The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
IntercomOn The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the f... more
| Publishes | Twice monthly | Episodes | 478 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyBusiness | |||
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Latest Episodes
We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too?
In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Suc... more
Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team ... more
Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the mo... more
In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. Th... more
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- Trends, tips, and assets to succeed in CS & CX
The Ticket crew, along with their incredibly knowledgeable guests deliver nothing but value in each and every episode. Comprised of all the traditional things that make a CS / CX show fabulous -- great insights, trends, tips, and assets to succeed in this field. coupled with authenticity and insight you won’t find anywhere else. Thanks for putting out such a wonderful show guys - keep up the great work!
Apple Podcasts5Linda__Lee_
Philippinesa year ago - Great podcast for anyone thinking about Product and Customers
Inside Intercom is gold—they find the best guests and covers a diverse range of topics, including product development, design, marketing, and customer support. I also love Liam’s interviewing style and ability to pull out super interesting anecdotes from them. Worth a listen!
Apple Podcasts5R.amsay
Canada2 years ago - A must listen!
This podcast is an absolute must listen for anyone looking to be inspired and informed when it comes to product management, design, entrepreneurship, and marketing! Liam is very knowledgeable and provides great insights and advice!
Apple Podcasts5maddie@podcastingyou
United States4 years ago - Get Inside! 🙌
Inside Intercom has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen. Don't miss it!
Apple Podcasts5Arlie KUnited States4 years ago - Great show!
The host of the Inside Intercom podcast highlights all aspects of product management, design and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
Apple Podcasts5malfoxleyUnited States4 years ago
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Apple Podcasts | #201 |  China/Technology |
Apple Podcasts | #218 |  South Africa/Technology |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This podcast provides valuable insights into the evolving landscape of customer service and experience, engaging with thought leaders and professionals from various sectors. Discussions often focus on the integration of artificial intelligence in support operations, innovative customer engagement strategies, and metrics for measuring customer satisfaction. With an emphasis on best practices and real-world applications, the content appeals to those interested in enhancing their customer support frameworks and understanding the impact of technology in service delivery.
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Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. TED Talks Daily
2. The AI Daily Brief: Artificial Intelligence News and Analysis
3. Hard Fork
4. a16z Podcast
5. The Indicator from Planet Money
How many episodes of this podcast are there?
this podcast launched 10 years ago and published 478 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Sean Reid
2. Margarita Wilshire
3. Mark Hughes
4. Sam Miller
5. Jared Ellis
6. John Durocher
7. Maxime Manseau
8. Robb Clarke
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