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CX Roundtable

Sarah Caminiti
Customer Experience
Customer Support
CX Strategy
AI Technology
Content Creation
Emotional Labor
Hiring Practices
Team Building
Help Desk Software
Employee Engagement
Strategic Partnerships
Human-Centric Approach
Business Process Outsourcing
Ethical Outsourcing
Support Management
Community Engagement
Employee Experience
AI In Content
Personal Branding
Branding

CX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces:

How do you transform customer support from a ... more

PublishesDailyEpisodes4Founded2 months ago
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Artwork for CX Roundtable

Latest Episodes

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Every thriving support org starts the same way — with one brave person, a shared inbox, and no documentation. But how do you turn that chaos into a foundation that lasts?

In this episode of CX Roundtable, host Sarah Caminiti sits dow... more

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The help desk has always been the backbone of customer experience — but in an age of AI, automation, and rapidly scaling SaaS, what will it look like five years from now?

In this episode of CX Roundtable, host Sarah Caminiti sits dow... more

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Content has become the new currency of customer experience. But how do you find your voice, build credibility, and balance authenticity with brand alignment in an industry that’s still defining itself?

In this episode of CX Roundtabl... more

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The Future of BPOs: From Commodity Outsourcing to Strategic Partnership

Outsourcing has long been seen as a numbers game — low cost, high volume, little connection. But what happens when leaders refuse to play by those rules?

In thi... more

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Talking Points

Recent interactions between the hosts and their guests.

Finding Your Voice in CX Content Creation
Q: What role does humility play in finding your voice in this space?
Approaching matters with humility allows for openness to learning and connection with others in the community.
Finding Your Voice in CX Content Creation
Q: How did you get comfortable sharing your perspective publicly?
I shifted my focus from questioning my authority to considering what would help me five years ago as a support manager.
The Future of Help Desks: AI, Product Partnerships, and Redefining Customer Experience
Q: What surprised you about how support teams use your tool?
The wide variety of ways that support teams utilize the tool, reflecting the complex and diverse nature of customer engagement.
The Future of Help Desks: AI, Product Partnerships, and Redefining Customer Experience
Q: Has working with AI changed the way you approach customer experience?
AI helps curry balance between automation and human interaction, ensuring support remains empathetic while also being efficient.
The Future of Help Desks: AI, Product Partnerships, and Redefining Customer Experience
Q: How do you design for the complexity of support?
We build software that takes the knowledge of veteran support staff and scales it, ensuring customers receive an experience as if they're interacting with a support expert.

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1. Contact Center Show

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CX Roundtable launched 2 months ago and published 4 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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