Get Out of Wrap - Contact Centre Chat
Martin TeasdaleThere are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know th... more
| Publishes | Weekly | Episodes | 238 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
Listen to the Podcast
Latest Episodes
Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depress... more
David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message
Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals. more
Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole. more
Insights
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Reviews
- Get out wrap! Should be Get into wrap
If I was still an agent working in the contact centre this would be the perfect reason to get into wrap (although I know my manager from years ago may not have been happy) 😂 more
Apple Podcasts5Welshy29
United Kingdom2 years ago - Insightful and varied
Martin’s show is simply the best place for anyone looking to grow in their contact centre role to start. Whether a newly promoted team leader, site manager or director the content is insightful and varied. Martin’s passion and experience shine throw whoever his guests are. It’s on my must listen queue.
Apple Podcasts5MattyhattywattyUnited Kingdom2 years ago - Awesome show
Martin gives a brilliant insight into a hugely innovative and changing industry. He makes his guests feel so at ease and the conversation just flows. Love listening to all of the different people and views of those he has on.
Apple Podcasts5lynsay mcewenUnited Kingdom2 years ago - Brilliant show
I love how this show tells the stories of inspirational people (that happen to be working in the CC industry). Martin is a natural host who know how to get the best out of his guests. Love it.
Apple Podcasts5stuart.dormanUnited Kingdom2 years ago - Hits the mark!
Being from the industry I almost dread listening to podcasts about stereotypical stories and how people are great and experts. Well this isn’t that! Martin clearly knows his stuff and has a great technique of talking shop with other industry professionals whilst keeping it light and enjoyable. Keep up the class interviews and guests. A highlight of my week when a new one comes out 👌👌👌
Apple Podcasts5Charley180980United Kingdom2 years ago
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Chart Rankings
Apple Podcasts | #226 | United Kingdom/Business/Management |
Apple Podcasts | #249 |  Italy/Business/Management |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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