Get Out of Wrap - Contact Centre Chat
Martin TeasdaleThere are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know th... more
| Publishes | Weekly | Episodes | 270 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Here's a Spotify description for this episode:
#268 - What if leadership didn't need a leader? - Danny Wareham
What if the best leaders are the ones who know how to get out of the way? In this episode, Martin sits down with psychologist, coach, and... more
Martin welcomes back "the Bearded Wonder Man" himself, James Revell, for a wide-ranging conversation on leadership, team culture, and the future of customer experience. Drawing on years of judging national and European contact centre awards, James sh... more
Martin takes a closer look at the near future of the contact centre — not the vague "AI will replace everyone" headlines, but a practical, role-by-role breakdown of how the industry might really change over the next decade.
After attending the Natio... more
Martin Teasdale is joined again by Danny Wardell of Alvaria for Part 2 of their conversation.
Fresh from a great response to Episode 1, they dive deeper into the realities of contact centre life, from the agent experience to the evolution (or lack ... more
Recent Guests
Host
Reviews
- Get out wrap! Should be Get into wrap
If I was still an agent working in the contact centre this would be the perfect reason to get into wrap (although I know my manager from years ago may not have been happy) 😂
I came late to the podcast only finding it a while ago, I started at episode 1 and am now up to date, what I can say is that every episode adds value, is great and really makes you think!!
Martin is a great podcast host and the guest are brilliant with loads knowledge to share!!
If you don’t work in a contact centre don’... more
Apple Podcasts5Welshy29
United Kingdom4 years ago - Insightful and varied
Martin’s show is simply the best place for anyone looking to grow in their contact centre role to start. Whether a newly promoted team leader, site manager or director the content is insightful and varied. Martin’s passion and experience shine throw whoever his guests are. It’s on my must listen queue.
Apple Podcasts5MattyhattywattyUnited Kingdom4 years ago - Awesome show
Martin gives a brilliant insight into a hugely innovative and changing industry. He makes his guests feel so at ease and the conversation just flows. Love listening to all of the different people and views of those he has on.
Apple Podcasts5lynsay mcewenUnited Kingdom4 years ago - Brilliant show
I love how this show tells the stories of inspirational people (that happen to be working in the CC industry). Martin is a natural host who know how to get the best out of his guests. Love it.
Apple Podcasts5stuart.dormanUnited Kingdom4 years ago - Hits the mark!
Being from the industry I almost dread listening to podcasts about stereotypical stories and how people are great and experts. Well this isn’t that! Martin clearly knows his stuff and has a great technique of talking shop with other industry professionals whilst keeping it light and enjoyable. Keep up the class interviews and guests. A highlight of my week when a new one comes out 👌👌👌
Apple Podcasts5Charley180980United Kingdom5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #133 | United Kingdom/Business/Management |
Talking Points
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Frequently Asked Questions About Get Out of Wrap
What is Get Out of Wrap about and what kind of topics does it cover?
A forward-looking, practitioner-focused show exploring how contact centres operate now and where they're headed, with a strong emphasis on leadership, employee engagement, AI, and human-centred service. Episodes frequently center on practical management tactics, coaching, and culture-building, often featuring practitioners who've risen through frontline roles or led teams through transformation. Notable strands include the balance between automation and human judgment, the impact of AI on coaching and wellbeing, and the importance of authentic leadership in delivering great customer experiences. The format tends to blend personal career stories with actionable frameworks, making it useful for leaders, trainers, and frontline managers seekin... more
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Get Out of Wrap launched 7 years ago and published 270 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Get Out of Wrap?
Recent guests on Get Out of Wrap include:
1. James Revell
2. Danny Wardell
3. Jamie Corbett
4. Maria McCann
5. Barry Cooper
6. Lisa Dolan
7. Steve Morrell
8. Nicola Calland
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.