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Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions
Automotive Industry
Automotive Sales
Customer Experience
Sales Techniques
Customer Service
Training
Glenn Lundy
Service Departments
Inventory Management
Dealer Talk
Real Estate
Change Management
Customer Engagement
Mobile Service
Reynolds Retail Summit
Customer Loyalty
Grant Cardone
Service BDC Calls
AI Technology
Fixed Ops

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. D... more

PublishesTwice weeklyEpisodes100Founded5 years ago
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EducationCoursesBusiness

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Artwork for Dealer Talk With Jen Suzuki

Latest Episodes

Meet Lot GPT: Dealer AI, Done Right

Ever wonder what happens when automotive tech veterans build an AI just for dealers? Meet Lance Schafer, GM of Product and Tech at Lotlinx and the brains behind Lot GPT.

This isn't your everyday chatbot. Lot G... more

Ujj Nath, Co-Founder & CEO of MyKaarma walks us through the messy, glorious work of building dealer software. The late nights, the dealer-floor immersion, the hard lessons learned from Toyota's Genchi Genbutsu, and the relentless grind that turns a c... more

Get inspired by Nick Cossette, co-founder and Head of Growth & Operations at Matador AI, as he shares his journey from working at Enterprise Rent-a-Car to creating one of automotive's leading AI tools. In this episode of Dealer Talk with Jen Suzuki, ... more

Part 4 of Jen Suzuki's 4-part mini-series gives managers a simple, repeatable structure for teaching one of the most stressful skills in sales: handling customer objections.

In this episode, Jen breaks down how to coach your team through pushback w... more

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Recent Guests

Ujj Nath
Co-founder and CEO of MyKaarma
MyKaarma
Episode: Built in the Dealership: The Real Story Behind MyKaarma with Ujj Nath,Co-Founder
Nick Cossette
Co-founder and head of growth and operations at matador.ai
matador.ai
Episode: From Working at Enterprise to AI Pioneer: Nick Cossette on Revolutionizing Auto Sales & Service!
Clint Pulver
Emmy Award-winning keynote speaker and author focusing on leadership and employee retention.
ClintPulver.com
Episode: How to Build a Team That Loves Working With You (Not For You) with Clint Pulver!
Kim Saylor
Senior Director of Fixed Ops Product Marketing at CDK Global
CDK Global
Episode: Inside CDK's Data: What's Really Holding Service Departments Back With Kim Saylor!
Rich Sands
CEO of Stella Automotive AI and a pioneer in voice AI technology for automotive
Stella Automotive AI
Episode: Voice AI Is Exploding in Automotive: The New Era with Rich Sands, CEO of Stella
Carla Ksonzek
Head of Sales at Matador AI, known for helping sales organizations evolve with technology.
Matador AI
Episode: P4 AI Mini Series: Sales & Service are Leading the AI Shift Inside Dealerships — with Carla Ksonzek, Head of Sales at Matador AI
Joshua Bagley
Head of After Sales at Matador AI
Matador AI
Episode: P3 AI Mini Series: From Demo to Daily Use: How to Make AI Actually Work Inside a Dealership — with Joshua Bagley, Head of After Sales at Matador AI
Uli DeMartino
Advisory board member at Matador AI and veteran in automotive retail
Matador AI
Episode: P2 AI Mini Series: From GM to Dealer Advisory Board Member: How AI Is Changing the Way Dealerships Operate
Kevin Esmezyan
Head of product at Matador AI, subject matter expert in AI
Matador AI
Episode: P1 AI Mini Series: How to Collab with AI in Your Dealership with Kevin Esmezyan, Matador AI

Host

Jen Suzuki
Host of the series, Jen Suzuki emphasizes practical strategies for dealership growth and success, leveraging her expertise in automotive sales and service management. She leads discussions with various industry experts to share insights that are beneficial for dealerships.

Reviews

4.8 out of 5 stars from 48 ratings
  • Dealer talk

    Good podcast but why are you yelling at me! I’m glad you’re excited but whoa.

    Apple Podcasts
    4
    Cdub Dealer
    United States3 months ago
  • Sales Appointment Training

    I’m literally in her appointment training class right now gaining so much knowledge. Such an amazing experience!

