CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
NICEEvery week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
| Publishes | Weekly | Episodes | 74 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyCoursesEducation | |||
Listen to the Podcast
Latest Episodes
On this episode, Amelia welcomes Omer Minkara, VP and Principal Analyst of Aberdeen Strategy & Research, for an in-depth exploration of Customer Experience (CX) influenced by AI and other technological advancements. Omer shares insights from his late... more
On this episode, Amelia is joined by Dan Gingiss, Chief Experience Officer of The Experience Maker, LLC and Author of "The Experience Maker," to explore the transformative power of exceptional customer experience (CX) and the role of digital transfor... more
On this episode, Amelia explores the intersection of outsourcing and digital transformation with Tom Luther, Director of Channel Partnerships at Outsource Consultants, LLC. They delve into how brands can leverage outsourcing to not only enhance custo... more
On this episode, Amelia welcomes Roy Atkinson, CEO and Principal Advisor of Clifton Butterfield, LLC, to discuss the transformative role of artificial intelligence in enhancing customer service and agent performance. Roy highlights how AI can address... more
Insights
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Reviews
- Change is scary!
Indeed. But we need to embrace it. Great episode!
Apple Podcasts5Therese0728
United Statesa year ago - Very knowledgeable!
I love the content of Humans are Heroes episode :) Thank you!
Apple Podcasts5Yumi Yuan
Philippinesa year ago - Top-Notch!
This podcast is an excellent resource for leaders in Customer Experience. Looking forward to many more episodes to come!
Apple Podcasts5HistoryDude1492United Statesa year ago - Love the RPA topics!
Such an engaging podcast, with rich content and great speakers! more
Apple Podcasts5Maor_RevUnited Statesa year ago
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Chart Rankings
Apple Podcasts | #228 |  Australia/Technology |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
Frequently Asked Questions About CX Pulse Podcast
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How many episodes of CX Pulse Podcast are there?
CX Pulse Podcast launched 3 years ago and published 74 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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