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EXPERIENCES

Deloitte Digital

Plongez dans l’univers de l’expérience client avec un format court et impactant. En 15 minutes, nos invités – experts en UX design, marketing, CRM, e-commerce et intelligence artificielle – décryptent les enjeux et innovations qui façonnent la relation client aujourd’hui. Un podcast clair, accessible et inspirant, pour élargir vos perspectives et mieux comprendre ces sujets essentiels. Hébergé par... more

PublishesMonthlyEpisodes9Founded2 years ago
Language
French
Number of ListenersCategory
Technology

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Latest Episodes

Tout projet de transformation digitale débute par une phase de cadrage. Celle-ci a un rôle primordial pour le bon déroulement du projet, sa réussite du projet et la relation avec le client. Dans cet épisode, Emmanuel, Project Manager chez Deloitte Di... more

Les émotions et la mémoire sont biologiquement liées. L'expérience que vivent les clients à travers votre produit ou service impacte donc directement s'ils vont se souvenir de vous ou non.

Dans cet épisode, Sabine et Margaux, expertes stratégies et ... more

Le Replatforming Salesforce est bien plus qu'une mise à jour du CRM, c'est un projet de transformation à part entière qu'il faut cadrer et mener avec attention pour être sûr de son efficacité et de sa bonne délivrabilité. Oumama, experte Salesforce c... more

Après avoir mené plus d'une trentaine d'expérimentations sur l'IA agentique de Salesforce, Arnaud Le Pestipon, expert Salesforce chez Deloitte Digital, nous donne son retour d'expérience et ses apprentissages clés lors de la mise en place de cette te... more

Le pilotage par la valeur permet de recentrer la valeur intrinsèque d'un projet au cœur de la culture de l'entreprise impactant ainsi le business, la satisfaction client et les collaborateurs. Découvrez dans cet épisode, comment appliquer cette métho... more

L'e-commerce est un terme aujourd'hui populaire et fortement lié à l'expérience client mais sait-on vraiment ce qui se cache derrière ? Qu'est-ce que cela englobe ? Quels sont les principaux enjeux rencontrés dans ce domaine ? Quel impact ont les inn... more

L'accessibilité numérique est un enjeu d'actualité qui, en 2025, prend une dimension légale et pour lequel toutes les entreprises françaises sont concernées. Alors, contrainte ou opportunité ? Dans cet épisode, nous discutons avec Juliette Joyeux et ... more

L'Adobe Experience Makers est un moment de partage autour des métiers de l'expérience client et des projets innovants en la matière.

Cette année encore, nous avons eu la chance d'y participer et c'est Antoine Sanders, manager chez Deloitte Digital, ... more

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Which podcasts are similar to EXPERIENCES?

These podcasts share a similar audience with EXPERIENCES:

1. Génération Do It Yourself

How many episodes of EXPERIENCES are there?

EXPERIENCES launched 2 years ago and published 9 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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