Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. D... more
Publishes | Twice weekly | Episodes | 100 | Founded | 5 years ago |
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Number of Listeners | Categories | BusinessCoursesEducation |
In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives appro... more
Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they’ve learned — from wa... more
Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go “full tech mode.” That’s where analogies change the game.
In this episode of Dealer Talk with Jen Suzuki, I share one of my favorite techniques that helps cus... more
Most customers don’t wake up excited to buy brake pads or a cabin filter. That’s where YOU come in.
In this episode of Dealer Talk with Jen Suzuki, I reveal the secret weapon that service advisors across the country call their #1 takeaway from my c... more
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I’m literally in her appointment training class right now gaining so much knowledge. Such an amazing experience!
Thank You
Joey Mesa’s been my neighbor now for over five years it’s great having him as a neighbor and he shows all of these traits at home and family life also Way to go Joey!
I’ve meet her @nada conference in Las Vegas in early January 2020. She’s just brilliant. I could stare and listen at her speach for hours. 👍🏻👍🏻👍🏻 well done Jan
There is no one more knowledgeable about automotive digital retailing and phone skills than Jennifer Suzuki. She talks the talk and walks the walk! Amazing ability to articulate the mountain of knowledge she possesses in a way people understand and can implement.
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Focused on automotive sales and service, the content primarily revolves around practical strategies for dealers, managers, and sales teams aimed at enhancing customer service interactions and boosting sales performance. Notable discussions include handling internet leads, creating personalized buyer experiences, and utilizing technology to improve dealer operations. Episodes often feature insights on training techniques for service advisors, effective communication within teams, and methods for building long-lasting customer relationships. This podcast stands out for its emphasis on actionable advice, empowering listeners with tools for immediate application in the competitive automotive market.
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5. Used Car Dealer Podcast
Dealer Talk With Jen Suzuki launched 5 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Dealer Talk With Jen Suzuki include:
1. Andy Wright
2. Mark Queen
3. Dan Garces
4. Mike Stanton
5. Carla Wade
6. Liz Hernandez
7. Denise Leleux
8. Mike Lucente
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