    Thank You

    Apple Podcasts
    5
    Burton Jean
    United States2 years ago
  • Joey Mesa Neighbor

    Joey Mesa’s been my neighbor now for over five years it’s great having him as a neighbor and he shows all of these traits at home and family life also Way to go Joey!

    Apple Podcasts
    5
    Baby Boomer 1956
    United States5 years ago
  • Jennifer “love” @ first sight

    I’ve meet her @nada conference in Las Vegas in early January 2020. She’s just brilliant. I could stare and listen at her speach for hours. 👍🏻👍🏻👍🏻 well done Jan

    Apple Podcasts
    5
    Ramon Rozzi
    Italy5 years ago
  • Simply the best!

    There is no one more knowledgeable about automotive digital retailing and phone skills than Jennifer Suzuki. She talks the talk and walks the walk! Amazing ability to articulate the mountain of knowledge she possesses in a way people understand and can implement.

    Apple Podcasts
    5
    Eagles62!
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

There is recognition of Jen Suzuki's expertise and engaging delivery, noted as a highlight that makes the series enjoyable and informative.
Listeners appreciate the actionable insights and practical strategies shared throughout the episodes, finding the content highly relevant to their automotive careers.
Some feedback indicates a desire for a more varied episode format to keep content fresh and engaging.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Built in the Dealership: The Real Story Behind MyKaarma with Ujj Nath,Co-Founder
Q: What challenges have you faced while building this software?
Ujj highlights starting a company involves significant adversity and that many entrepreneurs enter the space with unrealistic expectations, not realizing the importance of pacing and resilience in overcoming challenges.
Built in the Dealership: The Real Story Behind MyKaarma with Ujj Nath,Co-Founder
Q: At what point do you say, we need to invest all of our time and effort into this thing?
Ujj explains that the consulting business was stable, but the urgency to innovate in the software space pushed them toward dedicating more time to MyKaarma, as the service aspect of their business grew exponentially and provided the opportunity for sustainable growth.
P1 AI Mini Series: How to Collab with AI in Your Dealership with Kevin Esmezyan, Matador AI
Q: What does it look like when AI and humans are collaborating effectively in a dealership environment?
AI should manage the repetitive tasks allowing humans to focus on building relationships and closing sales.
P1 AI Mini Series: How to Collab with AI in Your Dealership with Kevin Esmezyan, Matador AI
Q: What excites you the most about where AI is going right now in the industry?
There's a lot to be very excited about, especially how AI can optimize the customer journey and provide real value.
P4 AI Mini Series: Sales & Service are Leading the AI Shift Inside Dealerships — with Carla Ksonzek, Head of Sales at Matador AI
Q: What's your advice for a sales leader navigating the shift to AI?
Reassure your team that AI is an extension of themselves, eliminating redundant tasks and enhancing their performance.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Gender Skew
Location
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Age Range
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Frequently Asked Questions About Dealer Talk With Jen Suzuki

What is Dealer Talk With Jen Suzuki about and what kind of topics does it cover?

Focused on advancing knowledge and strategies within the automotive sales and service industry, this podcast provides a wealth of educational content aimed at dealers, managers, and sales teams. Topics often highlight the integration of AI technologies, effective sales techniques, customer engagement strategies, and leadership practices crucial for improving dealership operations and customer satisfaction. With episodes featuring insights from industry experts, listeners can expect a blend of practical advice and inspiring success stories to motivate their professional growth and adaptability in the challenging automotive landscape.

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How many listeners does Dealer Talk With Jen Suzuki get?

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How many subscribers and views does Dealer Talk With Jen Suzuki have?

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Which podcasts are similar to Dealer Talk With Jen Suzuki?

These podcasts share a similar audience with Dealer Talk With Jen Suzuki:

1. Car Dealership Guy Podcast
2. The Dealer Playbook
3. LotParty Podcast powered by Lotpop
4. vAuto Podcast
5. The Joe Rogan Experience

How many episodes of Dealer Talk With Jen Suzuki are there?

Dealer Talk With Jen Suzuki launched 5 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Dealer Talk With Jen Suzuki?

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What guests have appeared on Dealer Talk With Jen Suzuki?

Recent guests on Dealer Talk With Jen Suzuki include:

1. Ujj Nath
2. Nick Cossette
3. Clint Pulver
4. Kim Saylor
5. Rich Sands
6. Carla Ksonzek
7. Joshua Bagley
8. Uli DeMartino

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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