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Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions
Automotive Industry
Automotive Sales
Customer Experience
Customer Engagement
Artificial Intelligence
Sales Techniques
Automotive Service
Service Advisors
Internet Leads
Matador AI
Dealership Management
Sales Training
Customer Service
Customer Trust
Service Departments
Customer Relationship Management
Sales Process
Lotlinks
Customer Relationships
Customer Loyalty

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. D... more

PublishesTwice weeklyEpisodes100Founded6 years ago
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EducationCoursesBusiness

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Artwork for Dealer Talk With Jen Suzuki

Latest Episodes

Everybody wants to know what the best dealerships are doing differently.

So I went straight to someone who sees them every day.

In this episode, I sat down with Joel Dalbo, one of NADA's longtime Dealer 20 Group moderators. He spends his days in ... more

AI is everywhere right now.

But here's the question that really matters...

Why are some dealerships getting great results while others are frustrated and wondering if AI is even worth it?

In this episode, I sat down with Kevin, Chief Product Of... more

People hear me teaching every week. They see the energy, the passion, the coaching, and now AI innovation. But they don't always know where it came from.

In this special interview, ASOTU Founder & CEO Paul Daly turns the microphone around and asks ... more

For nearly 30 years, John Inman, CEO McCurley Dealerships has helped lead one of the Pacific Northwest's most respected dealership groups. But this conversation isn't about awards or success stories, it's about what leadership looks like when the ind... more

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Recent Guests

John Inman
CEO McCurley Dealerships
McCurley Dealerships
Episode: The Hard Truth About Leading Dealerships Today with John Inman, CEO McCurley Dealerships
Tasso Roumeliotis
Founder and CEO of Numa AI
Numa AI
Episode: The Next Great Dealership Skill: Leading Through AI Change with NUMA AI Founder
Dan Clara
CEO of Asbury Automotive Group (former COO)
Asbury Automotive Group
Episode: People Create the Experience | Leadership POV from Asbury's CEO, Dan Clara
Mitch Kudler
Chief Operating Officer at Simms Automotive Group
Simms Automotive Group
Episode: From Technician to COO: Mitch Kudler's Playbook for Fixed Ops Growth
David Kain
Founder of Kain Automotive; former COO of FordDirect; long-time automotive retail executive
Kain Automotive; FordDirect
Episode: Competitors on Paper, Teammates in Reality: Jen Suzuki & David Kain Get Real
Paul Daly
Sotocon founder, More Than Cars founder and CEO
Asotu / More Than Cars
Episode: ASOTU CON 2026 | Stop Sitting Through Conferences. Start Participating.
Brandon Hardison
Executive/leader at Jim Ellis Automotive Group
Jim Ellis Automotive Group
Episode: How Brandon Hardison Is Solving the Technician Shortage at Jim Ellis Automotive Group
Randy Kobat
Automotive tech executive, LotLinx
LotLinx
Episode: LotGPT vs ChatGPT: The Inventory Game Just Changed!
Seth Poplawski
Leader of CRM and AI strategies for Auto Lenders (big dealer group)
Auto Lenders
Episode: The AI Best Practices That's Driving Real Appointments and Sales with AI Dealership Pro!

Host

Jen Suzuki
Host of Dealer Talk With Jen Suzuki; focuses on automotive sales, service, and dealership growth.

Reviews

4.7 out of 5 stars from 54 ratings
  • Dealer talk

    Good podcast but why are you yelling at me! I’m glad you’re excited but whoa.

    Apple Podcasts
    4
    Cdub Dealer
    United States10 months ago
  • Sales Appointment Training

    I’m literally in her appointment training class right now gaining so much knowledge. Such an amazing experience!

    Thank You

    Apple Podcasts
    5
    Burton Jean
    United States2 years ago
  • Joey Mesa Neighbor

    Joey Mesa’s been my neighbor now for over five years it’s great having him as a neighbor and he shows all of these traits at home and family life also Way to go Joey!

