Rephonic
Artwork for The CXChronicles Podcast

The CXChronicles Podcast

Adrian Brady-Cesana
Customer Experience
Customer Success
Customer Contact Week
Artificial Intelligence
Sanas
American Dental Association
AI Technology
Generative AI
Employee Engagement
Customer Retention
Sales
Quarterly Business Reviews
Ascendr
Customer Onboarding
Partner Experience
Voice Of Customer
Clinical Assessments
Employee Experience
Coors Spirit Co.
California

🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon!

The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.Globally companies collectively lose $3.7... more

PublishesWeeklyEpisodes261Founded8 years ago
Number of ListenersCategories
ManagementBusinessEntrepreneurship

Listen to this Podcast

Artwork for The CXChronicles Podcast

Latest Episodes

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC area. 

SuccessKPI is an on-demand insight and action platform that removes the obstacles th... more

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. 

Enterpret provides custom AI to transform how you understand customers – from feedback chaos int... more

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA. 

Jam powers the complete software development lifecycle, with AI that eliminates 84% of bug r... more

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA. 

Cloud Trailz offers their customers Saleforce help without all of the hassle by providing professional, exp... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

Recent Guests

Varun Sharma
Co-Founder and CEO of Interpret
Interpret
Episode: AI Powered Customer Intelligence To Grow Your Business | Varun Sharma
Matt Rubright
Chief Customer Officer at Jamdev
Jamdev
Episode: One Click Bug Reports Devs Love | Matt Rubright
Marcus Smith
CEO at Cloud Trailz
Cloud Trailz
Episode: Empower Your Business Through Salesforce Utilization | Marcus Smith
Valerie Li
Founder and CEO of Duckie
Duckie
Episode: Build & Deploy AI Support Agents In Minutes | Valerie Li
Michele Shane
SVP of Business Development at UJet CX
UJet
Episode: Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane
Adam Coffey
Founding partner of the Chairman Group and author
Chairman Group
Episode: Charting Your Path To Success | Adam Coffey
Mario Baddour
CEO of InteLogix
InteLogix
Episode: Creating Human Delivered, Digitally Enabled Services | Mario Baddour
Mika Yamamoto
Chief Customer and Marketing Officer at Freshworks
Freshworks
Episode: Uncomplicate Your IT and Customer Service | Mika Yamamoto
Maxime Marchand
Senior Director of Product Management at GoTo
GoTo
Episode: Simplify Your Customer Interactions Today | Maxime Marchand

Host

Adrian Brady Cezanne
Host of a top-rated podcast focused on customer experience, business growth, and team management.

Reviews

4.9 out of 5 stars from 49 ratings
  • Top

    Such a great podcast. Well done, Adrian!

    Apple Podcasts
    5
    UgGreg
    Switzerland2 years ago
  • Adrian is a CX Champion 💪

    If you’re looking to keep up with the latest on all things CX - you’ve come to the right place! Adrian is an incredible CX champion and I love hearing the insights he uncovers from his guests. Give this podcast a listen - you won’t regret it!

    Apple Podcasts
    5
    oliviabaker13
    United States3 years ago
  • Great guests

    Adrian has brilliant guests, and is a fantastic host.

    Apple Podcasts
    5
    BWPod
    United States4 years ago
  • So much value!

    So much insights on everything customer experience related. The variety of guests make it even better too - they bring so much value to the conversation.

    Apple Podcasts
    5
    howardtnyc
    United States4 years ago
  • Why CX is important

    Adrian has a proven methodology to help any company become customer focused. Each podcast is a case study of that methodology for anyone interested in applying these techniques. Keep up the great work!

    Apple Podcasts
    5
    Kristine RE
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the range of expert guests who provide practical advice based on their experiences.
Listeners praise the podcast for its valuable insights into customer experience and innovative business strategies.
Listeners express that the podcast is essential for anyone looking to improve their approach to customer-centric business practices.
The host is frequently highlighted for his engaging and knowledgeable interviewing style, enhancing the quality of discussions.

Top Entrepreneurship Podcasts

Proven Podcast
Proven PodcastCharles Schwartz
Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)
Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)Hala Taha | Entrepreneurship, Sales, Marketing | YAP Media Network
The Money Mondays
The Money MondaysDan Fleyshman
Creating Confidence with Heather Monahan
Creating Confidence with Heather MonahanHeather Monahan | YAP Media
The Code To Winning
The Code To WinningKagiso Dikane

Talking Points

Recent interactions between the hosts and their guests.

Uncomplicate Your IT and Customer Service | Mika Yamamoto
Q: How do you approach feedback from customers and empower your team to take action?
Evaluating customer feedback is crucial, and Mika discusses establishing a mature voice of the customer practice to aggregate and act on this feedback effectively.
Uncomplicate Your IT and Customer Service | Mika Yamamoto
Q: How have you thought about tools and managing your part of the game with the tech stack?
Mika highlights the importance of effective use of tools across the organization to enhance performance and customer relationship management while avoiding inefficiencies.
Uncomplicate Your IT and Customer Service | Mika Yamamoto
Q: Can you talk about your team at Freshworks?
Mika discusses the importance of team culture and skills composition in delivering customer support and advocacy, emphasizing that great companies are differentiated by their teams.
Bringing Hallmark Moments To The Business World | Patrick McCullough
Q: What actions are taken when feedback is received from employees?
Feedback is consistently requested from employees, actions are committed to, and the results of those actions are communicated back to the employees.
Bringing Hallmark Moments To The Business World | Patrick McCullough
Q: How do you leverage customer feedback specifically from your clients and your clients' customers?
Feedback is collected through quantitative measures like incremental sales and qualitative insights via experiences shared by customers in relation to Hallmark's products.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The CXChronicles Podcast

What is The CXChronicles Podcast about and what kind of topics does it cover?

Focusing on customer experience (CX), the content engages business leaders, founders, and executives through expert insights, case studies, and practical strategies to improve customer and employee interactions. Notable discussions frequently explore the integration of artificial intelligence in business operations, the challenges of team management, and the importance of customer feedback. This engaging format, framed around real-world applications and success stories, drives home the significance of CX in today's competitive landscape, and positions the podcast as a valuable resource for professionals aiming to optimize their customer-centric strategies and methodologies. Each episode aims to inspire and inform leaders who are eager to ha... more

Where can I find podcast stats for The CXChronicles Podcast?

Rephonic provides a wide range of podcast stats for The CXChronicles Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The CXChronicles Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does The CXChronicles Podcast get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The CXChronicles Podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for The CXChronicles Podcast?

Rephonic provides comprehensive predictive audience data for The CXChronicles Podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does The CXChronicles Podcast have?

To see how many followers or subscribers The CXChronicles Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The CXChronicles Podcast?

These podcasts share a similar audience with The CXChronicles Podcast:

1. The Rest Is History

How many episodes of The CXChronicles Podcast are there?

The CXChronicles Podcast launched 8 years ago and published 261 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The CXChronicles Podcast?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The CXChronicles Podcast?

Rephonic pulls ratings and reviews for The CXChronicles Podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for The CXChronicles Podcast?

Rephonic provides full transcripts for episodes of The CXChronicles Podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The CXChronicles Podcast?

Recent guests on The CXChronicles Podcast include:

1. Varun Sharma
2. Matt Rubright
3. Marcus Smith
4. Valerie Li
5. Michele Shane
6. Adam Coffey
7. Mario Baddour
8. Mika Yamamoto

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days