CXD: Customer Experience Design
EngineWelcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.
| Publishes | Monthly | Episodes | 51 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Categories | BusinessMarketing | ||||
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Latest Episodes
Most organisations are trying to grow revenue, but they're focusing on the wrong lever.
Revenue is the outcome of customer decisions, and those decisions are driven by trust.
In this episode, Oliver King, Co-founder of Engine, is joined by Chris ... more
Discover the five emotional forces reshaping customer experience.
In this landmark 50th episode of the CXD Podcast, Oliver King is joined by Lisa Skinner to explore how emotions drive customer decisions. They discuss rising customer vulnerability, ... more
How can architecture shape the way people feel in a destination?
In this episode of the CXD Podcast, Oliver King is joined by Guy Hollaway, Principal Partner at Hollaway Studio, to explore how design influences emotion, behaviour and connection. The... more
What does it really take to change when everything around you is built for yesterday?
In this episode of the CXD Podcast, Oliver King is joined by Ian Rabagliati, Product Director at LeShuttle, where they unpack how to move past the weight of legacy... more
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- Fantastic
A great piece of bite sized insight in to the world of CX design. Great work Oliver and Engine!
Apple Podcasts5Kollies
United Kingdom2 years ago
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Apple Podcasts | #85 |  Austria/Business/Marketing |
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Frequently Asked Questions About CXD: Customer Experience Design
What is CXD: Customer Experience Design about and what kind of topics does it cover?
Episodes center on turning CX into measurable business impact through trust, emotion, and purposeful design. Guests range from trust-measurement pioneers to architecture and hospitality leaders, exploring how emotional intelligence, human-centered design, and cross-functional collaboration drive loyalty, revenue, and lasting change in complex environments. Notable throughlines include moving beyond traditional CX metrics to actions that move the needle, embedding design thinking in legacy operations, and crafting experiences that feel human in increasingly automated journeys. The show often features real-world case studies across healthcare, retail, transportation, and destination experiences, making it useful for practitioners aiming to co... more
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How many listeners does CXD: Customer Experience Design get?
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How many subscribers and views does CXD: Customer Experience Design have?
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Which podcasts are similar to CXD: Customer Experience Design?
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How many episodes of CXD: Customer Experience Design are there?
CXD: Customer Experience Design launched 3 years ago and published 51 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on CXD: Customer Experience Design?
Recent guests on CXD: Customer Experience Design include:
1. Chris Johnston
2. Guy Hollaway
3. Marco Nijhof
4. Gary Simpson
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.