Decoding the Customer
Julia Ahlfeldt, Certified Customer Experience ProfessionalInterviews and perspectives from global customer experience experts
| Publishes | Weekly | Episodes | 50 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Category | Business | ||||
Listen to this Podcast
Latest Episodes
Whether you are seeking an engaging speaker who can energize your team about customer experience or you are organizing a strategic leadership event, Julia can help you spark change
Customer Experience is more than a buzz word these days. Organizatio... more
This CX Mini Masterclass explains customer “Moments of Truth”. Show host and customer experience expert, Julia Ahlfeldt, shares where the concept came from, and how you can use your understanding of Moments of Truth to improve customer journeys and f... more
This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer experience. Show host and customer experience expert, Julia Ahlfeldt, shares examples for how you can build a balanced view of customer experience with... more
This CX Mini Masterclass covers the concept of Customer Lifetime Value (CLV), how to calculate this, and why it’s an important metric for the CX profession. Show host and customer experience expert, Julia Ahlfeldt, will help you understand how to lev... more
Key Facts
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Reviews
- Punchy and insightful
The mini masterclasses are excellent as they cover a topic in less then ten minutes in a punchy and insightful manner. Well worth listening to even if you are an experienced professional as they are a great reminder of what you should be thinking about.
Apple Podcasts5BlueJack19052012
United Kingdom5 years ago
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Apple Podcasts | #232 |  Philippines/Business |
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Decoding the Customer launched 8 years ago and published 50 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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