Get Out of Wrap - Contact Centre Chat
Martin TeasdaleThere are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know th... more
| Publishes | Twice monthly | Episodes | 263 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
Listen to this Podcast
Latest Episodes
In this episode I sat down with Jamie Corbett, Head of Operations at Advantis Credit, for a conversation that's as honest as it is inspiring.
Jamie's story starts on the building sites, a plumber by trade who accidentally stumbled into a contact ce... more
Martin sits down with Lee Houghton, the UK's National Coach of the Year and founder of Get Knowledge, for a wide-ranging, honest conversation about artificial intelligence and what it's doing to us as humans.
Fresh from the Forum Conference, both se... more
What if every contact centre agent and team leader had access to an on-demand AI coach — right in the moment they needed it most?
In this episode of Get Out of Wrap, Martin is joined by Kathryn Simons-Porter, founder of Flourish Business Consulting,... more
In this episode, Martin is joined by Barry Cooper — Head of Conversions at Smart Currency Exchange, long-time member of the contact centre community, and all-round legend of the Team Leader Community. What started as a five-star review left on a podc... more
Recent Guests
Host
Reviews
- Get out wrap! Should be Get into wrap
If I was still an agent working in the contact centre this would be the perfect reason to get into wrap (although I know my manager from years ago may not have been happy) 😂
I came late to the podcast only finding it a while ago, I started at episode 1 and am now up to date, what I can say is that every episode adds value, is great and really makes you think!!
Martin is a great podcast host and the guest are brilliant with loads knowledge to share!!
If you don’t work in a contact centre don’... more
Apple Podcasts5Welshy29
United Kingdom4 years ago - Insightful and varied
Martin’s show is simply the best place for anyone looking to grow in their contact centre role to start. Whether a newly promoted team leader, site manager or director the content is insightful and varied. Martin’s passion and experience shine throw whoever his guests are. It’s on my must listen queue.
Apple Podcasts5MattyhattywattyUnited Kingdom4 years ago - Awesome show
Martin gives a brilliant insight into a hugely innovative and changing industry. He makes his guests feel so at ease and the conversation just flows. Love listening to all of the different people and views of those he has on.
Apple Podcasts5lynsay mcewenUnited Kingdom4 years ago - Brilliant show
I love how this show tells the stories of inspirational people (that happen to be working in the CC industry). Martin is a natural host who know how to get the best out of his guests. Love it.
Apple Podcasts5stuart.dormanUnited Kingdom4 years ago - Hits the mark!
Being from the industry I almost dread listening to podcasts about stereotypical stories and how people are great and experts. Well this isn’t that! Martin clearly knows his stuff and has a great technique of talking shop with other industry professionals whilst keeping it light and enjoyable. Keep up the class interviews and guests. A highlight of my week when a new one comes out 👌👌👌
Apple Podcasts5Charley180980United Kingdom4 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #155 |  Spain/Business/Management |
Talking Points
Recent interactions between the hosts and their guests.
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Frequently Asked Questions About Get Out of Wrap
What is Get Out of Wrap about and what kind of topics does it cover?
The show centers on practical, real-world practices in the contact centre world, with a focus on leadership, employee experience, technology, and customer outcomes. Episodes frequently explore team leadership, coaching, culture, and the evolving role of AI in contact centres, often featuring practitioners who moved from frontline roles into leadership or founders driving industry innovation. A standout is the commitment to community-building within the industry, spotlighting networks, training, and peer support as keys to reducing burnout and raising performance. The format tends to mix personal career stories with actionable insights, making it useful for supervisors, ops leaders, and tech buyers evaluating tools or partnerships in CX and ... more
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Which podcasts are similar to Get Out of Wrap?
These podcasts share a similar audience with Get Out of Wrap:
1. Pivot
How many episodes of Get Out of Wrap are there?
Get Out of Wrap launched 7 years ago and published 263 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Get Out of Wrap?
Recent guests on Get Out of Wrap include:
1. Martin Teasdale
2. Dan Schlenzig
3. Sam Sanford
4. Lewis Parkin
5. Danny Wareham
6. Leo Motley
7. David Paulding
8. Kevin Magacci
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.