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Decoding Series

Twilio APJ
Artificial Intelligence
Customer Experience
Generative AI
Trust
Financial Services
Marketing
Cyber Security
Data
Fraud
Regulation
Twilio
Data Privacy
European Union

Decoding is the process of converting encoded data back into its original format. In the same spirit, the "Decoding" series unravels the complexities of signals and information from around the world, transforming them into clear and actionable insights for our audience.

Each episode navigates the topic of Trust & AI through a people, process, and technology, empowering audiences with a holistic un... more

PublishesDailyEpisodes8Founded5 months ago
Number of ListenersCategories
MarketingBusiness

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Artwork for Decoding Series

Latest Episodes

Join psychology and persuasive tech expert Natalie Nahai for a thought-provoking webinar on trust in the age of AI. Explore how data-driven technology shapes our perceptions, influences consumer preferences, and challenges traditional models of trust... more

Trust is the foundation of every great customer relationship, built on transparency, reliability, and authenticity. Yet in today’s landscape, trust in business is more fragile than ever. Join our webinar with Jeremy Schwartz to discover how you can n... more

Special guest Stephen Scheeler (former CEO of Facebook ANZ) shares expert strategies for building trust - showing how businesses can deliver seamless, data-driven experiences while putting privacy and transparency first.

The role of AI in customer experience has ushered in an era of unprecedented transformation. It enables highly personalised customer interactions, anticipates customer needs and behaviours, and allows for real-time customer support, among many other ... more

The interconnectedness of our world, while bringing untold conveniences and global opportunities, also opens the door to highly sophisticated cyber threats that can strike at the heart of our personal and professional lives.

Uncover the current cyber... more

The retail industry has undergone a radical transformation in recent years, with brands trying to keep up with rapid changes across supply chain, the economy, and consumer behaviour. And it is currently at yet another inflection point, with AI at the... more

AI is widely expected to bring monumental change to marketing. Already, we are seeing its impact across the industry.

Predictive AI is transforming how we analyse data, enabling us to identify patterns in customer behaviour that inform more effectiv... more

AI. Everyone is talking about it, and we're all discovering new ways of using it every day. How does the rapid development of AI impact you in the workplace? What should brands bear in mind in the using of AI?

Joining us in this episode is Steve Mon... more

Key Facts

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Find out how many people listen to this podcast per episode and each month.

Recent Guests

Natalie Nahai
Thought leader in digital ethics and psychology of persuasion
Independent consultant/author
Episode: The Human, Ethical & Tech Dimensions of AI-Driven Engagement
Stephen Scheeler
CEO of Omninescent, former CEO of Facebook ANZ, AI/tech influencer
Omninescent
Episode: The Future of Data Privacy in Personalisation
Sam Richardson
Head of Twilio's executive engagement programs for AMIR and APJ
Twilio
Episode: AI-Powered CX Transformation
Simon Kriss
AI thinker, CX expert, recognized CX top 50 thinker globally
Independent thinker
Episode: AI-Powered CX Transformation
Rachel Wilson
Managing Director at Morgan Stanley leading wealth management and data security and infrastructure
Morgan Stanley
Episode: Harnessing AI for Enhanced Cybersecurity and Fraud Detection
Sharon Gai
AI expert and author
Former Alibaba/Tmall; AI and e-commerce specialist
Episode: Staying Ahead of the AI Retail Boom
Shaba Hydra
CEO and founder of Zen Media
Zen Media
Episode: Revolutionising Marketing with AI
Steve Monaghan
Former Chief Innovation Officer, DBS Singapore Bank
DBS Bank
Episode: Integrating AI with Development in FSI

Host

Nicholas Kontopoulos
Host of Decoding Series, Decoding AI Series, and related trust/AI-focused discussions.

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Talking Points

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Revolutionising Marketing with AI
Q: In terms of an employee's role and responsibility in marketing, how do you think AI might redefine job descriptions and skill requirements?
AI will become a baseline capability; candidates and teams will be valued for demonstrated AI literacy, ability to work with AI tools, and the skill to craft higher-level questions and content strategy. It's about augmenting human capabilities, not replacing them, and growing into roles that demand creativity, oversight, and strategic thinking around AI-enabled processes.
The Future of Data Privacy in Personalisation
Q: What do you see as the role of AI in collecting data and consent that enables personalization?
There is a strong opportunity for brands to embrace permission-based marketing, letting consumers choose the level of data sharing and AI involvement. Providing explicit consent, workable AI off-ramps, and the ability to opt out create trust and sustain personalization without overstepping boundaries.
Integrating AI with Development in FSI
Q: What strategies help executives move from a 'no' to a 'now' when adopting AI?
Start with a clear learning and experimentation cadence, use internal pilots to demonstrate value to the CEO and board, and build an ecosystem that connects data, technology, and people to sustain momentum.
Building Trust at Your Organisation, Inside and Out
Q: How should organizations communicate after a mistake to rebuild trust?
Admit the fault, explain the cause (the why), outline the corrective actions, and clearly communicate the improved protections or offerings to recover trust.
Building Trust at Your Organisation, Inside and Out
Q: What is the role of human touch in a world with AI-enabled interfaces, and when should customers be able to reach a human?
AI can handle many transactional interactions, but a clear option to escalate to a human when needed preserves trust and ensures customers feel valued.

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Frequently Asked Questions About Decoding Series

What is Decoding Series about and what kind of topics does it cover?

This series explores Trust and AI through a practical, people-focused lens, examining how governance, transparency, and human-centric design shape customer experiences across marketing, CX, privacy, security, and retail. Episodes feature executives, technologists, and practitioners who share frameworks, real-world use cases, and governance playbooks for balancing personalization with data responsibility. Notable throughlines include ethical AI, data privacy, cross-functional collaboration, and the tension between rapid AI-enabled efficiency and prudent risk management. The show tends to spotlight leadership perspectives, industry-specific challenges, and actionable guidance for brands seeking to deploy AI responsibly without sacrificing tru... more

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How many episodes of Decoding Series are there?

Decoding Series launched 5 months ago and published 8 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Decoding Series?

Recent guests on Decoding Series include:

1. Natalie Nahai
2. Stephen Scheeler
3. Sam Richardson
4. Simon Kriss
5. Rachel Wilson
6. Sharon Gai
7. Shaba Hydra
8. Steve Monaghan

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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