    Apple Podcasts
    5
    Baby Boomer 1956
    United States5 years ago
  • Jennifer “love” @ first sight

    I’ve meet her @nada conference in Las Vegas in early January 2020. She’s just brilliant. I could stare and listen at her speach for hours. 👍🏻👍🏻👍🏻 well done Jan

    Apple Podcasts
    5
    Ramon Rozzi
    Italy6 years ago
  • Simply the best!

    There is no one more knowledgeable about automotive digital retailing and phone skills than Jennifer Suzuki. She talks the talk and walks the walk! Amazing ability to articulate the mountain of knowledge she possesses in a way people understand and can implement.

    Apple Podcasts
    5
    Eagles62!
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Hosts and guests deliver clear, strategy-forward insights for dealers.
Shows deep automotive expertise with actionable takeaways.
Thoughtful, practical guidance that translates to real-world improvements.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Nobody Ever Showed Me The Way. That's Why I've Dedicated My Career To Helping Others Find Theirs.
Q: Who helped you early in your career and how did that influence you?
Jen recounts that no mentor or plan was provided to her at the start, and she aspired for someone to believe in her, which motivates her to help others find their path.
Nobody Ever Showed Me The Way. That's Why I've Dedicated My Career To Helping Others Find Theirs.
Q: Where did you grow up?
Jen explains she was originally from California and spent most of her early years on the East Coast, which shaped her aggressive, high-energy style in the car business.
Inside Matador AI: What the Fastest-Growing Dealers Are Doing Differently
Q: What's a practical takeaway for dealers starting with AI?
Approach AI as a crawl-walk-run partnership, start with a focused set of workflows, and ramp up gradually to avoid being overwhelmed by volume while ensuring the team adapts and embraces the system.
Inside Matador AI: What the Fastest-Growing Dealers Are Doing Differently
Q: How do you determine what features to build next and how quickly do you adjust the roadmap?
Matador uses a public dealer board where customers upvote ideas; they monitor dealer usage patterns and adjust on a very fast cadence, sometimes daily, to reflect the evolving industry and dealer needs.
Inside Matador AI: What the Fastest-Growing Dealers Are Doing Differently
Q: What's actually harder—building the technology or getting dealerships to adopt and use it?
Both, but adoption hinges on true partnership: a dealer must believe the AI will back their sales team and not replace human work, and vendors must bridge the gap between engineering priorities and dealership realities through continuous collaboration and clear value demonstrations.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Dealer Talk With Jen Suzuki

What is Dealer Talk With Jen Suzuki about and what kind of topics does it cover?

A practical, practitioner-focused show centered on automotive sales and service leadership, with a steady mix of how-to guidance, leadership culture, AI and automation in dealerships, and strategies to improve retention, CSI, and profitability. Episodes frequently blend actionable tactics (speed to lead, follow-up, MPI/education, hours per RO) with real-world case studies from dealers and technology partners, often including sponsor segments that showcase AI tools tailored for car retailers. The format tends to spotlight high-velocity, human-centered approaches to selling and service, making it valuable for dealers, managers, and frontline teams seeking immediate, applicable improvements. A notable strength is the recurring engagement with ... more

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How many listeners does Dealer Talk With Jen Suzuki get?

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How many subscribers and views does Dealer Talk With Jen Suzuki have?

To see how many followers or subscribers Dealer Talk With Jen Suzuki has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Dealer Talk With Jen Suzuki?

These podcasts share a similar audience with Dealer Talk With Jen Suzuki:

1. Car Dealership Guy Podcast
2. The Dealer Playbook
3. Fixed Ops Roundtable
4. Automotive State of The Union
5. The Joe Rogan Experience

How many episodes of Dealer Talk With Jen Suzuki are there?

Dealer Talk With Jen Suzuki launched 6 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Dealer Talk With Jen Suzuki?

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What guests have appeared on Dealer Talk With Jen Suzuki?

Recent guests on Dealer Talk With Jen Suzuki include:

1. John Inman
2. Tasso Roumeliotis
3. Dan Clara
4. Mitch Kudler
5. David Kain
6. Paul Daly
7. Brandon Hardison
8. Randy Kobat

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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