Experience Strategy Podcast with Stone Mantel
Aransas Savas & Dave NortonHave you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable cust... more
| Publishes | Weekly | Episodes | 84 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
Listen to the Podcast
Latest Episodes
Today we are revisiting our talk with Amy Shore, Chief Customer Officer of Nationwide Insurance, about how to lead CX transformation and drive customer-centric leadership. In this episode we look at Amy’s mission to transform Nationwide Insurance int... more
In today’s episode, we had the privilege of speaking with Thales Teixeira, a leading expert on customer-focused innovation. Thales is the co-founder of Decoupling and the author of “Unlocking the Customer Value Chain: How Decoupling Drives Consumer D... more
Dr. Natalie Petouhoff is the author of the award-winning WSJ best-selling book Empathy in Action. She guides brands to see empathy as a business construct that helps them reduce costs and increase value because they are delivering great customer and ... more
In this episode, we are joined by resilience expert, Simon T. Bailey, who launched his career at The Disney Institute. Listen to the episode to learn: more
Insights
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Reviews
- Fantastic Interview
Dave and Aransas maintain great consistency in the quality of their guests and conversations. These two thought leaders pair seamlessly as they interview the guest and provide key takeaways for the listener. There is are pertinent nuggets that can be found in each conversation. I particularly like their focus on collaboration and their ability to appeal to businesses of all sizes. Listen and enjoy!
Apple Podcasts5bipartisan maven
United States2 years ago - Amazing podcast!
I love listening to this podcast! Dave and Aransas have a deep understanding of experience strategy and give great, simplified takeaways. They make every episode a good listen.
Apple Podcasts5Ilovesports22United States2 years ago - Five Stars
I like how Dave and Aransas ask the questions that I’m looking for. There is quite a variety of guests that they have on the show as well so there’s something to apply to every business.
Apple Podcasts5- Graphic ArtistUnited States2 years ago - Great podcast
I learned so much!
Apple Podcasts5kyle64688644United States2 years ago - So helpful!
I learn so much from every episode- big ideas and easy ways to apply them.
Apple Podcasts5CX ProUnited States2 years ago
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Chart Rankings
Apple Podcasts | #211 |  Mexico/Business/Management |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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Experience Strategy Podcast launched 3 years ago and published 84 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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