired and informed when it comes to product management, design, entrepreneurship, and marketing! Liam is very knowledgeable and provides great insights and advice!
Apple Podcasts5maddie@podcastingyou
United States4 years ago - Get Inside! 🙌
Inside Intercom has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen. Don't miss it!
Apple Podcasts5Arlie KUnited States4 years ago - Great show!
The host of the Inside Intercom podcast highlights all aspects of product management, design and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
Apple Podcasts5malfoxleyUnited States4 years ago
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Apple Podcasts | #217 |  Ireland/Technology |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This podcast provides valuable insights into the evolving landscape of customer service and experience, engaging with thought leaders and professionals from various sectors. Discussions often focus on the integration of artificial intelligence in support operations, innovative customer engagement strategies, and metrics for measuring customer satisfaction. With an emphasis on best practices and real-world applications, the content appeals to those interested in enhancing their customer support frameworks and understanding the impact of technology in service delivery.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis
2. a16z Podcast
3. The Next Wave - AI and The Future of Technology
4. Beyond The Prompt - How to use AI in your company
5. Marketing School - Digital Marketing and Online Marketing Tips
How many episodes of this podcast are there?
this podcast launched 10 years ago and published 475 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Margarita Wilshire
2. Mark Hughes
3. Sam Miller
4. Jared Ellis
5. John Durocher
6. Maxime Manseau
7. Robb Clarke
8. Emily Lampert
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