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Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions
Automotive Industry
Automotive Sales
Customer Experience
Sales Techniques
Training
Glenn Lundy
Customer Service
Service Departments
NADA
Inventory Management
Dealer Talk
Real Estate
Change Management
Customer Engagement
Mobile Service
Electric Vehicles
Reynolds Retail Summit
Customer Loyalty
Grant Cardone
Service BDC Calls

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. D... more

PublishesTwice weeklyEpisodes100Founded5 years ago
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BusinessCoursesEducation

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Artwork for Dealer Talk With Jen Suzuki

Latest Episodes

In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives appro... more

Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they’ve learned — from wa... more

Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go “full tech mode.” That’s where analogies change the game.

In this episode of Dealer Talk with Jen Suzuki, I share one of my favorite techniques that helps cus... more

Most customers don’t wake up excited to buy brake pads or a cabin filter. That’s where YOU come in.

In this episode of Dealer Talk with Jen Suzuki, I reveal the secret weapon that service advisors across the country call their #1 takeaway from my c... more

Key Facts

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Andy Wright
Managing Partner of Vinart Dealerships
Vinart Dealerships
Episode: Service Advisors Reimagined: Andy Wright on Vinart’s Strategy for Higher RO Counts & Better CX
Mark Queen
CEO of Skaivision and co-founder of eLead CRM, an innovator in automotive technology.
Skaivision
Episode: From eLead CRM to AI Smart Camera Systems: Mark Queen is Redefining Efficiency with Visual Intelligence
Dan Garces
President and COO of Capital Automotive
Capital Automotive
Episode: Dealership Capital Strategies for Ambitious Operators with Dan Garces
Mike Stanton
President and CEO of NADA
NADA
Episode: NADA’s Relentless Advocacy for Dealers: A Conversation with President Mike Stanton
Carla Wade
Chief Revenue Officer for Lotlinx
Lotlinx
Episode: Learn Smart Marketing: AI, Machine Learning & Market Strategies with Carla Wade! 🚗
Liz Hernandez
Director of E-Commerce with Morgan Automotive Group
Morgan Automotive Group
Episode: Driving Excellence: GM Practices for Effective Training in Dealerships From Top Auto Group Leader
Denise Leleux
CEO of Curbee, expert in mobile service solutions for dealerships
Curbee
Episode: From Tesla to Dealerships: Denise Leleux, CEO on Mobile Service Success!
Mike Lucente
Award-winning manager at a Kia dealership
Greenway Automotive
Episode: The Power of Continuous Training & Team Development with 🥇Award Winning Manager, Mike Lucente
Lisa Copeland
Top 1% Real Estate Agent and co-founder of Cardone Mortgage.
Cardone Mortgage, EXP Realty
Episode: Building Wealth and Brands with Lisa Copeland | From Top 1% Real Estate Agent

Host

Jen Suzuki
Host of Dealer Talk, focusing on automotive sales and service expertise. Jen is known for her dynamic presentation style and practical advice that resonates with automotive professionals seeking to improve their sales techniques and service operations.

Reviews

4.9 out of 5 stars from 46 ratings
  • Sales Appointment Training

    I’m literally in her appointment training class right now gaining so much knowledge. Such an amazing experience!

    Thank You

    Apple Podcasts
    5
    Burton Jean
    United Statesa year ago
  • Joey Mesa Neighbor

    Joey Mesa’s been my neighbor now for over five years it’s great having him as a neighbor and he shows all of these traits at home and family life also Way to go Joey!

    Apple Podcasts
    5
    Baby Boomer 1956
    United States5 years ago
  • Jennifer “love” @ first sight

    I’ve meet her @nada conference in Las Vegas in early January 2020. She’s just brilliant. I could stare and listen at her speach for hours. 👍🏻👍🏻👍🏻 well done Jan

    Apple Podcasts
    5
    Ramon Rozzi
    Italy5 years ago
  • Simply the best!

    There is no one more knowledgeable about automotive digital retailing and phone skills than Jennifer Suzuki. She talks the talk and walks the walk! Amazing ability to articulate the mountain of knowledge she possesses in a way people understand and can implement.

    Apple Podcasts
    5
    Eagles62!
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Feedback includes appreciation for the focus on real-world applications, with many noting improvements in their customer interactions as a direct result of the advice shared.
Listeners praise the podcast for its actionable insights and practical strategies that can be immediately implemented in their work environments.
The host, Jen Suzuki, is frequently described as knowledgeable and engaging, making complex subjects easier to understand for those in the automotive sector.

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Talking Points

Recent interactions between the hosts and their guests.

From eLead CRM to AI Smart Camera Systems: Mark Queen is Redefining Efficiency with Visual Intelligence
Q: How is this technology going to impact customer experience?
Customers want speed, convenience, and transparency in service interactions.
From eLead CRM to AI Smart Camera Systems: Mark Queen is Redefining Efficiency with Visual Intelligence
Q: What problem was it that pushed you into developing Skaivision?
The biggest problem was technology fatigue for employees and perception of time at dealerships for customers.
Dealership Capital Strategies for Ambitious Operators with Dan Garces
Q: Can you unpack what it means to do a sale lease buyback?
You would sell a piece of real estate to us and enter into a long-term lease, pulling capital out for growth while maintaining control.
Dealership Capital Strategies for Ambitious Operators with Dan Garces
Q: Are there certain red flags we should be paying attention to?
You need to understand the risks in these properties, especially environmental issues that can influence a buyer's decision.
Dealership Capital Strategies for Ambitious Operators with Dan Garces
Q: What do you typically see in the current market that we're in right now?
There's a lot of things that you need to consider in your capital stack and how you have the money to be able to buy it.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
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Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Dealer Talk With Jen Suzuki

What is Dealer Talk With Jen Suzuki about and what kind of topics does it cover?

Focused on automotive sales and service, the content primarily revolves around practical strategies for dealers, managers, and sales teams aimed at enhancing customer service interactions and boosting sales performance. Notable discussions include handling internet leads, creating personalized buyer experiences, and utilizing technology to improve dealer operations. Episodes often feature insights on training techniques for service advisors, effective communication within teams, and methods for building long-lasting customer relationships. This podcast stands out for its emphasis on actionable advice, empowering listeners with tools for immediate application in the competitive automotive market.

Where can I find podcast stats for Dealer Talk With Jen Suzuki?

Rephonic provides a wide range of podcast stats for Dealer Talk With Jen Suzuki. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Dealer Talk With Jen Suzuki and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Dealer Talk With Jen Suzuki get?

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What are the audience demographics for Dealer Talk With Jen Suzuki?

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How many subscribers and views does Dealer Talk With Jen Suzuki have?

To see how many followers or subscribers Dealer Talk With Jen Suzuki has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Dealer Talk With Jen Suzuki?

These podcasts share a similar audience with Dealer Talk With Jen Suzuki:

1. Car Dealership Guy Podcast
2. Automotive News Daily Drive
3. Maxwell Leadership Podcast
4. The Dealer Playbook
5. Used Car Dealer Podcast

How many episodes of Dealer Talk With Jen Suzuki are there?

Dealer Talk With Jen Suzuki launched 5 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Dealer Talk With Jen Suzuki?

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Where can I see ratings and reviews for Dealer Talk With Jen Suzuki?

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What guests have appeared on Dealer Talk With Jen Suzuki?

Recent guests on Dealer Talk With Jen Suzuki include:

1. Andy Wright
2. Mark Queen
3. Dan Garces
4. Mike Stanton
5. Carla Wade
6. Liz Hernandez
7. Denise Leleux
8. Mike Lucente

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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