The CXChronicles Podcast
Adrian Brady-CesanaCompanies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made. Globally companies lose $3.7 trillion per year due to poor customer expe... more
| Publishes | Twice monthly | Episodes | 268 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EntrepreneurshipBusinessManagement | |||
Listen to this Podcast
Latest Episodes
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #281, we welcomed Carl Lenocker, Senior Customer Success Executive at Splunk, based in San Francisco, CA. He is also the Chief Unicorn at Rockstar Unicorn Consulting.
Carl has an in... more
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing Book on how the world's most exceptional founders build businesses centered around human r... more
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #279, we welcomed Jack Siney, Co-Founder & Chief Revenue Officer at FrontRace.
FrontRace brings together your team’s real activity data and connects it across systems, and apply pow... more
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #278, we welcomed Ryan Wang, Co-Founder & CEO of Assembled based in San Francisco, CA.
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI... more
Recent Guests
Host
Reviews
- Adrian is an engaging host and show has great guests!
Love Adrian’s voice and questions. He clearly knows this business, and has the juice to bring on top industry guests who spill the tea on the latest trends. Will be listening regularly!
Apple Podcasts5Hakrjak
United States2 months ago - Top
Such a great podcast. Well done, Adrian!
Apple Podcasts5UgGreg
Switzerland2 years ago - Adrian is a CX Champion 💪
If you’re looking to keep up with the latest on all things CX - you’ve come to the right place! Adrian is an incredible CX champion and I love hearing the insights he uncovers from his guests. Give this podcast a listen - you won’t regret it!
Apple Podcasts5oliviabaker13United States4 years ago - Great guests
Adrian has brilliant guests, and is a fantastic host.
Apple Podcasts5BWPodUnited States5 years ago - So much value!
So much insights on everything customer experience related. The variety of guests make it even better too - they bring so much value to the conversation.
Apple Podcasts5howardtnycUnited States5 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #57 |  Brazil/Business/Entrepreneurship |
Apple Podcasts | #206 |  Indonesia/Business/Entrepreneurship |
Apple Podcasts | #237 |  Ireland/Business/Entrepreneurship |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About The CXChronicles Podcast
What is The CXChronicles Podcast about and what kind of topics does it cover?
The show centers on customer experience, AI, and the technologies shaping how companies interact with customers and employees. Episodes regularly explore how AI, machine learning, and data-driven insights transform support operations, pricing models, and product experiences, often through hands-on case studies with CX leaders and tech executives. A recurring strength is bringing practical lessons from diverse industries—insurance, software, and e-commerce—while emphasizing the human side of deploying tech, team culture, and feedback loops. Notable strengths include actionable frameworks for building AI-powered support, improving employee engagement, and aligning customer outcomes with business growth, making it a compelling listen for liste... more
Where can I find podcast stats for The CXChronicles Podcast?
Rephonic provides a wide range of podcast stats for The CXChronicles Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The CXChronicles Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The CXChronicles Podcast get?
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What are the audience demographics for The CXChronicles Podcast?
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How many subscribers and views does The CXChronicles Podcast have?
To see how many followers or subscribers The CXChronicles Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The CXChronicles Podcast?
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How many episodes of The CXChronicles Podcast are there?
The CXChronicles Podcast launched 8 years ago and published 268 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CXChronicles Podcast?
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Where can I see ratings and reviews for The CXChronicles Podcast?
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How do I access podcast episode transcripts for The CXChronicles Podcast?
Rephonic provides full transcripts for episodes of The CXChronicles Podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The CXChronicles Podcast?
Recent guests on The CXChronicles Podcast include:
1. Carl Lenocker
2. Josh Schachter
3. Jack Siney
4. Ryan Wang
5. Eileen Potter
6. Todd Breton
7. Sagi Reuven
8. Dave Rennyson
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.